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I was online searching for Parts for my Craftsman Lawn Mower that I purchased from Sears. After a lengthy search I finally found a parts direct website. I inputted my parts numbers and was told that I had to phone a customer service person in order to obtain these parts. So I did! This is the...

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Attention: Dene Rogers-4169412501





Hello Mr. Rogers;



I am not sure why I am sending you a letter; I guess I am hoping to find someone in this company that actually cares about their customer. My husband and I bought...

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November 1, 2008

To: Sears Canada Ltd.


SUBJECT: Your sale September 13, 2008
And Subsequent Purchase of
32” LCD Daytek Television

We saw your advertisement in the Sears Flyer on September 12, 2008 and were excited...

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I bought a bedroom set for my mother in law who was very sad to move in a new senior home.

I wanted to have the bedroom organized before she could move in.

I told the salesperson that there would be nobody in the room and the delivery company had to ask the staff...

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Hi there, our fridge(an expensive model) purchased in '2000 on our Sears card account, broke just before this Easter 2008.

We called a technician from Sears, and he came out and told us that the freon(which keeps the heat out) had evaporated through a small hole somewhere,...

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Yesterday I bought a 1000 watt surround sound system.

I pluged it in to my computer, turned it up and it was far from 1000 watts. My 10 year old 175 watt stereo was way louder. Today I tried to return it and was told that there was a 20% restocking fee. I was not told that there...

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I bought a new fridge from Sears that had an immediate problem and called it in, i was told i would have to wait three weeks as there was a labor problem. The serviceman came in may and could do nothing to repair the loud knocking noise so i called back to service and asked to have it exchanged...

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Dont waste your time calling Sears customer service- I wasted hours calling customer service with no results- I only
spent $5000.00 a yaer at sears - not enough for them to care.
but in TEN years that is 50, 000.
I hope that would join me in boy-cotting sear untill they...

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Bought a Sears Kenmore gas range and did not take delivery till about 6 months later as we were remodeling a house. A few months later we installed it and I slowly discovered that the oven temperature varied widely by 30 to 60 degrees. I thought is was the digital display problem, and bought...

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When you call their customer service dept. to schedule service, you are thrown into their national phone pool where the reps cannot help you because they do not know and cannot understand the english language....