Complaint Rating:

Sears’s horrible customer service personnel

I purchased an LT clothes dryer and washer from Sears. Both have broken down on several occasions within a year. I have had many and lengthy dealings with the awful people who man the phones and are supposed to provide the services...

Complaint Rating:

Purchased Craftsman 4-Gallon Twin Stack Compressor With 3 Pc. Nailer Kit Item #16638 from Sears located at 9 E. Valley Mall Blvd. Union Gap, WA 98903-1612 on Saturday 11/07/2009. Item rang up for $149.99 but advertised for $299.98 which caught the cashier (Tanna) attention, who then contacted...

Complaint Rating:

I purchased two dryers and received a $75 rebate. My sales check was smudged, so the sales clerk wrote in the number (correctly) by hand. When I went to submit the rebate request online, I got an error message from their website. Customer Service at the Rebate Center told me that the website...

Complaint Rating:

SEARS REBATE ORGANIZATION WILL NOT HONOR REBATE PROMISE EVEN AFTER TWO RESUBMISSIONS OF ALL DETAILS AND A LETTER FROM SALESMAN. ONLY $60 REBATE BUT NOT WORTH AGGRAVATION. DON'T EXPECT SEARS TO FOLLOW THROUGH ON THEIR PROMISES. BETTER TO DEAL WITH ANYONE ELSE!...

Complaint Rating:

On Saturday November 14th my wife and I visited the store to purchase a new stove. After nearly an hour of waiting for a sales associate to even show up in the department we opted to leave the store. They adverise being the lowest price so we walked in planning to purchase a stove and leave....

Complaint Rating:

I WILL NEVER BUY ANYTHING FROM SEARS AGAIN...SERVICE IS HORRIBLE. I WILL PAY MORE ELSEWHERE IT IS SO NOT WORTH IT TO DEAL WITH SEARS!!! I HOPE THEY CRUMBLE AND GO BANKRUPT, IT WILL SERVE THEM RIGHT! We renovated our kitchen 6 years ago and in the process purchased all new appliances from Sears....

Complaint Rating:

In the past, we were good loyal Sears customers but that is over forever. We will never again shop at Sears for anything after this episode. When we moved into our new house, we purchaased a top of the line Kenmore elite refrigerator. After 5 years (beyond all warantees of course), a small plastic...

Complaint Rating:

Oasis washer purchased 3/25/2007, model #110.27086604, serial # CU0271228 is a LEMON. The washer spin cycle sounds like it is an airplane on takeoff and continues throughout the spin. We have tried to set it on low spin and medium spin, but it still roars through the cycle. We cannot even hear...

Complaint Rating:

My four month old front load washer started filling with water on its own. Repair said they would be out between 8am and 6m. Someone was home all day waiting. They called at 3 to say we were the next stop. By 8pm they still had not shown up. Customer service could not reach the driver. No one...

Complaint Rating:

When my refrigerator quit working, I was scared. I had, of course, just gone to the grocery and I wasn’t sure I could afford another in time to save my food. I work a minimum wage job and two part-time minimum wage jobs in order to make ends meet. I am divorced with two small children...