Complaint Rating:

I was totally embarrassed and humiliated when my check was not approved at SEARS! I knew I had money in my checking account and I had excellent credit. The clerk was not very helpful in explaining to me why my check was
not approved. I asked to speak to her supervisor, who promptly arrived....

Complaint Rating:

Sears Master Protection Agreement has become a very bad joke. I have been a loyal customer since 2003, covering multiple appliances all purchased from Sears. Since 2006 the "service" has become progressively worse, and the courtesy of the "service representatives" no longer...

Complaint Rating:

01/01/05 - Original refrigerator purchase date. Cost: $449 + tax/fees = $535.29

06/24/05 - 1st service call to repair. Appears not to cool properly and moisture on floor. Technician instructed me on usage and was unable to detect location of leak. Stated high usage and humidity...

Complaint Rating:

Repair man came out to repair a 6 1/2 year old electric dryer. When I scheduled the repair on the internet, the email verification stated that the repair man would go over the charges with me. I had my husbands caretaker at home with my husband when he arrived. The repairman came in, went...

Complaint Rating:

On December 29, 2007, we spent $1,417 at Sears (Sherway Gardens, Toronto) for a new front loading washing machine ($1099), pedestal ($199), installation ($85) delivery and old machine removal ($50). We were happy with the purchase and looked forward to our new machine that was to arrive on January...

Complaint Rating:

What happened to "SEARS"?

I have an elderly friend who has a service contract with SEARS for her refrigerator. Last month it stopped working. She lost all her perishables, then it took them 5 days to come and fix it. Less than a month later it broke again, this was last...

Complaint Rating:

Dear Mr. Aylwin Lewis,

I would like to share my recent experience with your once reputable company. None of it good. It regards not just product quality, but customer service and repair problems (mostly customer service). Also, it isn't necessarily geared towards one particular...

Complaint Rating:

Sometime in 2004, I went to the local Sears store, in my city, and bought new tires. I have reason to believe there were items stolen out of my trunk while they were putting the tires on. They went into my trunk(noone else that I don't know has)to put one of the best of the tires I had,...

Complaint Rating:

I purchased a Sears refrigerator as a wedding present for my son 4 years ago. Now at the end of the warranty period (compressor has a 5 yr warranty on this model), it went out. Called and was given a repair date 2-1/2 weeks out but was left with no choice since it was a warranty item. They...

Complaint Rating:

I purchased a Kenmore refridgerator from the bottom listed store, in Feb of 2006. I have only had the appliance for less than 6 months. I went out of town for two days, and arrived back home on 7-6-06, to find that my refridgerator had caught on fire!

I called the store where...