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Riverstone Residential Group Complaints & Reviews

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Riverstone Residential Group - scam-violation of nc law 42-51

Posted: 2014-09-07 by    steven gu
Complaint Rating:  0 % with 0 votes
I am writing to you as I wasn’t sure with whom to do so.

As a 70 year old male who has a wife that is disabled, my
options are very limited.

We moved to Cary, NC
to avail her of the worldwide reputation and skills of Duke University
in Durham.

We were very fortunate to have an Orthopedic Surgeon who
is considered renown. He performed 2

back surgeries on Marie, within 3 days of each other. It
was quite a serious operation however it was successful as I prayed it would
be.

We...
Complaint comments Comments Complaint country United States Complaint category Apartments Rental

Riverstone Residential Group - Bait and Switch

Posted: 2014-08-26 by    Claire L.
Complaint Rating:  0 % with 0 votes
I was made to believe, yes deceived, that I would be getting into an apartment with laminate flooring. Understandably, I made all the necessary arrangements to move and comply. I gave notice at my previous apartment. On the move in day, I am told to do the walk through on my own. I get a really stinky carpet. The manager was off and no one on site to help me. I had a truck full of new furniture coming in minutes. I had 3 cars loaded with my belongings. I had to take everything back unload and cancel all my utilities. I had less than one day to find a new place. I had planned my move with months...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Riverstone Residential Group - Unprofessional employees, bullying business practices and scams

Posted: 2014-08-04 by    RiverstoneScam
Complaint Rating:  0 % with 0 votes
I rented an apartment from a complex owned by Riverstone Residential Group my last 2 years of college. It has now been 2 months since I handed in my keys, yet the nightmare that began the day I moved in still continues. Upon my signing the lease 2 years ago, I was instructed that I was to sign a blank move-in checklist in order to receive my keys. I was given an additional checklist to fill out and sign once I took possession of the apartment and could inspect it myself that would replace the form I had just signed. I noted a major damage (a noticeably broken dishwasher) and a few minor issues (cracked...
Complaint comments Comments Complaint country United States Complaint category Apartments Rental

Riverstone Residential Group - wrongfully charged

Posted: 2014-07-23 by    jbrown52
Complaint Rating:  100 % with 1 votes
I appreciate the time you have taken to read this message. However, it is unfortunate that I am writing this due to such bad circumstances.

I have never received the worst customer service until dealing with Alicia Overstreet. The way she speaks to customers and former tenants is disgusting and unbelievable. If this is how your company conducts business, more people should be aware so they don't get disrespectfully ripped off. Had I known, I would have looked for a great apartment managed by a different company.

My family and I have always been exceptional tenants...
Complaint comments Comments Complaint country United States Complaint category Apartments Rental

Riverstone Residential Group - Billing / past due notice

Posted: 2014-04-30 by    appy9104
Complaint Rating:  0 % with 0 votes
125.00 LATE FEE - RUDE LIARS IS WHAT THIS COMPANY IS MADE OF


My first contact with this company was a letter also known by other people who have dealt with this company as "THE LETTER" we rented a house through Invitation Homes in North Orlando Florida, they were a pleasure to deal with but they use Riverstone Residential Group as their lease company. Our situation was as follows - I had to relocate for work 2 months after resigning our lease causing us to break our lease and forfeit our deposit and that is understandable. Our move out date was on the 7th as was...
Complaint comments Comments Complaint country United States Complaint category Apartments Rental

Riverstone Residential Group - move out/billing

Posted: 2013-06-13 by    Mayda M
Complaint Rating:  75 % with 4 votes
This company, is charging me after I gave my 2 month notice, they are very rude, I disputed my charge and they are still trying to get the money from me, I called a lawyer I was told I have a case. They are reporting this to my credit, I know I do not owe anything I refuse to pay. Be careful with this managment company read the lease carefully before moving in. They suprise you once you turn your notice to vacate they want to make money from honest people....
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Riverstone Residential Group - Washington, Lynnwood - illegal collection after emergency

Posted: 2013-03-15 by    Debbie simpson
Complaint Rating:  100 % with 1 votes
my handicap husband broke his hip, caseworker and doctors said he could not return to home, let Kevin Parker who works for Riverstone Residential is not without receipts wanting to collect 10, 000, in damages i feel it is strange that the company has never spoke or contacted me just Kevin Parker he threatened to garnish my wages if I did not put 300 a month in a bank acct, this was done with not paperwork, he said he did 10, 000 dollars in repairs in 2 weeks i find it weird, I had 5month in my lease, he changed locks before I could finish i feel something very weird, he was disappointed I didn't...
Complaint comments Comments Complaint country United States, Washington, Lynnwood Complaint category Landlords

Riverstone Residential Group - Washington, Lynnwood - Unethical practices

Posted: 2012-11-05 by    Abigail123
Complaint Rating:  100 % with 3 votes
Anyone thought to file a complaint with the US Department of Housing and Urban Development / Multifamily Housing Clearinghouse. With all the complains they will have to investigate.

WA Spokane Field Office
US Courthouse Building
920 West Riverside
Suite 588
Spokane, WA 99201-1010 WILLIAM FATTIC
Field Office Director (509) 368-3200
Fax
(509) 368-3209
Email
Region X
Seattle WA...
Complaint comments Comments Complaint country United States, Washington, Lynnwood Complaint category Apartments Rental

Riverstone Residential Group - Texas, Dallas - Rude Behavior

Posted: 2012-10-22 by    Aprita
Complaint Rating:  67 % with 3 votes
Hello,

I talked to some one named Ashley at Riverstone Residential Group Phone number 425-329-0793 regarding the Move Out Inspection form for [7421 Frankford Road, Dallas, TX 75252] that I received. She was so rude in her conversation. I had few concerns to which she replied so rude and refused to address few of them right on face. Please let me know what should be my next step. [Address on letter: Riverstone Residential group P.O. Box 2706 Lynnwood, WA 98036].

Please note: the management of this location is recently changed from Amli on Frankford to Riverstone Residential...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Law & Civil Rights

Riverstone Residential Group - Washington, Kennewick - Unlawful Repair charges

Posted: 2011-10-11 by    danite32
Complaint Rating:  0 % with 0 votes
We had a problem with our water heater leaking, which we hadn't notice the leak until we were cleaning our closet and discovered the water damage. The damage itsef also created mold to grow on the walls as well. We imediately contacted the management, informing them of the leak. Within a or two, they came over to look at it, but another day they finally took out the leaky heater. It took some time to repair the floor boards and walls due to the water damage. After it was said and done, the management sought that we should reimburst them the cost of repairs, claiming that we sat on the damages,...
Complaint comments Comments Complaint country United States, Washington, Kennewick Complaint category Apartments Rental

Riverstone Residential Group - Washington, Vancouver - parking

Posted: 2011-03-26 by    dan holland
Complaint Rating:  83 % with 6 votes
manager refuses to deal with a serious parking problem...she has been told several times that a certain car is being stored in our parking lot (not moved in several weeks) yet it continues to sit there in the same spot today..she also let a person store his van in a disabled parking space for two months...my most recient complaint was that
a neighbor was doing drugs, and as of today she has not reported it to the police.is she lazy or ?????...
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Landlords

Riverstone Residential Group - Florida, Winter Park - Unfair bussiness practice

Posted:    Lourdes Berberena
Complaint Rating:  89 % with 9 votes
About 4 yrs. ago I moved to University Walk Apt.. At the time of the moving the lady in charge of the rental off. told me that i needed a co-signature, because I was not making enough money to be on my owm. I ask my mother, and she co-signed with me. Recently I was forced to move out of the apt. because I lost my job ( actually I was Evited) About 2 wks. ago, my mother recieves a letter yelling her that se has to pay $1488.50. My mother called Riverstone and spoke with Kevin Parker, very rude and disrespectful. He inform my mother that she was the one that needed to pay, she gave him my address...
Complaint comments Comments Complaint country United States, Florida, Winter Park Complaint category Apartments Rental

Riverstone Residential Group - Washington, Vancouver - Lack of maintenace service

Posted:    Frustrated Tenant
Complaint Rating:  100 % with 9 votes
Electricity went off in the garages sometime during the week. We discovered the problem late Monday afternoon when we were going to put groceries into our freezer. Thats when we discovered no power going to the freezer and no lights. A neighbor said they called the emergency number twice on a Saturday.

Trying to reach the area managers - the regional managers - or national executives is impossible.

Contacted the manager who said to call the emergency number. Called the number and and still no call back. 72 hours and still no response. It's a good thing something's...
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Apartments Rental

Riverstone Residential Group - California, Walnut Creek - Mold Complaint led to Retaliatory Eviction

Posted:    Chadwick Meyer
Complaint Rating:  100 % with 4 votes
SHORT VERSION
We discovered a severe mold problem on the walls behind our daughter's beds in the winter of 2008. We reported the problem, they "cleaned" it, but never took steps to address the clear cause. Despite a year and a half of promises to do something about the lack of insulation in the external walls, which causes condensation to form when the warm interior air meets the cold wall, they took no action. And in the end, they sent us a dismissive letter ignoring our real complaint about the walls and talking about "condensation on the windows" which is a minor...
Complaint comments Comments Complaint country United States, California, Walnut Creek Complaint category Apartments Rental

Riverstone Residential Group - Florida, Orlando - Invalid Billing upon Move-Out

Posted:    EyeWeToddDid
Complaint Rating:  100 % with 18 votes
Had no problems during my stay at the Parks at Hunter's Creek, but once I moved out I received what was called a Move-Out Statement reflecting erroneous charges. It was not even itemized saying what each charge was for. After numerous complaints for them to submit a correct billing statement, they turned it over to a collection agency that uses illegal practices subject to violations of the Fair Debt Collection Practices Act. I even provided them a clear cut spreadsheet showing what I should have paid after discussions with the leasing office management. This practice of improper billing could...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Apartments Rental

Riverstone Residential Group - Illegal business practices

Posted:    NO to riverstone
Complaint Rating:  91 % with 101 votes
I lived in one of the over 200, 000 properties managed by the Riverstone Residential Group. Riverstone is the flagship third-party management group for CAS Partners.
The below quote is an excerpt from a page on their website: www.riverstoneres.com/credit

"CAS Screening & Riverstone Receivables (CAS SRR) enables maximum profitability through its unique credit screening services, and ensures a high rate of recovery for Riverstone Residential Group's accounts receivable."

I am here to let the unsuspecting renter know how this huge corporation takes...
Complaint comments Comments Complaint country United States Complaint category Landlords

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