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ServPro - Pennsylvania, Allentown - Very Dissatisfied with ServPro

Posted: 2013-07-16 by    MAAVerba
Complaint Rating:  100 % with 1 votes
We had a house fire in August 2011. ServPro of Bethlehem was supposed to take care of the cleaning of our items. There were many problems: things stolen, (they stated that they noticed the items were missing, but they never said anything until we filed a police report), things broken, things ruined, things never cleaned, leaving our personal photos and items outside to get ruined, many thousands of sports cards were ruined and most of the best ones ironically went missing, taking months to remove the items from the home (when they wrote in the paperwork that they estimated they would be done with...
Complaint comments Comments Complaint country United States, Pennsylvania, Allentown Complaint category Business & Finances

ServPro - Work was substandard, rude personnel and etc.

Posted: 2013-03-22 by    Tess Oppie
Complaint Rating:  67 % with 3 votes
ServPro solicited water damage remediation work in my home. Salesman induced my wife to sign contract without disclosing any price, any unit prices, any labor rates - simply mandated that we pay whatever was billed. Work was substandard, rude personnel, carpets were left dirty, and billing was arbitrary....
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - Ohio, Parma - deceptive billing practices

Posted: 2011-12-31 by    Cheryl Foldes
Complaint Rating:  100 % with 3 votes
Company placed faulty dehumidifiers in basement after water backup to dry basement. Humidifier was faulty, moisture and mold growth continued. Consumer cleaned the basement of water damaged items and called co to notify them of faulty equipment placed in home. Co removed and replaced faulty equipment. Customer invoiced for 2500.00 for rental of faulty equipment which was never stated in a written estimate. When I complained that I paid for an agreed upon price for mold prevention, they separat ed billing invoices and after I had already paid in full at agreed price, ServPro generated another invoice...
Complaint comments Comments Complaint country United States, Ohio, Parma Complaint category Cleaning Services / Laundry

ServPro - Be careful

Posted: 2011-11-02 by    Temrak143
Complaint Rating:  29 % with 7 votes
If your town ever has a major catastrophe like a flood, and these guys have to come in you better go buy a gun.. They brought so many coons to our nice little town of minot I felt scared going to walmart!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - Fraud

Posted: 2011-08-10 by    jsr98908
Complaint Rating:  100 % with 3 votes
It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back.
We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below:

Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - WORST EXPERIENCE EVER!

Posted: 2011-08-04 by    knj73
Complaint Rating:  0 % with 0 votes
The ServPro that we used, in Illinois, were the most unprofessional bunch of people that I have ever met. They attempted to do all of the work on their own without hiring qualified contractors. Needless to say, it looks terrible. They charged my insurance complany for work that they never even did!

I would never recommend letting these people into your home!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - Beware

Posted: 2011-06-22 by    clazook
Complaint Rating:  33 % with 3 votes
I sent in my computer to be repaired at servpro in israel. first of all, not all the branches that are on their website actually exist. then, i sent my eeepc netbook in and got it back more than a month later with the exact same problem. i then sent it back to them, and have not been able to get straight answers from them for a month and a half. each time i call, i need to have the exact same conversation, explaining why, even tho my netbook is no longer under warrantee, it was when i initially sent it in. each time, the conversation ends with someone saying they need to speak to a supervisor and...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - Never Again

Posted: 2011-05-29 by    lizieb14
Complaint Rating:  100 % with 2 votes
This company is just terrible please do not waste your money!! They do take advantage of people in a bad situation. I had a small fire at my house, they showed up, uncalled and before I knew what was happening they had called my insurance company and made a deal with them(has to be a kick back somewhere) They told me how wonderful they were and how I could relax, well that was just the beginning of my nightmare!!! Told me they would have my stuff out in 2 days, it took 2 weeks, they never showed up when they said, when they did show up all the employees talked about was how they hated working there....
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - Connecticut, Middletown - lack of communication

Posted: 2011-05-26 by    Joseph Opalski
Complaint Rating:  0 % with 0 votes
After numerous requests for call - back ; regarding invoice # 2594291 & # 2876627, requests are totally ingnored... If this company is a viable & active service, I would like to be contacted as soon as possible, one way or the other.. Perhaps the better business of Greator Hartford should be advised. HELP !!!...
Complaint comments Comments Complaint country United States, Connecticut, Middletown Complaint category Business & Finances

ServPro - Terrible Water Damage Company

Posted: 2011-05-22 by    redhatsandy
Complaint Rating:  0 % with 0 votes
Servpro did a terrible job and are refusing to stand by their work. I had a lot of water damage due to a leaking shower pan and they were contacted to fix it. It was a large job as my bedroom carpet, walls, shower had to be completely redone. They lost my vanity, faucets, sink etc. When finished there was a leak in the shower and water was not draining very well. I had to write a letter and they send someone to fix the leak but said the water was normal in the shower. Now I have a leak again in the same place. The plummer said it is because the shower floor was not pitched correctly according to...
Complaint comments Comments Complaint country United States Complaint category Products & Services

ServPro - Florida - Did not do what they said they do.

Posted: 2011-04-14 by    Patricia Sumner
Complaint Rating:  0 % with 2 votes
Servpro,
They came and gave us high hopes that everything is going to be ok, then put all these machines in and left and came back the next day a took a meter to the walls and said that they be back tomorrow that was a lot of water in the walls so this went on for three days the 3rd day the insurance said there is no need for them to have all of the equipment in two small rooms so they took them out and when we had to replace the kitchen floors their were water still there so they had to fix it before laiding the floor down. I read their ad on the internet and it said they remove water and...
Complaint comments Comments Complaint country United States, Florida Complaint category Products & Services

ServPro - New York - Worst Experiance Ever!

Posted: 2011-04-04 by    GSXR750MI
Complaint Rating:  50 % with 2 votes
Worse Experience Ever! If you want a company to come in and not care about your life, belongings or how long it takes to get the job done than this company is for you! Terrible communication worse work ethics and a complete lack of common sense! I think I had more damage from them than the original call...
Complaint comments Comments Complaint country United States, New York Complaint category Contractors

ServPro - California, Santa Rosa - unprofessional

Posted: 2011-03-15 by    pdfender
Complaint Rating:  67 % with 3 votes
When the company first arrived in my home back in December 2010, I wanted to feel very safe and secure that they were, in fact, doing their job.
At first, they were kind and seemed concerned about my issues.

But, then after about a week or so, the problems slowly began.
I will list them in order for your ease in reading:

1. My husband had some concerns that there was work done that didn't need to be done. My husband, being a former general contractor, had some valid concerns. When he questioned Aaron West, the older son of the franchise owners,...
Complaint comments Comments Complaint country United States, California, Santa Rosa Complaint category Building, Construction

ServPro - Connecticut, Bozrah - Over charging and removal of unauthorized items

Posted: 2011-02-03 by    sue8790
Complaint Rating:  100 % with 4 votes
Our home caught fire on December 14, 2010. Two days later I contacted my insurance company. I am not sure at this time if they reccommended Servpro. I called Servpro and I set up an appoointment with their consultant John O'Sullivan along with my insurance adjuster for Sunday the 19th of December. I was never given a written estimate, only an oral one. The estimate was suppose to be between $2, 000.00-$4, 000.00 and the work was to be completed at the end of two weeks from the start date. I was often told that Servpro wanted to save me money and if you need anything just call. Well, phone calls...
Complaint comments Comments Complaint country United States, Connecticut, Bozrah Complaint category Contractors

ServPro - Avoid them like a plague

Posted:    Darius235
Complaint Rating:  73 % with 11 votes
It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back. We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April 2010) We have some concerns as outlined below:

Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Line...
Complaint comments Comments Complaint country United States Complaint category Cleaning Services / Laundry

ServPro - They totally overcharged my insurance company and collected high estimates and did the crappiest job ever

Posted:    Bismak
Complaint Rating:  80 % with 5 votes
Servpro was the worst company ever. I will never hire them again. They totally overcharged my insurance company and collected high estimates and did the crapiest job ever. They were good at first, keeping me updated about appts and when someone would be working, but that all changed. When they did the final walk thru, I pointed out numerous things that needed to be fixed still. The carpet was installed horribly, when I vacumed the first time, the entire carpet came up at the corner seem. They also left glue marks in our cparpet upstairs. When we refused to sign off on the final work until it was...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

ServPro - Completely dishonest business practices

Posted:    Lembare
Complaint Rating:  100 % with 2 votes
I feel that the business practices of Servpro of Freehold, NJ are completely dishonest and I feel they are preying on the unfortunate losses of the recent floods in NJ. I was not presented with any cost information or warning that there were different charges for weekends vs. weekdays. Had this been openly presented to me I would have waited until a week day or sought alternative resources.

The customer service person that was seeking payment from me was rude and kept trying to reason with me that insurance was paying anyway. This did not matter to me, I would rather keep my money...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

ServPro - After they finished their job out carpet smelled worse then before

Posted:    Outter
Complaint Rating:  0 % with 1 votes
We had a puppy who refused to become potty trained, so we found her a better home, and called ServPRO to clean our carpets, that were less than a year old. When I spoke to the office manager about what they could do for us, and if they could eliminate pet odor, she informed me that pet odor is difficult to get out but that they should be able to make it better, and if the odor still remained they would come back out until I was satisfied, also after being questioned she informed me that the service techs move all furniture so we had nothing to do. We moved much of the furniture anyhow to make the...
Complaint comments Comments Complaint country United States Complaint category Cleaning Services / Laundry

ServPro - They took my money and ran

Posted:    Benkin
Complaint Rating:  40 % with 5 votes
Serv Pro has either:

1. Cancelled the appointment
2. Not shown up to the appointment
3. Shown up over a half hour late to the appointment.

Not ONCE have they been on time. They are impossible to get a hold of. They don't finish their work. They took my money and ran. Very displeased.

Do not use them, even if State Farm recommends. Find your own help!...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

ServPro - Never stopping nightmare

Posted:    Staxiner
Complaint Rating:  100 % with 5 votes
After a small fire in my 700 sq ft duplex unit, somebody recommended Servpro . My insurance policy limits were $20, 000 -which of course, they knew. four months later I finally got a new place, moved in and figured I was done with Servpro. Nope. Three months after my move they produced my bill for cleaning, packing, storage for 4 months : over $15, 000.00...twice as much as my total lost items. My insurance company was obviously not paying attention. My insurance company will not cover the total bill. Guess who they are going to come after? Do NOT sign the agreement that you will pay anything you...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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