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Sam's Club Complaints

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Sam's Club

Posted: 2007-08-03 by Brian Steffens  [send email]
Extended warranty "exceptional service"
Complaint Rating:  94 % with 16 votes
I purchased a 42" plasma 1080p Eyefi television a little over a year ago... Along with a 3-year in home extended warranty/service program. The TV performed marvelously during this time. Beautiful picture. But last weekend it just died. I'm guessing the power supply went... No power...
Comments United States Consumer Electronics

Sam's Club - Wisconsin

Posted: 2009-03-03 by   Kaying Xiong
Bad Customer Service
Complaint Rating:  67 % with 3 votes
I went to Sam's Club and I wanted to see jewelry. I'm a asian-american and a Sam's Club member. The employee that showed me the jewelry had a stern face and her tone of voice was not really friendly. It seemed that she was racist. She didn't want to show two bangles that...
Comments United States Employees

Sam's Club

Posted: 2008-07-14 by Jackson  [send email]
They are racists
Complaint Rating:  0 % with 2 votes
Sam's Club only wants to promote the white people if your black you get stuck with a small *** position. I know for a fact because I have worked with them fore 3 years, never received full time or never got promoted to a new position but every white person came in and got full time or promoted...
Comments United States Job & Career

Sam's Club - North Carolina, Hickory

Posted: 2009-04-26 by   Jonny
Emplyees are allowed to spit in your pizza & then they cancel the club memeber's memember ship, emplyee still has job
Complaint Rating:  33 % with 3 votes
An employee in the food court dated my son, plus many others in the club too, after a while he had broken up with her. She made a comment that if she could get away with spitting in my pizza in 2008 that she would. I ordered pizza through management on the phone for 2 hours later so I would...
Comments United States Retail Stores

Sam's Club - California, Palm Desert

Posted: 2008-07-28 by Pit  [send email]
Scam and fraud
Complaint Rating:  67 % with 3 votes
ON MAY 10TH 2008 I PURCHASED A WATCH FOR MOTHERS DAY.THE WATCH STATES WATER RESISTANT 30 METERS. AFTER BEING WORN ONLY ABOUT 4 TIMES MY WIFE WENT IN THE POOL 5ft DEEP.UPON EXITING WE NOTICED CONDENSATION IN WATCH AND IT WAS NO LONGER WORKING.

THE FOLLOWING DAY 6/15/2008 WE TOOK...
Comments United States Jewelry & Watches

Sam's Club - Georgia

Posted: 2008-04-25 by K.C.  [send email]
Poor Customer Service
Complaint Rating:  0 % with 1 votes
I recently shopped at the local Sam's Club in Rome, Ga. I got stuck behind a guy who had a problem with his credit card. They called over an assistant manager and still could not get the problem solved. They sent the guy over to customer service and I had been waiting in line for 15 minutes...
Comments United States Other

Sam's Club

Posted: 2007-11-10 by Matt Tharp  [send email]
Unethical credit card!
Complaint Rating:  100 % with 3 votes
Sam's Club issued us a Discover Credit cart giving 2% cashback on all our purchases, after we upgraded our account to pay a $100 annual membership. The webiste for online banking has been a disaster, and we have had re-register our online account more than 4 times because they kept changing...
Comments United States Department Stores

Sam's Club - Minnesota

Posted: 2009-12-13 by   thinkthinkthink
misrepresentation
Complaint Rating:  100 % with 1 votes
I looked at a "Genuine Sheepskin "rug at Sam's Club. It was about 35" L x 30" wide, shaped like an animal skin with legs. The tag said it was Genuine Sheepskin from Australia and New Zealand. I was confused about how it could be from two countries at once. I then looked...
Comments United States Pets & Animals

Sam's Club

Posted: 2009-09-02 by   Mandy3546
Awful place to shop
Complaint Rating:  0 % with 0 votes
My husband, baby and I visited Sam's Club #6204 today to stock up on some items we needed. While there we picked up an adorable set of "sock monkey" type toys for the baby and put them in the cart with him to play with while we shopped. The set was supposed to be held together...
Comments United States Department Stores

Sam's Club - Nevada, North

Posted: 2009-06-30 by   abcde12345
Horrible Customer Service
Complaint Rating:  100 % with 2 votes
GUEST COMPLAINT

Carol McNally, [Store Manager]

This letter is to notify you of the terrible customer service provided by one of your team member name Toy. Yesterday June 29, 2009 at approximately 6:30pm I walked up to Toy’s register and placed two items on...
Comments United States Department Stores

Sam's Club - Ohio, Cincinnati

Posted: 2008-12-01 by KEVIN TAYLOR  [send email]
SERVICE
Complaint Rating:  33 % with 3 votes
NANCY, CASHIER ASKED FOR ID. INSTEAD OF MATCHING UP THE INFO TO VERIFY THAT I COULD USE MY WIFE'S CARD. SHE WENT OFF TO ASK SOMEONE AND CAME BACK TELLING ME TO MAKE SURE IT IS THE LAST TIME. SHE COULD HAVE HANDLED THAT MORE POLITELY. THERE WERE OTHER PEOPLE IN THAT LINE. I HAVE NEVER EXPERIENCED...
Comments United States Other

Sam's Club - Tennessee, Franklin

Posted: 2010-03-09 by   afcalt
Unfair Employee Termination
Complaint Rating:  0 % with 0 votes
My son was terminated yesterday from Sam's Club in Franklin, TN. He was out for 2 evening shifts last week to be the best man in his only sibling's wedding. He found someone to take his shifts and received approval from a manager. That sub showed up for both shifts. When my son returned...
Comments United States Employment, Staffing, Recruiting Agencies

Sam's Club - Texas, Grapevine

Posted: 2009-12-09 by   gemax
No Chex cereal
Complaint Rating:  0 % with 0 votes
Greetings. It's December, and time for parties. What better party snack than homemade Chex party mix? So before Thanksgiving, I get a box of Chex cereal from my local Sam's club. The box has a bag each of Rice, Corn, and Wheat Chex; enough for two of my recipe batches. Well, I made...
Comments United States Retail Stores

Sam's Club

Posted: 2009-08-30 by   Sole
Treated like a criminal
Complaint Rating:  0 % with 1 votes
I was treated like a criminal at the Mishawaka, Indiana Sam's Club store by manager Dywayne Johnson because I tried to purchase alcohol and my 19 and 21 year old children were with me. He refused to sell me alcohol to me even if they left the store and returned without the children. In...
Comments United States Products & Services

Sam's Club - Illinois, Rolling Meadows

Posted: 2009-07-01 by   alpa
Unfair policy
Complaint Rating:  0 % with 0 votes
I saw a writing desk on clearance but the price was more than I was willing pay and the manager stated that if I call in a few days the price may get lowered. I called again after couple days and they were right, it dropped dramatically. I asked if they can put a HOLD or if I can pay for it....
Comments United States Furniture

Sam's Club - Ohio, Beavercreek

Posted: 2008-11-21 by Tammy  [send email]
donation and throwing food away
Complaint Rating:  0 % with 3 votes
Sam's Club has just lost my business. We own a restaurant and Sam's Club supplied food to us. Last year we asked Sam's Club to Donate to us to help us feed 200 homeless people. This year we did the same. We were told last night that we were not selected to receive help this year....
Comments United States Food

Sam's Club

Posted: 2008-03-22 by sheilah stanley  [send email]
Sam's credit card application denial!
Complaint Rating:  0 % with 1 votes
I recently applied for a Sam's Warehouse Club credit card and received an information letter that my request was denied because of "existing account with our credit program." I have no Sam's credit account....
Comments United States Products & Services

Sam's Club

Posted: 2010-03-09 by   Trumaane
I am banned from buying fresh produce ever again from Sam's club
Complaint Rating:  0 % with 0 votes
On June 23, I went to Sam's club to buy chicken breasts (fresh produce). Next day, I found out I bought chicken thighs instead of chicken breasts.

I went to Sam's club's customer service to exchange it. First lady I talked to said they can't return fresh produces....
Comments United States Products & Services

Sam's Club

Posted: 2009-12-10 by   Fligano
The worst customer service experience I have ever paid for in my life
Complaint Rating:  100 % with 1 votes
I just started my membership with Sam's Club . To start with I paid the $100 membership fee instead of the basic $40 fee and I don't even know what I got for it. The prices at Sam's Club on most items is not that much better than anywhere else. But I thought that maybe the service...
Comments United States Restaurants & Bars

Sam's Club - Indiana, Terre Haute

Posted: 2009-07-20 by   Leslie H
Rude and abusive treatment by management
Complaint Rating:  100 % with 2 votes
I had difficulty with the extended warranty on my plasma TV purchased from Sam's Club, but thankfully that nightmare has been resolved. My real complaint is the treatment my husband and I received from the assistant manager and the manager of our Sam's store. We have been called liars,...
Comments United States Retail Stores
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