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Proactiv Complaints & Reviews

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Proactiv - North Carolina, Arden / Cleanser and Spinning Brush

RobinRStitt on 2015-10-09
Warnings need to be included with the Cleanser which includes the granules, and use of the spinning brush. The first time I used it, it flung some cleanser into my eye, causing an injury to my cornea, which caused pain/burning at the time, and within a week, I had "floaters and flashers, " indicating pulling away of the retina and can be a result of injury to the eye. This resulted in a visit to the eye Dr, and continuing discomfort and worrying about the healing or continued damage to the injured eye. I have returned the product for refund, and will refuse any shipments at the post office, a...

Proactiv - Florida, ormond beach / Burns to my face

janice beard on 2015-09-17
I am getting a lawyer to sue Proactiv for dollars. I applied the proactive to my face on 09/10/2015 since then I have had burns to my face and I cant put on makeup so ridicule is so easy for those who look at you I haven't been to work all week lying as to why I could not come in so my job would be there when I get this straightened out I have burns on my face before I go through with a lawyer what are you going to do it is very dramatic for me will never use your product again and will tell everyone I know the same please call me at 3864926426 I am so sad.

Proactiv / Customer Service

Desireec727 on 2015-02-13
I had an account with Proactiv for about a year. Last July, I canceled that account. I was canceling the card that I had the Proactive on. The Proactiv rep notified me that I still had a $39 balance on my account. I said no problem...take the $39 from another account HERE'S THE NUMBER. Ok great. Thanks for dealing with Proactiv...7 MONTHS LATER. I get a letter from a COLLECTION AGENCY saying that I owed Proactiv $39. I called them and said I canceled my account last year now it's in collections. I gave you a card number to put the $39 balance on. Why didn't you take the money...

Proactiv / Unable to unsubscribe

SayNoProActiv on 2015-01-21
I called 3 months ago to cancel our subscription as ProActiv DOES NOT WORK! I wanted to send the prodcuts back but the representative on the phone convinced me to keep the box at a discounted rate so I wouldn't have to go through the hassel of returning the products. I agreed but told him to cancel all future orders as the product does not work. Big surprise- I got another shipment in the mail of ProActiv. I called again and big shocker- they have no records of me canceling my subscription! They refuse to credit me back my $84 saying it's past the 60 day money back guarantee. I even...

Proactiv - Ohio, Maumee / Scam

Ama1982 on 2015-01-10
I'm ashamed to say this, but I fell for their scam twice. The first time, I'd ordered the 3 month supply from them and paid monthly. At the end of the third month, Proactiv informed me that I still owed them the total amount for the 3 month supply. This came as a shock to me since my bank account clearly showed the charges that had been made and Proactiv had indeed gotten paid. After giving them this proof, they somehow determined that the charges on my credit card had actually been made on behalf of some other person that had received shipments from them - someone that I had no idea...

Proactiv - Arizona, Tucson / Charges for returned products & unable to unsubscribe

Proactiv is a scam on 2014-06-22
I have called Proactive customer service six time in an attempt to cancel my subscription. After the first time I called to cancel I received another package and was told it had already been ordered to be shipped to me. This package was returned unopened within days of delivery and after a while I was told my account was zero. This was several months ago! Two months ago out of the blue I received another package! This package was again returned. Yesterday I received a past due notice for $98.84! I recommend if want to try this product buy it a Kiosk at the mall, I am having a tough time...

Proactiv - Florida, Hallandale / Fraudulent Billing

CalmChick on 2013-12-20
I started ordering Proactiv a few months ago. I received 2 packages in total. After that, I called them to tell them I will no longer need their product. They somehow convinced me to remain with the company, explaining that there would only be a shipment every 6 months. I agreed to that. They withdrew $22.95 out of my account a month earlier. When I called them to explain I did not need it and it was only supposed to be sent at the end of the following month, they said they don't see any charge. I asked for a fax number so I could fax them a statement. The number did not work, someone...

Proactiv / awful customer service

LALAGURL on 2013-11-05
The phone operators are very unprofessional when it comes to account info, billing, blah blah blah. I called to put a hold on my account back in maybe sometime in June, the lady told me that the last payment I would make is in October, and I would receive that last package. Then be billed again in around January, when the account isn't on hold any more. So, it's November and I got billed again. WHAT! So i called, the guy this time I told him about the hold that was supposed to be on my account. He informed me that there was never a hold that was put on my account. GREAT! I have to...

Proactiv - Ontario, Toronto / Telecommunications

mui_mui on 2013-10-28
I'm a firm believer in the product itself, but the customer service is horrible. Telecommunication is unfortunately very unprofessional, as every time I call in to place my order something always goes wrong. I've been ordering from them for almost 8 years, and every time I call in I've always had to follow up with my order. When I do follow up with my order, nothing is ever followed through from their end. It's exhausting and it's been a nightmare, because the idea of calling them is just like calling your mobile company (Rogers, Bell, ATT, etc...). The only upside i...

Proactiv / Being Charge for Product that was Canceled

808Cynthia on 2013-06-06
My son order Proactiv March 2012, after receiving his order he realized that Proactiv signed him up for a 3 month supply. He tried to cancel the order but Proactiv shipped him 2 more orders. I sent the items back and Proactiv is still trying to charge my son for those orders. He called their customer service, I called their customer service, I wrote letters each month for 6 months to try and get this resolved to no avail. Today I just received an email from Proactiv and they are still trying to collect for items we returned. I called customer service and was on hold for the longest time, when...

Proactiv / Denied Cancellation

Laura88 on 2013-02-06
I placed an order online with Proactiv today at 10:30am. By 3:30pm I called the 800 number to cancel the order and was given a complete run-a-round. I was told I had to let the product be shipped, they will charge my credit card, and then I can return it. I placed the order 6 hours ago, I do not want my card charged and I certainly don't want to deal with the hassle of returning something I cancelled 6 hours after I ordered it! I received a confirmation email stating the product would be delivered in 2-3 weeks, and they can't cancel. Sounds like a scam to me. I do not want this and I want it canceled NOW. I am very angry.

Proactiv - California / Scam !

HopeSusanBarrett on 2012-10-11
They continue to charge you, even after you've begged them to stop ! Their product doesn't work. When you contact their Customer Service Dept, they ignore you. When you post something on their Facebook page, they ignore you. When you email them, they reply with a blanket email response that has no meaning or substance. When you return to them an unopened box, which you never asked for, they ignore the receipt of this returned box. As soon as I find out how to file a lawsuit vs. them in CA (even tho' I'm located in NJ), I will. If anyone wants to join me in a Class Action suit, the more the merrier !

Proactiv - California, San Diego / Proactiv is a Scam for Cancellation Policy

Sonya from Cali on 2012-06-27
Proactiv Cancellation Scam! I wanted to cancel after 30 days of using the shipment (small bottles because 1st month trial supplies) because it made me break out even more worst than before. After calling them and talking to your "specialist” Robert, I somehow let Robert convinced me to not cancel and to continue on with using their products because he said that my outbreak will get worse before it can get better and I still have 60 to get my money back guarantee if it's not working out for me or if I'm not satisfied with their products and a new ship (2nd shipment for 90 days worth...

Proactiv / Ripped off

rtmj3 on 2012-06-18
I ordered the initial kit from proactiv and not only did it make my skin worse, THEY RIPPED ME OFF!!! It is almost impossible to cancel (have to call in and wait on hold forever) and even after I did they sent me another kit, or at least so they say. I moved from the address, which is one of many reasons I canceled my "subscription" and yet I received a letter from a shady collection agency (SKO Brenner American) saying I owe $67.89... Tried calling proactiv and of course they could not help. Do yourself a favor and save your time, money, and skin. STAY AWAY from proactiv!!

Proactiv / Overbilling/No cancel policy

IhateProactiv on 2012-06-02
Signed up for a one time purchase, but paid with card. Ended up being an every month purchase for $60+. They over withdrew my bank account, wouldn't let me cancel, and told me I was responsible for shipping anything back. The 60/90 day money back guarantee is a lie. They don't cover shipping fees, over withdraw fees, or other associated Proactiv fees. Possibly the worst company to do business with.

Proactiv / Overbilling

DWoods on 2012-01-03
On December 3, 2011, I placed an on-line order for the Proactiv Kit for $35.95. The next day I received an e-mail stating that my card was not accepted. I called in and spoke to a representative and he told me not to worry that the order would still be processed. On December 5 I was told that my order could not be processed and to try another card. I don’t have another card so I told the representative to disregard and cancel my order. Obviously, this was totally ignored by incompetent workers. On December 8 I went to the mall and purchase one tube of refining mask for $31. This is money...

Proactiv - New Brunswick, Saint John / Refusal of money back

greenparrot on 2011-09-25
Proactive is absolutly the worst company I have ever had to deal with. For starters, their product DOES NOT work and their automatic billing is the stupidest thing I have ever head. You can change the frequency but you can't just decide to order it when you want. After I cancelled my subscription because the product didn't work I was sent another solution. I called up their customer service and the agent told me to send it back and make sure I keep the tracking code. I though this is great! She is telling me the best way to get my money back. Wrong. They do not care about our...

Proactiv - California / didn't order but have been charged

mewe on 2011-05-17
I ordered Proactiv online because I saw advertising on TV that it is only about $19-20 for 3 steps acne treatment. However, i ended up ordered about $30 something bucks because i decided to get an extra item. On my proactive account stated that my shipment frequent is 90 days or (3 months). At first I expected that I receive same package in every 3 months but I was surprised within 20 days. They billed me $60 something dollars so I called them why I was charged for the product again when its not 90 days yet. They explained confusingly that it is 90 days supply. I still do not understand what...

Proactiv - Ontario / Unauthorized charge!!

Kolby on 2011-04-27
I had tried proactiv as I had a flare up of acne for a few months, needless to sya it did not work.. So i never bothered to reorder.. to my surprise i got charge with a second order, no notification and am now expected to pay shipping and handling for both ways if i was to return the product!! I have sent numerous emails complaining and stating what I was, and one would think that $15 would not be a big thing to resolve but its been hell! I get the same script, irrelevant to my email as a reply. I have recently emailed head office about their customer service, so i will see what comes out of it.

Proactiv - Illinois / Fraudulent Credit Card charges

ProActiv continued to charge my credit card after cancelling product. The company is unwilling to refund charges and Francine actually informed me that I needed to dispute their unauthorized monthly charges with my bank. I reported this activity to my credit card company as FRAUDULENT credit card charges by this company!!
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