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I am currently a Bell Mobility subscriber. In early August, I called Rogers to ask them about their rate plans; to see if they were offering any plans that were more competitive than Bell. The representative I spoke to informed me regarding the new My 5 for students plan, and told me he would...

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In January 2008 I signed a 3 years contract with Rogers for the new Blackberry Pearl. The slaes person assured me that this phone will work in Korea, China and Mongolia where I do Business and travel often.
The Map showed showed most of the world.
during my First Trip to Korea,...

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Went to get a "pay as you go" phone from Rogers Wireless, since I had a gsm phone but only made 2 or 3 calls per month.

So I walk up to the counter, tell them what I wanted. They tell me it's going to be a $50 "activation fee". Well, it's pretty well...

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It seems every single month, I'm checking my Rogers Wireless bills and finding things I'm being overcharged, or double charged for. I had just accepted that as a pain of doing business with them, until recently, when things got out of control.

I noticed through my online...

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I called Rogers Customer Service on Sep 9/07 at around 6:30pm MST and after 15 minutes waiting, I spoke with a customer service representative who would not cancel a cell phone account over the phone. The contract for the cell phone expires Oct 4/2007 (i.e. next month).

When...

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Everytime I call Rogers to inquire about my account, there's some new information in there that I had nothing to do with. It seems there is lack of communication between the customer service reps. At one point I even talked to a "supervisor" informing her to listen to the apparently...

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I have a Blackberry wireless phone. I signed a three-year contract and purchased a warranty from the kiosk that was a Rogers dealer with the knowledge that if I didn't use the warranty I would get my money back.

I went to use the warranty when the screen on my phone cracked....

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The representitive from a Rogers depot made us believe that we had a family plan that our kids would'nt be able to make any calls other than to us their mom and dad. We ended up with a sixteen hundred dollar bill, thats fraud, false advertizing, missleading a coustomer and also down right...

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On February 29th, 2008, I was told that I would be getting unlimited local calling until September 3rd, 2008 as compensation for a wireless plan error that the representative made.

The agreement was made over the telephone (bad move, I know) and there is no way that I can think...

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Mr. Matthew Ariker
Vice President, Customer Marketing
Rogers Wireless
6315 Cote de Liesse St-Laurent
Montreal, Quebec, PQ, H4T 1E5

Dear Mr. Matthew Ariker,

I have been a faithful Rogers Wireless customer since 2002, even recommending...