Complaint Rating:

I anticipated a pleasant day at Sears in Laguna Hills, but a rude employee threatened to call the "security" police because I had my sweet Golden Retriever with me. After walking past several registers and buying my $300 vacuum, a "Brand Central Lead" manager began yelling...

Complaint Rating:

I purchased my Sears Kenmore Elite Side by Side Refrigerator in 2002 model number 52609100. This side by side refrigerator has had continuous maintenance problems. Don't buy one even if it is a newer model. The elite side by side is should be considered a lemon.

Beginning...

Complaint Rating:

My husband and I had a truly miserable experience with Sears as well. Their prices for our new A/C system were steep compared to Lowe's and Home Depot out here in IL, but the Sears name and replacement plan prompted us to go with them. We were assured that we would be guaranteed 100% satisfaction.

Complaint Rating:

My Husband bought a CompuCarve system which is a wood carving system for $2, 000.00. We got it home, set it up and it didn't work. I bought the extra warranty coverage. Sears told me they could send someone to fix it, but the soonest they could do this was 4 weeks away, but if I wanted...

Complaint Rating:

I had a very bad experience with one of the seals rep at Sears store at Columbia Maryland. I was at their watch/jewellery section. The person who supposes to help me was nasty, rude with a horrible attitude. She asked me to take my business somewhere else! This surprised me and shows how unprofessional...

Complaint Rating:

I found the Gas Grill I wanted to surprise my husband with for our 36th wedding anniversary on sale at Sears. Total purchase price with extended warranty and tax was $353.23. I purchased it on Saturday May 10th. The cashier tried to sell me the floor display, I asked if they had it in stock...

Complaint Rating:

My new fridge, cost of $900.00 broke within 2 weeks, sears wanted to fix it in 4 days. I have 2 small children, and all my food went off. After speaking to the manager, they came and fixed it the next day. When I asked him about my food cost, he said he would get into trouble if they gave me...

Complaint Rating:

We purchased all our appliances from Sears. It seems the customer service these days is terrible. The service technicians just don't show up for appointments. You spend all day waiting at home for a no show. When we called to complain, nothing gets done. We waited home for a service call...

Complaint Rating:

Bought a Sears Kenmore gas range and did not take delivery till about 6 months later as we were remodeling a house. A few months later we installed it and I slowly discovered that the oven temperature varied widely by 30 to 60 degrees. I thought is was the digital display problem, and bought...

Complaint Rating:

Purchased two appliances on 1/1/2008 from Sears. Ad for Sears claims rebate to include both 15% discount and free delivery and haul away. Sears rebate on line did not provide rebate as per ad. Through a phone call to the Sears rebate center I learned that Sears will not provide a rabte as per...