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2.0 278 Reviews

Sleep Number Complaints Summary

68 Resolved
197 Unresolved
Our verdict: When using services from Sleep Number with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Sleep Number reviews & complaints 278

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12:00 am EDT

Sleep Number Mixed Reviews Reflecting Varied Experiences

As you explore Sleep Number Corporation, you'll encounter a mix of opinions from customers. Some have praised the personalized service and comfort of their beds, highlighting the positive impact on their sleep quality. On the other hand, there are concerns raised about durability issues, customer service responsiveness, and unexpected costs post-warranty. It's essential to consider these diverse perspectives to make an informed decision that aligns with your preferences and priorities.

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7:12 pm EDT
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Sleep Number Awesom Bed

Best mattress in the world and customer service is outstanding evry bed in my hase has one and one at the beach.

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6:22 pm EDT
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Sleep Number Has been very good overall

My husband did a ton of research and he was the one who decided to get a Sleep Number for our back issues. We got a base, the mattress and pillows, and everything has been very good overall. We are sleeping great.

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Is Sleep Number legit?

Our verdict: Complaints Board's thorough examination reveals Sleep Number as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Sleep Number stands out for its commitment to quality and security. Clients considering Sleep Number should delve into its customer service record to gauge compatibility with their expectations.

Sleep Number earns 94% level of Trustworthiness

Perfect Trust Endorsement: Sleep Number achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Sleep Number. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Sleep Number has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Sleepnumber.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Sleepnumber.com you are considering visiting, which is associated with Sleep Number, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Sleep Number have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Sleep Number website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Sleep Number's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 13 complaints were resolved.
  1. Pros
    1. Customizable Comfort: Adjustable firmness settings.
    2. SleepIQ Technology: Tracks sleep patterns.
    3. 25-Year Warranty: Long-term reliability assurance.
    4. Variety of Models: Options for every budget.
    5. Home Delivery & Setup: Convenient installation service.
  1. Cons
    1. Premium Pricing - Sleep Number beds are often more expensive than competitors.
    2. Mixed Durability Reports - Some customers report issues with mattress longevity.
    3. Limited Firmness Range - The beds may not cater to those preferring very firm or soft options.
    4. Proprietary Parts - Repairs and replacements often require specific Sleep Number components.
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Sleep Number Replaced Original Select Comfort with Sleep Number and L them Both

We have a pre2000 Select Comfort which is now in our guest room and a Sleep Number in our bedroom. We tried an expensive traditional mattress and moved the old bed to the guest room. Hated it. Gave those mattresses away and got the Sleep Number.

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Sleep Number Most Comfortable Bed Ever

I've been a sleep number customer for 25 years. I have serious back and pain issues. Sleep number is the only bed that relieves the pressure points. I've tried foam, traditional etc... Frankly I dont understand the bad reviews because its adjustable! Too hard, deflate. Too soft, inflate.

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Sleep Number In love with it

I have a bad back and I had gotten a Tempur-Pedic and hated it. I couldn't roll over on it at all. So I finally decided to go with Sleep Number. Their live chat online was helpful but I knew what I wanted so it took very little time for me to buy it. I already had a good base that lifts up on both ends like a hospital bed so I only got the mattress. After just the first few nights, I fell in love with it. I get up in the mornings and I'm not as stiff. I can straighten up pretty much as soon as I get out of bed and it is wonderful.

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Sleep Number The Binder Table

I called 800 number. No results. Then I got onto online chat. Female directed me to a male, Nathan as I had wrong person. My remote kept saying Connectivity Error. On remote I could not get it to work. Changed batteries which I had done 4 months ago.
Not that. I want to tell Nathan I found error myself. After 20 attempts unplugging and my hand flowing cord under the bed. My last attempt I felt under the bed to a raised square item. Edge of my mattress cover was over it. Pushed it back and said Binder is cleared. Bed is back ans Remote works. Last night. 11/12/2022. I am 87.

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Sleep Number We love our bed

Several friends and my daughter had all bought Sleep Number and they enjoyed it so I got a mattress for myself. Nancy, their online sales representative, was absolutely fantastic. I went on the site first to just get some information. Nancy took her time and explained all the different features. Through our conversation she found what my Sleep Number was and she helped me to find which pillow would feel the best for me because I was also interested in it. When I put my husband on with her, she went through the same thing with him. I never had such good customer service as I did from her. We love our bed.

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Sleep Number How much do you value a good nights sleep?

How much do you value a good nights sleep? Over 20 years ago I started to have neck and back issues, and back then Paul Harvey was advertising what was the call back then the Select Comfort beds.
I purchased my bed back in 1994, and my first mattress lasted 18 years!
Recently because my neck and back issues have become so bad then I decided I needed to get a foundation that would allow me to change positions electronically and I saw them advertising on the TV. I purchased the multiple position bed and it has been a godsend.
So my sleep number bed, along with mypillow.com pillows, have allowed me at least to get a good nights sleep.
If you are dealing with ordinary arthritis even, as you get older, I absolutely recommend this bed!

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Sleep Number Mine doesn't have the numbers on the pump control because

Mine doesn't have the numbers on the pump control because I got the lowest-priced Select Comfort mattress I could afford, in 1993. Note: If you want to save $, you don't need the box springs! It's an air mattress for heaven's sakes. It looks good on a platform bed.

Never mind that -- I find it exceedingly comfortable -- I feel cradled. It is supportive even when it's underinflated.

After many years, one of the 2 chambers developed a slow leak, so I was able to purchase a new chamber from the company for a very reasonable amount. At that time there were some signs of mold on the old chamber, which can be a problem with these, so I sprayed with a mix of grapefruit seed extract and tea tree oil.

Now both of the chambers have a very slow leak (after 21 years!) -- not enough to take action, as I need to add air only once every 2 weeks or so. Eventually I'll upgrade in order to get a new air pump (that may be where the problem is) but it will be the same brand.

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11:08 am EDT
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Sleep Number Customer service is not for the customer

I ordered a dissembling and reassembling of our sleep number bed on March 6, 2024. I received the confirmation email that day of my order and the receipt. This service was set up for March 25th (dissembling) and March 28th (Reassembling) for a local apartment move. I got the confirmation email on March 20th and it had the order reversed. It stated that the assembling was scheduled for March 25th and Dissembling for March 28th. After trying to fix this issue with the after hours online customer service, she couldn't do anything. I had to call the delivery team. I was on the phone with them for 34 minutes on which they informed me that there was nothing they could do. The scheduling team wouldn't budge and basically didn't care that they put us in a difficult spot. We have a moving company set up March 26th. This was 100% the fault of the company and there was nothing they would do to fix this issue. I will not believe that they couldn't rearrange the schedule since this was a local address on both apartments. The main reason I had this set up was to make sure nothing was done wrong to mess up any warranties. Since they had to cancel the order, I wanted them to make a note in my account that if anything went wrong because we had to dissemble the bed, that the warranties are still good. They will not even offer that! As of right now, I will never buy another sleep number bed and I will inform anyone who asks me about the sleep number company to look at other companies to spend their money at.

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Update by P Saxon

I ordered a dissembling and reassembling of our sleep number bed on March 6, 2024. I received the confirmation email that day of my order and the receipt. This service was set up for March 25th(dissembling) and March 28th(Reassembling) for a local apartment move. I got the confirmation email on March 20th and it had the order reversed. It stated that the assembling was scheduled for March 25th and Dissembling for March 28th. After trying to fix this issue with the after hours online customer service, she couldn't do anything. I had to call the delivery team. I was on the phone with them for 34 minutes on which they informed me that there was nothing they could do. The scheduling team wouldn't budge and basically didn't care that they put us in a difficult spot. We have a moving company set up March 26th. This was 100% the fault of the company and there was nothing they would do to fix this issue. I will not believe that they couldn't rearrange the schedule since this was a local address on both apartments. The main reason I had this set up was to make sure nothing was done wrong to mess up any warranties. Since they had to cancel the order, I wanted them to make a note in my account that if anything went wrong because we had to dissemble the bed, that the warranties are still good. They will not even offer that! As of right now, I will never buy another sleep number bed and I will inform anyone who asks me about the sleep number company to look at other companies to spend their money at.

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7:35 pm EST
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Sleep Number Sleep number bed

Only gave 1 star because I had to mark a box but deserves 0/Zero. Sales manager lied to us the whole 2 1/2 hrs we were in the Norton Shores, MI store.

Obviously we found this out after we received the bed. We didn't want the movable frame back but we got it! Called him to complain & he pretty much said "too bad". I told him to come & get it because we wanted to return it. He refused.

Have filed with BBB & talked to customer service but did NO GOOD even though my 2 request were within the 100 day time period!?!

Bed loosing air & sags in center just like a blow up mattress.

Now my husband has fallen out of the bed twice. The 2nd time he fell (too soft) out he hurt himself. Went to doctor & my husband just got done getting Shoulder Replacement Surgery! It was suggested that we contact SN about the injury & we will?!?

See Facebook page "Never buy a Sleep Number bed". It is full of people who have had problems with SN & nothing is done about it at the home office.

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11:39 am EST
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Sleep Number - Customer service

My name is Raul Yescas, and this is our second Sleep number bed we have purchased. we are having problems with our bed, and we called customer service and set up and paid for a technician to come out and do any repairs need to get our beds to work, my side was losing air and wood have to put air in the bed at least 3 times a night and my wife's side would...

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1:04 pm EST
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Sleep Number - Sleep number i8

Hello, I purchased a sleep number that was installed last year on January 4th. I didn't really use the heater during that winter because our winter was very mild. This past December of 23, same year we purchased the bed, we did use the warmer because it was a little colder. I noticed we were having issues with the warmer on the app. I finally found a remote...

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7:41 am EST

Sleep Number Uneven mattress.

When sitting on edge of mattress, I continuously slide away from mattress. I have to position myself in the middle of the king-sized mattress to get to a level position. See email to Thomas Norman, Store Manager, dated 1/2/2024. Have spoken with Denise and Victoria without any solution. I have also filed a complaint with Texas State Attorney General on 1/2/2024.

Claimed loss: Defective Product

Desired outcome: Sleep Number to take back defective product; and refund correct amouint of funds.

Confidential Information Hidden: This section contains confidential information visible to verified Sleep Number representatives only. If you are affiliated with Sleep Number, please claim your business to access these details.

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10:46 pm EST
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Sleep Number - Customer service/district manager

if I could I would give this company O stars! Avoid this company all together. Purchased a king I8 mattress with adjustable base on 11/24/23 with a delivery date of 12/09/23 between 1:30-4:30. Got called at 1:50 on the delivery date by Customer Service to tell me my order wouldn't be delivered today because they order wasn't at their delivery warehouse and...

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3:03 pm EST
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Sleep Number Flexfit split king

Our bed was delivered two days ago (12/14/23) and the technicians couldn't get it to work - the power light came on but nothing worked. They double/triple checked the connections and tried different outlets - no luck. They called it in and gave us two options - take the whole bed away and send a new one or leave the bed and they would swap it out for a new one asap. We opted for them to leave the bed - big mistake.

Our experience with customer service has been terrible - super long wait times, getting bounced from person to person. At this point we just want the whole bed taken away - customer service rep said sorry, base is not returnable - doesn't matter that it's broken. The thing doesn't work and sleep number won't take it back?! We should have let them take the whole bed when we had the chance.

I have read through the policies/warranties, etc. bottom line I took away is that Sleep Number has the option to take it back - we want it taken away, we are so soured on Sleep Number. We will take this to small claims court if we cannot resolve this issue, time is of the essence.

Claimed loss: We have taken time out of work to deal with this issue not to mention the stress and anxiety we're experiencing trying to get this resolved.

Desired outcome: Return entire bed, including inoperable base, for a full refund.

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1:37 pm EST
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Sleep Number - Discount process

First of all, we love our Sleep Number C2 wirh Flexfit 1 base. While in the local store the salesperson told me to check the web and I would get any additional discounts that were there within 30 days. A week or so later, I put the exact same bed in my cart and it was a significant difference than what I paid. After being on the phone with customer service...

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Sleep Number - Sleep number ile bed

I bought this bed in 2018 from a Sleep Number company. The bed is the ILE Sleep Number bed, can only be purchased at given times during the year it is a top-of-the-line bed. The bed is now not quite five years old. When we started having problems with it, we notified the company we notified the store we were only given replacement parts for the issues that...

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Sleep Number - Order # [protected] the whole set up process from sales to delivery! Smart control system, mattress/1b

I placed an order for above after visiting a showroom while on business trip in Houston TX. My wife and I explained the type of platform bed we have, and the salesperson informed us it would work fine with the mattress we wanted! Our delivery date was 11/9/2023! The install got into our bedroom and told us we needed to remove the 2 drawers at the end of the...

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Sleep Number Customer Reviews Overview

Sleep Number specializes in providing personalized sleep solutions. Their product line includes adjustable, smart beds known for their Sleep Number setting, which allows individuals to customize the firmness of their mattress. Additionally, they offer bedding accessories such as pillows, sheets, and mattress pads. Sleep Number's services include in-store and online shopping, with sleep professionals available to assist customers in selecting the right products for their sleep preferences. The company also provides a sleep tracking app to help users monitor and improve their sleep quality.

Sleep Number In-depth Review

Product Range and Quality:

Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.

Customer Service:

The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.

Ordering Process:

The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.

Delivery and Shipping:

Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.

Installation and Setup:

Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.

Comfort and Performance:

The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.

Warranty and Returns:

Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.

Value for Money:

Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.

Customer Reviews and Ratings:

Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.

Innovation and Technology:

Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.

Social Responsibility:

Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.

Overall Recommendation:

Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.

How to file a complaint about Sleep Number?

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3. Writing the Title:
- Summarize the main issue with Sleep Number in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Sleep Number. Include key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents, but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
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Sleep Number contacts

Phone numbers

+1 (888) 411-2188 +1 (763) 551-7000 More phone numbers

Website

www.sleepnumber.com

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