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CB Travel Agencies and Tour Operators Review of RPC Holidays (Royal Premium Club)
RPC Holidays (Royal Premium Club)

RPC Holidays (Royal Premium Club) review: False commitments for package selling 9

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Author of the review
3:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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I am complaining you regarding the RPC HOLIDAYS company. I had a talk on the toll free number with their customer care executives. Previously they told that they will provide maximum 2 rooms for 2 nights but after our numerous mails to them, they are ready to give, at max., an accommodation for 4 days & 3 nights to us. Wherever at the time of package buying, their sales team committed to give 6 nights 7 days in single trip and also committed to provide rooms from any four hotel options taken by us. But now they are giving hotel as per their choice. Their sales team guy even gave these things in writing & also emailed the same.

This is totally against RPC Holidays commitment and agreement. Now we have to get all our travel bookings cancelled & also we have to seek legal opinion against this company as they are following bad trade practices.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

9 comments
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ankitgupta_096
, IN
May 06, 2015 6:57 am EDT

I HAVE PURCHASED A PREMIUM PLAN FROM THIS COMPANY IN WHICH I CAN AVAIL A STAY OF 6 NIGHTS IN A YEAR. AS PER COMPANY POLICIES, I CANNOT AVAIL 6 NIGHTS AT ONE TIME, I CAN ONLY AVAIL 4 NIGHTS AT ONE TIME AND REST NIGHTS IN OTHER PART OF THE YEAR. I ALREADY HAD AVAILED 3 NIGHTS ON 17.05.2014, 18.05.2014 AND 19.05.2014. FOR THE REST 3 NIGHTS, I REQUESTED THE COMPANY IN THE FIRST WEEK OF APRIL, 2015 TO BOOK ROOMS IN BANGALORE ON 09.05.2015 TO 11.05.2015. THEY TOLD ME THAT THEY HAVE PROCESSED MY REQUEST AND ASK ME TO CONTACT FURTHER ON 03.05.2015. WHEN I CONTACTED THEM, THEY SAID THAT THEY DO NOT HAVE SLOTS AVAILABLE IN BANGALORE. THEN I ASKED THEM HOW CAN SLOTS ARE NOT AVAILABLE INSPITE OF BOOKING 1 MONTH IN ADVANCE, THEY REPLIED VERY VAGUE AND SAID NO ROOMS ARE AVAILABLE IN ANY PART OF THE COUNTRY AND I SHOULD PURCHASE THEIR PACKAGE FOR ROOMS IN WHICH THEY WOULD ADJUST MY BALANCE PAYMENT OF RS. 5000 ANY THEY SAID, I HAVE TO PAY A MINIMUM OF RS. 8000 EXTRA TO BOOK ROOM FOR THREE DAYS, THAT MEANS THEY HAVE ROOM FOR PACKAGE BUT NOT FOR PAST MEMBERS, NEITHER THEY ARE REFUNDING MY BALANCE AMOUNT WHICH IS RS. 5000 AND ARE SAYING THAT MY TENURE IS COMPLETING ON 12.05.2015, AFTER WHICH I CAN'T BE ABLE TO AVAIL ROOM AND MY AMOUNT OF RS. 5000 WOULD BE WASTED.

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Navdeep Mehta
, IN
Feb 04, 2015 1:29 am EST

Hi, yes it's a fraud company...we all should get together and file consumer court case against them...we should screw them and their happiness for the same...please update there contact address if anybody have it please share so that we can fight for our hard earned money & set example for others too.

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SARVAT KHAN
, IN
Dec 31, 2014 11:56 pm EST

CHOR COMPANY HAI JINKAY SATH ISNAY DHOKHA KIYA HAI CONSUMER COURT MAI CASS LAGAWO MAIN ALREDY CASS LAGA CHUKA HOO

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abhishekvikings
, IN
Oct 01, 2014 12:48 am EDT

Hi there,

I don't know about the experience of others people but i enjoyed my holidays in Goa with my family in 4 star rated property.
What exactly i gone through. Rest i don't know

Thanks

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Anu soni
, IN
Jul 26, 2014 6:18 am EDT

Rpc holidays ek chor company hai! Aur kaise logo ok call centre pe Botha rakha hai jinks bat nai krni aati! Chor company hai

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Anu soni
, IN
Jul 26, 2014 6:16 am EDT

It's a fraud company! Ny1 knw the company add or phone number! Plz give me! I will go to consumer court! Against rpc holidays

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Taranjeet
, IN
Jun 16, 2014 2:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Never buy any type of package from RPC HOLIDAYS this company in NO.1 CHOR Company. They are not providing any room When you need, they always told they have no occupancy in these days.I am tried 3-4 times but always the same reply from them. I also complain Chandigarh office but very sorry to say 'JO BAAT KARNI HAI WO CALL CENTRE SE KARO' When I asked them I will complaint to consumer court then they said, 'JAHA COMPLAINT KARNI HAI JA KR KAR DO HUM UNSEY NIPAT LENGE'
So dear brothers & sisters kindly don't take any kind of package from RPC HOLIDAYS.

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rohansharma
, IN
May 26, 2014 12:49 pm EDT

I am totally disagree with above review. My Self Rohan sharma belongs to Mohali. One Month ago I have planned a trip with my family to Jaipur. I consult with RPC holidays and they provided us booking in a 5 start hotel there. Every sales person give me clear directions and show professionalism. I and my fa, ily was very happy with the services that RPC provided us. There is no hrassament and even not any kind of misplaces information they given us. So we are totally disagree with enthu_viv1.
Good Luck RPC.

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Karn111
, IN
Apr 17, 2014 2:49 am EDT

Never buy any holiday package from RPC. Once they have sold you the package, the sales team shrugs off all responsibility from even TALKING to you (although they will assure you that they will personally get the booking done once you sign up - its a 100% false promise). Half the time they will say we sit in Chandigarh, bookings happen though Kolkata office, and half the time they will say the OPPOSITE!

I am a priority member, and was given a list of 5 star hotels as to where they will take my booking. after taking the money, they say there is no availability in these hotels, , as per current availability these are the options available - 1 four star property (old) and rest all three star.

They dont take bookings in april and may for ANYWHERE. I'm trying to get a booking done as of today. When I asked about July, they say its too soon. And for april and may its too late - they have no availability anywhere!

Its a big scam - they will offer a 5 star property and say that for this, you will need to pay extra! (~4-5K per night).

Sincere request - Please dont be fooled by their promises. They will sound sweet and assuring before selling you the plan. After they receive the money, the people at their call centre are downright rude. Plus they dont listen to you if you tell them that at the time of sale such and such promises were made. They will flatly refuse to acknowledge it and say - it does not work like this i cant do anything about it. thats it.

i was fooled. i wish that nobody else should suffer the same. Please dont transact with them for ANYTHING. you will thank me later.