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4.4 1168 Reviews

Quicken Loans Complaints Summary

87 Resolved
160 Unresolved
Our verdict: Engaging with Quicken Loans, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Quicken Loans reviews & complaints 261

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Quicken Loans Great, easy people to work with

We talked online with a rep, who answered our questions. She was then able to take our information and get us a pre-approval for a mortgage pretty much right then. She had to get some more detailed info to finalize the approval, but it was nice being able to start looking for a house with an Idea of what we would be able to actually get a loan for.

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Quicken Loans People, a company doesn't get any better than this

People, a company doesn't get any better than this. Once I'd asked for help with my home loan, they COMPLETELY took the initiative, and got 'er done. I had put off my re-fi because I'd remembered having to shlep all over town for this or that document... Quicken friggin did it all, and for me and cheerfully, seeming to grasp (in a way other mortgage brokers did not) that I was doing THEM a favor, by selling them my loan. Very, very cool company. I cannot recommend them enough.

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Quicken Loans I was really happy I discovered Quicken loans after

I was really happy I discovered Quicken loans after getting a quote from another heavy advertiser in my area (Paramount Equity). They came back with an interest rate that was a full point and a half lower on our $300k home!

There online access to the mortgage process is excellent in fact it made things pretty darn easy to go from steps A to Z.

In the end you are going to pay a little more in closing costs with them however you will most likely save that in interest over the life of your loan and as an added bonus if you ever refinance with them the cost is free the second time!

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Is Quicken Loans legit?

Our verdict: Complaints Board's thorough examination reveals Quicken Loans as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, Quicken Loans stands out for its commitment to quality and security. Clients considering Quicken Loans should delve into its customer service record to gauge compatibility with their expectations.

Quicken Loans earns 96% level of Trustworthiness

Perfect Trust Endorsement: Quicken Loans achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Quicken Loans. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Quicken Loans has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Quicken Loans has claimed the domain name for quickenloans.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Quickenloans.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Quickenloans.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a quickenloans.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Quicken Loans have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Quicken Loans and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Quicken Loans's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 14 complaints were resolved.
  • We have identified high risk financial services or content on Quicken Loans's website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
  1. Pros
    1. Rapid loan approval process
    2. Diverse mortgage options
    3. Strong customer service reputation
    4. Intuitive online platform
    5. Competitive interest rates
  1. Cons
    1. Higher rates than some competitors
    2. Limited to online interactions
    3. No physical branch access
    4. Potentially slower for complex loans
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Quicken Loans Low appraisal

Ql is at fault for a low appraised value? That is an independent appraiser im sure quicken is just thrilled your home appraised low and they wasted resources on a loan that cant close. The old 500 deposit complaint gets old this company closes billions of dollars in mortgates pretty sure their objective is not to collect a deposit from you. You pay a deposit to a mortgage company to pay third party fees your appraisal is one of them. Your loan doesnt close you pay for the actual appraisal they pay for processing a loan that doesnt close locking a rate and are out thousands of dollars including bad pr from people that think ql is out to collect these deposits to take over the world and stick it to people bc thats where the real money is in mortgage lending... 500 deposits

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Quicken Loans Con artists

I'm a 28 year Marine Combat Veteran with Purple Heart. About two years ago I refinanced my home with Quicken Loans and one of the things I pointed out was that I wanted to pay my own Homeowners Insurance. My reason for this was, when I was in another loan the mortgage company kept telling me at the end of the year my Escrow account was short. I discussed this with a Realtor friend of mind and was told to pay my own Homeowners Insurance, this would end my Escrow shortages. I posed this to the agent I was working with when refinancing with Quicken Loan and was told that stating out I would have to let them pay my Homeowners Insurance. However, after a year I could start paying my Homeowners Insurance myself. Here it is two years later and this year the same as last year i receive a notice that my Escrow account had a shortage. After speaking with a so-called team representative about my taking over my Homeowners Insurance payment, she gives me a lot of mortgage "garbage" which basically meant that I couldn't. I see this as a Bait and Switch con game Quicken loans play with people in order to increase your mortgage payment each year. I truly HATE company like this who preys on Veterans... or prey on any one for that fact. There should be a law against mortgage company's doing this, but because of their size and money they will always win out. No one to protect the consumer. I will alert the BBB about this scam. Please, if you are a Veteran stay clear of Quicken Loans. As one reviewer said - they are not military friendly. I will do everything I can to expose them so that people will not get caught up in all their hype about being the "best" mortgage company out there. Believe me, they are "BLOOD-SUCKERS! This is a REAL review from a REAL military veteran who suffers from PTSD!

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Quicken Loans RUN! AKA RocketMortgage

The responses continue to be passive and does not take actual responsibility for the rebate I asked for and was promised on my intial call.

The closing credit that the representative keeps bringing up doesn't actually reflect any type of rebate but actual compensation for an issue Rocket Mortgage created. The credit at closing was due to the horrendous handling of my entire loan and home buying process. At no point was it told to me, expressed or given to me in writing that this credit was in liue of any additional rebate that was previously promised to be at the beginning of this home buying process

The response is a lie and in no way was that credit due to anything but to cover what all they created as a horrible experience.

For the "so called" above normal credit, it was due to their above poor handling of my buying process. It was the minimum they could have done, especially since the fact they violated VA, FHA and general actual good faith that is expected from a company that is supposed to be a go to in home loans.

The so called Resolution Team remain to give blanketed statements and completely leave out what the actual closing credit ACTUALLY was for.

I remain completely unsatisfied and as I previously stated, this resolution reps completely in any way outline or give knowledge to the level of issues that this process entailed. Since NO ONE ever outlined that credit was in lieu of any additional rebates or promises. I will continue to do my best to hold Rocket Mortgage accountable for their lies, blatant incompetence and these so called Resolution Team pretending to address an actual customers complaint with detailed emails and coorespondance exist on the above between Rocket Mortgage EVER stating a closing credit was given for anything else besides the out of pocket money I paid and the horrible experience in my home buying promise.

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Quicken Loans The lone wolf of bad reviews? Be forewarned

I don't know where to start. I applied online 7/31/2020 and uploaded all of the documentation required. On 8/3/20 I reached out to find out "what next". Received a reply that Loan Officer would be in touch. They e-mailed me and asked for my credit card (needed for when the appraisal would be ordered) and a few other odds and ends. They sent me a quote and part of the quote indicated we'd close in 4 weeks. Then they e-mailed me to upload this and that and I realized, wait, I already did all of this. They found it. This back and forth and repeat went on for 2 weeks - asking me to DocuSign things I'd already signed, submit things I'd already submitted - but I complied anyway. Resigned, resubmitted. Whatever they asked - just let's get moving, right?!? They had the appraiser contact me - scheduled to take time from work, met with him and then for over a week, I asked if the report had come back. But then, shortly after, another appraiser started calling me from the same company trying to schedule an appraisal. What? I e-mailed my contact person - got apologies - no, must have been an accidental overbooking, so sorry etc. Then I received another quote and by this point my bank statements were stale and I had to upload updates. Things went back and forth and back and forth (with you never knew who because they have lots of cooks in the kitchen!) and then on 8/27 ( after numerous (and I have them for proof) e-mails repeating that the constant calls for an appraisal were an oversight), I was told: oh, they finally found out that only the first half of the appraisal was done and they needed to come back. What? Well, 8/27 was a Thursday, the appraisal was NOT done so, clearly no one was going to close anything by 9/3/20 or 4 weeks... Well that was enough for me. I'd had it. I explained to the lady that there was way to much confusion going on on their end to make me comfortable and I was going to use someone else. Thank you. Goodbye. Now, so you have history, I have an 800 credit score, my house is valued at $1,000,000 (plus) with an outstanding mortgage balance of $107,000.00... $900,000 in equity to be clear. I have a full time job and no other debt. What's the problem? Well now the problem is, the charge for the partial appraisal is on my credit card statement and the credit card company tells me I cannot dispute the charge because I did not opt out in time. Excuse me? There was nothing to opt out of... I had nothing from these people. Quicken Loans gets an "F" in my book as does their "sub" company Loan Pronto. If you go with them, best of luck, but please note, you may join the lone wolf pack and not have a 5 star experience as most seem to have. And the cost? Lots of time, aggravation and MONEY!

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Quicken Loans Review: Quicken Loans - Overwhelming Calls and Bad Business Practices

Be careful when you apply for a loan online because you will receive a lot of calls from different companies. It's like they are vultures waiting for their prey. Quicken Loans is one of those companies that will call you non-stop. It can be overwhelming and annoying.

When you finally decide to talk to them, they will ask for your social security number right away. This is not a good practice because it can lower your credit score if you decide not to go with them. They should give you options first and let you know what your credit score looks like before asking for your social security number.

They claim to be awesome, but I don't think so. They should prioritize giving you options and information before asking for your personal information. It's just bad business practice.

I believe that they should improve their customer service and communication skills. They should listen to their customers' needs and provide them with the best options available. It's important to build trust with your customers and not just go for the kill.

Overall, I had a bad experience with Quicken Loans. I hope they can improve their services and make their customers feel more comfortable when applying for a loan.

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Quicken Loans Nightmare Refinancing Experience with Quicken Loans: Bureaucratic Process, Terrible Customer Service, Uncompetitive Rates

This is absolutely ridiculous! I have never heard of such a thing. It seems like Quicken Loans is just trying to make the process as difficult as possible. I have had to send in the same documents multiple times and every time I call, I get a different answer from a different representative. It's like they don't communicate with each other at all.

To make matters worse, the interest rates they offered were not competitive at all. I could have gotten a much better rate from my local credit union. But I decided to go with Quicken Loans because I thought it would be a smoother process. Boy, was I wrong!

I would not recommend Quicken Loans to anyone. Save yourself the headache and go with a different lender. The only reason I'm sticking with them now is because I've already invested so much time and energy into this process. But if I had to do it all over again, I would definitely choose a different lender.

Overall, my experience with Quicken Loans has been a complete nightmare. The process is bureaucratic and confusing, the customer service is terrible, and the interest rates are not competitive. If you're thinking about refinancing with Quicken Loans, I would strongly advise against it.

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Quicken Loans Disappointing Customer Service Experience with Quicken Loans: A Review

I recently contacted Quicken Loans to get a pre-approval for a mortgage. I spoke with a representative named Sunny Beydoun on Thursday, May 13th. Sunny instructed me to call him back in 30 minutes with all the necessary information to get pre-approved. He even gave me his cell phone number, which was very helpful.

However, when I called back 30 minutes later, Sunny informed me that he was at his nephew's birthday party and that he would call me the next day. Unfortunately, I did not receive a call from him the next day. When I reached out to him, he said he had called my girlfriend instead. We then decided that I would wake up early the next morning, May 15th, at 7am PST to get pre-approved since Sunny is located in Michigan, which is three hours ahead of me.

The next day, I woke up early and called Sunny at 7am PST. However, he informed me that he couldn't give me a pre-approval until 9am PST because Quicken Loans only does pre-approvals after 9am. I asked him if I could get a pre-approval at 8am, and he said I could. I was frustrated with this inconsistency in information and decided to work with another loan originator in my time zone.

Overall, I was disappointed with the customer service I received from Quicken Loans. Sunny was not very helpful and seemed to give me conflicting information. I hope they can improve their communication and provide better service to their customers in the future.

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Quicken Loans Quicken Loans: Incompetent and Disorganized Mortgage Lender

I gotta tell ya, Quicken Loans is a real doozy. You won't be dealing with just one person, oh no. It's a whole group of folks, and they don't seem to talk to each other much. I got one mortgage through them, and let me tell ya, it was a real headache. They kept losing my documents, and none of the employees seemed to know what the other was doing. It wasn't until the day before that they finally got everything together.

So my husband, bless his heart, thought it was just a fluke and wanted to give Quicken another try. We put an offer in on a home back in February, and it's now March and they're still asking for the same dang information we already sent them. And get this, they asked for a copy of our mortgage payments! Can you believe that? We already told them our other mortgage is through Quicken. How could they not have that information? My husband had to send it to them again, basically copying and pasting from our Quicken account.

We've gone through three different people now, and they all seem to be asking for different things. It's like we're starting all over again every time we talk to someone new. And to top it all off, we're supposed to close on April 9th and we're not any closer to that date. This is hands down one of the most incompetent companies I've ever dealt with. We've had four homes with four different lenders, and let me tell ya, Quicken is the worst of the bunch.

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Quicken Loans Disappointing Experience with Quicken Loans: Poor Customer Service and Lack of Knowledge on HARP and Refinancing

I called Quicken Loans to ask about HARP and refinancing. I picked them because they had a 4-5 rating. I'm really disappointed. I talked to 5 reps, hoping to find someone who knows what they're talking about, but they all suck! First, they don't really know what HARP is. Second, I asked for figures for closing costs, 15-year and 30-year terms, and all they gave me were ballpark figures like "somewhere from $6 or $8000 maybe." What the hell does that even mean? Am I calling a flea market or something? You can tell from their voice that they don't really care. Two of them even had sarcastic tones because I didn't want to close right then and there! Then they checked my credit score without asking me first! Now my score went down a lot! What kind of customer service is that? I asked if they had an office where I could go and sit down to study offers, but they said no. How did this company get high ratings with these kinds of people and service? If you call them, make sure to get the name of the rep. The company should know who these idiots are because they'll ruin the company's reputation. I'm going to look somewhere else. I'm done with Quicken Loans!

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Quicken Loans Disappointing Refinancing Experience with Quicken Loans: Bad Appraisal, Rude Service, and No Cash Out

So, we got these emails from Quicken Loans about refinancing our mortgage. We thought, why not give it a try? But let me tell you, it was a whole lot of work. We had to go through so much paperwork and emails back and forth. And then, to make matters worse, we got a bad appraisal. It was a real headache.

But the worst part was that we didn't even get the cash out we wanted. We had stressed from the beginning that we wanted $15,000 cash out. But in the end, we didn't get it. And the person who was supposed to help us was just plain rude. They told us that our house was in a depressed area and that the value of the neighboring houses wasn't high. Well, duh! That's just how banks and the real estate world work. But they didn't take into consideration that there are new homes being built just a few blocks away. And our city is growing fast, with construction and utilities being worked on all over the place.

To make matters worse, this whole process took longer than any of the mortgages we've gotten in the past. And our FICO scores are pretty good, too. Mine is 790 and my partner's is 720. But all we're left with is a checking account that's $400 lighter and an appraisal fee of $100. They were quick to take our money, that's for sure.

But I have to say, the people we dealt with, Sara DeGregory and Cindy White, were really nice. They deserve better than to work for Quicken Loans.

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Quicken Loans Nightmare Experience with Mr. Cooper After Quicken Loans Transfer: A Warning to Homeowners

So, I gotta say, my experience with Quicken Loans was mostly okay. I mean, they did make me get an appraisal that cost me $1,100, which was kind of a bummer. But other than that, the closing process was fine.

But then, a few months later, they flipped my mortgage over to Mr. Cooper and things got real bad, real fast. First of all, they flipped the loan on August 1st, but Mr. Cooper didn't pick it up until August 3rd. And somehow, even though the loan hadn't been picked up yet, my automatic payment for August 1st got cancelled. Like, what the heck, man?

So then I got a letter from Mr. Cooper on August 11th telling me to go to their website to make payments. And let me tell you, that website was a hot mess. It didn't prepopulate any of my account information, so I had to manually enter everything. And then, even though I set up automatic payments, Mr. Cooper cancelled them because they said I was behind on my payments. But I couldn't get current until I set up autopay. It was a vicious cycle.

I ended up making a one-time payment through their website, but even that was a nightmare. I set it up for September 12th, but then Mr. Cooper changed the date to October 10th without telling me. So I had to go back to the website a third time to change the payment again. And guess what? It still hasn't gone through.

I've called Mr. Cooper four times now to try to get this sorted out, but no luck. And don't even get me started on how hard it was to tell Rocket Mortgage about all this. I had to go through so many phone transfers and hold times, it was ridiculous.

Honestly, I wouldn't recommend Rocket Mortgage to anyone. They work with the worst. And there's actually more to this story, but I don't want to bore you with the details. Just trust me, it was a nightmare.

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Quicken Loans Quicken Loans: A Bait and Switch Con Game Preying on Veterans - A Real Review from a Combat Veteran with PTSD

Me, 28 year old Marine Combat Veteran with Purple Heart. Two years ago, I refinanced my crib with Quicken Loans. One thing I made clear was that I wanted to pay my own Homeowners Insurance. See, when I was in another loan, the mortgage company kept telling me at the end of the year my Escrow account was short. My Realtor friend told me to pay my own Homeowners Insurance, this would end my Escrow shortages. I told the agent I was working with at Quicken Loan and was told that stating out I would have to let them pay my Homeowners Insurance. However, after a year I could start paying my Homeowners Insurance myself. Now, two years later, I get a notice that my Escrow account had a shortage. I talked to a so-called team representative about my taking over my Homeowners Insurance payment, she gives me a lot of mortgage "garbage" which basically meant that I couldn't. I see this as a Bait and Switch con game Quicken loans play with people in order to increase your mortgage payment each year. I truly HATE company like this who preys on Veterans... or prey on any one for that fact. There should be a law against mortgage company's doing this, but because of their size and money they will always win out. No one to protect the consumer. I will alert the BBB about this scam. If you are a Veteran stay clear of Quicken Loans. As one reviewer said - they are not military friendly. I will do everything I can to expose them so that people will not get caught up in all their hype about being the "best" mortgage company out there. Believe me, they are "BLOOD-SUCKERS! This is a REAL review from a REAL military veteran who suffers from PTSD!

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Quicken Loans Unsatisfied with Quicken Loans: Lies, Incompetence, and Violations

I gotta say, my experience with Quicken Loans (quickenloans.com) was not great. The responses I got were pretty passive and didn't really take responsibility for the rebate I was promised on my initial call. And let me tell you, the closing credit they kept bringing up was not a rebate at all. It was compensation for the terrible handling of my entire loan and home buying process. They never told me that the credit was in lieu of the rebate they promised me at the beginning of the process.

Honestly, I think they're lying about it. That credit was definitely due to their own incompetence. And the fact that they violated VA, FHA, and general good faith practices just makes it worse. The so-called Resolution Team didn't really help either. They just gave me these vague statements and never really addressed the actual issues I had.

I'm still completely unsatisfied with the whole thing. And the fact that they never told me that the credit was in lieu of the rebate just makes it worse. I'm going to keep holding them accountable for their lies and incompetence. And I hope that anyone else who's thinking of using Quicken Loans thinks twice.

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Quicken Loans Quicken Loans Review: Frustrating Experience with Poor Communication and Unnecessary Charges

I gotta say, my experience with Quicken Loans was a real doozy. I applied online back in July and sent in all the stuff they asked for. But then, I didn't hear anything for a few days, so I reached out to see what was up. They told me my loan officer would be in touch, but it took a while for them to actually get in touch with me. When they finally did, they asked for my credit card info and some other stuff. They sent me a quote that said we'd close in 4 weeks, but that turned out to be a bunch of baloney.

For the next couple of weeks, it was just back and forth, back and forth. They kept asking me to sign stuff I'd already signed and send in stuff I'd already sent in. It was like they didn't even know what they were doing! I tried to be patient and just do whatever they asked, but it was getting pretty frustrating. They had me meet with an appraiser, but then they kept calling me to schedule another appraisal. I was like, "What the heck is going on here?"

Finally, they told me that only half of the appraisal had been done and they needed to come back and do the rest. By that point, I was just done. I told them I was going to use someone else. But then, to add insult to injury, I found out that they had charged me for the partial appraisal on my credit card. And when I tried to dispute the charge, my credit card company said I couldn't because I didn't opt out in time. What a load of crap!

Look, I have an 800 credit score, my house is worth over a million bucks, and I have a good job with no other debt. There was no reason for this to be so difficult. But Quicken Loans and their "sub" company Loan Pronto really dropped the ball. If you're thinking about using them, I'd say good luck, but be prepared for a lot of headaches and wasted time. And don't forget the money they'll try to squeeze out of you for no good reason.

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Quicken Loans Disappointing Experience with Quicken Loans: A Warning to Potential Customers

I gotta say, I had a pretty disappointing experience with Quicken Loans. I was really looking forward to refinancing my home, so I gave them a call back in November. They told me that even though my husband works in Saudi Arabia and our income is foreign, they could still help me out and close the deal. I was thrilled!

So I went ahead and paid a bunch of fees and got an appraisal done, and I sent them every single piece of paper they asked for. Tax returns, letters from my husband's employer, you name it. I was really putting in the effort to make this happen.

But then, in March, they hit me with the news that they couldn't close the deal after all. I was so disappointed. And to make matters worse, they refused to refund my money! I mean, come on. That's not cool.

I did some research and found out that according to regulation Z, "a consumer cannot be charged fees associated with the refinance of a primary residence if the loan does not close." So technically, they shouldn't have charged me anything in the first place.

Honestly, I wouldn't recommend Quicken Loans to anyone. It feels like a scam to me. Don't waste your time or your money.

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Quicken Loans Unpleasant Experience with Quicken Loans: Misleading Agent and Poor Customer Service

We decided to refinance our mortgage in 2020 when the interest rates were low. We were hoping to save some money on our monthly payments. However, our experience with Quicken Loans was not a pleasant one. In May, we started receiving calls from one of their agents who was very persistent and kept calling us repeatedly. They would call my phone and my husband's phone, which was very annoying.

We made it clear to the agent that we were not interested in refinancing to a higher rate. However, the agent somehow convinced my husband to run both our credit reports, which ended up lowering our credit scores. The agent used the words "let's do a credit review" to my husband, which was very misleading. We were very upset when we found out what had happened.

When I called to complain, the customer service representative was not very helpful. They told me that my husband should have known better and that it was his fault for agreeing to run the credit reports. I was very disappointed with their response. We asked them to remove our numbers from their system and never to call us again.

We are now looking forward to moving our mortgage to a different lender when the interest rates get better again. We feel that our experience with Quicken Loans was very unpleasant, and we would not recommend them to anyone. We believe that the agent who tricked us into running our credit reports was a criminal, and we hope that Quicken Loans takes action to prevent this from happening to other customers in the future.

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Quicken Loans Quicken Loans: False Promises and Endless Delays in Loan Process

I've been dealing with Quicken Loans for quite some time now, and I must say, it's been a bumpy ride. I took out a loan for $260,000, and the appraisal came back at a whopping $550,000. I was ecstatic! However, my excitement was short-lived. It's been 143 days since I started this loan process, and I'm still not done.

I've been approved three times already, but every time I think I'm in the clear, they come back with more requests for documents. It's frustrating, to say the least. I've refinanced before, so I know the drill, but Quicken Loans seems to be dragging their feet. I'm starting to think they're just stalling, hoping to find something that will allow them to cancel the loan.

To make matters worse, they don't seem to be living up to their promises. I feel like they're using false advertising to lure in new clients. It's not fair to those of us who have already signed on the dotted line. I'm starting to wonder if they're more concerned with impressing their investors than actually helping their clients.

It's not like I have bad credit, either. My score was over 800 when I started this process. I'm just frustrated with the lack of progress. I understand that things can take time, but this is getting ridiculous. I'm hoping that Quicken Loans will step up their game and get this loan closed soon.

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Quicken Loans Customer Reviews Overview

Quicken Loans is a highly reputable online mortgage lender that has been in business for over 30 years. The company has received overwhelmingly positive reviews from customers, with many praising its excellent customer service, fast and easy application process, and competitive interest rates.

Customers appreciate the convenience of being able to complete the entire mortgage application process online, from pre-approval to closing. Quicken Loans also offers a wide range of mortgage options, including conventional, FHA, VA, and jumbo loans, as well as refinancing options.

Many customers have also praised the company's transparency and honesty, with Quicken Loans providing clear and upfront information about fees and rates. The company's website is user-friendly and provides helpful resources, such as mortgage calculators and educational articles.

Overall, Quicken Loans is a highly recommended mortgage lender that provides excellent service and competitive rates. Its commitment to transparency and customer satisfaction has earned it a reputation as one of the best online mortgage lenders in the industry.

Quicken Loans In-depth Review

In summary, Quicken Loans is a well-established online lender with a comprehensive range of loan products and a strong focus on customer service. While they offer competitive rates and fees, it's important for potential borrowers to consider the full spectrum of their services, including the ease of the application process, the quality of customer support, and the company's financial stability, before making a decision.

Company Overview

Quicken Loans, known for its online lending services, has a history of facilitating home financing for many customers. They offer a variety of financial services, focusing primarily on mortgage loans and refinancing options.

Loan Products

  1. Fixed-rate and adjustable-rate mortgages
  2. FHA and VA loans
  3. Unique products like YOURgage, which allows customizable loan terms

Application Process

The application process involves several steps, including pre-approval, home appraisal, and underwriting. Documentation such as income verification and credit history is required. Quicken Loans provides an online application experience, with approval timeframes that are competitive within the industry.

Rates and Fees

Interest rates are in line with industry standards, but it's important to compare with current market rates. Closing costs and other fees are present, and the fee structure is relatively transparent.

Customer Service

Customer service is accessible via phone, email, and chat. They are known for their responsiveness and the quality of support provided. Customer service hours are extensive, catering to a wide range of time zones.

User Experience

The website is user-friendly, and the mobile app is functional with generally positive reviews. Online tools, like loan calculators, add value for users.

Client Testimonials and Reviews

Many customers share positive experiences, particularly highlighting the ease of use and customer service. However, there are complaints typical of large lenders, such as issues with loan servicing. Overall, customer satisfaction ratings are strong.

Financial Strength and Stability

Quicken Loans holds a strong market position with a reputation for reliability. Financial health indicators are positive, and the company has received numerous awards and recognitions.

Refinancing Options

Refinancing with Quicken Loans is straightforward, with clear benefits outlined. It's advisable to compare these options with other lenders to ensure the best deal.

Additional Services

Quicken Loans offers additional services like mortgage calculators, and they have partnerships with Rocket Homes and Rocket Loans.

Educational Resources

They provide educational materials for borrowers, including workshops and financial literacy initiatives.

Community Involvement

The company is involved in corporate social responsibility efforts and has a strong presence in charitable programs and community outreach.

Pros and Cons

  1. Pros: Strong customer service, comprehensive loan offerings, user-friendly technology.
  2. Cons: Potential for higher fees, some complaints regarding loan servicing.

Conclusion and Recommendations

Quicken Loans is a solid choice for those who value a robust online application process and strong customer service. It is particularly recommended for borrowers who prefer managing their loans digitally.

Comparison with Competitors

Compared to other lenders, Quicken Loans offers a competitive suite of services, especially in terms of technology and customer support. However, borrowers should always compare rates and fees to ensure they are getting the best deal.

How to file a complaint about Quicken Loans?

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3. Writing the title:
- Summarize the main issue with Quicken Loans in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Quicken Loans. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Quicken Loans on ComplaintsBoard.com.

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Contact Quicken Loans customer service

Phone numbers

+1 (800) 251-9080 +1 (800) 718-8233 More phone numbers

Website

www.quickenloans.com

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