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Shell Gas Station Complaints & Reviews

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Shell Gas Station - Credit card services

Posted: 2014-06-08 by    Ainudin Bin Mohamad
Complaint Rating:  0 % with 0 votes
I got problem when to purchase fuel & groceries from their store at the same. The cashier only allow to use my credit card for purchasing fuel only & have to pay cash for purchasing other items. It happened almost to all gas station. And this afternoon, I have to pay cash for the fuel because not using the card at the pumping unit. I just though that can sweep it at the counter. So, did Shell knows about this situation....
Complaint comments Comments Complaint country Malaysia Complaint category Credit Cards

Shell Gas Station - Defective pump caused severe safety concern

Posted: 2014-06-02 by    Essesarti
Complaint Rating:  0 % with 0 votes
This morning (06/02/2014 at approx. 9:00am) I went for gas to the Shell station in the Montecito area of San Rafael, CA.
As usual, I paid with my credit card, choose the selected grade and lift the pump. As soon as I lift the pump gas gushed out of the pump. There was no way I could stop and an abundant spray of fuel splashed all around the platform, on my car, my clothes, my shoes and on the floor. It took a couple of minutes until I was able to fit the pump into the car’s tank. No one ever came for assistance.
When I finally was able to fit the pump into the tank and went to...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - Will steal from you!!!

Posted: 2013-12-20 by    misstee11
Complaint Rating:  100 % with 1 votes
I was having problems with my tire so went to the service dept there with a flat tire, he took off tire inspected it put back on, came over to me in car and said it's fixed and he said he put air in all my tires for me, that will be $15, i was so grateful and said thanks so much, paid went home, didnt go anywhere else. The next day I noticed 3 of my caps where you put air in the tire was off, my caps have never been off all the years i had the car and i knew it was from them. Then i get another flat tire on same tire i was told was repaired. Went back there he took off tire and said you need...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - Price Gouging

Posted: 2013-11-29 by    tlker
Complaint Rating:  0 % with 0 votes
I am writing to express my concern with regard to three Shell Stations in my area. Specifically, the addresses are 24388 Overseas Highway, 27300 Overseas HIghway, Summerland Florida 330242 and 29900 Overseas Highway, Big Pine Key, Fl 33043. I beleive these gas stations, whom I have hear are all owned by the same person, are price gouging. Specifically you can go anywhere else up and down the keys and you find prices 5 - 30 cents cheaper. This is including Key West. Also I find it interesting that these prices apparently go significantly higher around the holidays. Example is at the corner Shell,...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - Faulty gas pump

Posted: 2013-11-26 by    L. D., Houston, TX
Complaint Rating:  0 % with 0 votes
On Nov. 12, 2013, 6:02pm CST, I stopped here to fill up on Premium Shell gasoline. It was cold and windy, so I put the automatic fill-up latch on the pump so the gas would continue to pump and fill my car. The latch did not stop (automatic shut-off) when my tank was full, and the gas poured out all over my car (and me) and the parking lot area. I was on Pump #5. As a result, I was over-charged approximately $10.00 for the fuel that was pouring out of my tank. I went inside to report this to the attendant, who was not initially available and not at the register. When he came up, he told me that there...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - Texas, Dallas - contaminated gas

Posted: 2013-07-17 by    dbbk
Complaint Rating:  0 % with 0 votes
I got $12.26 of Unleaded gas from this station on Sunday 07/07/13. Monday drove to work, leaving work my car died at a stop sign and wouldn't start. I had to call a tow truck (cost $119.90), to take my car to Lute Riley Honda to flush out the watered down gas from my car (cost $440.41). Then I had to get a rental (cost $109.60). I have all the receipts.
The manager wants me to meet him face to face??. All I want is to be reimbursed for the gas first, then the car repair also. He keeps telling me his gas is good he has checked it.
What do I do??? I need help please. I will not...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Gas Stations

Shell Gas Station - Arizona, Tuba City - cashier stole money

Posted: 2013-05-26 by    aj gillwood
Complaint Rating:  0 % with 0 votes
Today, Saturday, May 25, 2013 around 4:30-5:00 PM DST in Tuba City, AZ at the intersection of Main St & HWY 160, I parked in #8 gas pump, I sent my teenage son in to pay for the fuel. He approached cashier named Stefanie who took the money. I waited outside at the gas pump but the pump never came on. I then went inside with my son who identified the cashier. She claims there was no payment & there is also no record of my payment. This is not the 1st time I have had this problem at this gas station. I have asked around & other people also have complaints. I suggest You start investigating because...
Complaint comments Comments Complaint country United States, Arizona, Tuba City Complaint category Gas Stations

Shell Gas Station - Florida, Delray Beach, FL - Very Rude EMPLOYEE!!!

Posted: 2013-04-12 by    Shay20135
Complaint Rating:  0 % with 0 votes
VERY RUDE employee (gave me the name John but was not wearing a badge) in the Delray Beach, FL Shell gas station. I approached the cashier with candy to purchase as well as an extra $20 bill. When he opened his register, I asked if I could have change back for the other $20 bill and he said "No. I dont have change, " and slammed his register (WHICH WAS FULL OF CHANGE). I politely put the candy in which I had purchased in my purse, grabbed more candy, and went back to the register. He REDUSED to ring me up! He YELLED, "This is not a bank!! If you want change, go to the bank."...
Complaint comments Comments Complaint country United States, Florida, Delray Beach, FL Complaint category Gas Stations

Shell Gas Station - Texas, Bandera - Rude Manager

Posted: 2013-03-31 by    Beca-bandera
Complaint Rating:  0 % with 0 votes
VERY RUDE manager in the Bandera, Texas Shell gas station. I approached the cashier asked if I could have change back in 2 fives and a 10 dollar bill. Manager rolled her eyes, sighed, and handed me four 5 dollars bills. I asked if I could have a $10 and I was told that's all they have. (Even though I can see the money in her drawer). The service is horrible in this location. Mini Mart has friendly, helpful staff that will not roll their eyes at you for asking for change. Obviously shell needs new employees....
Complaint comments Comments Complaint country United States, Texas, Bandera Complaint category Gas Stations

Shell Gas Station - Illinois, Hanover Park - disgruntled x-employee

Posted: 2013-02-16 by    hangover park
Complaint Rating:  0 % with 0 votes
I am an ex-employee, with some genuine concern for my former boss. For myself I was released for theft and conversing with customers. From what I was shown I gave a customer, who is a employee family member, a pack of cigarettes for their mother, who unfortunately was just released from the hospital. This is a common practice at the store because they are paid that shift, as was in this case, or written on a list for that employee and on pay day it is taken care of and paid in full. Than I was accused after shaking the family members hand of performing drug transaction s. None of which ever substantiated...
Complaint comments Comments Complaint country United States, Illinois, Hanover Park Complaint category Gas Stations

Shell Gas Station - South Carolina, Columbia - Disrespectful cashier

Posted: 2012-12-07 by    A paying customer
Complaint Rating:  0 % with 0 votes
I purchased gas and a Ginger Ale. I believed that the bottle top had been tampered with and I wanted to exchange the drink. The cashier acted as if I wasn't a paying customer. She was loud and unruly with me. I believe that she would have fought me in the store had I not left.
I will not patronize this store again. I would advise others to spend their hard earned money somewhere else. The location is: 831 Harden Street, Columbia, SC.

BUYERS BEWARE!!! HOSTILE ENVIRONMENT!!! KEEP IT MOVING....
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Employees

Shell Gas Station - Washington, Federal Way - Bad customer service

Posted: 2012-07-31 by    Shell gas rude employee
Complaint Rating:  0 % with 0 votes
Employee on Sat. night July 27th was incredibly rude! No other customer was getting gas or in the store at the time. I bought $40 worth of gas and came in to buy a coke but wasn't able to use credit. Apparently they don't accept credit on food? Not having my debit card, I payed with coins and the man was disgusted by this? Hello? Coins are cash! He put the change in the till and then spit on his hands! What a jerk! So I walked out and said, "you're welcome!", with a smile. I will never return to that station.sone people shouldn't work in public....
Complaint comments Comments Complaint country United States, Washington, Federal Way Complaint category Gas Stations

Shell Gas Station - California, Mammoth Lakes - Very Very Rude Employee

Posted: 2012-06-24 by    Mammoth1234
Complaint Rating:  0 % with 0 votes
The employee that works the counter is very rude and has no idea about customer service. He straight forward called a customer a prick, then continued to argue with the customer. Final he threaten the customer by stating wait for me after work outside so we can handle this, implying a fight. I could not believe that this employee would act this way not only to a customer but with other customers inside. I felt very uncomfortable and will never return to this shell station again. I called and filed a complaint with the manager, I can only hope that the manager takes this situation seriously....
Complaint comments Comments Complaint country United States, California, Mammoth Lakes Complaint category Gas Stations

Shell Gas Station - Massachusetts, Holden - Pump shut off and not honoring discount

Posted: 2012-03-02 by    E Vostok
Complaint Rating:  100 % with 1 votes
On two different occasions, three weeks apart, the attendant at the Shell gas station on West Boylston Street, in West Boylston, Ma would shut off my pump at $50.00 while using a credit card. I only go to Shell because of the discount I earn using my Stop and Shop card. On one occasion I had earned .60 off a gallon and the station would only give me .10 off a gallon and shut my pump off at $50.00. When I asked the attendant why she was stoping my pump before I was finished filling my tank, she rudely answered they had to because they didn't know how much gas the station had. This station is...
Complaint comments Comments Complaint country United States, Massachusetts, Holden Complaint category Gas Stations

Shell Gas Station - This is highway robbery and something has to be done

Posted: 2012-01-10 by    Eslone
Complaint Rating:  100 % with 1 votes
My son went to this gas station to purchase gas. He absolutely pushed the right button to get the gas at the price he wanted. When he was done and found he had gotten 1/8 tank for $14.00 he was mad. For whatever reason, instead of getting the gas he wanted, the pump reverted to the higher price gas which the button was way on the other side from where he was. The gas clerk was extremely rude and threatened to call the cops. I think the pumps are set this way to get the consumer. Even the most expensive gas should have given him more than 1/8 tank for $14.00. This is highway robbery and something...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - Bad gas pump

Posted: 2011-12-22 by    Tick
Complaint Rating:  0 % with 0 votes
Today I stop at a Shell gas station in Detroit MI, 7 Mile and Grandriver. After going inside to pay for my gas. I return to my car to start the pump. While pumping my gas it would stop after ever16 cent. I payed for $30 in gas after it took me five minute to pump just $15 I went back into the store and got my $15 dollars back and complain to the boy behind the counter that this is ridiculous how they have the pump set up. All he could say is have a good day. This is just a another way of getting over on the poor people in that community. I have used other Shell gas station and never experience this...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Shell Gas Station - The filth in the bathroom

Posted: 2011-12-12 by    Roopert
Complaint Rating:  0 % with 1 votes
Me and 2 of my daughters and grandaughter had to use the restroom on Friday Sept. 17th at the Shell station noted at the top. My oldest daughter was in a wheel chair so it took us longer to do this. The complaint is that restroom was the filthiest restroom I have ever seen. It smelled so bad that we had to hold our breath and we complained to the clerk and he said nothing about it. I think that someone from the Shell company should go and take a look at this and to file a complaint against this place....
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - Virginia, Arlington - Bad Customer Service/Manners

Posted: 2011-12-03 by    c1c1
Complaint Rating:  100 % with 2 votes
I work a few miles away as and I always go to a Shell Gas Station (by choice) versus other brands. I go to this station almost all the time as it is Shell station near my job. I always pay with my credit card at the station, inside the store, and not at the pump as my bank has specifically instructed me to go inside. If I pay outside, the station will hold $100-200 for each pump, plus the total amount purchased. The station will hold the funds for 2-3 weeks. My bank has specifically stated to pay inside. Again, this is not my first time paying at the station (this one). On 12/3/11, I stopped at...
Complaint comments Comments Complaint country United States, Virginia, Arlington Complaint category Gas Stations

Shell Gas Station - Refused Me Service

Posted: 2011-08-25 by    shoun
Complaint Rating:  0 % with 0 votes
I sent my nephew in the shell station on 820 and forest hill dr.in forest hills tx. buy a beer, lotto, and gas. there was a black gray hair woman and a white younger woman that accused him of stealing the beer because the other clerk wouldn’t sell it to him because he left his id. my nephew is 28 so i went in (i’m 61 yrs old) to get the beer, and they refused me service too. there are other people that they yell and be smart mouth with customers. i can tell you better by phone please 817-551-2930. thank u to the complaint department of shell gas stations....
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Shell Gas Station - South Carolina, Clinton - unessasary mark up on gas

Posted: 2011-08-22 by    Amy Mize
Complaint Rating:  0 % with 0 votes
The price on the sign states 3.349/gallon for cash...well besides that price being .15 cents higher than 2 other stations within walking distance from this particular store, they also mark the price of gas up another .11 cents if you use your Bi-Lo bonus card, your debit card, or your credit card! I mean come on now, if this isn't illegal, then it very well should be!!! And for that matter I dont see how Bi-Lo would allow this station to boost their prices up on the gas when trying to catch a break on the already high prices by using your bonus card. This is the most pathetic and ridiculous...
Complaint comments Comments Complaint country United States, South Carolina, Clinton Complaint category Gas Stations

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