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Safelink Wireless Complaints & Reviews

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Safelink Wireless - Rude chat and phone agents

Posted: 2014-06-13 by    safelinkcustomer
Complaint Rating:  100 % with 1 votes
Very rude chat and phone agents they hire: Here is a copy of a transcript that taken place on June 13th: Angel has entered the session.
barbara would like to cancel application for service

Angel: Hello Barbara. Thank you for visiting SafeLink Wireless.
Angel: Okay, please bear with me.
Angel: Upon checking, it shows that your application has been rejected.
Angel: For further assistance, please contact SafeLink Wireless Enrollment Department at 1-800-977-3768. For your convenience, our representatives are available Monday to Saturday from 8:00 AM to 10:00...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Safelink Wireless - Pennsylvania, Fawn Grove - fruad

Posted: 2013-05-13 by    dawn springfield
Complaint Rating:  0 % with 0 votes
I never get my minutes every month i need to call and i get the same status stuck in quilify mode cant get minutes until enroll been like that since Jan 2013 it now May 2013 and still having problems. Government issue it shouls be shut down. Needs better service....
Complaint comments Comments Complaint country United States, Pennsylvania, Fawn Grove Complaint category Mobile & Cell Phones

Safelink Wireless - Texas - Rip Off

Posted: 2013-04-05 by    stexasdave
Complaint Rating:  100 % with 2 votes
These people are a bunch of thieves. They stole 1324 minutes from me that I had paid for on my tracfrone before it became a Safelink phone. I was told before joining Safelink that those minutes would not be affected but any safelink minutes would not rollover unless I purchased airtime. That was a LIE. Because I did not buy additional airtime they took my 1324 minutes and knocked me down to 250 minutes. Customer service is worthless. They are all in India and you can't hardly understand them. They are unapologetic thieves and liars....
Complaint comments Comments Complaint country United States, Texas Complaint category Mobile/Cellular Service Providers

Safelink Wireless - SafeLink benefits scamming elderly and the USA Government

Posted: 2012-11-24 by    Lokane
Complaint Rating:  100 % with 3 votes
SafeLink, P.O. Box 220009, Milwaukie, OR, 97269-0009, 18007233546 send an application to provide a wireless phone and a package in exchange to Lifeline benefits provided by the US government to SSI receivers. The promised phone never arrive and in September, AT&T, my land line provider discontinued the Lifeline credit to my account. After repeated attempts to contact SafeLink on the provided numbers which took me to a wireless provider that never answered my call, I received today a request from them for verification to comply to a FCC request and a new number (above). I called and required to cancel...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Safelink Wireless - Very Poor Service

Posted: 2011-05-12 by    mtt98
Complaint Rating:  33 % with 3 votes
I was grateful to to receive free cell phone service from Safelink. My first phone had such bad reception my friends would say Ill call you back after 1 minute. They replaced that phone, but the next one was just the same. I called agin and asked if it could be the service not the phone and was told yes and then hung up on. I wonder if this isn't a scam to get government money. I want nothing to do with them and wish I knew how to report them to the ones who fund them. two words...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Safelink Wireless - Alabama, Citronelle - cancel phone

Posted: 2011-05-03 by    Angelia McVay
Complaint Rating:  0 % with 4 votes
sorry service & when my phone was lost on a city bus they want to give me the third degree! CANCEL THAT PHONE!...
Complaint comments Comments Complaint country United States, Alabama, Citronelle Complaint category Unsolicited Phone Calls

Safelink Wireless - Ohio - Service

Posted: 2011-04-09 by    timepilot
Complaint Rating:  100 % with 2 votes
Tracfone does all the Safelink support for Safelink phones. I filled out a tech support ticket asking if i could upgrade my phone. I was told yes but it has to be a Tracfone. Then i registered an account @Tracfone because that's what tech support told me to do. After completing all of the steps i noticed the next day none of my minutes and service days were transfered to my new phone. I signed into my Tracfone account and i noticed it displayed your "phone needs updates". After completing the updates i noticed i arrived at a "buy it now" page just hit cancel. My phone now...
Complaint comments Comments Complaint country United States, Ohio Complaint category Mobile & Cell Phones

Safelink Wireless - Awful customer service

Posted: 2011-02-23 by    Deva64
Complaint Rating:  67 % with 3 votes
I have contacted safelink wireless approx. 5 times on 2/12/2011 concerning changing my phone number but have gotten no resolve to change my phone number. In addition, I keep getting put on hold and continuously asked the same questions over and over again. not only that, but now I can neither receive phone calls or call out on my phone. they keep telling me I have to wait an hour each time I call for the service to be activated and my phone number to be changed and to have the ability to add minutes for which I already have remaining minutes on my phone. I am so aggravated I could scream. Finally,...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Safelink Wireless - Tennessee, Jasper - monthly minutes

Posted: 2011-02-16 by    lebron
Complaint Rating:  40 % with 5 votes
safelink wireless is a scam they are saying that they have put minutes on a trac phone that i had receaved from them . i had asked them that they were a scam and they told me quote unquote yes.the question is witch of the employees are getting the minutes that i was supost to get. not only scaming me they are scaming the goverment also. trac phone and safelink wireless is and always have been a scam from the getgo, i was just late seeing that....
Complaint comments Comments Complaint country United States, Tennessee, Jasper Complaint category Mobile & Cell Phones

Safelink Wireless - Didn't get no minutes on my cell phone

Posted: 2011-02-15 by    Prob
Complaint Rating:  36 % with 14 votes
Didn't get minutes on my cell phone first of month it's a trac phone lg i want to know why it's safelink and it's robert's it's a trac phone and model number is lg320g from janury 3 that's only time he got his free minutes after that nothing at all it's a sakelink i'm the one who order the phone for him to used i'm the only one with a laptop he want to know if he can get his minutes back on his phone or what can he do....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Safelink Wireless - Phone won't work

Posted: 2011-01-25 by    216004
Complaint Rating:  50 % with 4 votes
My phone was stolen out of my ***.we called safe link they gave us a new phone they put minutes back on the phone. when we call out all we get is the office. we cant call anybody else.now i have 150 minutes left. still we cant call 911 in case my husband needs help he is disabled.so i wrote martha roby a letter telling her the same thing. maybe she can get answers about why we cant call out. thats the only phone we have....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Safelink Wireless - Wisconsin - Never Received Phone

Posted:    carsonmichaelsmom
Complaint Rating:  33 % with 3 votes
I applied for a safelink wireless phone back on October 12, 2010. I was told would receive the phone in 5 - 10 business days. I have called every tenth business day to find out were my phone is and get no where with the company. The barely speak english and keep promising me that my phone will be here in 5 - 10 business days. It is now December 10, 2010 almost two month later and am still being promised my phone is coming in 5 - 10 business days. I need a phone and they don't do anything about my problem!!!...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Mobile & Cell Phones

Safelink Wireless - Scammers, beware!

Posted:    Snoopy21
Complaint Rating:  88 % with 8 votes
Safelink you sorry bastards ... this is the second time i have not gotten my minutes ... i have tried all of your contacts methods and NOTHING !!! I have tried the "555" trick and it never ever works. And all i get when i call your toll free numbers is a dance partner ... i enter the "pending minutes" menu and when i get to it ...it asks me to enter a card number that i have purchased ... Im not purchasing your *** garbage ... you said free minutes ...i want my free minutes DUMBASS !! Your phones suck and your service *** !!! Reply with where to return my phone and you can have...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Safelink Wireless - free minutes

Posted:    phunter
Complaint Rating:  100 % with 10 votes
I did'nt receive my free 60 minutes for the month of August. I spent two days trying to get ahold of the company and when I finally did, I spent about an hour and a half on the phone only to be told that according to their system I received the minutes on July 29. I kept telling them I did not receive them and got nowhere. I finally got so aggrivated that I said just forget it and hung up. They ripped me off. I probably shouldnt complain because they are free minutes, but they are needed....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Safelink Wireless - Connecticut - Being untruthful to disabled people

Posted:    Hillary5678
Complaint Rating:  100 % with 1 votes
Safelink advertises this phone service is free, when in fact you have to pay for minutes. I contacted the Attorney Generals office, and he agreed, and will be looking into this matter. I want them to cancel my account now, the # is 3787396 Gail L. Redman
gail.carmichael@sbcglobal.net. I need to hear from them also from a bunch of idiots they have working for them....
Complaint comments Comments Complaint country United States, Connecticut Complaint category Mobile/Cellular Service Providers

Safelink Wireless - Pennsylvania - waste of money

Posted:    atomicspitfyre
Complaint Rating:  100 % with 1 votes
Safelink is a complete rip-off... we low-income folks cannot afford to pay for minutes for a phone that takes an entire minute off of your account for 2 seconds. I will be purchasing (which i can't really afford, but monthly after the initial purchase is a better deal) a phone from BOOSTMOBILE, which offers UNLIMITED talk, text, and internet, for $50/month, $10 more than i was paying for the outrageousness of safelink/tracphone minutes... complaints to safelink did nothing to solve the problem...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Mobile & Cell Phones

Safelink Wireless - Theft of Service

Posted:    revrafa
Complaint Rating:  64 % with 14 votes
Safelink Wireless is guilty of taking tax dollars and stealing paid for service. ERGO, THEFT OF SERVICE. Customers can get a replacement phone if it stops working but not if it is lost. Seniors, mentally challenged customers, poor and otherwise disabled are not allowed to lose a phone, but allowed to brake one. If they lose the phone they
lose the minutes. If they brake the phone they can fight like I did for three weeks to get three months owed to me.

Since I had already used my one phone replacement, I purchased one to replace my second "broken" phone for which...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Safelink Wireless - Virginia, Miami - No help on replacement phone

Posted:    Janine P Vandenberg
Complaint Rating:  75 % with 24 votes
I have tried to help this elderly woman with getting her Safelink cellphone replaced. I have been on the phone from 11:55 am to 2:17 PM only to get nowhere. They promised Mary ann a new phone last week and it should have been here this week. Well it is Nov. 19, 2009 and she still has no phone. I called Safelink at 11:55 am and I was then transferred to another dept. after receiving a interaction #58794767. I was then put on the phone with a woman named Leah(51742) AT 1:30 pm she then stated at 2:10PM That she had to transfer us to another dept. Before all this I asked to speak with supervisor and...
Complaint comments Comments Complaint country United States, Virginia, Miami Complaint category Employees

Safelink Wireless - Scam

Posted:    JanK86
Complaint Rating:  48 % with 21 votes
I got a new safelink phone it has been reactivated with the same phone number but I am unable to retrieve my pending minutes even after they supposively reprogramed my phone I did not sign up for this I am sick and tired of every single company I sign up for giving me problems I call and call and call and the operator keeps putting me on hold this is getting me nowhere I need your help in retrieving my pending minutes I donot know where else to turn to for help I am very pissed about all of this....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Safelink Wireless - Florida, Miami - Rosie Suarez

Posted:    Rosalba G. Suarez
Complaint Rating:  50 % with 28 votes
My mother has been waiting for a free phone from Safelink Wireless for nearly two months. She has never received it. I have an application number and when I call to follow up on the phone a recording comes on with choices not including a real customer service representative.

Thank you,
Rosie
Suarez...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Consumer Electronics

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