Complaint Rating:

My husband and I bought a new dishwasher and washer/ dryer combo from sears- both products have been in the house less than two months we had to have the dishwasher door repaired (spring broke off) and now the washing machine is not working- both times I booked an 8am to 12pm window in order...

Complaint Rating:

I purchased a plasma tv from Sears in Januray of 07. This was a floor model and the salesperson told me that I should buy the extended warranty since the bulb life had been shortened because it was on everyday for God knows how long. I did purchase the warranty and wouldn't you know it...

Complaint Rating:

For the 2nd time in 2 years, my dishwasher has broken with the same issue. The clean light flashes but I can't cancel it, or start a load. Last year when this happened the outsourced tech told me that it was a relay or some other electronic component that could be quite expensive to fix....

Complaint Rating:

I purchased a HVAC unit from sears 4 years ago. I also purchase the "GOLD MASTER" warranty plan which we were told would cover parts & labor for 10 years.

Now that 4 years went by, the condenser unit failed (smack in the middle of the hottest part of the year) -...

Complaint Rating:

The only high definition TV I have burnt out June 30th. I figured I would take it to Sears granted the store was really close to my house (nearly within walking distance). I have always taken my equipment to Sears and never had a problem with the repair center until now. I put the TV in the...

Complaint Rating:

We called Sears on 11/25 at 6pm to let them know our water heater had burst and we needed a new one. They sent out a Technician at 8:30 am the next day who looked at the water heater and said, yeah, you need a new one. Someone will call you in an hour to schedule the appointment. No one called....

Complaint Rating:

Do Not let your kids work at Sears. They take advantage of paying them minimum wage and are not a positive model of a child's first work experience. My child was accused of under ringing an item(a very minimal amount), pulled into a room, drilled and made to fill out a form of what they...

Complaint Rating:

After finding a blu-ray disc player (model #DMP-BD35) online at Sears.com for $149.99, I took the internet printout to the store. The manager there, Claudia, refused to honor Sears' policy to match their online prices and expected me to pay the higher price of $249.99. I contacted the customer...

Complaint Rating:

After finding a blu-ray disc player (model #DMP-BD35) online at Sears.com for $149.99, I took the internet printout to the store. The manager there, Claudia, refused to honor Sears' policy to match their online prices and expected me to pay the higher price of $249.99. I contacted the customer...

Complaint Rating:

I got a pair of boots for my dad. and they were a little big so we went to exchange. i got the boot on special so we got to sears and they said i had to pay a $20.00 fee to exchange because the boot were back to regular price. i had my receipt on hand and they said no. how bad sears got. to...