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Rooms to Go Complaints & Reviews

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Rooms to Go - Crappy furniture / service

Posted: 2014-07-25 by    nagybran
Complaint Rating:  0 % with 0 votes
You'd think if you paid $3000 for a leather sofa/loveseat you'd get what you paid for. Wrong. Apparently you get used furniture instead. Bought this set back in May, on Mother's Day actually. After bringing it home and opening it up, my husband and I found cuts on it. Also found spots that were peeling already. Had to wait for a service tech to come out, which showed up during a time that was already told was inconvenient for us. He got mad and left. After going round and round with customer service, they finally agreed to just switch it out and bring new ones as a "one time...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Already paid, have receipt now won't honor

Posted: 2014-04-14 by    kellyrn
Complaint Rating:  0 % with 0 votes
I purchased a furniture package back on march 8, 2014 to be delivered in my new apartment for our move in date on April 4, 2014. When the furniture came, the coffee table was to big (my husband is in a wheelchair and can't even get to the couch). I went to the store and talked to the manager- Herby who then let me purchase another TV console in place of the table. I paid the difference and received my receipt and delivery date which would be the same day as the rest of my original order(4/17/2014). I was then contacted that Friday night at 8pm saying that the purchase I made and paid for was...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - horrid customer service

Posted: 2014-03-21 by    Glenn and Mona
Complaint Rating:  0 % with 0 votes
Dear Rooms to go CEO. My wife and I would like you to know about the extremely difficult time we have had with a trundle bed that we bought in your store. We originally bought the bed in the summer of 2013. In December the bookcase attacked to the bed began to collapse. On inspection, I found that the bolts that were supposed to hold the bed up were never put in (they were in one of the bookshelves behind a sliding door). The only thing holding the bookshelf up was 3 small screws on one side that eventually cracked the wood and became loose because the larger bolts were not placed. The other side...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Inferior Quality Cushions

Posted: 2014-01-31 by    jburgess
Complaint Rating:  0 % with 0 votes
my husband and I purchased a sectional sofa from Rooms to Go in November 2013. The furniture was delivered on 11/29/2013. We were out of town from 12/5 - 1/4. When we returned and sat on the sofa for a week or so we realized that the sofa cushions were all crunched down and would not support a person sitting on them. We called Rooms to Go to report the problem they sent out a Service representative the 10th of January to inspect the sofa. He was amazed that the sofa had deteriorated so quickly and said that there must be a manufacturers defect in the item. He took photos and assured us he would...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - over zealous salesman

Posted: 2014-01-12 by    ROSEBUD068
Complaint Rating:  0 % with 0 votes
Went to Rooms to Go to buy a recliner...I decided on and indoor chaise that was priced $348...The salesman (who had no personality or time for chit chat) writes it up and tells me over $500...He added on stain protection, warranty and delivery of $65..WITHOUT EVEN ASKING.! HE PRACTICALLY DOUBLED THE PRICE OF THE CHAIR...

I told him..I DON'T WANT STAIN PROTECTION, I DON'T DO WARRANTEES (THEY SOUND GOOD BUT WHEN IT COMES TO PLACE A CLAIM ON IT ...LOTS OF LUCK..THEY FIND EVERY EXCUSE NOT TO PAY OUT OR FIX OR REPLACE) AND NOR WILL I PAY FOR DELIVERY WHEN I HAVE BOTH A VAN AND...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Junk Sectional

Posted: 2013-12-21 by    Dont go to ROoms to go
Complaint Rating:  0 % with 0 votes
My husband and I recently bought a cloth sectional from Rooms To Go. From the very first moment they dropped it off it was already broken!!! The Ottoman pull out drawer is covered to look like the rest of the ottoman, but the facing wasnt even attached and six sharp nails were sticking out not attached to the drawer. I called immediately because we have five children one being 8 months. Then after they dropped it off they wouldnt even put the sectional pieces together. I asked them to please finish putting it together and they said;" Mam, thats not our job" I was so pissed so i had all...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Furniture falling apart.

Posted: 2013-11-14 by    Laura Penman
Complaint Rating:  0 % with 0 votes
I purchased a childs set, bed, trundle storage, chest and dresser with mirror. The dresser has had four service calls. Last visit the tech said he couldn't do anything fault was from usage! This is a four year old girls furniture, has not been used much at all. The drawers are cheap and fall apart, tracks come off the drawers and you can not open them. This is awful furniture, was quite expensive. They are sending a repair tech back out...I will follow up. Be careful if you purchase from this company, they do not back the warranty on your contract. Rude service tech....
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - BAD CUSTOMER SERVICE/BAD QUALITY

Posted: 2013-07-11 by    monserrate
Complaint Rating:  100 % with 1 votes
WHENTO ROOMS TO GO, TAMPA FLORIDA ON 1502 NORTH DALE MABRY HWY TAMPA FLORIDA., I BOUGHT A FURNITURE SET ON JULY 2, 2013 THEY DELIVER ON JULY 6. WHEN THEY CAME, THE SOFA WAS MISSING 2 PILLOWS AND THE OTTOMAN WAS RIP OFF ON THE SIDE .I WHEN TO COMPLAING ABOUT NO ONE WANT TO DO NOTHING ABOUT, I WENT NEXT DAY ON JULY 10, 20013. AND THEY TELL ME THAT THE MANAGER WAS IN THE METTING, WE FOUMD OUT THAT HE WAS OFF THAT DAY. SO A OLD LADY, SHE SAID SHE WAS THE OFFICE MANAGER AND SHE TELL ME THAT SHE CAN NOT DO ANYTHING JUST WAIT, I TELL HER THAT IS NOT FAIR THAT I HAVE TO WAIT AND KEEP TAKING TIME OFF FROM...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Poor Quality in Products

Posted: 2013-05-29 by    Disappointed Customer in Texas
Complaint Rating:  0 % with 0 votes
I purchased almost $7, 000 in furniture from Rooms to Go and was satisfied with the products until my dining table bench started tearing and cracking. I still had warranty, so they replaced the bench seat with no problem. My warranty expired 3 weeks after this. A month later, the threading started coming apart on the bench seat that they replaced and the buttons also started popping off. I called to see what can be done about it and was told the best solution would be to open the yellow pages and hire some kind of technician because there was nothing that could be done since my warranty expired....
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Texas - Kids Furniture

Posted: 2013-05-24 by    Lucia Portice
Complaint Rating:  0 % with 0 votes
I already sent in my complaint had a very bad experience on their furniture I am paying for furniture that's falling apart and they haven't fix yet....
Complaint comments Comments Complaint country United States, Texas Complaint category Furniture

Rooms to Go - Florida - Bad Quality

Posted: 2013-04-02 by    January Jones
Complaint Rating:  100 % with 1 votes
I bought a leather couch, loveseat and recliner from Rooms to Go a couple of years ago. We started noticing tearing on the headrest of the couch. Unfortunately, the warranty only covers food stains. It doesn't cover them making a poor quality product. For the amount we spent on the set, you would expect it last more than a couple of years. Not impressed....
Complaint comments Comments Complaint country United States, Florida Complaint category Furniture

Rooms to Go - Texas, McAllen - discrimination

Posted: 2013-03-14 by    bberna3
Complaint Rating:  0 % with 0 votes
I went in to rooms to go in McAllen TX with the purpose of buying some sofas there was only about eight costumers in store and the whole floor was full of employees I was looking at the furniture hoping an employee would come and acknowledge our presence and let us know about there store deals seams like they were not interested in selling to us based on the way we looked we had just come from a walk at the park and I was wearing tennis shoes, husband also, a couple walked in nicely dressed and everyone started asking them if they needed help, it made me feel so low after all I walked in there with...
Complaint comments Comments Complaint country United States, Texas, McAllen Complaint category Furniture

Rooms to Go - Texas, Spring - warranty scam

Posted: 2013-02-08 by    MaddHadder
Complaint Rating:  100 % with 2 votes
Purchased the warranty plan. Had a service tech come out and check my couch b/c I could not get a stain off. He stated they will replace the cushions under my warranty. 2 wks later a customer service rep called and said they will not replace. After complaining they sent the same tech out, same result, same call for c.s.rep. I had to email the CEO and COO of RTG to get someone to reopen my case with them. They still will not replace my cushions under the warranty. They claim it was not food related stain even though it was. That company has horrible customer cervice. Do not buy from them!!!...
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Furniture

Rooms to Go - Alabama, Mobile - Fraudulent sales practices

Posted: 2012-10-22 by    Deedee1662
Complaint Rating:  0 % with 0 votes
On October 12, 2012 I went to the Rooms To Go store in Mobile and paid in full, by check, for a bedroom suite, mattresses and 2 lamps; I was given a deliver date of October 19, 2012. When my furniture was delivered I noticed right away that the furniture being delivered was not what I had ordered. I immediately called the 800 customer service number and spoke with someone there. The lady on the phone told me not to let the delivery drivers leave yet and she looked up my order. She said the order showed three different bedroom suits had been put on the order and then removed, so I gave her the name...
Complaint comments Comments Complaint country United States, Alabama, Mobile Complaint category Furniture

Rooms to Go - North Carolina, Rolesville - Terrible costumer service and they do not honor their warrenty

Posted: 2012-10-13 by    very dissapointed cust.
Complaint Rating:  0 % with 0 votes
We purchased a living room set, less than 6 months ago. We also purchase the added fabric protection And extended warranty !!! We also got the furniture with removable slipcovers, so they could be washed easily. The slip covers got food and drink stains on them- which is supposed to be covered under the warranty !!!~!! I called, in 4 months after getting the furniture and customer service told me that, where we live, they only provide a technician in our area on a Wednesday between the hours of 8-5. I said that I work on Wed., and that I did not get home until 3:30-4 O clock. They told me that they...
Complaint comments Comments Complaint country United States, North Carolina, Rolesville Complaint category Furniture

Rooms to Go - Texas, Willowbrook Houston TX - Did not honor price offered.

Posted: 2012-08-30 by    widalis roque
Complaint Rating:  0 % with 0 votes
I went to this store with my husband to buy a bedroom set for my baby boy. We ask an empoyee for the price she said it was $1255.00 then she said she was busy and told us to wait a couple minutes, she never came back and let us waitting. Another employee took care of us. We also ask him if $1255 was the right price for the package we wanted to get, he said yes, so we decided to purchase it. The final price was $1495.00 including taxes and delivery. We paid $1200.00 with our card and decide to finance the remaing balance. We were super happy with our purchase and expecting the delivery in 2 days....
Complaint comments Comments Complaint country United States, Texas, Willowbrook Houston TX Complaint category Furniture

Rooms to Go - Georgia - Leather Sofa Return

Posted: 2012-08-28 by    So Dissatisfied and Angry
Complaint Rating:  0 % with 0 votes
Rooms To Go has some serious customer service issues. I purchased a 100% leather sofa three years ago, RTG called me and offered an additional three year warranty for approx. $100. Fast forward 2012 the sofa started to crack and peel. Called the warranty company they sent a leather technican to review and found that the sofa needed to be replaced. I chose another sofa and when they came to deliver and pick up the old sofa they also said they needed to take an arm chair that was not part of the warranty order. They were to only take the sofa and deliver the new one. Apparently they included my arm...
Complaint comments Comments Complaint country United States, Georgia Complaint category Furniture

Rooms to Go - South Carolina, Myrtle Beach - repair

Posted: 2012-07-25 by    steve turner
Complaint Rating:  0 % with 0 votes
I bought a package deal about 2 years ago. the recliner has a defect. I think it can be fixed but rooms to go told me they could not fix it if was out of warranty. I expected to pay but they want come out to fix the problem. I did see that this furniture snaps together like a toy. no wander they just offer a 1 year warranty. I appliance companies did their customer like this they would some be out of business
No more furnture from these people....
Complaint comments Comments Complaint country United States, South Carolina, Myrtle Beach Complaint category Furniture

Rooms to Go - Florida, Jacksonville - PROMOTIONAL SCAM

Posted: 2012-06-28 by    WHEELIE HURT
Complaint Rating:  0 % with 0 votes
SCAMMED WITH PROMOTIONAL TRICK, PURCHASED A SIMMONS CHILLOWAT KING SIZED MATTRESS SET, ADVERTISED WITH FREE TV. WE DIDN'T EVEN WANT OR NEED THE TV WE HAVE FOUR ALREADY. SALESMAN TOLD US THAT IT WAS FREE, AND THAT THE PRICE WAS THE SAME WITH OR W/O TV. WE WERE CONVINCED BY THIS AND REALLY LIKED THE COMFORT OF THE DISPLAY MODEL AND PURCHASED THE BED. WELL, NEEDLES TO SAY, IT HASN'T EVEN BEE TWO FULL MONTHS AND THE MATTRESS HAS BUMPS AND LUMPS THROUGHOUT THE SURFACE TECH CAME, INSPECTED THE MATTRESS AND APPROVED A REPLACEMENT. WE WERE SO DISPLEASED WITH THE MATTRESS WE ASKED THAT WE COULD...
Complaint comments Comments Complaint country United States, Florida, Jacksonville Complaint category Mattresses

Rooms to Go - Bed

Posted: 2012-05-06 by    R binns
Complaint Rating:  0 % with 0 votes
I ordered a bed over six weeks ago, and still have no idea when it could arrive. If ever. I have made numerous phone calls to a messaging service, which was a waste of time as it got me nowhere. These people took my number and e.mail and nobody got back to me, I will be taking legal action if my money is not refunded. The worst company I have ever come across and I would suggest that you avoid this company like THE PLAGUE. HORIFFIC....
Complaint comments Comments Complaint country United Kingdom Complaint category Furniture

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