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Yelloh (formerly Schwan's Home Service)
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1.7 65 Reviews

Yelloh (formerly Schwan's Home Service) Complaints Summary

12 Resolved
53 Unresolved
Our verdict: With Yelloh (formerly Schwan's Home Service)'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Yelloh (formerly Schwan's Home Service) reviews & complaints 65

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11:18 am EST
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Yelloh (formerly Schwan's Home Service) Invoice & delete account

I received an invoice (#[protected]) via email. It was the raw HTML - nothing that is suitable to read or print out. I tried logging in and printing the invoice, but alas that produces garbage as well. Using a desktop and the website, the order wants to print out 13 pages! I only ordered six, count em up, 1,2,3,4,5,6. Yes, six items!

Why can't I get a readable or a printable invoice from you?

I tried to delete our account. Your system makes this cumbersome and unnecessary. I cannot tell if the account was deleted.

I want no further contact with your company.

Schwan's was okay. Yelloh is crap!

Desired outcome: A printable invoice. Confirmation that account was deleted.

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1:16 pm EST
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Yelloh (formerly Schwan's Home Service) no delivery

Why can't we get delivery service any more? It has been over month since we had any service and I would like to know why that is! We always ordered food with you at Schwan's it is really getting old when I see trucks in the town but none comes to our address which is Jane and Dennis Ells 44633 US Highway 12 Waubay SD 57273 phone number is [protected]. Can you give me and answer to this issue?

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12:59 pm EDT
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Yelloh (formerly Schwan's Home Service) Home delivery

All she asked for for her birthday dinner was chocolate ice cream so I wanted a good product. Ordered for delivery and it never showed up, also had ordered other things but nothing came. She went home upset so I called schwans this morning. Agent could not have cared less about this issue. I will need to re think doing any business with them again. Time frame was not honored and neither was the delivery date. I have an issue with that. I will probably not do business with schwans anymore because of this. If I can't depend on them to do what they say they will do then they are nothing to me. Too many others want my business!

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Is Yelloh (formerly Schwan's Home Service) legit?

Our verdict: Complaints Board's thorough examination reveals Yelloh (formerly Schwan's Home Service) as a legitimate entity with notable strengths. Despite a 18% resolution rate on customer complaints, which invites a closer look, Yelloh (formerly Schwan's Home Service) stands out for its commitment to quality and security. Clients considering Yelloh (formerly Schwan's Home Service) should delve into its customer service record to gauge compatibility with their expectations.

Yelloh (formerly Schwan's Home Service) earns 91% level of Trustworthiness

Perfect Trust Endorsement: Yelloh (formerly Schwan's Home Service) achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Yelloh (formerly Schwan's Home Service). The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Yelloh.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Yelloh.com you are considering visiting, which is associated with Yelloh (formerly Schwan's Home Service), is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Yelloh (formerly Schwan's Home Service) website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Yelloh (formerly Schwan's Home Service) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 65 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Yelloh (formerly Schwan's Home Service) protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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9:39 am EDT

Yelloh (formerly Schwan's Home Service) schwans home delivery banned for calling in called it harrasment

called back to make order after was offered a $150 coupons in credits for what was taken from me from no shows as proven by emails in a call of a schwans worker and was forced to use shipping as i stated in previous complaint only to be told durring call they had a note by coorperate im banned and cant call or use schwas anymore i was harassing them make it make sense.bullying on their part

Desired outcome: i guess theire is no out come they have no ethics from this company

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Update by tonya gonzales
May 23, 2023 10:00 am EDT

i called in 2 times in 8 weeks asking why i wasnt getting reg deliveries so it led to investigation by coorpreate and $150 coupons which i was told to use than tried to use when i called in and denied and told my acct was shut down which i have provided proof i have complained about no shows which were ignored for mts they banned me and my acct unethical tactics i never had had an issue with same driver for 7yrs its new driver they allow to ruin route

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5:41 pm EDT

Yelloh (formerly Schwan's Home Service) Corporate call threat

Shocked how I was treated on call by coorperate call for a resalution that was intended to help a customer that was in the dark about why I was being forced to receive shipping orders only when as of a mth prior I had no indication the guy feeling in was so kind to me had not shown up on 1 occasion but computer canceled orders for no reason and cancedled orders she wouldnt give me any answers finaly she got nervous and said they gave her another story and they beleive tjhem and she threatened me legally im crying sad day prey for you mam

Desired outcome: your company is scary im functioning autistic i only wanted to use my coupons im in tears sobbing thanks have a blessed day

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6:05 pm EDT

Yelloh (formerly Schwan's Home Service) Untimely orders on a monthly basis and discounts being erased

Your company has been treating me like they no longer value me as a customer anymore they erase all of the discounts I save in my order I cant get them back the driver never shows up when scheduled im on dissability I get paid once a month I have to end up paying someone to take me to the store to buy groceries they will show up when im not scheduled for a delivery they erase my promotions I havnt had steady deliveries since they reassigned my regular driver of 8 yrs I dont think its getting any better they contantly send me just for you coupons for products out or no longer available

Desired outcome: THATS WWHAT IM WRITING TO YOU ABOUT WHY ARE THEY DOING THIS ERASING MY ORDERS TAKING MY COUPONS AND BLAMING ME NOT DELIVERING TO ME I

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5:49 pm EDT
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Yelloh (formerly Schwan's Home Service) order delivery

I've placed like three orders an my last order wasn't dropped off i never got a call or text saying the driver is in my area driver usually stops between 3-and 6 pm when i called to find out the status they said the driver had an route issue and it was was rescheduled to the next date the truck went by my house but never stopped the rep didn't seen like she cared enough to send a truck out again

Desired outcome: should send a truck out before rescheduling since i don't drive

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5:59 pm EST

Yelloh (formerly Schwan's Home Service) Service has no one home

Used Schwan's on and off for years, service in our area is so bad that now I closed my acct. we ordered over $250.00 and waited for the truck on Wednesday, no show, then they said Saturday and no show again, I had told them years ago never ship, if the truck can't come cancel order, and once again they made the the choice for me and I got an email on Saturday that they were shipping it anyway, I called them and told them 2 times, Sunday and Monday to cancel and that we would not even be in town and our gate would be closed, and they still shipped it on Monday night, it's just going to melt at our driveway, sick of dealing with idiots, closed acct. and I will never use them again, hope this helps you, and we also found out it is not a U.S. company anymore and I'm tired of spending my money with overseas [censored] company's and I will no more.

Desired outcome: useless

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12:14 am EST

Yelloh (formerly Schwan's Home Service) Baked potatoes skins with cheddar cheese and bacon

I've called and spoken with a live customer service representative and I've left a message about the fact that when I opened the box there were only three potato skins in the box with hardly any cheese. This is the 2nd time this has happened. I took pictures. I was told someone would get back to me within 2-3 buisness days. 8 days later still no one.

Desired outcome: I want a refund

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11:49 pm EST

Yelloh (formerly Schwan's Home Service) Delivery no-show

I ordered from Schwan’s regularly years ago. Now that my father is a widower and lives 2000 miles away from me, I thought ordering him a variety of easy to cook meals would be a Christmas gift he’d love. I placed order #[protected] on December 13, 2022. Initially the website told me the order would be delivered to him on 12/15. Great! On the 15th I called Schwan’s to ask what time he should expect the truck. I was informed that his delivery date is not until the 29th of December! (After Christmas!) OK, I can live with that if we have no other options. I let my dad know he’d have to wait 2 more weeks. Well, yesterday was the 29th. I checked my account online to make sure this was still the delivery date. It was. The delivery time window was 9am-7pm. At about 4pm I called Schwan’s customer service, gave the order number and asked her to verify the order was still coming. The representative told me she looked at the route and yes, it’s on schedule, his order is boxed and on the truck. My sister and her husband spent the entire day at my dad’s house waiting to help carry in the box when it arrived. 7pm comes and goes, no truck. I call Schwan’s customer service again and reach a different rep. This one tells me there’s no way to see the route and she doesn’t know how the other rep could do that. But she’s also sorry but the earliest they can deliver his food is now January 12, 2023…2 more weeks! Unacceptable! She could give me absolutely no idea as to what happened. I’m furious and embarrassed. I was very excited for my dad to experience Schwan’s as we used to love it when my kids were young. I cancelled the order and had to apologize to my dad, sister, and brother-in-law for wasting their day.

Desired outcome: I’d like an apology and a credit to reorder the food for my father along with UPS shipping instead of waiting for a Schwan’s truck that never shows up.

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7:36 pm EST

Yelloh (formerly Schwan's Home Service) Deliveries

Get a text message from you guys stating we are in your neighborhood so I sent a message back asking do I make my order online and then you deliver it or no? No answer. So I asked what time will you be here no answer. Then about a hour or 2 later no the driver will come to your place. Need your address. You have been told my address every single time and wtf? You wanna know how many times in the last 2 months have tried to get something delivered here? It's been 8 weeks and no delivery guy comes into apartment building and rings the door bell. That is pure laziness on driver! And are they really even in my neighborhood when they tell you a time? Never cause a message comes thru and says sorry we are not in your area anymore! [censored]! Pure total [censored]! If thats the case then don't send me a message at 9:22 am and tell me then you are in my area! I think your new drivers are worthless lazy employees! You can't always call the person cause if I have today hello 3 times and nobody even says hello back I hang up and block the number! Schwan's delivery sucks! I had 1 driver that was the best driver around and very polite and respectfull. His name was brian! He was a very very good employee! As for the rest of them-they need lots of training to be anything like my last driver brian! Good luck but you can't satisfy me and more! U'll order else where. Might have to pay more but at leadt I know I will get it!

Desired outcome: I'm not sure if there is one

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3:22 pm EST
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Yelloh (formerly Schwan's Home Service) Rescheduling delivery dates without notifying

2 days in a row my delivery date was rescheduled without any outreach or contact. It's basically a no-show and when I log in to my account it shows a new delivery date. Both original dates were confirmed and even the morning of my account showed my delivery was due that day. This is ridiculous. I tried calling customer service early Friday evening and it said to call back during the posted hours - it was 2-1/2 hours before the posted closing time. Then today I spoke with an agent who was either high or barely awake who barely seemed to pay attention to the call or what I was saying. And don't get me started on Marv the useless automated chat who has maybe 3 programed responses regardless of what the question might be. I tried emailing to find that's no longer an option either. The aggravation is not worth the amount of money I pay for your goods. Customer service is shoddy at best and a total joke, but I guess it helps to wear downtrend consumers resolve to complain by making it nearly impossible. This new program is the worst. It is completely unreliable. I guess it's time to switch to a different company because this frustration and unreliable service is not worth the high prices I pay. I guess the name change is a good thing so the Schwan's name and history of excellence won't be marred by the dive it has taken in service and reliability. Yello, Jello or whoever they are now just lost a long time customer to their shody customer service.

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7:26 pm EDT
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Yelloh (formerly Schwan's Home Service) 2/3 ice creams purchased were like gummy refrozen liquid

Their delivery truck broke down on Oct 27th 2022 Thurs, so delivery was fulfilled on Saturday Oct 29, 2022. I purchased 2 pints of icream , & 1 half gallon. The pint of Midnight Black Cherry,was frozen perfect, the Expresso pint & Pumpkin Pie Cheesecake, were a soggy mushy mess, gummy REFROZEN as if they were thawed out and never froze back. Thru them away. The 2 items need to be refunded. Thank you Zahra Carpeli

Desired outcome: Full Refund for the 2 items , the pint of Expresso and the half gallon of pumpkin pie ice cream. Pictures included. The contents look Nothing like the packaging, and NEVER froze after being in my working freezer

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11:48 am EDT
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Yelloh (formerly Schwan's Home Service) Aggressive delivery tactics

I remember the Schwan's truck visiting my parent's house way too often when I was growing up. However, during the pandemic I decided to give it one try since we now have the internet and instructions can be specific to your needs.

It didn't turn out that way. The food was delivered at their convenience, not mine. I did not get contact-less delivery. In fact, when I didn't answer the door, the person knocked on my picture window.

I decided not to order again and didn't hear anything from them for months ... until recently.

I work late, so a series of morning texts from Schwan's telling me they were stopping by to pick up a freezer bag the food was delivered in months ago, ended with me blocking the number.

I left the bag out for a week and nobody picked it up.

This morning, unannounced I was startled in the shower when I heard banging on my door. Schwan's again.

Enough is enough!

Learn marketing techniques for today's world! Intrusive unannounced visits only piss people off. And the food isn't great either. Definitely not worth the price.

Desired outcome: Leave me alone!

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Tammy Heatley
, US
Sep 19, 2022 2:24 pm EDT

A couple years ago I ordered several items including a turkey for Thanksgiving for my husband and I , they never showed , they never called and they never even tried to make it right,

Recently I gave them another chance, they were supposed to be here and the time came and went so I called them and they told me that the driver called out and I would be receiving my order in a week from now?! I'm like what?! and it just happened to me again, the delivery was scheduled for today 9-19-22 and I checked the website and it says my delivery is for 9-24-22. They just change your delivery date with no notice.

I really used to like them, and I used to spend almost two hundred dollars at a time so it is their loss, NEVER AGAIN !

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5:20 pm EDT

Yelloh (formerly Schwan's Home Service) Discontinued best products, nothing worth anything available

Quality of what is available is questionable at best and the products are not cheap. Discontinued the best items and presenting new sub par products. Have been a customer for more than 15 years and am done. We have been faithful customers and have even introduced neighbors to your service. From what I understand you're rebranding to attract younger customers but guess what, my 25 year old who grew up on you is so disappointed and will not be recommending you to anyone.

Desired outcome: Lose the "new" name and bring back quality. You will fail.

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5:35 pm EDT
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Yelloh (formerly Schwan's Home Service) Frozen breakfast pizza

Very disappointed that the breakfast pizza has been discontinued. I am requesting that you reconsider this change and bring the item back to the product line.

Desired outcome: Reconsider dropping this item. Bring back the breakfast pizza, they are so good.My complaint is that it was dropped from your inventory, would like to see it brought back.

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9:59 pm EST
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Yelloh (formerly Schwan's Home Service) Thin & crispy garden vegetable pizza

The picture on the box bears little resemblance to the product inside. There was about a quarter of the ingredients. Its like someone forgot the toppings. There were exactly 5 pieces of pepper & a few bits of spinach. The was the most disappointing pizza I have ever had from you. The other veggie pizzas I have had were much better quality. Prod Id Code: MA0335 20:15

John Jupin

Desired outcome: I would like to have a replacement pizza on my next order. I would also like a response. Thank you

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12:13 pm EDT

Yelloh (formerly Schwan's Home Service) Trucker

While waiting in the drive through for dunkin one of your truck drivers with EXTREME ROAD RAGE pulled where my car was barely hanging out and proceeded to lay on his horn then pull behind my car while he gave me the finger. Please teach your drivers to be better than this. That was absolutely unnecessary and disgusting behavior. I wish I could have gotten his truck number and filed a complaint with ODOT as well. The incident happened at 12:08pm at the dunkin donuts on snow road by interstate 71. Next time I will be sure to pay more attention to the truck number.

Desired outcome: Be better

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1:09 pm EDT
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Yelloh (formerly Schwan's Home Service) Overall a Mess!

I have been waiting for a first-time Schwann's Delivery for almost 3 weeks. They were supposed to deliver today and I just now got two emails with two different delivery dates! I called Customer Assistance and go no where because of "technical issues". I think, THINK, mind you, that I got him to cancel the entire order. Schwann's needs to get it's house in order!

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6:28 pm EDT

Yelloh (formerly Schwan's Home Service) Driver

I live in Blackwell, Oklahoma at 323 Fairview Ave. The alley behind my house is NOT a short cut from South 3rd St to Kori Ave, and vice versa. My only access to my garage is through the alley. I have a 6 1/2' white vinyl plastic privacy fence. When they speed down the alley, there is no room for error if by chance, they need to avoid us exiting our garage. There is a domestic gas meter directly across the alley from my garage. All I ask is they SLOW DOWN going down this alley.

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