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Rooms to Go Complaints & Reviews

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Rooms to Go - Broken Item & Delivery Issues

Posted: 2015-05-04 by    NicoleMat
Complaint Rating:  0 % with 0 votes
In March, I ordered a dining room table and chairs and one of the chairs was delivered broken. I am trying to have the replacement chair delivered to the Rooms to Go store near me so that I can pick it up at my convenience. When I first spoke to a customer service rep, she told me that wouldn’t be possible as all items need to be delivered, however I asked her to speak to her manager and get back to me because I have had some serious issues with the delivery service. these issues are below:

1) Delivery was supposed to occur between 9am-1pm but the driver never showed up, and...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - new couch

Posted: 2015-04-28 by    marie mazzoni
Complaint Rating:  0 % with 0 votes
Warning to any .future Rooms to go Buyers.I bought a power recliner couch microsuede a month ago.Last week we went to the store and looked at the floor model It has been sat on many times I told the salesman it wrinkles badly when we sit on it and the model didn t look like what ours does.He gave me the 800 service number.and said it shouldn t do that at 1 month.Last week a man came, smoothed the wrinkles took a pic and left.Today, a gal called and said they all do that.I said I beg to differ.I know many ppl that have this material and theirs hasn t done it.She said nothing they can do.Needless...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - collapsing children's furniture

Posted: 2015-04-17 by    jaynie1211
Complaint Rating:  0 % with 0 votes
in March 2015 we purchased a bedroom set for my son. The furniture was delivered a week later with damage to all pieces. Customer service sent out a new set one week later again with damage on all pieces. Another set was sent out a week later and once again damage all over the furniture this time customer service said they would send out a repairman. On April 4th my son was sleeping and was woken by his bed collapsing from underneath him. His shoulder had a bruise on it and he was very frightened. When I called rooms to go they said well you can wait for the repair man when he gets there show him...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Florida, Miami - Bad Furniture and You Don't Care

Posted: 2015-03-18 by    magicguy333
Complaint Rating:  0 % with 0 votes
Your furniture is of very bad quality and you don't care about your customers to make things right !

Got a microfiber dual electric recliner sofa and a love seat from you on march 9, 2013. As of this time since the cushions are all out of shape, flat, and you can feel the springs in them. Also the stains in this 2 pieces of furniture won't come off. I was never given the special cleaner that i was supposed to be given at the time of purchase at your store per your forcefield exclusive fabric protection 3 year warranty certificate that i was given with my purchase receipt....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Furniture

Rooms to Go - Deceptive Sales

Posted: 2015-03-14 by    cjkfranco
Complaint Rating:  0 % with 0 votes
I couple of weeks ago we purchased over $5K in furniture with Rooms To Go to furnish a one bedroom apartment. When we picked out the furniture we didn't have anywhere to put it until the apartment was ready. It was agreed that the furniture would be placed on "layaway" until the apartment was ready. We paid $1400 at that time. A week later the apartment was ready so we went and paid the balance on the "layaway" so that we could set up a time to have the furniture delivered. It was at that time that we were informed that the living room set we had picked out was on backorder...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Delivery Expectations

Posted: 2015-02-27 by    @ahardy8394
Complaint Rating:  100 % with 1 votes
I purchased a beautiful bedroom set from Rooms to Go on 2/17/15. I set up my delivery day at the store. I was surprised that I would not be able to have the set delivered until 2/27/15. I mentioned to them that this was really a long time to have something delivered. I was told that they would not be able to get it any sooner than this date. I reluctantly agreed given the fact that there really wasn't any other options. I was told that someone would call me 48 hours before and confirm the time that they would arrive.

I received a call from RTG customer service on 2/26/15 in the...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Rooms to Go - Horrible experience / Buyer Beware

Posted: 2015-02-17 by    Katherine C
Complaint Rating:  0 % with 0 votes
We have had a horrific experience with Rooms To Go. We have never had such a horrible experience with any company as we have had with this company.
The store experience was wonderful. We loved the furniture we purchased. The sales experience was great. That is where that ended.
Upon the first delivery, tables were broken, lamps were missing and the sofa was a manual recline, not the power recline we asked for. Even though we thought that was a lot of issues to have with one order, we are understanding that sometimes things happen. And also would like to add that my veteran spent his...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Texas, Friendswood - Damaged furniture...again

Posted: 2014-11-18 by    THoneysette
Complaint Rating:  0 % with 0 votes
We ordered furniture on 10/11/14 and had everything delivered on 10/16/2014 with the exception of our couch. It was set for delivery on 11/13/2014. Every single piece that was delivered on 10/11/14 was damaged. TV stand was scratched on top, loveseat had marks running down the front console (looked like excess adhesive from putting in cup holders and there was material sticking out from under one of the cup holder. We received a chair side table instead of the end table that was shown in the package, the lamp had a big gap where the two pieces came together and the lampshade wouldn't sit straight...
Complaint comments Comments Complaint country United States, Texas, Friendswood Complaint category Furniture

Rooms to Go - Texas, Southlake - Internet Sales/Customer Sales Refuses to Fix RTG Mistake

Posted: 2014-11-03 by    Nancy A Anderson
Complaint Rating:  0 % with 0 votes
I purchased a trundle on 8/29/14 to go with a previous purchased Mission bunk bed that was being handed down to my youngest son. The purchase was made via the website since I knew what I wanted and didn’t need to go to the store. (I actually ended up revising the order via a phone call to RTG to change the color of the bedside table and add a desk for one of my other son's room.) The original Order # is 5094929i and can also be found under the phone number 214-762-3846. The trundle and other items were delivered on 9/12 /14. The delivery men put the furniture together and put the trundle...
Complaint comments Comments Complaint country United States, Texas, Southlake Complaint category Furniture

Rooms to Go - Georgia, Douglasville - Hidden Charges

Posted: 2014-11-02 by    ccullen
Complaint Rating:  100 % with 1 votes
(Copy of letter I have sent to Rooms To Go)
To Whom It May Concern:
This letter is to file a complaint about service we recently received from a Rooms To Go salesperson named Ophelia Hunter at your Douglasville, GA location. My husband and I went to Rooms To Go on Saturday, 11/1/14 to look at furniture since we have just bought a new house. The room we wanted to furnish first was the living room. After spending much time in your showroom, we finally decided on a sofa, loveseat, and an extra chair that was a display model. Ms. Hunter was very helpful throughout the whole process. My...
Complaint comments Comments Complaint country United States, Georgia, Douglasville Complaint category Furniture

Rooms to Go - Defective furniture terrible customer service

Posted: 2014-10-30 by    soflatechie
Complaint Rating:  0 % with 0 votes
Stay away from this store. I bought several thousand dollars worth of furniture here. Items purchased were a dining room set, living room set, and entertainment center. Everything we bought was defective. Spoke to Manager Jackie who is extremely rude and inflexible. First was told they would replace furniture then she went back on our agreement. Had to get BBB.org involved and still was never completely resolved. Staff never calls back when they say they will and do NOT stand behind their products. Ended up buying some of the furniture at City Furniture. Everything was delivered next day and in...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Texas, Frisco - Thieves/Liars/Poor Customer Service

Posted: 2014-10-29 by    Melody Harrison
Complaint Rating:  0 % with 0 votes
In August of 2013, I purchased a living room set (power recline sofa, power recline chair, cocktail table, end table, console table and lamp) from the Rooms to Go store in Frisco, Texas. My total on that purchase was $3560.65 and included a “free television” or gift card from Best Buy. Let me give you a brief rundown of the timeline.

8/11/13 Furniture Purchased

8/13/13 Furniture Delivered the first time (Tables scratched, couch scratched)

8/24/13 Replacement Furniture Delivered

6/14 1st Call to Set Up Technician because of Rip...
Complaint comments Comments Complaint country United States, Texas, Frisco Complaint category Furniture

Rooms to Go - Motorized Chair

Posted: 2014-10-24 by    Cuquilu
Complaint Rating:  0 % with 0 votes
My Mom purchased a motorized reclining chair (Rooms to Go version of a Lazy Boy) for my Dad's birthday on April 10 last year. She is an older person and forgot to get the insurance, in part because Rooms to Go promised to call back and never did. A year and three months after the year-long warranty ended, the motor went kaput. We went to Rooms to Go and were told, sorry, no warranty no help. They gave my Mom the name of a technician and three weeks later, I finally herded him down. He tried to order the parts and was told she had to order them. She did. Then a month later was told, there was...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Wood popping through couch

Posted: 2014-10-03 by    Phillip and Lora Benton
Complaint Rating:  0 % with 0 votes
We purchased six different pieces from Rooms To Go back in July of 2014. I just called to ask if I could get someone to come out and fix our couch. There are two places in the back that are just before popping through the material in the back. I understand that the one year warranty is up but I even asked if I could pay for someone through Rooms To Go to come out and fix it. Their response was sorry, try the yellow pages! I am so upset with the customer service that I have been given from such a well known furniture store!...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Crappy furniture / service

Posted: 2014-07-25 by    nagybran
Complaint Rating:  0 % with 0 votes
You'd think if you paid $3000 for a leather sofa/loveseat you'd get what you paid for. Wrong. Apparently you get used furniture instead. Bought this set back in May, on Mother's Day actually. After bringing it home and opening it up, my husband and I found cuts on it. Also found spots that were peeling already. Had to wait for a service tech to come out, which showed up during a time that was already told was inconvenient for us. He got mad and left. After going round and round with customer service, they finally agreed to just switch it out and bring new ones as a "one time...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Already paid, have receipt now won't honor

Posted: 2014-04-14 by    kellyrn
Complaint Rating:  0 % with 0 votes
I purchased a furniture package back on march 8, 2014 to be delivered in my new apartment for our move in date on April 4, 2014. When the furniture came, the coffee table was to big (my husband is in a wheelchair and can't even get to the couch). I went to the store and talked to the manager- Herby who then let me purchase another TV console in place of the table. I paid the difference and received my receipt and delivery date which would be the same day as the rest of my original order(4/17/2014). I was then contacted that Friday night at 8pm saying that the purchase I made and paid for was...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - horrid customer service

Posted: 2014-03-21 by    Glenn and Mona
Complaint Rating:  100 % with 1 votes
Dear Rooms to go CEO. My wife and I would like you to know about the extremely difficult time we have had with a trundle bed that we bought in your store. We originally bought the bed in the summer of 2013. In December the bookcase attacked to the bed began to collapse. On inspection, I found that the bolts that were supposed to hold the bed up were never put in (they were in one of the bookshelves behind a sliding door). The only thing holding the bookshelf up was 3 small screws on one side that eventually cracked the wood and became loose because the larger bolts were not placed. The other side...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Inferior Quality Cushions

Posted: 2014-01-31 by    jburgess
Complaint Rating:  0 % with 0 votes
my husband and I purchased a sectional sofa from Rooms to Go in November 2013. The furniture was delivered on 11/29/2013. We were out of town from 12/5 - 1/4. When we returned and sat on the sofa for a week or so we realized that the sofa cushions were all crunched down and would not support a person sitting on them. We called Rooms to Go to report the problem they sent out a Service representative the 10th of January to inspect the sofa. He was amazed that the sofa had deteriorated so quickly and said that there must be a manufacturers defect in the item. He took photos and assured us he would...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - over zealous salesman

Posted: 2014-01-12 by    ROSEBUD068
Complaint Rating:  0 % with 0 votes
Went to Rooms to Go to buy a recliner...I decided on and indoor chaise that was priced $348...The salesman (who had no personality or time for chit chat) writes it up and tells me over $500...He added on stain protection, warranty and delivery of $65..WITHOUT EVEN ASKING.! HE PRACTICALLY DOUBLED THE PRICE OF THE CHAIR...

I told him..I DON'T WANT STAIN PROTECTION, I DON'T DO WARRANTEES (THEY SOUND GOOD BUT WHEN IT COMES TO PLACE A CLAIM ON IT ...LOTS OF LUCK..THEY FIND EVERY EXCUSE NOT TO PAY OUT OR FIX OR REPLACE) AND NOR WILL I PAY FOR DELIVERY WHEN I HAVE BOTH A VAN AND...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rooms to Go - Junk Sectional

Posted: 2013-12-21 by    Dont go to ROoms to go
Complaint Rating:  0 % with 0 votes
My husband and I recently bought a cloth sectional from Rooms To Go. From the very first moment they dropped it off it was already broken!!! The Ottoman pull out drawer is covered to look like the rest of the ottoman, but the facing wasnt even attached and six sharp nails were sticking out not attached to the drawer. I called immediately because we have five children one being 8 months. Then after they dropped it off they wouldnt even put the sectional pieces together. I asked them to please finish putting it together and they said;" Mam, thats not our job" I was so pissed so i had all...
Complaint comments Comments Complaint country United States Complaint category Furniture

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