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RoundPoint Mortgage Servicing Customer Service Phone, Email, Contacts

RoundPoint Mortgage Servicing
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2.0 45 Reviews

RoundPoint Mortgage Servicing Complaints Summary

11 Resolved
34 Unresolved
Our verdict: When using services from RoundPoint Mortgage Servicing with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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RoundPoint Mortgage Servicing reviews & complaints 45

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6:10 pm EST
Featured review
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RoundPoint Mortgage Servicing - Mortgage servicing

I am deeply dissatisfied with the level of customer service and correspondence I have received from RoundPoint Mortgage Servicing while addressing a credit dispute. Over the past month, my attempts to resolve the issue have been met with a lack of communication, incorrect and inconsistent information, and an erratic escalation process. The inadequately...

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8:00 pm EDT

RoundPoint Mortgage Servicing Payments not being credited

My mortgage note was yet again sold, this time to Roundpoint mortgage. My payment for July was reflected on previous lender statement but Roundpoint shows it outstanding. I receive letters threatening action, so I conference call old lender with RPM and rep from RPM says payment was received so all good. He did not sound very professional. Of course, the letters keep coming, and I get calls from ambiguously accented reps who immediately want info so I hung up. The toll free numbers they provide are KNOWN SCAMMERS, per monitoring software. Who the F are these people and what recourse would I have?

Desired outcome: I want acknowledgment in writing that account is in good standing. I would then like someone else to service the note. I DO NOT WANT TO WORK WITH THEM. NEVER.

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5:48 am EDT
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RoundPoint Mortgage Servicing no disbursement from my escrow to insurance company.

I got my quote on may 26 and immediately got in touch with these guys to make sure the payment was sent promptly as it is due on july.15 as I've read the reviews on how slow Roundpoint is. Today June 30 the payment to the insurance company has not been sent although I have more than enough funds in my escrow and am paid up to sept.1.

I've called about 9 times since then and all they tell me is that the payment would be sent soon but nothing.

I even had the insurance agent call them and they said the same thing.

I cannot play with fire as I live in florida and homeowners insurance is not easy to find here. Hoping someone can help.

Desired outcome: payment must be made to my insurance company a.s.a.p

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9:59 pm EDT
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RoundPoint Mortgage Servicing Mortage loan

Same situation here. Nationstar/MrCooper mortgage sold to Roundpoint. I've had numerous issues with them that have been frustrating, inconvenient, and difficult.

-Communication: My first communication received from Roundpoint was a non postmarked letter I received on 12/22/2022, the letter was dated 12/9/2022 and only a notice that they bought the loan, no invoice, statement, or payment info. A bit suspicious and got me mildly concerned.

My next communication with Roundpoint was on 12/23/2023 when I received a threatening email from them stating my payment was past due, they would report on my credit and so forth, stating they are a debt collector and so forth, and the veiled threats of foreclosure and confiscation of my home.

I had previously figured out they bought my loan from information on the Nationstar/MrCooper website when attempting to send a payment. It took some time to get an account created due to technical issues with the Roundpoint website. As it turns out the payment site isn't their site at all, it is a shady third party with questionable security (https://loansphereservicingdigital.bkiconnect.com/servicinghome). For a brief overview of some of the issues I encountered: Sketchy third party hosting payment platform for other sketchy pseudo-banks, inability to set up an account, emailing of non-functional link, token effort of requiring MFA but their MFA would consistently not send a code for the second factor, or send an incorrect or expired code 10-20+ minutes later, expired certificates, and more. Without getting into all the gory technical details, I say that as an IT professional who works in cybersecurity. I was not comfortable linking a bank account through their website, though I considered it after I created an account solely to transiently put money in to send to Roundpoint. That idea got scrapped quickly when they refused to complete a penny test.

They also refuse to allow connection to Mint or any other aggregator, but instead of being honest about why or just stating a firm no to such connectivity, they are dishonest and claim it is for my own security. Presumably they have no interest in customer service or current technology, and from what I see of their sketchy outsourced website they clearly have little interest in security.

In any event, the saga of figuring out a reasonably secure way to pay them carried on for quite some time. They don't have any confidence inspiring secure website or portal to pay them through, I'm not sending paper check like it's last century and risk getting lost in the mail, and I'm not going to spend the extra for certified mail (to a PO box?) for every payment out of principle and the absurdity of it. They were most unhelpful in finding a solution to give them money securely and inspiring confidence that there would be sufficient proof that I sent payment that they could not be believed should they choose to do the sketchy bank thing of claiming they didn't receive payment.

Initially I thought they were owned by Freedom Mortgage, who conveniently has a location close to me. I was going to go down to Freedom mortgage to pay cash to get squared up and hopefully stop the threats. As it turns out Freedom Mortgage sold Roundpoint to Two Harbors Investment / Matrix Financial Services after only owning them for about two years (https://www.nationalmortgagenews.com/news/freedom-mortgage-sells-roundpoint-to-two-harbors-after-2-years). Yet another red flag.

Bummer, no option to pay them locally but I found Roundpoint is located at 446 Wrenplace Rd, Fort Mill, SC 29715. They used to have a bunch of real physical customer facing locations, but apparently closed them all. I proposed taking a ride down to this location to pay them what was owed plus prepay a month or two to get squared up and give them time to figure out a secure and low or no cost way to pay them. I also proposed making the same large initial payment to them at the Matrix Financial Services building at 2133 W Peoria Ave, Phoenix, AZ 85029, since I would be in the neighborhood on 1/2/2023. Roundpoint a damently declined any of these reasonable interim options until they could figure out a secure and reliable way to pay them.

I also requested the loan payoff amount and instructions for how to pay them in full on 12/24/2022. Five months later I have yet to receive a payoff amount of instructions on how to send a full payoff amount to them.

With Roundpoint declining to support API connectivity to Mint (or any other aggregator) I requested a periodic report that was unavailable on their sketchy third party payment website. Each payment amount total amount, portion applied to principal, portion applied to interest, and remaining balance after payment. Pretty standard and even if not a canned report in their system should be super easy to create and automate. Another red flag, that they don't want easy readily available visibility into how they apply payments.

In regards to correctly applying payments toward principal, you need to request a "Payment logic change request form" from them and specify that you want "Curtailmaint payment logic" applied to your payments. Otherwise they will do the sketchy pseudo-bank thing of applying some amount of additional payment to prepay future months amount due and interest before it has accrued. This part was easy enough after many back and forth emails I stumbled across the magic words for the Roundpoint "Customer Advocate Specialist" to provide the form and explain what they required to process payments normally.

We eventually settled on using my bank's "Bill Pay" service to send payments. I used Ally for this, from a new account created specifically to pay Roundpoint. This was my first experience with "Bill Pay". It seemed easy enough at first, I sent a $20 payment that they received and applied within a couple days, and then the same with a $2k payment. I then sent a $20k payment that took well over a month after the date Ally said they should receive payment by for them to apply it. Apparently Ally sends any "Bill Pay" over $10k via paper check and anything $10k or less electronically. $10k payments turned out to be the way to go, as they would generally be received and processed within a day or few. This took three months to figure out. Roundpoint gave the runaround as did Ally. I will most likely close my Ally accounts after I am done paying off Roundpoint.

For several months Roundpoint declined to acknowledge my questions about their statement on the invoices mailed to me that the interest rate will change on 6/1/2023 "Interest Rate (Until 06/01/2023): 3.875%"). I explicitly questioned this several times asking if Roundpoint intended to commit fraud or breach our contract by changing the interest rate at 5 years instead of the 10/1 ARM that this contract actually is. Eventually after several months of back and forth the "Customer Advocate Specialist" responded with "On the matter of the payment change, I could not find where this was communicated. Can you please advise me on or provide the source of that info? I see you have a 10/1 ARM which should not be adjusting until June 2028.".

I sent him some examples of where Roundpoint's intention to change the interest rate in breach of contract was communicated to me, but he did not acknowledge this again after that one time. I let it go as I figured documentation of that acknowledgement from Roundpoint that the terms are 10/1 ARM plus my original loan documents were sufficient if I have to take this to court.

Some other minor back and forth since then but mostly just me sending regular $10k payments via Ally "Bill Pay" with no further communication as I figured we'd be done soon enough. Manually tracking how payments were applied in a spreadsheet, validating no incorrect application of payment, along with manually updating the balance in Mint.

Then on 5/23/2023. I received another non postmarked letter from Roundpoint dated 5/17/2023 on the latter inside (more timely than usual when comparing these dates), alleging that I have breached our contract by not purchasing a homeowner's insurance policy to protect myself and Roundpoint from total loss and liability. This is of course an absurd accusation for obvious reasons, and it comes with threats of fraudulent charges from Roundpoint for very expensive insurance that doesn't cover anything and of course that I do not want or consent to since I already have a perfectly acceptable insurance policy.

I sent another email of 5/23/2023 to Roundpoint explaining the absurdity of this, along with proof of insurance. I requested to know Roundpoint's position and intention regarding breach of contract on the interest rate and their false allegations that I do not have an insurance policy to protect myself and Roundpoint. No response so far. I sent another $11k and change of payments today via two Ally "Bill Pay" transactions today and I'm waiting for some money to move to Ally so I can send another $10k tomorrow. At which point I'll have $10k left to pay them. I sent another email to Roundpoint today stating as much, with evidence that I sent these payments, and again requesting to know their position and intentions. no response so far.

If I don't hear from them by tomorrow afternoon I will send another email with evidence of the $10k payment I intend to send tomorrow and again ask for their position and intentions. At that point there will be $10k left to pay them, which logistically with the bank holiday Monday cannot happen even if I had the money already at Ally, but honestly the last $10k will be a stretch that I can't do immediately so will put me past their threat of breach fo contract on 6/1/2023. I am concerned they will breach contract on interest rate and with fraudulent charges for some sketchy insurance company their are in cahoots with before I can pay this loan off and be done with them.

The ensuing issues would likely have to be settled in court and cost me a lot more time and effort than I've already put into simply trying to pay a mortgage, along with travel costs, lost income, and potential lawyer fees. I can't imagine it would be particularly profitable for Roundpoint either, but I suspect they are a shady pseudo-bank like Sallie Mae that fairly openly commits fraud and other such crimes against people who largely don't know how to push back or won't push back. I'm very thankful that at the time Roundpoint chose me as a customer I was in the position to rapidly pay down this debt, unfortunately it looks like not quickly enough to avoid their scams though.

Desired outcome: Don't commit fraud, allow me the time to pay off this loan over the next month or two before you breach contract.

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5:42 pm EDT
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RoundPoint Mortgage Servicing Mortgage

This company sucks. You cannot be reached by phone, when I tried I was told by a stinking system that I was number 158 in line. Obviously, a few others out here are having problems also. I have written 2 emails with no response. My loan was transferred to you by Mr. Cooper.

My escrow was short and I was told I needed to pay the make up for 2022. Now your pos company has raised my monthly payment way above both the higher escrow needed for 2023 and the make up for 2022. When I cannot reach anyone to speak with it is very disturbing and makes me realize what a bunch of crooks you are.

I will continue to bash your company as long and in as many places that I possibly can. There is a reason that on wallethub you score a 2.2 with 68% 1 star ratings.

DO NOT USE THIS JOKE OF A COMPANY!

Desired outcome: I need someone with an understanding of why my escrow is so far over what I think it should be to call me.

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10:02 pm EDT
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RoundPoint Mortgage Servicing Mortgage services

Corrupt Company not recommended.

This company force places unnecessary insurance on seniors. Then refuses to refund thousands of funds stolen from the customers escrow accounts.

I would highly caution against doing business with this company.

I referred my case to the Better Business Bureau. Roundpoint Mortgage stalled an entire year by emailing me and stating that they were “looking into a solution”.

No solution was ever offered and $2200 was never returned.

Desired outcome: Refund of unnecessary insurance premiums that were force placed.

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4:03 pm EST
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RoundPoint Mortgage Servicing Insurance funds

They r refusing to give me a penny for my repairs. I sent all invoices and work orders and they were supposed to send me a percentage and will not send me anything. They assured me over the phone they would send me funds. They keep saying I need an inspection. But they r supposed to send me a percentage of the funds before they do an inspection. Worst treatment I ever had from a mortgage company

Desired outcome: Disbursement of my settlement funds

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9:59 am EDT

RoundPoint Mortgage Servicing Mortgage

You guys bought my motgage in the middle of me trying to close on my house and i have been unable to get a propper payoff statement.

I've been on the phone relentlessly and no one seems to care. I need to close and be in the new place ASAP.

Additionally, you're charing me for ayment that I made to my old lender.

I can't wait to be out of your hair

Desired outcome: get me a payoff statement ASAP; and credit me my payment to my previous lender NOW.

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10:24 pm EST

RoundPoint Mortgage Servicing PMI

Terrible customer service

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8:06 am EDT

RoundPoint Mortgage Servicing PMI Insurance

Since I asked to have my PMI removed and to refinance I have been treated terrible. Not only have they raised my payment buy $80 they refuse to properly remove the insurance. Going to refinance quick !

Desired outcome: New rate and no PMI

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4:19 am EDT

RoundPoint Mortgage Servicing mortgage and escrow fraud

I am taking legal action as my escrow account has been increased exponentially and wrongfully.

Roundpoint mortgage service has been in class action settlements previously.

If they'd like to contact me before my real estate lawyer gets involved contact me at [protected] before Friday June 7th, 2018.

I hope this issue can be resolved before my next payment or I will be taking legal action.

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12:16 pm EST

RoundPoint Mortgage Servicing scam

I received a call from roundtop mortgage. I do not have an account with this company nor have I ever. Of course I called bk and the lady wanted ss info n my name. I repeated to her I refuse to give you any information. I don't have an account with you nor have I ever. I then asked how they get there info to contact people, she couldn't answer me. Beware of this scam. The number is 1-877-426-8805.

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5:10 pm EST
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RoundPoint Mortgage Servicing incompetence

If incompetence were an Olympic event, Roundpoint is a Gold Medalist.
After 3 years, I am still trying toget escrow issues resolved. This after getting a letter of resolution from a Senior VP. They are now November 2018) claiming that I have to retain escrows for 24 months... from a loan origination date of January 2016... I mean, I can scream, but I just don't know how to defend against such incredible levels of stupidity.

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11:41 am EDT
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RoundPoint Mortgage Servicing escrow. nightmare.

Roundpoint purchased my mortgage in January 2018. I ended up buying my home outright after 8 months of dealing with these incompetent escrow scammers. My property taxes would have been due in 4 months, and I just didn't have the time, nor the patience, to face the inevitable screwup that I KNEW was coming. The only task these folks have mastered is the art of the "new escrow analysis". Every time they f-up something, they get to do an escrow analysis and increase the amount you owe towards the non-existent escrow shortage that THEY created. For example: I owe property taxes to county "A"... so RPM decided that I also owe taxes to county "B"... AND to county "A". Since they anticipated that they'd be paying full property taxes to TWO different counties, my escrow account was insufficient to cover double taxation. . "That'll be an additional $300 bucks towards escrow". Multiple phonecalls to correct the problem went without action. Well... not entirely true... they DID, at one point, have me also owing taxes to a THIRD county that they just randomly chose from a list of hundreds of counties in the state of TEXAS... so, yes, they removed the third taxing authority and just settled at two...so they did sorta fix that. Whoopee for me. Then they paid my hazard insurance from my escrow account to the wrong insurance company. My records clearly indicated who to pay, where to pay, and how much to pay. But, for some unknown reason, RPM sent a payment to the wrong insurance company... to an address that had nothing to do with payment processing for that wrong company. I had to pay my own hazard insurance out of pocket while I dealt with RPM and the longest, most frustrating effort to get a stop-payment issued on the erroneous check. It took a month... and they fixed it by taking an additional disbursement out of my escrow account for the second check. This made my escrow account shortage even bigger and better than before...and the "new escrow analysis" quickly followed. It took a formal letter and hours on the phone to get that money returned to my escrow account. But...now that they anticipate duplicate hazard insurance, duplicate property taxes...they want to charge an additional $98/mo toward escrow on top of the additional $300 they're charging me just for their tax screwup . The thought of spending more hours on the phone to try and straighten out who to pay, where to pay, and how to pay my property taxes is exhausting. I paid off my mortgage just to get these people out of my life and my finances. Avoid this company at all costs. Customer service department will take your information and pass you off to an insurance specialist...who will get all your information and pass you off to the escrow department...who will get all your information and... it quickly becomes clear that none of these departments communicates with the other departments. So, it does no good to try and bypass the phone tree and go straight to the "correct department"... no one will have any information or any record of the fifty times that you already contacted RPM. Send a formal "NOTICE of ERROR" letter... it seems to be the only means of contact that's effective... aside from avoiding this company completely! And if you think you can refinance to get away from them...? Be aware that banks can't legally refinance if they are offering terms and/or interest rates that are worse than your current mortgage servicer. You may end up stuck with RPM and their incompetence...like it or not.

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2:16 pm EDT

RoundPoint Mortgage Servicing equifax and customer issues

I am very upset about how Roundpoint handled my phone interview with Equifax and myself. I have a multitude of complaints with that had an effect on my refinancing process. I spoke with several Reps who were unable to assist me and apologize. My plans on taking this to the media is great. Also My loan officer said that Round Point was reporting on my credit and I am currently chapter 7. My issues go on and on.

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6:16 pm EDT

RoundPoint Mortgage Servicing asked to falsify closing disclosure calculation 8.5 months after accepted offer by roundpoint short sale processor

After 8.5 months with an accepted Offer to Purchase, Seller and Buyer are unable to close by deadline -- AGAIN. This time it's because Processor requests we falsify calculation section on Closing Disclosure (among other things).

1st because Processor insisted listing and offer deadlines were expired when they weren't.

2nd because Processor insisted there was a discrepancy between list price in the MLS ($269, 900) and an Amendment to the list price$250, 000).

It took 2 full days of resending documents and spelling it out in emails via Point of Contact and his manager to remove this new obstacle to closing. Over and over again, after pointing out Processor was confusing Listing Contract with Offer Contract, we'd receive email stating, "Listing Amendment with $250, 000 price needed for approval." After 2 full days of constant back and forth, Processor finally must have realized she was looking at an Amendment to the Offer, not listing, because the discrepancy obstacle disappeared without explanation.

3rd is painfully on-going. For 3 DAYS we've been in back-and-forth communication through Point-of-Contact, Armando, trying to get a Closing Disclosure together that's acceptable to Buyer's lender, title company and RoundPoint Mortgage Short Sale Processor. At the bottom right of the CD is the line that reads "Cash __From __To Seller." Above this line is the total from Section N and above that line is the total from Section M.

Total of Section M - total of Section N = sum due to or from Seller.

It's a computer generated grand finale line on the form and devised so once sections are totaled, a mathematical formula generates the check mark in appropriately. The check mark in the "Cash __From __To Seller" line cannot be placed arbitrarily.

M = "Due to Seller at Closing"
N = "Due from Seller at Closing"

If "M" is greater than "N, " M - N = positive sum.
The check mark is computer generated to always show up as "Cash __From X To Seller" when the amount of M- N = a positive sum. Because more was due TO Seller at Closing (M) than was due FROM Seller at Closing (N).

If "M" is less than "N, " M - N = negative sum.
The check mark is computer generated to always show up as "Cash XFrom __To Seller" when the amount of M - N = a negative sum. This is because more was due FROM Seller at Closing (N) than was due TO Seller at Closing (M).

3 Days prior to closing -- after Seller and Buyer have been waiting 8.5 months and another Amendment to extend closing is needed if it doesn't close -- we are told by Point of Contact the Closing Disclosure is rejected.
Processor insists through 3 full days of communication through Point of Contact that Section M must total $261, 000 and Section N must total $259, 000 and the "CALCULATION" Section must read "Cash XFrom __To Seller $2, 000."

3 FULL DAYS of title company and Buyer's Lender pointing to the mathematical formula regulating the Calculation Section. 3 Full Days of trying to explain to everyone involved why RoundPoint Mortgage Short Sale Processor continues to reject the Closing Disclosure because the $2, 000 that's due from Seller at Closing is listed in Section "N", titled, "N. Due from Seller at Closing" and insists on continual rejections of CD until Processor sees the $2, 000 that's due from Seller at Closing listed in Section "M, " titled "M. Due to Seller at Closing."

Processor demands the following for approval of Closing Disclosure:
M (Due to Seller) $261, 000 - N (Due from Seller) $259, 000 = $2, 000
Positive sum always generates a "Cash due __From X To Seller" check mark. RoundPoint Mortgage Short Sale Processor says keep the figures where they are and move the check mark from "XTo Seller" to "From."

It should read:
$259, 000 (due to Seller, M) - $261, 000 (Due from Seller, N) = -$2, 000
The negative sum generates a "Cash due XFrom __To Seller"

Point of Contact manager was supposedly going to speak with Processor manager to work through the situation. We were going to be updated. Instead, we are still waiting and wondering about RoundPoint Mortgage's ethics policies, communication policies, why a RoundPoint Mortgage Processor would repeatedly request legal documents be falsified (and thus making the rules of math irrelevant), why is it the RoundPoint managers wouldn't step in sooner, and why they left Seller, Buyer, title company, lender and Realtors hanging at the beginning of a holiday weekend when we were told by Point of Contact, Armando, we would hear back from someone today.

Maybe RoundPoint would rather sell after it's foreclosed so Processor doesn't have to deal with M - N = Cash ___From ___To Seller."

WARNING: 8.5 MONTHS MAY BE REQUIRED FOR CLOSING ON OFFER TO PURCHASE ROUNDPOINT MORTGAGE SHORT SALE PROPERTY and FALSIFICATION OF LEGAL GOVERNMENT DISCLOSURES MAY BE ASKED OF YOU AS CONDITION OF FINAL CLOSING DISCLOSURE APPROVAL.

It's shameful and those signing up to do business with RoundPoint Mortgage need to be warned about what they're getting into.

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10:51 am EDT
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RoundPoint Mortgage Servicing unethical escrow fraud

RoundPoint is a terrible company! Avoid them at all costs! Our mortgage was purchased by them, so we have no choice but to deal with their shady business. They completely over drafted our PMI payments in May and screwed up our entire escrow account. This caused our monthly house payment to triple! I have called 10 times in the last month to get the mistake resolved, and keep getting told the same thing: they are requesting a refund before running a new escrow analysis and to keep waiting. Meanwhile, I'm still making exorbitant house payments! No one can explain how this major mistake was made in the first place; all they do is apologize for the inconvenience. Reading through these reviews, I see the exact same thing has been done to other people. Seriously, they are not trustworthy, and I do not see how they've stayed in business. I have since reported them for fraud with the FBI and also the BBB. I will write as many reviews as I can until this issue is resolved. I want my escrow account to be reimbursed and my house payment to return to its original amount. I also want someone from RoundPoint to call me back and respond to my complaints.

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2:36 pm EDT
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RoundPoint Mortgage Servicing mortgage payments

8/22/2017

These people apparently don't understand English and they are only out for the money. When Embrace sold my loan to them I made sure they understood that my payments would be made at the end of the month for the 1st of the following month to be sure my payments would not be late. I inadvertently sent a check on the 1st which messed up my payment for the following month. Rather than make a note that said I missed a month, they ended up charging me late fees for every month up to recent. I asked why I never got monthly statements and the girl was very rude and said they had been sending me monthly statements and I should be checking my mail. Suffice it to say I was Pi***ed! If I could find a way to have someone else buy my mortgage, I would do it in a heart beat. I had no choice as who was chosen Embrace sold my loan to them. Save yourself the headache and don't bother with these idiots!

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2:37 am EDT
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RoundPoint Mortgage Servicing enormous increase in hazard insurance

Roundpoint has raised my hazard insurance from $5 a year to $4, 000. This has raised my mortgage payment $500 a MONTH. Ridiculous. Hazard insurance? Why? This is clearly fraudulent, and I'll be consulting attorney. Does anyone have any advice? I haven't gone through the phone battle yet as I just got the bill, so if anyone has a tip, I'd appreciate it. I know a lot of ppl are in similar circumstances. Class action? Sign me up.

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Update by Lovemutts
Aug 20, 2017 12:17 am EDT

Really? Because that's exactly what they did. So go ahead and educated YOURself about corruption in the mortgage industry ! I've seen class action suits against Wells Fargo, b of a and chase. So don't presume to tell me what you think is some stellar industry. If you're not involved, and it's not happened to you, be gone. Ridiculous! No one to blame but yourself. I wonder which song you'll sing when it happens to you.
I don't want your sanctimonious opinion. You don't matter. Keep it to yourself thanks.

Update by Lovemutts
Aug 20, 2017 12:12 am EDT

I don't consider opinions from ppl not affected by this issue.

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SWH47
, US
Aug 20, 2017 1:32 am EDT
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Poor luvmutts...home insurance increased and it's the lenders fault! WRONG! You either let yours lapse and have forced placed insurance or had claims which can also increase premium. Call your Agent and find out why, but stop posting dribble about your horrible lender did it! Only the ignorant would do so. Also please, Wells, B of A, and Chase are NOT Mortgage companies, rather Federally Insured BANKS! Yes, they are crooks, and hope all who maliciously hurt others acting as a fiduciary go to jail! There are/were some unscrupulous Mtg lenders, realtors, appraisers AND. consumers who also need to rot in prison! However the SAFE Act has restrictions in place to include background, licensure and continued education to better keep the riffraff out of the industry (all except later an officers in an FDIC Bank! i.e. Chase, Wells and B of A are NOT LICENSED!).
Yes luv, I know this industry well and have ALWAYS been compliant is state/federal law, always served my clients with integrity and care! However as I see ridiculous accusations online, and a Site like this who doesn't give any recommendations and or advice, I get more than irritated seeing consumers ready to blame a lender for something they can't control! (Like your insurance! Sorry, but they can't increase premium on insurance). Bottom line, taxes increase, insurance iincreases, and it's really your responsibility. Suggest call your agent and or find another company!

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SWH47
, US
Aug 19, 2017 9:12 pm EDT
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This feed has too many people looking for a handout wanting to stay in their home without paying for it! Your initial paperwork states clearly that without on-time payments for "X" years, your home can go into d fault! Almost better than 90% are mad because the big bad Mortgage company will not Modify their loan? Make the payment or sell and rent! The great American Pity Party must stop.

S
S
SWH47
, US
Aug 19, 2017 9:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don't work for this company nor any affiliation. After reading most about RPM, the solution is crystal clear for most of you. Educate yourself about what a mortgage is, and read your Note that YOU signed when buyers ng the home! RPM did NOT raise your insurance! Suggestion, sell and rent a place. Mtg companies can't raise insurance, property taxes, and if on a fixed rate, unable to change the rate either! But, instead of fixing the issue, best to place blame on anyone but yourself. #Ridiculous

ComplaintsBoard
J
12:38 pm EDT
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RoundPoint Mortgage Servicing mortgage

Unbelievable.

Sold my house, loan was paid off on june second. Even though the account should have been closed as the loan balance was paid in full the still took another months worth of loan payments out of my checking account on june 5th which is 4 days after the etf is to take place.

When I called to get this resolved I was told it would take 20 days even though this was their fault because if the loan was paid why are they still taking my money?!?

First customer service agent hung up on me while saying ma'am I will try to expedite your claim but our policy is 20 days.

Second agent put me on hold for over 20 minutes whole waiting to talk to a supervisor. Maybe they were trying to get me to hang up I don't know. Little did they know I had the day off and time to kill.

Finally I talked to a supervisor, she was as much help as the second agent. There was no resolution. She did give me an email address that I could submit proof to that said money did come out of my account.

In the end I called my credit union and explained the situation and about 1 hours later the money was back in my account.

Unbelievable.

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RoundPoint Mortgage Servicing contacts

Phone numbers

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Website

www.rpmservicing.com

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