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2.3 2932 Reviews

Sears Complaints Summary

944 Resolved
1987 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2932

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2:42 pm EST
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Sears - A replacement front end washer that was approved per our protection agreement and delivery continued to be delayed

On December 5, 2023 a serviceman had been scheduled to address a complaint regarding a terrible noise our front load washer was making . It is under a protection agreement . He found nothing wrong but the problem persist . A tech came on Dec 8th and ordered 7 parts . I was told to stop using the washer because if I continued to use it, it could cause worse...

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2:06 pm EST
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Sears - Sears master plan protection

My family has been without a working fridge since 1/15/24. I have the Sears Master Protection plan. The tech came out 1/17 ordered the part needed. We never heard back from anyone we would just received an automated email that said my part is on back order. Tech was sch to come out and when they never arrived we called back in on February 1st. The rep said...

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1:17 pm EST
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Sears Kenmore Washer/Dryer

I purchased a 3 year service maintenance agreement when I purchased in February 2021. Yesterday I called for my last service and was told my phone number was not in the system and had no contract. This went on for over an hour. I asked for the complaint department number and got a woman asking if I could hear here and when I didn't answer a recording started so I hung up.

I received an email stating my contract was about to end on 0/27/24 so I called a different number and told my contract ended June 2023. I am proceeding with the next step.

Desired outcome: I would like them to fulfill their contract.

Confidential Information Hidden: This section contains confidential information visible to verified Sears representatives only. If you are affiliated with Sears, please claim your business to access these details.

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10:36 am EST
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Sears Sears appliance service home warranty

My clothes dryer stopped working back in October 2023. Today is Jan 29, 2024, I paid $100 service to have the technician out, I was told the part to fix my dryer would arrive within 7-10 days. 1 1/2 months later after many calls I was told the part was back ordered then it was discontinued & I would get a new dryer per the contract. Their technician placed the order. Jan 4,2024 I was relieved when the new dryer came. However, the size ordered was incorrect, it was too large for the space in my condo. Sears said I would be charged 30%(restocking fee) since I refused the dryer or I would be given $400 towards me purchasing a dryer. Unhappily I agreed to the check because I was exhausted & frustrated dealing with Sears & the inconvenience of not having a working dryer. Now almost a month later I'm still waiting for this check. Mind you I'm still being charged $49.99/ month in fees! Is the plan is to keep delaying enough to recoup the money they will send me?

Claimed loss: $350, monthly warranty fees & service charge fee since October <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>

Desired outcome: New dryer or initial $649 offered per contract, without the 30% deduction since Sears technician ordered incorrect sized dryer. Also refund of monthly fees !

Confidential Information Hidden: This section contains confidential information visible to verified Sears representatives only. If you are affiliated with Sears, please claim your business to access these details.

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Update by Maryse C
Jan 29, 2024 10:39 am EST

Correct Phone #[protected]

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5:13 pm EST
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Sears disrespectull costumer service for appointment

i had appointment schaduled for 4:30 pm on 1/25/24 ! i waited and no one called , i made a phone call and waited online 15 min and voice froom sears told me that they can not help me for my AC , cuz i live on 4 floor condo ! why they offered me and made me wait at home for appointment even they know i live in 4th floor, btw we have three floor but first floor is car garage ! this is very disrespectfull for cosumers ! i will write on facebook and where every i can find for review ! distrustful company !

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7:38 pm EST
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Sears - Sears home maintenance agreement

Was informed by technician that the maintenance agreement covers all appliances in my home. Called to have my dryer services when asked them to also replaced my lint hose they told me it was not covered. That was in the summer. In September I called for my dishwasher, or should I say text there preference for communication. I eventually found the phone...

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3:22 pm EST

Sears Sears Protection PLAN IS A SCAM!!!

I have been trying to get my Sears Oasis Washing machine fixed or replaced since the end of October. After seven visits and all parts installed to fix washer

my washer it was recommend for replacement. Today, January 12, 2024, I found out it was denied.

I am a handicapped Senior Citizen and have taken enough harassment from this company! Beware! Don't buy the Plan!

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Update by Suzan Hood

Don't by this plan!

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4:33 pm EST
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Sears - Dryer

t I have been patiently waiting for Sears to resolve my unfixable dryer since October 1st. Over several months I was told the needed part was located only to be told it was not available and I would be given options for a replacement within 10 days, only to call in on the 11th day and be told the part was available and the machine would not be replaced...

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1:49 am EST
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Sears - Kenmore pro counter depth refrigerator

I have a Kenmore Pro counter depth refrigerator that has stopped getting cold in both the freezer and refrigerator. I lost all the food for probably 500.00. The linear compressor has gone out. It is covered under a 10yr warranty for the compressor. My fridge is almost 6yrs old so the compressor part only is covered and I have to pay the labor. I am ok with...

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7:28 pm EST
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Sears Protection agreement

I was enrolleto the cardd in sears protection plan In June my AC unit broke down Sears kept on making several repair appointments on which they kept on cancelling when they sent a repair man out June 2 2023 he stated the motor was gone on the unit so he had to order a new one sears continuely make several appoitment and which everytime they cancel without explanation I went through the whole summer without AC the unit was unoperable October 6 2023 they made another appointment the repair man showed up and repaired the unit around this time I had purchased a new unit from a different company , After all of this unacceptable service I called sears to cancell my contract for the protection agreement and which I was told I would receive a full refund from which I paid in full for the year I called the agreement office and was told it was put on my credit card which was not added

Claimed loss: My refund for my 781 dollars for my protection plan they keep giving me the run around

Desired outcome: My refund

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3:06 pm EST

Sears Kenmore washer

I have a Kenmore washer that I purchased new at Sears in Beavercreek, Ohio. I have keep up with the Protection Plan. It is broken and we have been told the part cannot be found to replace it. According to the agreement if they cannot fix it they will replace it. The only thing I have gotten is the run around, This has been going on for 2 months now. I need answers! Any assistance is greatly appreciated. The broken part is the wire harness

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7:22 pm EST
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Sears - Refrigerator

I ordered a refidgerator from Sears in August. The one that I ordered & received was too large to fit in the space in my kitchen. I ordered a replacement, just like the one I had ordered but smaller. They came to pick up the refidgerator & brought a replacement which turned out to be identical to the one that they were picking up. I waited 2 months for a...

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12:15 pm EST
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Sears - Front load washer/dryer combo repair service resulting in water leakage into my crawl space

My LG frontload washer (stackable) was making a banging sound, the technician (Joseph) came out on 10/30/2023, identified the problem, ordered parts, rescheduled me for 11/16/2023. Hunter came out on 11/16/2023, replaced the parts, except the gasket. He failed to look through the parts packaging which he admitted to, so assumed that the gasket wasn't...

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3:03 pm EST
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Sears - Food loss claim

I have been without my kitchen refrigerator (Kenmore Elite), which is covered by a Sears protection agreement, since about September 13. Sears service has been in my home September 22 &29 and October 13, 25, & 31. They were scheduled to return on November 21 but the parts have not arrived. I was advised on one of the last visits that I could file a claim...

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2:40 pm EST
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Sears Sears protection agreement

I have been associated with Sears for over forty years due to my mother who always had Sears Protection Maintenance Agreement Plan. Always had good service. Last year problems with the Freezer - it took over four service calls, varies parts and the right service technician who knew what he was during to get the freezer working. In the meantime, we completed the replacement forms for food loss, downloaded and received a confirmation number. No response. I called a month later, was informed the confirmation number was in invalid and the number they had was rejected by supervisor.

This year the Side by Side had to be repaired. First the refrigerator, it took over three service appointments to acquire a technician who was knowledgeable. = we loss over 100 to 200 dollars' worth of food. Had to go out for fourth of July, because we have nowhere to keep the food., it had to be something for just that day evening. Spoke with someone in Agreement Benefits, stated we will send you a check for 115.00 for a cooler or something to keep perishable items. I then explained what we were going through with being rejected from the previous case and now we are back again. She stated that a $300 would be mailed out as soon as possible. Meanwhile, a new ice maker was delivered after calling two months ago and finding out that was the problem. A tech came October 19 after waiting another two weeks. The following Monday the new ice maker stops working. I call service repair again and explained what has happened, I was informed that he was unable to send another tech out because the Protection Agreement for the year had expired however I was in the ninety day repairment time. Still waiting for checks, and call from Agreement Benefits for replacement. However, I got call from renewal of protection plan? Also been on hold for over an hour waiting on

Lydia in Benefits to return my call. Will try again myself, and keep trying.

Claimed loss: FoodUnable to use ice maker

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5:26 pm EST
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Sears - Master protection asgreement on refrigerator

Complaint on delayed repair service I have a sears master protection plan on my refrigerator contract number [protected]. I am completely frustrated and upset with the service under this contract, I reported my refrigerator problems of causing circuit breakers to trip on 20 October 2023, The next day I reported the unit completely quit freezing and...

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10:35 pm EST
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Sears - Failure to honor protection agreement /tech dangerous to family

My refrigerator stopped working late October 14/early October 15, 2023. Sears approved $500 for an Alternate Service Provider late October 15 as agent stated they had no repair person in our area. I had a local repair company come out Monday, October 16th. They charged $100 to inspect refrigerator and found compressor bad. They provided written estimate to...

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10:03 am EST
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Sears - Repair

I received service on 10/8/2023 for my GE Cafe series oven. The technician did not have the part (Igniter) available for repair. The part was ordered and received by me shortly thereafter. Technician returned to complete the repair and upon opening the parts package found the igniter broken. Technician reordered 2 igniters. Both received in a timely manner...

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2:24 pm EST
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Sears - Sears master protection agreement

DO NOT BUY the Sears Master protection Agreement it is NOT worth the paper it is written on! Our Freezer broke down so we called Sears (actually a company answering for them in INDIA) to report the issue. a week later a technician showed up to verify the freezer was broken so he ordered parts. a few weeks later the parts arrived so the technician installed...

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10:59 am EST
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Sears Kenmore Elite Refrigerator

My Kenmore Elite frig stopped working. Called Sears they told me ONLY the compressor was still on warranty and they had to send their own tech out to verify. And if it was the compressor, it would be mailed within 3-5 business days. That was the first lie. The tech that came did an invoice for $1,379.40 which included the cost for the compressor and he called his supervisor and after, I was asked for payment. I told him I was only paying him for the service call because he did not have the parts with him to fix the frig. Why the heck I'm paying you for a service upfront and you have not -did the work so his supervisor told him to decline the invoice. SICK OF GIVEN THE RUN AROUND

Desired outcome: I want my refrigerator fixed. They can mail me the compressor like they said initially to get my frig fixed that's been out over a month. RESQUESTING to speak with a rep that can help get this resolved!Cell #[protected] PLEASE HELP

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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Sears contacts

Phone numbers

+1 (847) 286-2500 +1 (800) 665-2127 More phone numbers

Website

www.sears.com

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