logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (3 mins ago)
Google / Work At Home Software
Not requested / credit card charged
2. (7 mins ago)
Fake Passport Websites
Scam or Real?
3. (13 mins ago)
Igor Kasbar took all my money
Igor Kasbar stole my money
4. (14 mins ago)
24hourid@gmail.com is a SCAM ARTIST
24hourid@gmail.com is a SCAM ARTIST
5. (15 mins ago)
ID Chief
Just a question

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Rooms to Go Complaints & Reviews

Sort by: Date | Popularity

Rooms to Go - Texas, Friendswood - Damaged furniture...again

Posted: 2014-11-18 by    THoneysette
Complaint Rating:  0 % with 0 votes
We ordered furniture on 10/11/14 and had everything delivered on 10/16/2014 with the exception of our couch. It was set for delivery on 11/13/2014. Every single piece that was delivered on 10/11/14 was damaged. TV stand was scratched on top, loveseat had marks running down the front console (looked like excess adhesive from putting in cup holders and there was material sticking out from under one of the cup holder. We received a chair side table instead of the end table that was shown in the package, the lamp had a big gap where the two pieces came together and the lampshade wouldn't sit straight...
Complaint comments Comments Complaint country United States, Texas, Friendswood Complaint category Furniture

Rooms to Go - Texas, Southlake - Internet Sales/Customer Sales Refuses to Fix RTG Mistake

Posted: 2014-11-03 by    Nancy A Anderson
Complaint Rating:  0 % with 0 votes
I purchased a trundle on 8/29/14 to go with a previous purchased Mission bunk bed that was being handed down to my youngest son. The purchase was made via the website since I knew what I wanted and didn’t need to go to the store. (I actually ended up revising the order via a phone call to RTG to change the color of the bedside table and add a desk for one of my other son's room.) The original Order # is 5094929i and can also be found under the phone number 214-762-3846. The trundle and other items were delivered on 9/12 /14. The delivery men put the furniture together and put the trundle...
Complaint comments Comments Complaint country United States, Texas, Southlake Complaint category Furniture

Rooms to Go - Georgia, Douglasville - Hidden Charges

Posted: 2014-11-02 by    ccullen
Complaint Rating:  0 % with 0 votes
(Copy of letter I have sent to Rooms To Go)
To Whom It May Concern:
This letter is to file a complaint about service we recently received from a Rooms To Go salesperson named Ophelia Hunter at your Douglasville, GA location. My husband and I went to Rooms To Go on Saturday, 11/1/14 to look at furniture since we have just bought a new house. The room we wanted to furnish first was the living room. After spending much time in your showroom, we finally decided on a sofa, loveseat, and an extra chair that was a display model. Ms. Hunter was very helpful throughout the whole process. My...
Complaint comments Comments Complaint country United States, Georgia, Douglasville Complaint category Furniture

Rooms to Go - Defective furniture terrible customer service

Posted: 2014-10-30 by    soflatechie
Complaint Rating:  0 % with 0 votes
Stay away from this store. I bought several thousand dollars worth of furniture here. Items purchased were a dining room set, living room set, and entertainment center. Everything we bought was defective. Spoke to Manager Jackie who is extremely rude and inflexible. First was told they would replace furniture then she went back on our agreement. Had to get BBB.org involved and still was never completely resolved. Staff never calls back when they say they will and do NOT stand behind their products. Ended up buying some of the furniture at City Furniture. Everything was delivered next day and in...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Texas, Frisco - Thieves/Liars/Poor Customer Service

Posted: 2014-10-29 by    Melody Harrison
Complaint Rating:  0 % with 0 votes
In August of 2013, I purchased a living room set (power recline sofa, power recline chair, cocktail table, end table, console table and lamp) from the Rooms to Go store in Frisco, Texas. My total on that purchase was $3560.65 and included a “free television” or gift card from Best Buy. Let me give you a brief rundown of the timeline.

8/11/13 Furniture Purchased

8/13/13 Furniture Delivered the first time (Tables scratched, couch scratched)

8/24/13 Replacement Furniture Delivered

6/14 1st Call to Set Up Technician because of Rip...
Complaint comments Comments Complaint country United States, Texas, Frisco Complaint category Furniture

Rooms to Go - Motorized Chair

Posted: 2014-10-24 by    Cuquilu
Complaint Rating:  0 % with 0 votes
My Mom purchased a motorized reclining chair (Rooms to Go version of a Lazy Boy) for my Dad's birthday on April 10 last year. She is an older person and forgot to get the insurance, in part because Rooms to Go promised to call back and never did. A year and three months after the year-long warranty ended, the motor went kaput. We went to Rooms to Go and were told, sorry, no warranty no help. They gave my Mom the name of a technician and three weeks later, I finally herded him down. He tried to order the parts and was told she had to order them. She did. Then a month later was told, there was...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Wood popping through couch

Posted: 2014-10-03 by    Phillip and Lora Benton
Complaint Rating:  0 % with 0 votes
We purchased six different pieces from Rooms To Go back in July of 2014. I just called to ask if I could get someone to come out and fix our couch. There are two places in the back that are just before popping through the material in the back. I understand that the one year warranty is up but I even asked if I could pay for someone through Rooms To Go to come out and fix it. Their response was sorry, try the yellow pages! I am so upset with the customer service that I have been given from such a well known furniture store!...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Crappy furniture / service

Posted: 2014-07-25 by    nagybran
Complaint Rating:  0 % with 0 votes
You'd think if you paid $3000 for a leather sofa/loveseat you'd get what you paid for. Wrong. Apparently you get used furniture instead. Bought this set back in May, on Mother's Day actually. After bringing it home and opening it up, my husband and I found cuts on it. Also found spots that were peeling already. Had to wait for a service tech to come out, which showed up during a time that was already told was inconvenient for us. He got mad and left. After going round and round with customer service, they finally agreed to just switch it out and bring new ones as a "one time...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Already paid, have receipt now won't honor

Posted: 2014-04-14 by    kellyrn
Complaint Rating:  0 % with 0 votes
I purchased a furniture package back on march 8, 2014 to be delivered in my new apartment for our move in date on April 4, 2014. When the furniture came, the coffee table was to big (my husband is in a wheelchair and can't even get to the couch). I went to the store and talked to the manager- Herby who then let me purchase another TV console in place of the table. I paid the difference and received my receipt and delivery date which would be the same day as the rest of my original order(4/17/2014). I was then contacted that Friday night at 8pm saying that the purchase I made and paid for was...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - horrid customer service

Posted: 2014-03-21 by    Glenn and Mona
Complaint Rating:  100 % with 1 votes
Dear Rooms to go CEO. My wife and I would like you to know about the extremely difficult time we have had with a trundle bed that we bought in your store. We originally bought the bed in the summer of 2013. In December the bookcase attacked to the bed began to collapse. On inspection, I found that the bolts that were supposed to hold the bed up were never put in (they were in one of the bookshelves behind a sliding door). The only thing holding the bookshelf up was 3 small screws on one side that eventually cracked the wood and became loose because the larger bolts were not placed. The other side...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Inferior Quality Cushions

Posted: 2014-01-31 by    jburgess
Complaint Rating:  0 % with 0 votes
my husband and I purchased a sectional sofa from Rooms to Go in November 2013. The furniture was delivered on 11/29/2013. We were out of town from 12/5 - 1/4. When we returned and sat on the sofa for a week or so we realized that the sofa cushions were all crunched down and would not support a person sitting on them. We called Rooms to Go to report the problem they sent out a Service representative the 10th of January to inspect the sofa. He was amazed that the sofa had deteriorated so quickly and said that there must be a manufacturers defect in the item. He took photos and assured us he would...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - over zealous salesman

Posted: 2014-01-12 by    ROSEBUD068
Complaint Rating:  0 % with 0 votes
Went to Rooms to Go to buy a recliner...I decided on and indoor chaise that was priced $348...The salesman (who had no personality or time for chit chat) writes it up and tells me over $500...He added on stain protection, warranty and delivery of $65..WITHOUT EVEN ASKING.! HE PRACTICALLY DOUBLED THE PRICE OF THE CHAIR...

I told him..I DON'T WANT STAIN PROTECTION, I DON'T DO WARRANTEES (THEY SOUND GOOD BUT WHEN IT COMES TO PLACE A CLAIM ON IT ...LOTS OF LUCK..THEY FIND EVERY EXCUSE NOT TO PAY OUT OR FIX OR REPLACE) AND NOR WILL I PAY FOR DELIVERY WHEN I HAVE BOTH A VAN AND...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Junk Sectional

Posted: 2013-12-21 by    Dont go to ROoms to go
Complaint Rating:  0 % with 0 votes
My husband and I recently bought a cloth sectional from Rooms To Go. From the very first moment they dropped it off it was already broken!!! The Ottoman pull out drawer is covered to look like the rest of the ottoman, but the facing wasnt even attached and six sharp nails were sticking out not attached to the drawer. I called immediately because we have five children one being 8 months. Then after they dropped it off they wouldnt even put the sectional pieces together. I asked them to please finish putting it together and they said;" Mam, thats not our job" I was so pissed so i had all...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Furniture falling apart.

Posted: 2013-11-14 by    Laura Penman
Complaint Rating:  0 % with 0 votes
I purchased a childs set, bed, trundle storage, chest and dresser with mirror. The dresser has had four service calls. Last visit the tech said he couldn't do anything fault was from usage! This is a four year old girls furniture, has not been used much at all. The drawers are cheap and fall apart, tracks come off the drawers and you can not open them. This is awful furniture, was quite expensive. They are sending a repair tech back out...I will follow up. Be careful if you purchase from this company, they do not back the warranty on your contract. Rude service tech....
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - BAD CUSTOMER SERVICE/BAD QUALITY

Posted: 2013-07-11 by    monserrate
Complaint Rating:  100 % with 1 votes
WHENTO ROOMS TO GO, TAMPA FLORIDA ON 1502 NORTH DALE MABRY HWY TAMPA FLORIDA., I BOUGHT A FURNITURE SET ON JULY 2, 2013 THEY DELIVER ON JULY 6. WHEN THEY CAME, THE SOFA WAS MISSING 2 PILLOWS AND THE OTTOMAN WAS RIP OFF ON THE SIDE .I WHEN TO COMPLAING ABOUT NO ONE WANT TO DO NOTHING ABOUT, I WENT NEXT DAY ON JULY 10, 20013. AND THEY TELL ME THAT THE MANAGER WAS IN THE METTING, WE FOUMD OUT THAT HE WAS OFF THAT DAY. SO A OLD LADY, SHE SAID SHE WAS THE OFFICE MANAGER AND SHE TELL ME THAT SHE CAN NOT DO ANYTHING JUST WAIT, I TELL HER THAT IS NOT FAIR THAT I HAVE TO WAIT AND KEEP TAKING TIME OFF FROM...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Poor Quality in Products

Posted: 2013-05-29 by    Disappointed Customer in Texas
Complaint Rating:  0 % with 0 votes
I purchased almost $7, 000 in furniture from Rooms to Go and was satisfied with the products until my dining table bench started tearing and cracking. I still had warranty, so they replaced the bench seat with no problem. My warranty expired 3 weeks after this. A month later, the threading started coming apart on the bench seat that they replaced and the buttons also started popping off. I called to see what can be done about it and was told the best solution would be to open the yellow pages and hire some kind of technician because there was nothing that could be done since my warranty expired....
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Texas - Kids Furniture

Posted: 2013-05-24 by    Lucia Portice
Complaint Rating:  0 % with 0 votes
I already sent in my complaint had a very bad experience on their furniture I am paying for furniture that's falling apart and they haven't fix yet....
Complaint comments Comments Complaint country United States, Texas Complaint category Furniture

Rooms to Go - Florida - Bad Quality

Posted: 2013-04-02 by    January Jones
Complaint Rating:  100 % with 1 votes
I bought a leather couch, loveseat and recliner from Rooms to Go a couple of years ago. We started noticing tearing on the headrest of the couch. Unfortunately, the warranty only covers food stains. It doesn't cover them making a poor quality product. For the amount we spent on the set, you would expect it last more than a couple of years. Not impressed....
Complaint comments Comments Complaint country United States, Florida Complaint category Furniture

Rooms to Go - Texas, McAllen - discrimination

Posted: 2013-03-14 by    bberna3
Complaint Rating:  0 % with 0 votes
I went in to rooms to go in McAllen TX with the purpose of buying some sofas there was only about eight costumers in store and the whole floor was full of employees I was looking at the furniture hoping an employee would come and acknowledge our presence and let us know about there store deals seams like they were not interested in selling to us based on the way we looked we had just come from a walk at the park and I was wearing tennis shoes, husband also, a couple walked in nicely dressed and everyone started asking them if they needed help, it made me feel so low after all I walked in there with...
Complaint comments Comments Complaint country United States, Texas, McAllen Complaint category Furniture

Rooms to Go - Texas, Spring - warranty scam

Posted: 2013-02-08 by    MaddHadder
Complaint Rating:  100 % with 2 votes
Purchased the warranty plan. Had a service tech come out and check my couch b/c I could not get a stain off. He stated they will replace the cushions under my warranty. 2 wks later a customer service rep called and said they will not replace. After complaining they sent the same tech out, same result, same call for c.s.rep. I had to email the CEO and COO of RTG to get someone to reopen my case with them. They still will not replace my cushions under the warranty. They claim it was not food related stain even though it was. That company has horrible customer cervice. Do not buy from them!!!...
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Furniture

Videos

FedEx Commercial with John Moschitta

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
loading
     
 
Login close
Email:
Password:

Forgot your password?