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ProActiv Complaints & Reviews

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ProActiv - Charges for returned products & unable to unsubscribe

Posted: 2014-06-22 by    Proactiv is a scam
Complaint Rating:  100 % with 1 votes
I have called Proactive customer service six time in an attempt to cancel my subscription. After the first time I called to cancel I received another package and was told it had already been ordered to be shipped to me. This package was returned unopened within days of delivery and after a while I was told my account was zero. This was several months ago!
Two months ago out of the blue I received another package! This package was again returned. Yesterday I received a past due notice for $98.84!
I recommend if want to try this product buy it a Kiosk at the mall, I am having a tough...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

ProActiv - Fraudulent Billing

Posted: 2013-12-20 by    CalmChick
Complaint Rating:  100 % with 1 votes
I started ordering Proactiv a few months ago. I received 2 packages in total. After that, I called them to tell them I will no longer need their product. They somehow convinced me to remain with the company, explaining that there would only be a shipment every 6 months. I agreed to that.
They withdrew $22.95 out of my account a month earlier. When I called them to explain I did not need it and it was only supposed to be sent at the end of the following month, they said they don't see any charge. I asked for a fax number so I could fax them a statement. The number did not work, someone...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

ProActiv - awful customer service

Posted: 2013-11-05 by    LALAGURL
Complaint Rating:  0 % with 0 votes
The phone operators are very unprofessional when it comes to account info, billing, blah blah blah. I called to put a hold on my account back in maybe sometime in June, the lady told me that the last payment I would make is in October, and I would receive that last package. Then be billed again in around January, when the account isn't on hold any more. So, it's November and I got billed again. WHAT! So i called, the guy this time I told him about the hold that was supposed to be on my account. He informed me that there was never a hold that was put on my account. GREAT! I have to much...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

ProActiv - Ontario, Toronto - Telecommunications

Posted: 2013-10-28 by    mui_mui
Complaint Rating:  0 % with 0 votes
I'm a firm believer in the product itself, but the customer service is horrible. Telecommunication is unfortunately very unprofessional, as every time I call in to place my order something always goes wrong. I've been ordering from them for almost 8 years, and every time I call in I've always had to follow up with my order. When I do follow up with my order, nothing is ever followed through from their end. It's exhausting and it's been a nightmare, because the idea of calling them is just like calling your mobile company (Rogers, Bell, ATT, etc...). The only upside is is...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Beauty & Day Spas

ProActiv - Iowa, Des Moines - fraudulent charges

Posted: 2013-07-12 by    thomas a dailey
Complaint Rating:  0 % with 0 votes
Contact them fraudulent charge said they take care and cancel. They did not . To top off wouldnt give me shipping address so I can press charges...
Complaint comments Comments Complaint country United States, Iowa, Des Moines Complaint category Cosmetics

ProActiv - Pennsylvania - cancelled

Posted: 2013-06-19 by    deuce1852
Complaint Rating:  0 % with 0 votes
Cancelled for PROACTIV. Cancelled for money 5/7/2013. $45.93 for debit.
Daughter telephone PROACTIV. Three month credit me....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Health & Beauty

ProActiv - Being Charge for Product that was Canceled

Posted: 2013-06-06 by    808Cynthia
Complaint Rating:  0 % with 0 votes
My son order Proactiv March 2012, after receiving his order he realized that Proactiv signed him up for a 3 month supply. He tried to cancel the order but Proactiv shipped him 2 more orders. I sent the items back and Proactiv is still trying to charge my son for those orders. He called their customer service, I called their customer service, I wrote letters each month for 6 months to try and get this resolved to no avail. Today I just received an email from Proactiv and they are still trying to collect for items we returned. I called customer service and was on hold for the longest time, when an...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

ProActiv - Denied Cancellation

Posted: 2013-02-06 by    Laura88
Complaint Rating:  0 % with 0 votes
I placed an order online with Proactiv today at 10:30am. By 3:30pm I called the 800 number to cancel the order and was given a complete run-a-round. I was told I had to let the product be shipped, they will charge my credit card, and then I can return it. I placed the order 6 hours ago, I do not want my card charged and I certainly don't want to deal with the hassle of returning something I cancelled 6 hours after I ordered it! I received a confirmation email stating the product would be delivered in 2-3 weeks, and they can't cancel. Sounds like a scam to me. I do not want this and I want...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

ProActiv - California - Scam !

Posted: 2012-10-11 by    HopeSusanBarrett
Complaint Rating:  100 % with 1 votes
They continue to charge you, even after you've begged them to stop !
Their product doesn't work.
When you contact their Customer Service Dept, they ignore you.
When you post something on their Facebook page, they ignore you.
When you email them, they reply with a blanket email response that has no meaning or substance.
When you return to them an unopened box, which you never asked for, they ignore the receipt of this returned box.
As soon as I find out how to file a lawsuit vs. them in CA (even tho' I'm located in NJ), I will.
If...
Complaint comments Comments Complaint country United States, California Complaint category Cosmetics

ProActiv - California, San Diego - Proactiv is a Scam for Cancellation Policy

Posted: 2012-06-27 by    Sonya from Cali
Complaint Rating:  0 % with 0 votes
Proactiv Cancellation Scam!
I wanted to cancel after 30 days of using the shipment (small bottles because 1st month trial supplies) because it made me break out even more worst than before. After calling them and talking to your "specialist” Robert, I somehow let Robert convinced me to not cancel and to continue on with using their products because he said that my outbreak will get worse before it can get better and I still have 60 to get my money back guarantee if it's not working out for me or if I'm not satisfied with their products and a new ship (2nd shipment for...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Online Scams

ProActiv - Ripped off

Posted: 2012-06-18 by    rtmj3
Complaint Rating:  100 % with 3 votes
I ordered the initial kit from proactiv and not only did it make my skin worse, THEY RIPPED ME OFF!!! It is almost impossible to cancel (have to call in and wait on hold forever) and even after I did they sent me another kit, or at least so they say. I moved from the address, which is one of many reasons I canceled my "subscription" and yet I received a letter from a shady collection agency (SKO Brenner American) saying I owe $67.89... Tried calling proactiv and of course they could not help. Do yourself a favor and save your time, money, and skin. STAY AWAY from proactiv!!...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

ProActiv - Overbilling/No cancel policy

Posted: 2012-06-02 by    IhateProactiv
Complaint Rating:  0 % with 0 votes
Signed up for a one time purchase, but paid with card. Ended up being an every month purchase for $60+. They over withdrew my bank account, wouldn't let me cancel, and told me I was responsible for shipping anything back. The 60/90 day money back guarantee is a lie. They don't cover shipping fees, over withdraw fees, or other associated Proactiv fees. Possibly the worst company to do business with....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

ProActiv - Overbilling

Posted: 2012-01-03 by    DWoods
Complaint Rating:  100 % with 2 votes
On December 3, 2011, I placed an on-line order for the Proactiv Kit for $35.95. The next day I received an e-mail stating that my card was not accepted. I called in and spoke to a representative and he told me not to worry that the order would still be processed. On December 5 I was told that my order could not be processed and to try another card. I don’t have another card so I told the representative to disregard and cancel my order. Obviously, this was totally ignored by incompetent workers. On December 8 I went to the mall and purchase one tube of refining mask for $31. This is money that...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

ProActiv - New Brunswick, Saint John - Refusal of money back

Posted: 2011-09-25 by    greenparrot
Complaint Rating:  100 % with 2 votes
Proactive is absolutly the worst company I have ever had to deal with. For starters, their product DOES NOT work and their automatic billing is the stupidest thing I have ever head. You can change the frequency but you can't just decide to order it when you want. After I cancelled my subscription because the product didn't work I was sent another solution. I called up their customer service and the agent told me to send it back and make sure I keep the tracking code. I though this is great! She is telling me the best way to get my money back. Wrong. They do not care about our tracking...
Complaint comments Comments Complaint country Canada, New Brunswick, Saint John Complaint category Cosmetics

ProActiv - Scam/ unclear charges

Posted: 2011-06-13 by    AnonMom
Complaint Rating:  100 % with 1 votes
The billing process in unclear and I was charged for much more than I wanted. Getting out of this billing cycle is difficult. Customer services is extremely rude....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

ProActiv - California - didn't order but have been charged

Posted: 2011-05-17 by    mewe
Complaint Rating:  0 % with 1 votes
I ordered Proactiv online because I saw advertising on TV that it is only about $19-20 for 3 steps acne treatment. However, i ended up ordered about $30 something bucks because i decided to get an extra item. On my proactive account stated that my shipment frequent is 90 days or (3 months). At first I expected that I receive same package in every 3 months but I was surprised within 20 days. They billed me $60 something dollars so I called them why I was charged for the product again when its not 90 days yet. They explained confusingly that it is 90 days supply. I still do not understand what that...
Complaint comments Comments Complaint country United States, California Complaint category Health & Beauty

ProActiv - Card Charged twice

Posted: 2011-05-16 by    roymx
Complaint Rating:  100 % with 1 votes
In Apr-28 2011 I ordered proactiv kit, my card was charged $ 69.99 in May-02 for this order, today I received my bank monthly statement and for my surprise I found that my card was charged again $ 69.99 in May-04

I didn't order a second kit. Buyers beware.

I WANT MY MONEY BACK!!...
Complaint comments Comments Complaint country Mexico Complaint category Credit Cards

ProActiv - Ontario - Unauthorized charge!!

Posted: 2011-04-27 by    Kolby
Complaint Rating:  0 % with 0 votes
I had tried proactiv as I had a flare up of acne for a few months, needless to sya it did not work.. So i never bothered to reorder.. to my surprise i got charge with a second order, no notification and am now expected to pay shipping and handling for both ways if i was to return the product!! I have sent numerous emails complaining and stating what I was, and one would think that $15 would not be a big thing to resolve but its been hell! I get the same script, irrelevant to my email as a reply. I have recently emailed head office about their customer service, so i will see what comes out of it....
Complaint comments Comments Complaint country Canada, Ontario Complaint category Unauthorized Charges

ProActiv - Illinois - Fraudulent Credit Card charges

Posted: 2011-04-06 by    billings unauthorized 2x
Complaint Rating:  100 % with 1 votes
ProActiv continued to charge my credit card after cancelling product.
The company is unwilling to refund charges and Francine actually informed me that I needed to dispute their unauthorized monthly charges with my bank. I reported this activity to my credit card company as FRAUDULENT credit card charges by this company!!...
Complaint comments Comments Complaint country United States, Illinois Complaint category Cosmetics

ProActiv - charged twice

Posted: 2011-03-29 by    tbirdgirl09
Complaint Rating:  100 % with 1 votes
I ordered the proactiv 3 step system and paid 19.95, however, I was charged again a few months later in the amount of 27.94. I did not purchase anything, so I don't know why I was charged....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

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