seasonmall.com reviews and complaints
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prom dress
I am not able to make long distance calls and you guys never return my emails on the site. My tracking number is R120504749AF the dress is a 2012 collection 1 shoulder floor length tulle prom dress. Color ice blue custom made bust:40 waist:32 hips:41 shoulder to floor:52 shoulder to waist:16 shoulder to hips:22 and shoulder to hem:53. Please please please contact me and let me know an eta please!
Oh i need the dress by may 29th
bad bad customer service!
Seasonmall.com has yet to contact me. I have sent numerous messages concerning my dress. I have emailed and tried live chat but havent got anytheing back. All thee complaints i have read after i purchased my dress make me more and more stressed everyday. I have one simple question. When will my order be here! I ordered it may 4the and my prom is may 29the. Will my dress be here in time. Seasonmall please get back to me about theis and let me know if theere is anytheing i can do to speed up thee order i have no money and was counting on theis dress for my prom.
Hi, Keiley
Sorry for any inconvenience it may caused. You are invited to post your order number in your comment to help us investigate your case and contact you directly. Otherwise, you can contact us freely via follow methods:
Telephone:0086-010-[protected]
Email:service@seasonmall.com
our custom representative will always be glad to help you.
Regards,
Seasonmall.com
China Sweat Shop-rip Off
DO NOT ORDER A DRESS FROM SEASON MALL OR LIGHT IN THE BOX! I ordered my daughter's prom dress on March 24, 2012. It was supposed to arrive on April 20the in plenty time to have any possible alterations done before her May 5, 2012, prom date. On April 19the I received an email stating thee dress would be delayed because of high demand and low supplies. The email notification said to send a message withe thee order number and date dress needed for expedited service. I replied withe a lied stating thee dress was needed by April 28, 2012. It is April 30, 2012, and we have not recieved thee dress. I theought by giving Season Mall an earlier date, my daughter might actually have thee dress to wear to her prom. I was wrong. I have emailed, communicated via Live Chat and was assured theat thee dress would be overnighted on April 26the to be here by April 27the. It is April 30the and NO DRESS. According to TNT tracking "2012-04-29 Status 13:00 China SHANGHAI Consignment miss connection due to Custom hold" My daughter and I will be out looking for her a replacement a Prom dress tomorrow. What a shame! I was planning to purchase a Motheer-of-thee Bride dress for my eldest daughter wedding in August from Season Mall also. That will NOT happen!
Spell check played havoc on my previous message.
DO NOT ORDER A DRESS FROM SEASON MALL OR LIGHT IN THE BOX! I ordered my daughter's prom dress on March 24, 2012. It was supposed to arrive on April 20th in plenty time to have any possible alterations done before her May 5, 2012, prom date. On April 19th I received an email stating the dress would be delayed because of high demand and low supplies. The email notification said to send a message with the order number and date dress needed for expedited service. I replied with a lied stating the dress was needed by April 28, 2012. It is April 30, 2012, and we have not received the dress. I thought by giving Season Mall an earlier date, my daughter might actually have the dress to wear to her prom. I was wrong. I have emailed, communicated via Live Chat and was assured that the dress would be overnighted on April 26th to be here by April 27th. It is April 30th and NO DRESS. According to TNT tracking "2012-04-29 Status 13:00 China SHANGHAI Consignment miss connection due to Custom hold" My daughter and I will be out looking for her a replacement a Prom dress tomorrow. What a shame! I was planning to purchase a Mother-of-the Bride dress for my eldest daughter wedding in August from Season Mall also. That will NOT happen!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Kaileysmetzler,
Thanks for your purchasing. Could you pls. state your order number then we can check your order status? Otherwise, you can contact our custom service via the follow methods: Telephone:0086-010-[protected];Email:service@seasonmall.com, our custom representative will always be glad to help you.
Regards,
Seasonmall.com
I have still not received any info on my dress and i needed an estimated arrival time to know if i needed to get a new dress for prom. I ordered mine may 4th and my prom is may 29th. Should i look for a new prom dtess now or wait it out?
@Luvlea,
Thanks for your purchasing from us. Pls. send us your order number to us: service@seasonmall.com we will sure to find a solution for this situation and it's our concern to serve you with superb custom service. Sorry for any inconvenience it may caused and highly apprecite your patience.
Regards,
Seasonmall.com
I am in the same situation as you except my daughter's prom is on May 19, 2012. I gave them the expedited date of May 5th and the tracking says the same thing yours said. Are you trying to get your money back? If so, how do I go about doing the same?
same exact thing just happened to me not even kidding!
Cheap knock-offs
These guys have posted beautiful pictures on their web site of clothing and dresses that have absolutely nothing in common with the actual rug that you will receive in the mail. This company is based somewhere in China. Shipping takes > 30 days. They do not have a real customer support service. When you try to contact them you will realize that it i...
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there is no way to contact these people and i ordered my daughters prom dress and the were paid immediately and its been 28 days and i still have no dress and no one to email or respond .do not order from this web!
Hi, Kathy
Thanks for your purchasing from us. You can contact us via email: service@seasonmall.com or on "live chat", our custom representative will always be glad to help you. Thanks for your patience.
Regards,
Seasonmall.com