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1.7 42 Reviews

Retro Fitness Complaints Summary

7 Resolved
35 Unresolved
Our verdict: With Retro Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Retro Fitness reviews & complaints 42

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9:29 pm EST
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Retro Fitness Debit card processing.

Dear Reader: I write, in the hope that you can have someone from Retro fitness call me to speak directly with them. Emails, texts and staff at the local Retro fitness gym have failed to correct the problem of their system failing to process my debit card.

No where else am I experiencing this. Moreover, I want to speak with someone. Not something.

Thank you.

Glen Hillebrand

Desired outcome: To speak with an actual human.

Confidential Information Hidden: This section contains confidential information visible to verified Retro Fitness representatives only. If you are affiliated with Retro Fitness, please claim your business to access these details.

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1:13 am EDT
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Retro Fitness An employee a Retro Fitness

My name is Trevor Forde I am a member of Retro Fitness gym located at 2512 street park slope south my agreement is number 07750. I would like to file a complaint against an employee of retro fitness gym ,by the name of coach Suzanne. Today as I clocked in at 10:06am to being my normal workout routine, I entered the gym and proceeded towards the end of the gym in which the aerobics area is located. I realized the lady wasn’t there. So As I was working out on the bench she approached me, I said Good morning she ignored my gesture and told me that she needed the bench I was working out on in two minutes because she has a client that was coming in 2 minutes. I said OK, I have one more set, and being that her client hasn’t arrived as of yet, I proceeded to finish my set. she got aggressive as I was finishing my last set. She remind me that a client can’t walk is coming. As her attitude changes She made a big deal of it. She started getting belligerent loud. She got in my face as I was sitting down, I told her clearly respect my space she refused I said, for the second time, can you respect my space and back up she’s backed up, one of the coworker is just coming in and doing rounds and heard the altercation between me and her, and as I was leaving, she proceeded to follow me, I wish she should have never done. It was always said and done inside a little aerobic area. I’m walking out the area explaining with a member of the gym at this time. I did not know Suzanne was an employee at the gym because she have never wore a Retro Fitness employee t shirt nor did she wore a name tag stating her name and tag stating retro fitness employee. has other trainees coming at a certain time so I thought she was doing her job there. She never wore no indication staying in that she works there nor worn a red shirt like the rest of the employees do their [censored] , since I’ve been coming there no name tag whatsoever that she belongs to your company, I found that at the end that she works there. Everything is on camera as she proceeded to follow me. I stop and asked her can you stop following me and give me my space, she clearly said no. The employee that work there at the time ask her can you stop following him and she reply no I want to see what he’s going to do. So as an employee put her hands up to stop her from following me, she directly made a full allegation in front of them, saying what you’re threatening me huh you want me to the cops huh? which i have my witness that I did not threaten her in anyway, or in any fashion, I did not raise my voice. I proceeded to keep walking with a retro fitness employee at the time didn’t remember her name but everything is on camera member at retro fitness, had to put her hands up and stop her from following me and she said no I’m not gonna stop following him. I want to see what he’s going to do one of her trainees that she train had to get in front of her and stop her from proceeding to follow me and constantly entice me over and over follow me as I was the one de escalate the situation by walking away, so she said she was going to write me up and make fools statements which are not true because I have witnesses that works to and heard every word of the disagreement between me and Suzanne Suzanne I known her for about three months I introduce her to my mother. We said good morning to each other every morning respectfully so this is not somebody I don’t know. I don’t know if she woke up on the wrong side of the bed and decide to take it out on me, the words that she said yeah, threatening me I’m a call the cops I feel she said those words because you know how African-American blak male men are afraid of the cops ,so I figure she said that thinking it will Frating me? don’t know. She continuously tried and tried to entice me so she can get a response out of me. I don’t feel safe there. I don’t feel comfortable there, because of her untrue statements that she was saying, and on how she kept approaching me as you will see on camera and staff is trying to hold her back from approaching me, I said numerous of times to please back out of my space. With the false claims of me threatening and her calling the cops scared me to where I left the gym early didn’t complete my workout. I’m very nervous around her and I would like to see you guys are doing investigation and give her a pull up or a warning, a severe warning that what she did and how she handled the situation was very inappropriate. And what she did was very wrong and could put retro fitness at a potential lawsuit.

Thank you for taking it out your time to review this

Desired outcome: I love retro fitness. It’s been good to me for the past couple of years. I just want an apology. I stay away out here area.

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11:47 pm EST
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Retro Fitness Workout mats

I am a member at the Wayne,NJ club and I have noticed that the mats are really old and damaged. We shouldn’t have to bring our own mats. the facilty mats make it hard to work out on especially on the knees. I also visited the retro fitness in Fairlawn,NJ today and this facility had much better Mats. Please can there be some new mats sent over the Wayne gym?

Desired outcome: We would appreciate a feedback on whether this can be achieved.

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Is Retro Fitness legit?

Our verdict: Complaints Board's thorough examination reveals Retro Fitness as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Retro Fitness stands out for its commitment to quality and security. Clients considering Retro Fitness should delve into its customer service record to gauge compatibility with their expectations.

Retro Fitness earns 91% level of Trustworthiness

Perfect Trust Endorsement: Retro Fitness achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Retro Fitness. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Retro Fitness's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • While Retro Fitness has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Retrofitness.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The retrofitness.net may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that retrofitness.net is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • We conducted a search on social media and found several negative reviews related to Retro Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:11 pm EST
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Retro Fitness Membership - Reactivation

I am a Retro member. My home gym was Lumberton, NJ. Since Covid, I stop going to that location. I recently went to start back up and found that they were no longer in service. I did not get a message that the Lumberton location would close permanently or that my membership would be cancelled. Not knowing it was cancelled I proceeded to go to my nearest Retro in Bordentown, NJ, that's when I learned that my membership was cancelled. They informed me to call the corporate office at [protected]; however, they are not helpful because they insist they are not affiliated with other Retros and as such I had to call my Home gym to rectify my problem of reactivating my membership and making Bordentown Retro my home gym. According to the Bordentown Retro, CORPORATE can reactivate my membership and make Bordentown my Home gym. Please advise, since I cannot speak to anyone in my former Home gym since they are no longer in business.

I can be reached at [protected]

Desired outcome: Reactivate my membership and make the Bordentown (NJ) Retro my Home Gym.

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8:11 pm EDT

Retro Fitness They are trying To scam me !

I have been a Retro Fitness member for over 5 years.
When covid-19 started the gym Locked for over 8 months.
Then suddenly they start churching my credit card for the month they were close. On top of it I got charge for yearly Member ship for the amount of ( over $42 ) Even tho more then half of the year they were closed.
October 2020. I called to find out why am I getting charge for The month the gym was close.
( Costumer service reply multiple times ) "THERE WAS A GLITCH IN THE SYSTEM, I'm not the only one that got charged. the manager on top of it, they assure me I'll get refunded shortly" I never got the refund in the next 2 weeks I called at list 2, 3 times A week asking To talk to the manager.
Every time they too my information to pass to the manager. but the manager never bother to call back.

In the End of November the last time I called to Freeze my account ( because I can't workout in the mask).
"They told me Don't worry your Account account will be frozen for the next 4, 5 months" due to covid-19 there is no charge for that !
( that was in the end of November )

A minute ago ( 4/24/2021 @ 6:33 ) I get a call from my local Retro Fitness Ave Y Brooklyn. The lady tells me they send me to collection !
I asked her how come, She reply She doesn't want to talk to me, passed the phone directly to the manager ! SO DISSRESPECFULL !
( I am speechless waiting to the manager ) . The Manager pick up the phone in a very HEAVY ADDITUDE and in a disrespectful voice ASK ME WHO IS THIS !
( 0% MANNERS, FORGOT TO MENTION HIS NAME, DID'T MANTION THAT HE IS THE MANAGER )
He tells me that he send my account to collection. I am trying to explain him that my account was frozen for the past 5 months. I also Trying to explain him that I haven't gotten a PHONE CALL or EMAIL or MAIL stating that they are sending me to collection!.

YOU CAN NOT SEND WHOEVER YOU WANT TO COLLECTION WITHOU TRYING TO TALK WITH THEM FIRST. IT IS ABSOLUTLY ILLIGAL TO DO SO! ( ESPEACIALLY WHAN MY ACCOUNT WAS FROZEN)

I ask the manager to remove me from collection due to the fact that my account was on frozen mood all this time ( which mean I don't own the gym anything)

He reply " We already send you to collection ". ( he basically intentionally send my account to collection and only after that bother calling )

I asked if there is anything we can do about that. Or if I can get the officinal letter u never bother to send from 4 months ago.

He reply "you will get the latter from the collection company !

THIS TOY manager attentionally scamming the member by sending to collection few months before speaking to the member !

The manager NAME : ADONIS.

YOU CAN NOT SCAM your members like that.
YOU CAN NOT destroy someone else credit history just because you file like !
there are lows you should follow .

This Toy manager deserve to be fired !

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6:24 am EDT

Retro Fitness Covid - 19 Infected Staff Member

The Levittown Pa. Retro Fitness location should immediately notify all members of the days and shifts the infected staff member was present at the facility starting March 10, 2021 - March 23, 2021. This will allow each member to decide for themselves whether they had contact and should be tested. Failure to do so may result in additional liability for your franchise.

Desired outcome: Post infected staff members schedule (3/10/21-3/23/21) on Facebook

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11:33 am EST

Retro Fitness My name is Juan Carlos bustillo. I'm complaining about not been help right.

The monday 01/4/2021.. I work out in the facility at 1:30 pm and start to running, at 2pm I take off my running jacket and I left it on the running machine.. Then I forgot it.
The following day tuesday 5 I woke to the facility and ask a manager if it was found. The answer it was nothing it was left last night at the counter.. I asked if anything else they can do they said they'll see.. So a left my information.. Never call me back or something.. Yesterday.. So I ask another manager.. The answer it nothing again. They subject me do not leave anything there..

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11:18 am EST

Retro Fitness Personal training while gym was closed

Good Morning,

I hope this email is responded to in a timely manner and with the urgency it requires .

In March I received a complimentary private training session, days letter the state was shut down due to covid 19, during the time the gym was closed I have been charged twice for a personal training package I did not accept nor agreed or sign on to . I have since reached out to the locations manager, which has not been anything but extremely rude to me, and has failed to provide me any explanation on why I was enrolled without my authorization, when I asked her to have the trainer reach out to me, I found out he is no longer working in this location, so they don't even have a clear answer on how was it that I supposedly purchased this package when the gyms were shut down and this employee is no longer even working there.

I am ready to take this to its highest extent to receive a full refund and an apology from this Manager. I have already reached out to Nina Pineda from 7 on your side, filed a BBB complaint # 15019610 and will also file an Attorney General complaint if this is not looked into .

Please reach out to me via phone [protected], Attached are both charges made unlawfully to my account (10/28/20 $360 and 11/28/20 $360 )

Regards,

Roselyn Rosario

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3:10 pm EDT

Retro Fitness Billing and customer service

I have been charge three time, after I spoke to the manager Dani about not renewing my membership. Yet he continued to do so. In addition, being very rude. They were close during covid. In addition, when they finally open. They start charging without contacting the customer. They refuse the cancel the renewed membership. Furthermore, I told him I no longer live in the neighborhood. I just need help getting fund back. This place is terrible.

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10:33 am EDT

Retro Fitness cancelation of my account

My friend worked at retro in Paramus in 2018 and I asked her if she could get me a discount on my membership. She was able to get me a couple of months free which I was grateful for. Unfortunately I didn't use the membership as much as I would of thought. Anyways I froze my membership in June of 2019. Before I went away for college. Yet I just received a bill for a lot of money even though I have not been using my account. The people on ABC I have talked to Angel and Maria keep sending me back and forth and haven't explained even what the charge is. All I want is to fully cancel my membership and get my money back but these employees are making it impossible.

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8:12 pm EDT
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Retro Fitness front desk

10/20/2019. One of the front desk guys, Richardo, lied about not being able to make a protein shake. When I caught him on his lie, he decided it was best to call the police and disbar me from the gym permanently? I didn't use any foul language. Just called him on his lie and reminded him that one of his co-workers was able to make the shake that I asked for a few days ago.

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8:11 pm EDT
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Retro Fitness retro fitness fraud contract

HI, I had a Health Club membership with Retro Fitness of Hoboken, NJ. I had moved out of the area, and also mailed the manager (Melissa Carroll's) my new leasing contract so that they can terminate my membership and personal training contract. Recently, several months after (Sep 27, 2019) I am getting a call from ABC finance stating I own 1800$ and my contract is still not terminated.
Even after emailing and sending the gym a certified mail of my new lease (for Oklahoma City), no action was taken by them. No phone call, no response to my emails.

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7:21 pm EDT

Retro Fitness cancellation policy drawn out and not fair to consumer.

List of Issue!
* You can not cancel your Retro gym membership online or on the phone, but yet you can join Retro online or on the phone; ALL cancellation are done in person!

*The annual yearly fee is not renewable; even if you cancel the membership in the same month. Retro Finance pre-charges members (~45.00) a year in advance to have a membership.

*The cancel policy is actual 60 days if you DO NOT cancel before your monthly payment for your membership is due.

*NOT customer friendly!

Take your gym business elsewhere...

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10:25 am EDT

Retro Fitness took a cash payment from me on friday 9/6/19 and closed forever on 9/8/19

I made a cash payment for a 3 month membership that I gave t my 17 year old niece on Friday 9/6/19 because this location's credit/debit card system was not operational at the time...then without warning the location has been closed effective 9/9/19!
Agreement # [protected]. I have receipt but your site will not upload it due to format. Please contact me at [protected]

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6:12 pm EDT
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Retro Fitness I complain about rude and unprofessional behavior

I called Retro Fitness regarding an overcharging to this location and the representative who's name was "Andrew" pick up the phone talked as like he does not care. I have been with this location for 5 month and they charged me 3 times annual fee. He hang up on me 4 times. I think someone should do something to force them to be responsible for there actions.

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1:25 pm EDT

Retro Fitness cancellation

I followed their cancellation policy, I sent them a registered letter cancelling my membership. They acknowledged they received the letter. They then told me that I owe them money for cancelling. I had a year membership, which I did not want renewed. They hounded me for the money and said they wanted me to stay. The reason for quitting the gym is because it was always over crowed when I went and the machines had a waiting line to use them. They have now damaged my credit score. I need help, How can I resolve this?

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9:04 pm EDT

Retro Fitness cleanliness of facility

Retro Fitness Corporate,

I am writing this letter to notify you about the deplorable conditions at one of your locations. I've been a member here for sometime now and the conditions have gotten steadily worse over time. Below, I have attached just a few of the photographs that I took the other day. I have emailed and expressed my concerns, but they have gone on answered.
Cleanliness of the facility is sickening. The amount of dust above the machines is unacceptable.
We are working out and breathing heavy with this muck in the air.
The bathrooms and locker room area is also unclean.
The cleaning wipes dispensers have been empty for months but they do have paper towels and some spray bottles around the gym.
When something breaks it is broken for a very long time. The tanning beds have been out of water for months and the Wi-Fi is not work.
The people at the desk are very nice but they don't do much of anything except chat and play on their phones.
I like this gym because as a businessman a lot of my clients are also members so it is beneficial for me to see them on a personal level as well as a professional one.
As you can see by your membership a lot of people have left the gym due to the conditions and many people that I speak to are planning on following suit.
If you search the ZIP Code that I am in, 07110, you can see that there are multiple workout facilities in my area, one of which is in walking distance from my home.
I know that the people who own this franchise also on several others in the area which is probably why they feel they can get away with whatever they want.
We have even asked for a new Specific machine and were ignored. Our request was never even responded to.
I have visited several other of your locations and have never seen conditions in this bad.
So Denteley one of the nicest and cleanest locations that I have been to The location in Eatontown New Jersey.
I would hope that you would take this issue seriously because it is a serious issue.
I await your response.

Kind regards,
Peter Brown
peter.[protected]@yahoo.com

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11:22 pm EDT

Retro Fitness cancelling my membership

I am trying to cancel my membership and retro fitness wants me to pay 75% of the remaining months. I cannot believe a gym would abuse their authority to take advantage of its customers. I will reach to the media to report this matter. I already emailed the human resources in my hospital because I do not to see anyone else waste their money with this gym.

Flor Garcia

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9:39 am EDT
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Retro Fitness gym free trial

Hello,
My name is P. Yesterday i went to the new retro fitness on spring blvd. I am new to the area and wanted to try the one day free pass to see which gym i would love to join. I filled out the waiver online for the free one day member ship, as soon as i walked in the gym i showed the staff they said they couldnt honor it. I had to pay 10 dollars for one free guest pass... even after i showed her that online there is a free guess pass for this location as well as the others, she firat told me that the pass wouldnt go through online.. when i showed her she said sorry she cant honor the pass. This was a big inconvenience for me and a waste of time. I also felt that was very unprofessional due to the fact this was on the retro fitness site. Its hard to believe that this is policy for a free guest past. Im starting to believe this was a discrimination act. I do not belive this is /was fair at all.

Please explain this situation at your earliest so i can. Better understand what the issur was...

Thanks

[protected]@gmail.com

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12:59 pm EDT

Retro Fitness personal training sessions

Re: Personal Training Session

I am writing to your company about a problem with my personal training sessions that I've paid for over a year ago, that I'm not able to use now unless I pay for a yearly personal training session again.

On March 31, 2018 I spoke with your District Manager Kelian and Personal Trainer Jessica at your Park Slope location about the contract of personal training sessions that I did not authorize. I was charged for 8 sessions already without given consent for a yearly contract. When I spoke with Kelian, we agreed the personal training contract would be cancelled and I would be able to use my paid personal training sessions (total of 10, two additional for free) when I'm ready to use them.

On April 18, 2019 I had an assessment with a personal trainer to use my personal training sessions. After our assessment, I was informed that I would have to pay for a year of personal training sessions in order to use my 10 already paid sessions. The personal trainer stated Kelian informed her I'm not able to use it unless I pay for a year of personal training sessions.

The agreement Kelian and I made at our meeting was to use my 10 paid sessions to my discretion without additionally charges. Now our agreement is not being met. I like your gym and I like the convenient location of the gym to me. All I am asking for is your company to honor our agreement of me using my 10 paid personal training classes without having to sign up for a year of personal training sessions. I hope your company doesn't take the client's money without proving a service.

If you would like to hear the conversation of our meeting held on March 31, 2018, I would happy to send it you.

Thank you for taking the time to read my letter.

Sincerely,

Tangela Johnson
[protected]@gmail.com

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+1 (800) 738-7604

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