Complaint Rating:

After a lifetime of being a devoted Sears customer, I will never do business with Sears again. Bought a $2000 GE refrigerator w/ 5 yr warranty. Had a problem, called Service. My mistake.

2/5/08
Scheduled svc for 2/6 8:00-12:00. Was told that I would get a call after 8:00...

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I wish I could have actually talked to someone in Customer Service with Sears about the experience that I've just had, but anytime I asked to talk to a supervisor or customer service, they would not transfer my call. So, I can't even complain to Sears since I can't even get through...

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My husband and I were engaged to be married so we decided to renovate our home. Upon completing of construction, our final touch was to add a new dishwasher. We went to the Sears Outlet store in Santa Ana, California. Once there at the outlet store, we asked the associate for help in finding...

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Once again Sears does it. 5 months ago they tried to void a 5 year warranty on a washer that was 6 months old. The repairman ordered $1500 worth of parts turned out to be a belt! This time its a dryer same repairman called to tell me he was on his way to the repair then he informed me that he...

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Citicorp calls uo to 5 times a day or at least 20 + times a week. They handle the Sears accounts. When I don't answer, my voice mail picks up noise in the background and they never leave any messages. The one time that I did talk with them regarding late payments and had explained to them...

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My children do not ask for much during the holidays, The one and only gift my three children asked for was a pool table, "Something that we could use as a family". I found the best deal at sears and ordered a month before Christmas. When the merchandise arrived I received a call...

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On 12/29/07 – my husband and I were in Sears in Boise, Idaho. A nice sales associate named Seth helped us out. Seth mentioned to my husband that there was this great tool combo on sale that weekend only. I gave Seth gift cards to purchase this Craftsman 673 pc tool set and tool storage...

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My husband called me from Sears Dept store to tell me about the dishwashers they had on sale and while he was giving me the makes and models over the phone I was online checking consumer reviews of each dishwasher. I found a better price for a Bosch Dishwasher that beat Sears’s price for...

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When are you people complaining going to learn to stop shopping at Sears? I found it quite amusing to walk through Sears stores to see how full their racks and shelfs were during the Xmas holiday. This is how you can show them that you don't appreciate them taking customers for granted....

Complaint Rating:

This is most of a letter than I wrote to Sears Consumer Relations (Ha!). I have a serious complaint. I am absolutely livid, and hurt beyond description. This particular incident has happened before with Sears and I swore that I would never shop there again. Unfortunately for me, I made the mistake...