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The good, the bad, and the ugly - discover what customers are saying about Screenaid.com

Welcome to our customer reviews and complaints page for Screenaid.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Screenaid.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Screenaid.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Screenaid.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Screenaid.com. Your feedback is an important part of our community and will help others make informed decisions.

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K
2:16 am EDT
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Screenaid.com horrible service and a ripoff

I'll try to be transparent and true in my story.

I bought the WRONG replacement screen for my laptop. I realized I ordered the wrong one and asked for an exchange. They offered to exchange.

I noticed the part I needed was worth less than the one I bought, but since they didn't charge me for shipping the replacement to me, I considered it a wash. I paid the shipping to send them the part.

We then spent the next two months with me having a technician take pictures of my original screen so they can make sure they sent me the proper replacement. They sent it and it was still wrong! They offered a refund but I was still subject to the cost of shipping it the screen they sent me.

Still, I would never complain. They did wrong, I did wrong, we all lost on this one. I told the tech to package it up as it came and send it back. I later found out the tech sent it out later than I thought (about 1.5 months) but it did go back as it came.

Screenaid then chose to refund me only 80% of the cost because of the "time" I took to send it. Still, again, I wouldn't be complaining on this board if they emailed me, explained why they felt it was fair and we AGREED to this. However, they just did it and basically told me I should be happy with what they did. Mind you, there was never a timeline given to me as to when I should send them the WRONG PART THEY SENT ME. Their email response, "It was the right part number but sometimes it doesn't physically fit. It happens sometimes". Really? Tell me how a round peg is the right one to fit in a square hole, but it doesn't physically fit sometimes? They had multiple pictures of part #'s and the actual screen.

At the end of the day, I was HAPPY to accept the fact that I paid full price for a more expensive part than I needed, had it refunded after paying 3 shipping costs and go on my way. The fact they felt they could take me for 20% less than what I paid without asking is what really sets me off. After they screwed up, they felt 20% less was fair? They say it's because time, but the time it takes me to send them the wrong part they sent me that I had to pay to send to them should be washed by the fact they had already wasted my time with the wrong part #.

They not only don't know what they're doing, but they will rip you off. Don't ever buy anything from them.

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4:03 pm EDT
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Screenaid.com Defective Products

I have an old Compaq in my basement with a bad inverter and recently decided that it would be useful to bring it back to use as a backup computer. I searched around for the part until I came across screenaid on eBay. They were supposedly a top rated seller and the part was only $9 so I decided to give it a try, the inverter showed within a few days but when I plugged it in the screen remained dark. I thought it may have been a bad bulb, but after plugging the old inverter back in I immediately got a brief light. I emailed screenaid about the defective product...

I recently purchased an inverter for a Compaq v2000. When I put the new inverter into the computer, the small blue bulb on the inverter lit up but the screen did not. I tried pushing the lid close button to flash the screen but it would not come on. I put the old inverter back in and was able to flash the screen. I believe that I may have received a defective inverter. Please respond with any information on a possible replacement.

Dear ------------,
Thanks for your timely attention.
It is my plesure to serve you.
Sorry for the troubles we caused to you.
Would you please tell us the model of your laptop and the part# of the inverter such as 00K3234 to us which are very
important for us to confirm the problem.
Would you please tell us the customlabel of the inverter such as N7810 to us.
Would you please send us the pictures to show us thatthe small blue bulb on the inverter lit up but the screen did not by
installing the inverter? Would you send the pictures to show us that when you put tthe old inverter back in and was able to
flash the screen? We need the pictures to confirm the problem so that our technicians can solve the problem sooner. Yon
can send the pictures to the following email.
Please do not hesitate to contact us if you have any problem.
Have a nice day.
Serena
Screenaid ebay service
Email:[protected]@screenaid.com

Admittedly I was impressed with the speed in which I had received a reply, but was worried by the broken English. I sent the requested pictures and information.

Thank you for your prompt reply. The laptop in question is a roughly 5 year old Compaq Presario v2000.
The part number on the old inverter was AS0231720B6.
The new inverter has part number 4D:[protected] and label HQ137.
Attached are pictures with descriptions of the problem.

Soon after I received another email.

Dear --------------,
Thanks for your timely attention.
It is my plesure to serve you.
Sorry for the troubles we caused to you.
And we have confirm that the one you ordered is compatible to yours.So would you mind if you ask you to pay us $2 and we
resend a new one to you? And you do not have to return the item to us.
Please do not hesitate to contact us if you have any problem.
Have a nice day.
Serena
Screenaid ebay service
Email:[protected]@screenaid.com

Confused I sent another email...

You didn't provide me any details on how I'm supposed to pay.

And got another reply...

Dear ------------,
Thanks for your timely attention.
It is my plesure to serve you.
I am so sorry for my carelessness.Would you please be kind to pay the $2 to the email account: [protected]@screenaid.com
And would you please tell us the transaction ID after the payment. We will resend you a new once we receive the money.
Sorry again.
Please do not hesitate to contact us if you have any problem.
Have a nice day.
Serena
Screenaid ebay service
Email:[protected]@screenaid.com

After spending some time wondering how I was supposed to email them money, I decided to do a little research on this "Top Rated Seller." I Googled them and came up with many negative reviews and horror stories about the company. I was pissed that I'd become another victim of a sham company and decided that they weren't getting another cent from me. I read that threatening to report them would get me somewhere.

I still do not understand what you're saying and don't see why I should have to send you more money for something that
should have been done right the first. If you're not going to give me a straight answer I will have to take this up with eBay.

That did it.

Dear -----------,
Thanks for your email!
And i have informed my copmpany ship a new one item for you soon, then u needn't pay any returnm postage, thanks.
Have a nice day!
Fancy
Screenaid eBay Service
EMAIL:[protected]@ScreenAid.com

Thank you. Do you have any USPS tracking information for me?

Dear friend,
I am the customer service from ebay screenaid.
We have reshipped you another one for trying today.
The tracking# is----------------------------------------.
Pls have a check on usps.com.
Any other problem, pls let us know at the first time.
I hope you can satisfied with our customer service, we will always be there for you!
Have a good day!
venus
ebay screenaid service
email:[protected]@screenaid.com

I waited for a few days until the new inverter showed up. It arrived poorly wrapped and covered in some gluey substance. I plugged this one in expecting another failure. The screen did come on after a few seconds, except this inverter made a horrible high pitched screeching noise. I went back to email them again.

You sent me another defective inverter. This one makes a high pitched screeching noise when plugged in and arrived
poorly wrapped and covered in a gluey substance. I can understand one bad inverter but now two?

I got this as a response.

Dear ---------------,
Really sorry for that.
We are also very frustrated about the item.
So to make you good, how about issuing you full refund so that you can buy a new correct one from your local place.IS it
ok?Because we don't know what to do to help you solve it!Hope you can understand.
Looking forward to your reply.
Have a nice day.
Venus
Screenaid Ebay Service
[protected]@screenaid.com

A refund seems to be in order. Do you want your broken stuff back?

Dear ------------,
Thank you for your letter.
Hi, I have asked my colleague to issue you refund.
They will tell you the transaction number soon!
Pls check your email later.
Have a nice day.
Venus
Screenaid Ebay Service
[protected]@screenaid.com

Dear friend,
I am the customer service from eBay seller screenaid.
I am so glad to tell you we have issue you refund to your paypal account today.
Transaction ID:-------------------------------------.
Thanks a lot for your purchase, you are a nice buyer for your kindness and cooperation, we feel pretty sorry for
all the trouble to you.
Our manager let me tell you, we have put your name to our VIP customer list already, you can enjoy much discount and
VIP customer service next time, we promise we could do better next time.beg your pardon!
In order to improve our work, we are gonna make a statistic regarding buyers who purchased item from us but not
satisfied with it. we hope you can do us a favor. Our purpose is to perfect everything meeting buyers request.
Thank you very much!
1.Could you pls tell us which part you are not satisfied with our company during this deal? Such as the product or
customer service or others?
2.Could you pls give us your kindly advice about my company?
Many thanks for your noble words and comments, that is much crucial for us. we will appreciate it!
Pls feel free to contact us for any question on the refund, we will always be there for you!
I wish you have a good day!
Evelny
Screenaid eBay Service
email:[protected]@ScreenAid.com
Your eBay ID:linkdude80

In the end I got my refund, but I had still wasted a week over this. I sent one last email.

I did not have a pleasurable experience dealing with your company. My first product showed up on time but it was defective
on arrival. You then asked me for more money to ship a replacement for something that should have come through right
the first time, and you gave me some unintelligible runaround on how I was supposed to email you the money. Luckily as
soon as I threatened to report you to eBay you backed down and offered to send one for free. This one too was defective!
My advice to you? SHIP WORKING PRODUCTS. On top of that, based on what I've read about your company online I am not
the only person that this has happened to. Almost every review said how you never gave straight answers always shipped
defective or incorrect products and that the broken english of your emails is very difficult to read. How you managed to
become a top rated seller is beyond me. Thank you for your refund, (at least your customer service gets it right) and for the
VIP whatever. (although I don't think I'll be returning as a customer)
Regards, ---------------
ps Do you want me to return the defective products or not?

I got no response. Naturally I left negative feedback on their eBay page. While I was there I noticed that much of their positive feedback consisted of generic messages from the same people written in the same broken English as their emails, and every negative bit of feedback is contested by screenaid replying that it is the customers fault. I thought that was the end of it, until a week later when I received an email with the subject line "Would you please tell us how to satisfy you?" after some much needed loling about the innuendo I read the email.

Hi ----------------,
Dear -------------------,
Thanks for your timely attention.
It is my plesure to serve you.
Sorry for the troubles we caused to you.
And we are so sorry that you have gave us a negative feedback.
And thank you for your suggestion and we have contact the suppliers to improve
such situation now.
You know we do purchase the item from the supplier in a large number, so
sometimes we may ignore to check the quanlity of one or two items. And we
are so sorry such essue occurs on you.
And we do apologize for the troubles
You know that our members do hope to solve the problem for you once we receive
the your suggestion and problem. And we did not know it goes like this.
And now we hope we can do something to satisfy you. Would you please be kind
to give us another chance to improve our service? And tell us how to do to
satisfy you.
Thank you for your understanding.
Please do not hesitate to contact us if you have any problem.
Have a nice day.
Serena
Screenaid ebay service
Email:[protected]@screenaid.com

" You know we do purchase the item from the supplier in a large number, so sometimes we may ignore to check the quanlity of one or two items." That was their excuse. They do too much business to worry about quality control or "quanlity control."

Although I did get my refund I never got a working part. I wasted a week of my time on this crap to no avail. So even though screenaid may carry a "Top Rated Seller" marking, AVOID AT ALL COSTS.

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maxene
Randolph, US
Sep 04, 2012 1:02 pm EDT

I
recently purchase a laptop screen they the same side, but a my old one have two wires and the one a just purchase has only one wire.
The other thing the place where to connect the screen my is bigger than the your send me, how i send back to right one?, or send me a phone number i can call to explain thanks.

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alaric2k
Norwalk, US
Nov 08, 2010 9:05 pm EST

I recently purchase a laptop screen hinge and It was delivered with the hinges unmoveable because it must have been glued shut, basically I believe they send you a product that defective and they request for more money, but who knows if will send you a correct and working part, The products are coming from some unknown company from who knows where in, possibly China so quality assurance is not a high priority.

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11:17 am EDT
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Screenaid.com Bad Product, DON'T BUY

I didn't get 1 or 2, but 3! bad screens from them. The second screen actually came broken and the lady, Celery was her name, started getting mad because I wanted a new one. I thought surely they didn't give me 3 bad screens so I bought an inverter thinking that had to be the problem. Well I bought a screen from screencountry.com and it worked perfectly. I ended up paying $4o dollars more than I should have because I had to pay return shipping for the second screen AND bought a $25 inverter I didn't even need. That place is worthless, terrible website.

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5:05 pm EDT
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Screenaid.com SreenAid.com, LaptopZ.com ARE CROOKS, AVOID BUYING FROM THIS COMAPNY, SHIPS OUT FAULTY ITEMS AND DOES NOT OFFER REFUNDS

NEVER EVER BUY FROM THIS COMPANY, first - item did not work. Contacted them and they said, and I quote: "Please send the item back by regular usps . We will issue your refund after get the return." Sent item back. After a week contacted them about my refund and they simply replied, "I am so sorry that I can't help you to work out the matter." Now I am out a Screen and a refund. Worst customer service ever. When you call them they just say "Hello?" WTF? and then when I give them my order number they just hang up on me. Do yourself a favor and don't buy from them or LAPTOPZ.com as they are the same company. Very cheap, poor quality stuff from China. NOT even close to 100 % OEM compatible, it doesn't even work.

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Seawee
Silver City, US
Sep 05, 2011 6:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same problems as others. Defective cheap merchandise, runaround when trying to return. Lost $25 with these guys. AVOID

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Seawee
Silver City, US
Sep 05, 2011 6:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same. Useless product, runaround on return. AVOID. Cost me $25

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WmEdwardDoyle
, US
Jun 12, 2010 7:49 am EDT

I am running into the exact same problem - they are now operating under the website address - Info LaptopsHome [Info@LaptopsHome.com]. I have not sent back the incompatable power cord adapter, but they keep sending me requests for the same information, i.e. what are the specs, send picture of packaging, etc.

Does anyone reading this have any ideas how to extend this alert to how bad this company is? I get similar broken English emails as described in the other complaint. I was able to get through to only once via phone and the language barrier was insurmountable.

Any thoughts on how to blackball this outfit via blogging and postings is appreciated.

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7:51 am EDT
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Screenaid.com Disaster

I ordered an lcd screen from them on the weekend. On Monday I tried calling to make sure it was in stock since I can't live without my laptop. No one ever answered the phone so I used the live chat on the website. I was informed they were lost in shipping and wouldn't be in for at least 6 days. They had 4 different screens for my laptop showing online, so I inquired about the others to see if they were in stock. They told me they only had one kind. That was nice since I paid for the high res and higher priced screen. So they canceled my order and said I would have a refund in 24-48 hours. I ordered one from another site (bliss computers), but called them before placing my order to confirm it was in stock. The next day I got the one from Bliss Computers (I paid for overnight shipping). Well I got an email from screenaid on Monday (the same day they said it was lost in shipping) that my order was shipped. I tried calling and emailing several times and never a reply. Well on Friday that ?!?! screen showed up. I had to pay for return shipping and then I had to contact them to tell them I know they receieved it back and to credit my card. After another 5 days I finally get an email approving the credit. I used google checkout, so at least they didn't have my card number. Online it showed my order was canceled, but magically it shipped. So as a summary I canceled my order since I was told it wasn't in stock. I received the screen 5 days later, had to pay for return shipping and two weeks later I have not seen the credit on my card. By Wednesday if it hasn't posted a chargeback will be filed. SO STAY AWAY FROM SCREENAID!

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Steve Slif
Ogdensburg, US
Feb 10, 2010 7:21 am EST

Rec'd non-functioning replacement laptop screen...after many attempts, I finally received a Return Authorization...sent the item back at my expense, only for ScreenAid to sent the same FedEx back to my address billing the recipient [me]. They never opened it up...have heard from others they will wear you down until you finally give up! DON NOT PURCHASE FROM THIS SITE!

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RachidM
Boston, US
Jan 26, 2010 7:56 am EST

I ordered a screen prior to christmas and based on the recommendation of one of the tech support. The screen arrived in an oversize box with no padding. I plugged the screen and what you know wrong screen. I tried getting in touch but no one ever answers the phone. They want me to pay for shipping the product back to them eventhough they made the mistake of shipping the wrong product. It took almost 4 weeks to finally get refunded. The service is very lousy and I would never use the company ever gain.

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Techforce
Miami, US
Apr 06, 2010 4:03 pm EDT

Puchaced a laptop screen from eBay seller SCREENAID. The listing stated item is NEW. the shipped out in a large box the LCD w/o any type of padding/bubble wrap, and the screen was in used condition. they offerd to refund me $5.00 for my trouble. ... what a scam. file complaint with ebay.. BEWARE OF THIEVES. GAINGAME INC is a register corporation in the state of NY, address of 7614 16th ave, Brookly, NY 11214, google map street view is a house.

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freethebikes
avaliable upon request, US
Sep 27, 2009 10:05 pm EDT

sent me a screen that's the correct size, but is from a different laptop than advertised. They have an online chat help desk where they just pass you around from person to person, every time asking the same set of questions without helping at all. I thought this only happened in movies...

DO NOT buy from these people. I should have searched the internet before I made the purchase.

They are asking me to send them pictures of my screen not fitting! This is the most rediculous thing I've ever seen!
DO NOT buy from them. The price may seem cheap, but you're throwing that money away.

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mvsummit
Deer Park, US
Aug 13, 2009 9:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered replacment screen for my laptop. When screen arrived it was broken. The LCD screen was cracked in the upper corner. Tried to call the service line, after 11 phone calls they finally picked up the phone. Lady was asian couldnt understand her. Wanted me to keep the broken screen and was gonna compensate me with $5 . Now still fighting with them to get me a refund.

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johnsonktty
Columbia, US
Dec 06, 2010 7:45 am EST

Really?I am sorry to hear that,i have bought two laptop screen on the web screenaid. com, screen quality is not bad, i contact them by the letter, they usually give me a timely response

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maneck34
Blair, US
May 11, 2010 10:01 am EDT

I agree with the "Worst company ever" comment! I could go on forever about this, but I have no time as I'm working on my NY Better Business Bureau Report...they are crooks>>>>>>!

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FPB
Denver, US
Jan 27, 2010 2:56 pm EST

WE HAVE ALL BEEN SCAMMED. NOW HOW DO WE GET OUR MONEY BACK?

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neelix
Bringhurst, US
Jan 01, 2010 8:45 pm EST

i should have researched by complaints before buying, i placed my order for a replacement screen for my laptop. i recieved it within a week but is was defective. i send an email and recieved a timely reply asking me to double check my part number to make sure i ordered the correct item, i did and replied again and then they wanted pictures of both screens front and back i did what they asked and again they wanted me to provide pictures of the old screen working and the new screen not working. it took an additional 3 weeks back and forth with customer service just to get them to approve sending me a new screen, i was instructed to ship the old screen back via USPS, i did and the cost was 7.80. i emaild them the tracking number and the reciept for sending the screen back, they replied and said they would only pay 5 dollars of my shiping (company policy) that's bullsh_ _

the second screen works, my biggest complaint was they slow customer service and making me pay for the shipping back to them.

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latvia-imports
, LV
Dec 28, 2009 4:42 am EST

received lower resolution screen as requested. they blame their supplier as package markings were correct. we sent it back . result was frozen money for approx 3 months and losses of transport costs to+from Europe and a bit of stress dealing with chineese supplier dealing from US. There are more than these screenaid, laptopz e-names and they send products under different business name. Yes, I will ever avoid these companies and will look at complaints. Thanks for posting such info. Andris in Latvia

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2:25 pm EDT
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Screenaid.com Charged my credit card and did not ship the LCD I ordered

This bunch of scammers simply collected my credit card info and charged the card for the amount of $869.97 for no reason. I ordered laptop LCD from them and my order was for $99.99. Two weeks later I tried to contact them wondering where my LCD but they did not reply emails and they had answering machine on the phone posted on-line and there is no any other way to contact them. That is so frustrating, I lost two weeks and ended up calling to my bank to cancel the transaction and replace my card.

Avoid this crooks!

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johnqsmith
Chicago, US
Mar 14, 2012 8:36 pm EDT

-they take 2-4 days to respond to emails. And then they didn't reply to my specific questions in email. NO WAY TO PHONE THEM. I'm pretty sure they are overseas and just us a US shipper out of NY.
-they shipped me wrong screen. It was their fault, as I was meticulous about ordering the proper screen according to their info.
-they refused to refund my orignial shipped despite acknowledgin thier mistake. I also had to pay return shipping!

Now I'm out $20 and no screen. STAY AWAY FROM THIS COMPANY. goole this company and you will see other terrible reviews. I ignored them before I ordered because of their seemingly cheap prices, but I regret that now!

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Bimiane
, US
Jan 30, 2012 6:11 pm EST

I ordered a screen for my Acer, got the runaround, they sent me a (not needed) extension cable, Had to send pictures to prove the unit wouldn’t fit, finally got a refund, they didn’t make good on any shipping charges, $ 20 dollars for the lesson.

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Hernandel
Miami, US
Aug 30, 2010 11:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

In short like very one else i have placed an order on ebay with screenaid and they have not sent my order i have opend a dispute with ebay and paypal. PLEASE DO NOT BUY! AND EBAY PLEASE BANN THEM FROM YOUR SITE!

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1254545
, BY
Dec 21, 2012 11:50 pm EST
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I ordered from this seller because they were supposedly located in USA.

Item arrived after 5 weeks to Canada with Belgium postmark and return address. Unacceptable.

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iSOLEETED
Bexhill-on-Sea, GB
Apr 24, 2011 11:35 am EDT

I used screenaid to order a new screen for my laptop. The price seemed incredibly low so I thought hey why not. After 2 days I got a single envelope through the mail, on the back of it was some text saying "Screenaid, please open now!". After opening it I found there was a white powdery substance inside, I thought it must be sugar or flour or something so I tasted it, was very bitter. I decided to try hooking it up as a new monitor in case this was some new technology I hadnt heard of. nothing would happen. After calling up some asian person on the phone who couldnt speak english very well, they told me "Me love you long time" and then put the phone down on me. Several hours later I was dead from Anthrax poisoning. DO NOT USE SCREENAID. They are a scam and will kill you.

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Frank925
Alpine, US
Feb 18, 2011 12:37 am EST

I ordered a laptop battery through Screenaid on ebay, it was DOA and would not charge. Returned item with RMA per their instructions to their atated address. UPS could not deliver x3 as "they have moved" and "no forwarding address". . I didn't ship the cheapest way and unfortunately I am out over $20 for the return postage but Paypal came to the rescue and did a chargeback after their investigation. DON'T order from them.

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fatcat1of1
, US
Feb 02, 2011 12:22 pm EST

Well I also bought an LCD from screenaid through ebay and they sent me the wrong screen. I RMA'd the screen and shipped it back to them for exchange. After they got the screen they informed me that the proper model screen for my laptop was 11 additional dollars and that I should send them 11 more dollars before they will return ship my screen. This request for completing transactions outside of ebay buyer protection is obviously a direct violation of ebay policy which is stated above every message, "If this message requests to complete transaction outside of ebay, it is in direct violation of our policy and not covered under our buyer protection plan" Long story short, now I'm in a pissing match over email with screenaid about me wanting them to send me the screen first and them wanting me to send the eleven dollars first. PSHHH they already have my 80 dollars and I have no screen. So if this is how they are gonna play it then I've requested a refund. Sadly it seems from some of the stories here, that I may have trouble getting a refund. Wow what a nightmare.

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bobsegerrules
Los Angeles, US
Jan 06, 2011 3:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

they are on ebay now, i just bought a bad cell phone housing from them. the housing had spaces and didn't align well...clearly a cheap chinese knockoff. they made me take photos of the bad housing as it was installed on my phone and email it to them. they fooled me into thinking i was getting a free replacement, instead they wanted me to pay to return the housing via first class shipping with MANDATORY tracking to their "office" AND a restocking fee. after all the headache of emailing photos, paying to return the item, packing extra for tracking...they reserve the right to refuse the return for any reason. are they serious? please beware of ebay id: accmonster. check their user feedback and you'll why they have a growing number of upset customers.
attachment: blackberry housing cheap knockoff chinese.

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Alberta Order
Rocky Mountain House, CA
Dec 20, 2010 8:56 pm EST

sorry I ment to say that it was SCREEN AID I was revering too!

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Alberta Order
Rocky Mountain House, CA
Dec 20, 2010 8:53 pm EST

I have tried to contact them all day and they have not returned any emails and have charged credit card when I cancelled the order from them. I am going to make sure that they will be found and will be putting a federal Internet investigation on this company if I do not see my money put back on my card.

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