PNC Financial Services Group
reviews and complaints

I called pnc on jan 17, 2024., regarding an issue with my checking account. I could not get through. The automated system. Would not take my info. Can;t get get it can't get it.

Finally got a rep could not find my 9nfo. Repeated till I got frustrated, he hung up on me.

I am long time customer with several accounts, pnc no longer has customer service. Automated systems that don't work. Reps can'tfind your info.

Pnc used yo havr customer service that was helpful.

1/2 hr repeating and repeating no resolve.

Every time I come to Pantry 1 Food Mart 2 out of 3 ATM machines are down, and out of service. I said something to the clerk about the issue, and he told me to go somewhere else to use the ATM machines.

I had someone file some fraudulent disputes on my account. Once I realized this I called and spoke to someone in the fraud department who cancelled the disputes. The payments that were made to 3 different creditors were stopped. My creditors have been trying to get the money back and so have I. I have been calling daily to find out if how to fix this and no one is able to help me. I have also been to my local branch manager and still no resolution. I simply want to know where the money went and why it hasnt been returned to my account, I am at the point of frustration and will close this account and sever all ties with PNC once this matter is resolved. I only want the money that came out of my account to pay these creditors that they have yet to receive.

Michelle Heard

[protected]

I am contacting you because I am very disappointed with the way the bank has processed my payment for last month, (attached is a note and check received from PNC)

I need to pay every two weeks... yes, I know... I can not enroll in the program that you have because I would need to pay in advance which I do not have at the moment, so it suits me to send a payment every two weeks, I had not had problems until now that, they sent me back a check for not sending the total amount which I consider counterproductive because I will still send another check with half of the monthly fee, I beg you to pass my case to a supervisor who can help and understand my way of payment and put it in the system, I have spoken countless times with bank representatives and there is no understanding about it. I think the bank should evaluate these policies of returning the checks, when I have proven to pay twice a month, it is not acceptable that a bank of the quality of PNC can not help and keep a customer accepted payments, it is a little ridiculous and incomprehensible.

Please I need to contact a supervisor, provide me with an email that I can contact PNC regarding this matter,

I plan to contact the consumer protection department and raise my case if these incidents continue.

Thank you

It started back on September 12th, 2022, my husband and I were thinking about getting a HELOC, he chose PNC because that is where he would cash his checks on Fridays. One week he decided to talk to one of the managers about the line of credit, he then referred him to the person that is in that department, the individual work from home at the time. So my husband gave me the information to reach out to that person, and I did. We talked, and I explained to her what we were looking to do. She took our basic information and send us an email, so that is when everything began to take place. All the documents that she requires we submitted, then after she gather the document, the next step was the credit reports. She called me and seems to be a bit surprised based on the conversation. She said you guys have great credit, and I replied and said yes, we managed to pay our bills on time. At that moment, she asked what was my occupation, I told her that I'm not working and is on disability and that is my income. After that, it felt like I was getting interrogation, asking a whole slew of questions. I co-signed my daughter's mortgage six (6) years ago, my daughter pays her own mortgage and lives at a different address. She began to ask for everything that she could think of that had nothing to do with a HELOC. She even collected my daughter's bank statement, her mortgage and insurance information, her signature, and even her ID. We received a letter that date October 4th, 2022 saying we are unable to approve your request on the terms that you requested but can approve a lesser amount. After she, I already established that our credits were great, now this went on for over (2) two months back and forth with everything except my blood type. After a while I got sick and asked my daughter to communicate with her, I then had to email a guy who was supposed to be her manager. He called me after a few days and said that he will have a talk with her to see if she can remove my daughter's information and look it over to see what can be done. Nothing different happens, so we continue the process. It was October 31st, 2022 when they decided that we can close and the account was funded on November 2nd, 2022. What should have been a simple business transaction turn out to be a nightmare, I was tired, exhausted, and literally very regretful that we enter into this deal.

Fast forward to some time in early 2023, we made about 2 monthly payments when I notice that the payment amount exceed what I calculated that it should be. One day I stopped by one of the local branches and ask to talk to a manager, the manager was very pleasant and agrees to talk to me, I told them everything that transpired before that day and she asked if she can access my account, I told her to go ahead. She then called her customer service personnel and they recognized what happened. When we were approved the banker lady told us and have us sign that we get the promotional rater for the first six months at 2.99% and thereafter a lock-in rate at 7.29%. That did not happen, from the get-go we were paying only 7.29% and we never get that promotional rate. They discussed what can be done, and I asked them if I can file a complaint. Upon my behave they both filed a dispute. sometime after I was contacted by a young lady about the dispute, we talked and she stated that they would be some type of investigation and she will get back to me. A few weeks go by, then another lady called me telling me that she took over the investigation, and after she reviewed my account I was in the wrong for signing the contract and I am responsible for everything, she was very rude and condescending and that was the end of it. Now I found out yesterday that starting on May 1st, 2023 that my interest rate will be 9.71% so I went online and lock it in at 8.50% which still cost me an extra $1000 again.

I am a freelance photographer. A potential client sent a deposit for my services. After I made the deposit, PNC locked all of my accounts. When I called PNC, I was waiting for someone to give me details about my account. I was given the number to the Fraud department without the PNC resource communicating that there was a fraud investigation open. It has been a week, and I have yet to be contacted about my account, other than a letter in the mail. I made an appointment at the branch to provide supporting evidence that I was a victim of fraud. Before they even discussed it with me, they automatically assumed I was a "bad actor." The branch will not return my calls or respond to my emails. When I call corporate, I need help to provide details. I still need access to my money. I have been a member of PNC for over ten years. I am a business owner, Veteran, and Federal Employee.

Simply stated - I'm broke because of fraud - 2nd time in last month. I keep getting told - sorry, we can't help you until amounts are not pending. I am one of the lucky ones - my son came through for me - with money to buy food and get gas so I can get to my part-time job tomorrow. I'm 65 and, for the last 15 years, thought I had a great bank. Fraud on my Wallet account - fraud on my joint account. $72 charges on my joint account, $108 charges on my wallet account. I'm starting to rethink my relationship with this bank. I'm sorry you're broke sir but please stay broke for a day or 2 until charges leaves pending status. Not a good look.

I am the Executive Director for the Department of Texas, Veterans of Foreign Wars, Foundation [protected]), a 501 (c) (3) public charity. We are affiliated with the Veterans of Foreign Wars, a 501 (c) (19) Congressionally chartered membership organization of veterans who have served in harm's way.

The Texas VFW had two CDs with PNC. The Foundation had one in the amount of $250,000. We had a change in Treasurer at the same time the Texas VFW had a change in their Quartermaster. The signature cards were updated for the Texas VFW, but not the Foundation. I believe Tommy Elliot handled this update.

When the CD matured in May 2022, the new Quartermaster requested the two CDs that matured (one of the Texas VFW's and the other being the Foundation's) that a cashier's check be issued to take advantage of a higher interest rate at another institution. PNC executed this as requested. However, the new Quartermaster nor his Assistant Quartermaster were authorized users on this account. If PNC had been diligent, this would have been caught and the funds not released.

As it stands, the funds are now held in another bank under the Texas VFW's name. While we are pursuing actions to have that remedied, we have been working with our local branch manager (Hutto) to update the new Treasurer and officers on our existing account at PNC.

Our complaint is that the authorized users should have been verified before the cashier's check issued. In addition, the fact that they are two separate entities should have warranted the funds not being comingled. Whether this is an honest mistake or collusion, the fact is due diligence was not performed by PNC and is costing us interest, integrity of the funds to which we are entrusted, and time and expense to correct these measures.

Please let me know how to proceed.

Thank you!

Elizabeth West, Executive Director

Department of Texas, Veterans of Foreign Wars, Foundation

PO Box 14468

Austin, TX [protected]

[protected]

[protected]@texasvfw.org

I deposited a check on Sunday evening, Nov. 7th, at the ATM inside of the lobby of the back located in Germantown, MD. It stated that the funds would be available on Tuesday, Nov. 9th. The funds still weren't available on Wednesday, Nov. 10th. I called the Germantown branch and spoke to a manager, and she told me that it could take up to 5 days. I spoke to the friend that gave me the check and he said that it went through his account on Tuesday, Nov. 8th. It is now Monday, Nov. 14th, and the funds are STILL not available to me. My friend is going to pay me $300 per day to help him remodel and tile his bathroom and I haven't been able to buy the materials to do this for him. This is unacceptable. I am going to the bank branch now to see if I can clear this up.

My name is Richard Deasy and hold a number of joint accounts with my spouse, including a Cashbuilder Credit Card. That card was compromised end of July, cancelled and new card issued. I was not informed that the new cards required re-entry of pertinent data, including autopay date. This caused considerable confusion and the entry of a different autopay date from earlier card. I am continuing to challenge late fees because bank does not recognize new autopay date.

Today I received a new late fee which I challenged in 2 phone calls totaling 54 minutes, ending with a decision from Supervisor Amanda that the fee will not be removed.

Thai action is the culmination of various problems with the card. Constant (at least monthly) robo calls from bank requesting confirmation of card activity. The latest query was for a payment made monthly to a local hospital. Presenting card at hotels to find that a block has been initiated without prior notice. Claims that a major car rental company(Sixt) was not in compliance with card rules but another bank Mastercard worked perfectly.

I have to wonder if the data used to compromise my original card did not originate at PNC. Add the earlier list of issues and it makes a compelling theory.

I and my wife have been customers of the Allison Park PNC for at least 40 years and I am a former employee of PNC now retired.

I hold a power of Attorney for my wife and I my name appears on the account in question.

My wife who is retired has significant debt and wishes to take a personal loan from PNC to pay down some of her debt. This recommendation made by a PNC employee is an unsound option. Consolidating debt to ensure a quicker payoff is unsound advise for any lending institution to offer. Further, low interest debt replacement with high interest debt is absurd. This may not have been accurately communicated by my wife.

I have asked the person in charge today at PNC Allison Park to not allow a personal loan be made to my wife to which they responded that I would need a Court Order to avoid this occurrence.

Why do I need a court order to ask PNC to act in their customers best interest?

If you can offer any assistance in they matter please call me at [protected]

Jim

Friday July 22nd at 2.35pm

The employees just stood around as I waited for a simple wire transfer. The front desk Kenyon maichan could have helped me but did nothing. There was only

One personal banker available while the other was taking a personal call . Once I asked her she said she was on “ break”

This was very unprofessional and inefficient

I started receiving a bill from PNC Bank on or about 10/2021 about a credit card balance that I have no knowledge of. On about January 2022 I contacted PNC Bank and informed them that I never entered into a contract or agreement with them and asked that they provide me with a copy of this said agreement to no avail. I filed a police report with Birmingham police department for identity theft and provided PNC Bank with a copy of the complaint. This PNC Bank account has appeared on my credit report.

Apparent fraud activity on my account. Reported to PNC Bank Personnel. Account was taken over by PNC Bank via "ATO" I was informed, after the fact, that "ATO" stands for "Account Take Over."Alleged"fraudent investigation was begun. PNC replaced the $4,000./00 to my account. Ninety days later I was informed that there was not any proof of fraudulent activity on my account and the above referenced $4,000.00 would be removed from my account. I was told I would need to close my old account and establish a new one. I did. I was also informed, in writing, that I could get a copy of the investigation if I desired. I requested copy over thirty days ago. Have not as of this date received. In conversation with Mari"N"I was informed that I did not have to close my old account, in fact it was simply on"hold status"and I could gain access to and use. This, after being told by PNC representatives, that I had no choice but to close the old account. I finally regained access to my old account. Understand that since it had been placed on"hold"I did not have access to old account for a period of time. During that time I was unable to pay bills from my PNC Online Banking. Thus creditors went unpaid, and my previous"840"Experian credit has surely dropped. In addition, based on PNC Representative telling me I MUST close the old account, I set up a new PNC account and provided a new routing and account number to my depositors. Now that I have returned to old account I will have to go back to automatic depositors and revert back to old account. I have received no less than three charges from creditors advising me that they were not paid

Had I not been told by PNC Representative that I MUST close the old account initially this would not have occurred. Especially since the funds were clearly in my old account, but on hold through PNC ATO department. The Mari"N"with whom I have spoken two or three times is certainly not a CUSTOMER FRIENDLY REPRESENTATIVE. My request of her that I be allowed to tape our conversation was met with a no! This request was prompted by the

numerous variations of advice/direction provided by PNC representatives. In addition, when I stated to Mari"N"that I am a thirty plus year PNC customer who is certainly"Pissed"off she took offense to the word"pissed"and stated to me, if you want to continue this conversation you will have to remain professional. I have since spoken with the same person and do not care to interact with her again. In addition to the preceding I was advised by a PNC Representative that the initial investigation was filed incorrectly, that's when I was transferred to the 'ATO" department. Today, no one has any record of additional investigation. Interesting. The preceding causes me concern that PNC looks upon me as a DEPOSITOR, certainly does not respect nor consider me a thirty plus year faithful customer.

I apparently forgot to make my credit card payment and I received no notice from them that they had not received their payment. When I was looking at my credit monitoring I noticed I had a 30 day late payment. I immediately made a payment, I also called CS to find out why I did not received any call/ text/ email or Anything in the mail that my payment was past due. I was told it was courtesy and that I should have looked at my bill. I was then told I needed to login on the website to set up alert’s for my account. So I login and it states my alerts were already set up, but yet I never received one alert that my payment was past due. The rep also stated that my account showed that had called me on certain days but I have no record of a call from PNC or a voice mail from them. I have not been late with any of my accounts in years, yet now I have a 30 day late payment on my report I have attached a photo where it shows I was set up for text alerts on my account but never received any stating missed payment. This unfair practice for an honest mistake .

I am including a check that was sent to me for reimbursement of an credit card overpayment to my PNC Signature credit card on 7/28/21.

A reimbursement check for this overpayment was adjusted on 7/28/21 and mailed to me. Copies of this check and the attached explanation of this overpayment are attached.

I have supplied proof from Valley Bank that this payment cleared from the above savings account (for medical expenses not covered by insurance).

PNC stopped payment of this $2,000 and no explanation of why the reimbursement check was canceled. The bank has given me no proof of anything. They insisted using multiple explanations and told ME that I had to prove same. My CPA called the bank and they told her it would be resolved but nothing has been done to date.

Enclosed is a copy of the check that was sent to me and stoped payment. All backup paperwork is attached

Respectfully,

Joni Crane