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We ordered a washer dryer and dishwasher. Keep in mind we have to work to be here for delivery. First delivery show up 2 hours late and dryer is vented incorrectly so they have to send it back for correction. Called center to arrange redelivery of correct unit and he tells me they will have...

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Attached below is my complaint to Sears regarding their failure to provide a reasonable means to register for their rebates on home appliances. Their employees were rude, and/or simply could not help because of a lack of corporate procedure or because the employee could not adequately understand...

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SEARS refused to give me an adjustment for a Craftsman cordless polesaw less than two years old that no longer works. I ordered from Sears a new battery and a new charger totaling $86.00, but it still doesn't work. Sears refused to:

1)make some kind of adjustment for the...

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Our Kenmore front load washer stopped washing and spinning. It works great as long as there are no clothes in it. The repairman came yesterday as scheduled and changed the speed control board. I asked him how he came up with his diagnosis, (like what meter or other testing tool did he use?)...

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I absolutly denied haveing any insurrance put on my card and i got the bill and surprise they charged my card a monthly acountcare charge. Watch all bills carfully they all do this as a scam because people dont read their bills....

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When the merchandise I ordered didn't arrive, I went to the store to investigate. The store manager wasn't in, so I spoke to the assistant manager instead, a woman - no lady she - named Margie Martinez. Customers are supposed to come first at Sears, but not when said customer has to...

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I am writing on behalf of myself and my family who purchased a Kenmore refrigerator from Sears, along with other appliances, in April 2006. Five months after the purchase, the refrigerator stopped working. The technician who came to fix it said the fan had broken. This first visit by the technician...

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I bought a lot of hand tools from Sears based on their lifetime warranty just in case something breaks and needs replacement. Well my Craftman rachet wrench (the one with a round knob used to drive small sockets) broke the other day and I took it to the Eastland Mall in Charlotte to get a replacement....

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Sears is a horrible company. I worked there for a year and there is so much drama and unfairness. First they make almost everyone in the store get credit apps and warranties etc. If you don't meet their unrealistic goals of one credit app per hour, you get written up and eventually fired....

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I went to the Sears Appliance and Hardware Store in Shelton, Connecticut to buy a gas dryer. It was on sale and I had been quoted $399 plus $60 more for the gas model the day before when I was looking at them. When I told the manager, Vincent, that I had been in the day before and the manager...