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Shell Oil Complaints & Reviews

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Shell Oil - Mississippi, Gulfport - Overcharge at pump

Posted: 2012-06-29 by    hal0115
Complaint Rating:  0 % with 0 votes
On June 29, 2012, I stopped at Shell Station, hwy 49 & Pass road, I believe is the intersection. If not, it is the shell station closest to down town Gulfport.

I had vacationed nearby and wanted to fill my 2012 Chevolet Equinox for trip to Florida. My gas guage read 3/4 full. I expected to pump no nore than 7 gallons of gas. The pump ran at two or three times the normal rate, and I finally stopped it at 17 gallons costing me over 51 dollars.

I appreciate your assistance.

Harry Lang

904-608-9859...
Complaint comments Comments Complaint country United States, Mississippi, Gulfport Complaint category Gas Stations

Shell Oil - $2 minimum interest fee

Posted: 2012-04-04 by    Abele
Complaint Rating:  0 % with 0 votes
I received notice that Shell Oil will be charging a minimum interest fee of $2. Really? Your already outrageous interest rate is not ENOUGH? When I called to cancel my card, the dialogue was laughable - insult to injury. The customer service guy told me about how economic times are tough. Come on! Do they think we don't know about the record profits oil companies are making? Yes, times ARE tough, but not for oil companies. He then told me that all the other oil companies are doing this minimum. I told him I hadn't been a loyal customer for 10 years of "all the other companies"....
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Oil - Georgia, East Point - rude abusive employees

Posted: 2011-08-28 by    dnbrddck
Complaint Rating:  0 % with 0 votes
the foreign employees from India or Pakistan were very rude threatening and abusive when I asked why pay at the pump w/my debit card required a trip into the store to do transaction. Ghetto behavior!!!
Will never do business with Shell again and plan to tell as many of the 200, 000 people that I see working at Atlanta International Airport nearby to use another company!!!...
Complaint comments Comments Complaint country United States, Georgia, East Point Complaint category Gas Stations

Shell Oil - New Mexico, Las Vegas - load of bad diesel

Posted: 2011-07-27 by    wantsbetter
Complaint Rating:  0 % with 0 votes
July 25, 2011 My husband filled his diesel tank. Truck started running rough. Spent $54 in Santa Fe. Problem corrected for a few miles, but then started again. He had to stop every few miles to clean the fuel filter. Problem stopped when fuel was used up and he refilled the tank....
Complaint comments Comments Complaint country United States, New Mexico, Las Vegas Complaint category Gas Stations

Shell Oil - Shell award agent

Posted: 2011-02-16 by    huger
Complaint Rating:  0 % with 0 votes
Complaints board had sent a message to help me to claim shell award. Dr Chris Duke who is the claim agent was nominated by Complaints board. This man was identified by the security officers at the gate but the receptionist denied Dr Chris identity. His telephone line is not working. I want to know how to contact the claim agent and receive my award....
Complaint comments Comments Complaint country Nigeria Complaint category Government Grants

Shell Oil - North Carolina, Winston-Salem - Skip - Extremely Rude Employee

Posted:    ANN123456789
Complaint Rating:  100 % with 1 votes
I am a regular customer who has been coming to this store for months. I needed quarters because my apt flooded so after working two jobs I went here and "Skip" helped me. I was so thankful he was willing to give me quarters for my 3 dollars. I thanked him profusely but when I walked out the door I realized he had only given me 2.50. I normally would not care but I am a broke college student and needed to clean my soaked blanket! I went back in and he immediately became defensive and laughed and seemed offended. I was very polite and even called him "sir". He then asked me for...
Complaint comments Comments Complaint country United States, North Carolina, Winston-Salem Complaint category Gas Stations

Shell Oil - Tennessee, royal blue - dangerous fuel nozzle

Posted:    wayne busdiecker
Complaint Rating:  0 % with 0 votes
upon entering shell credit card at shell station the card was approved and I was advised
to lift handle and select grade of gasoline. I remove the handle, selected grade and
was surpised that gas immediately began to spew from the hose. The gas splashed on
the side of the vechile and my shirt, sweater, pants and shoes. I was able to grab the
handle lever and release it so that it would shut off.

I advised the attendent of the problem. He did not seem to be concerned with the safety issues involve but mentioned that he would check the nozzle when he had...
Complaint comments Comments Complaint country United States, Tennessee, royal blue Complaint category Gas Stations

Shell Oil - Texas, Houston - Bad accounting

Posted:    bluecactus4000
Complaint Rating:  0 % with 0 votes
On November 19, 2009 I received a call from Shell Oil stating I was two months behind in payments. Even though my November statement showed no back balance on it.

I knew this not to be true, I had to give Shell my bank number and they took out $10 for minimum payment. Shell representative gave me a fax number to submit a copy showing where my payments had cleared the bank.

I did not hear anything from Shell Oil. I finally had to call them on the November 30, 2009 and checked on my balance. My account was still not corrected, I talked to a Shell representative who stated...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Credit Cards

Shell Oil - Credit card practices

Posted:    Matt
Complaint Rating:  100 % with 2 votes
When swipping your credit/debit card, the pump instructs you to go inside. Once inside, they tell you that they are sorry but they have to swipe the card inside now for your protection. But you can't just fill the tank, you need to tell them how much money you want on your card (prepay).
1) The pump credit card slot should be covered.
2) The advertising pay at the pump should be removed.
3) Again, another vendor treating its customes and thieves.
4) Belmont Ave @ White St...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Oil - Louisiana, Des Allemands - 36 year old account closed

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
Just over a week ago I received a notice in the mail concerning proposed changes of terms to my Shell gasoline credit card account. Early on in the provided literature there was a notice that account holder could opt out of the proposed changes by calling the inserted toll free telephone number. I elected to do so immediately.

I have done this on a few occasions with other credit card accounts over the years with no additional or negative affects on my account, so I was disinclined to read farther into the provided information where there was also a notice that if you opted out of...
Complaint comments Comments Complaint country United States, Louisiana, Des Allemands Complaint category Products & Services

Shell Oil - Illinois - Price gouging!

Posted:    Phil
Complaint Rating:  100 % with 1 votes
The Shell gas station at the junction of Govenors Highway and Rt 30 in Matteson, IL is increasing their prices constantly by 4-5 cents per gallon more than any other local station. Today the price of regular gas at this station is $4.11 compared to other stations at $4.07. As a long time Shell credit card holder I will not use this station and instead will use BP or Safeway.
While I understand that the station owner can charge what they want I feel that gouging the cardholders is blot on the Shell Company name and in the present business scenario a diss-service to the public....
Complaint comments Comments Complaint country United States, Illinois Complaint category Gas Stations

Shell Oil - Oklahoma, Norman - Service

Posted:    B.Hart
Complaint Rating:  100 % with 3 votes
I just today stopped to make a purchase of a full tank of gas. Purchase price was $3.48 cents per gallon that equals to the amount of $43.84 cents not to mention the two (2) beverage drinks I had planned on pruchasing. Most likely a total purchase amount of $45.32 cents. I was asked to submit information at the pump such as debit/ ATM card? I was using my Visa card and then it wanted my Zip code and that is when I turned the pump off and entered the service station to volumteer my information that I had come there to make purchases of gasoline and soft drinks and that I did not come there to give...
Complaint comments Comments Complaint country United States, Oklahoma, Norman Complaint category Gas Stations

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