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Planet Fitness Complaints & Reviews

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Planet Fitness - Possibly the worst agreement I have ever signed

Posted: 2011-02-03 by    Willkins
Complaint Rating:  0 % with 0 votes
I have made no greater mistake than being pressurised into renewing my gym contract in the latter part of last year.

This tends to occur when you receive daily phonecalls and the sales agents are so pushy that you realise the only way to lose them is to give in. Plus the promise of a free local holiday which turned out to be a leaflet for low cost accommodation around South Africa. Not exactly what i was expecting, but that's marketing for you I guess.

I have been battling with them ever since. Long story short, I signed on for an additional 3 years on a 12 month...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Monthly deductions and still no membership

Posted: 2011-01-20 by    Ciolle
Complaint Rating:  0 % with 0 votes
Approximately 3 years ago I joined Planet Fitness, Parklands. I managed to use the gym 'once' and thereafter my card would not scan at the turnstiles again - also at the time absolutely no debits was being done... I assumed my account wasn't set up correctly cause A: my card wouldn't work B: No debits were being done and C: When I try checking my account on the PF website using my 'membership' number or ID number it says 'does not exist'. About a year ago debits were 'suddenly' being done. One month for R249, the next month for R279 then they'll...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - I am totally irritated by the constant harassment of Planet Fitness employee

Posted: 2011-01-18 by    Sikat
Complaint Rating:  50 % with 2 votes
I am totally irritated by the constant harassment by ****** employed by Planet Fitness who do not understand simple instructions. I am contacted on a regular basis by them, practically trying to shove their membership down my throat. I have requested them to remove me from their database a few times after the first DUDE ****** me off. They have really **** attitudes, and no respect. There is no way to get in contact with the CEO, who is probably a bigger ******* than the staff he employs. Mr CEO, get your staff off my back or I will take matters further. ....
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Judgement Free Hypocrisy

Posted: 2011-01-10 by    Lunkhead
Complaint Rating:  100 % with 1 votes
Planet Fitness franchises prides themselves on being "Judgment Free Zones". However, Plant Fitness is anything but judgment free, as evidenced by their radio and television commercials in which they depict a so-called "Lunkhead" being ejected from the gym or told that Planet Fitness is not their gym. I find these commercials to be exceptionally discriminatory considering they are deeming an entire culture of people unfit for their facility. The "Lunkhead" is supposed to represent the stereotypical body builder. I am a body builder. And I will never set foot in a Planet...
Complaint comments Comments Complaint country United States Complaint category Weight Loss Products and Programs

Planet Fitness - commercial

Posted: 2011-01-08 by    Teacher 101
Complaint Rating:  38 % with 8 votes
The currently running commercial for Planet Fitness (I pick things up and put them down) is extremely hard to watch due to its level of disrespect for a character with low intelligence. It is down-right mean! The whole series of recent commercials is sterotyping bodybuilders as rude and stupid and I cannot beleive they are able to air these without getting suied by the someone. This would NOT be tollerated if the brunt of there jokes were any other group - overweight people, women, blacks, Jews !!! As an educator trying to deal with the horrible repercussions of bullying, I am sickened to see this...
Complaint comments Comments Complaint country United States Complaint category Annoying Commercials

Planet Fitness - New York, clifton park ny - dues

Posted: 2011-01-07 by    amanda carson
Complaint Rating:  100 % with 1 votes
I lost my job and had to shut down bank account as it was 35.00 in the red because the gym withdrew 35.00. I called gym and asked them to cancel my membership which when I signed up they told me I could cancel at anytime. Now they tell me I cannot and that there is no one who can help me. I have no money and if they try to draw from bank I no longer have account. Please help me so that I dont start getting collection letters from them. I cannot help what happened....
Complaint comments Comments Complaint country United States, New York, clifton park ny Complaint category Health & Beauty

Planet Fitness - Billing/Unable to cancel contract

Posted: 2011-01-03 by    hellokitty15
Complaint Rating:  100 % with 2 votes
HELP!!! i signed a 3-yr contract with planet fitness in 2006. then in early 2008 went in to cancel my contract as i was moving abroad for 2yrs i wa stodl i had to provide proof of moving ect an dcouldnt cancel even then, i continue dto pay my 3 YEAR contract ending sept 2009. while i was in USA i paid... to my understanding the debit orders stopped in 2009. altho they were running up the "tab" i came back home to SA in April 2010. never having received post/calls from the gym Re: their service, my usage at the gym was never questioned i was paying but never used facilities in 2yrs. then...
Complaint comments Comments Complaint country South Africa Complaint category Health & Beauty

Planet Fitness - Members and Owners of Planet Fitness

Posted:    Enjoy this info...
Complaint Rating:  33 % with 3 votes
Wow...as a planet fitness employee, I have enjoyed reading all of the complaints. The sad part is most all of the complaints are coming from people who, #1 Don't have a clue what they are signing, #2 Expect country club experiences from the "walmart" of gyms, and #3 apparently don't realize that most Planet Fitnesses are owned by money hungry individuals that attend the country clubs (oh btw...they don't care what you want or complain about, it all comes down to their piggybank).

So here is my complaint...we need customers who can READ the agreement and...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Florida, Ormond Beach - Cancellation

Posted:    IHatePF
Complaint Rating:  100 % with 2 votes
After cancelling my Plant Fitness membership I realized I was still be charged monthly on my AMEX. Contacted PF and told them and asked for it to be fixed. They did not fix so I contacted credit cerd company and told them to not accept the charges. PF sent me to a collection agency for $82 which then posted a key derogatory on my credit report. Never sent me a letter and refused to send me proof of amount owed when asked....
Complaint comments Comments Complaint country United States, Florida, Ormond Beach Complaint category Fitness Centers

Planet Fitness - New Jersey, Pompton Lakes - Harassment & discrimination

Posted:    Marisa Guagliardi
Complaint Rating:  67 % with 3 votes
The manager, Cathy Bogdon harasses the employees. She threatens them. She tells them if they don't learn their job, she will let them go. These are mostly high school students. She discriminates when students come in to apply for positions. The turnaround rate for employment is very high. A lot of her employees do not feel comfortable around her. There is no corporate telephone number for the company to submit a complaint. I need help to file a FORMAL COMPLAINT AGAINST THIS SO CALLED MANAGER & COMPANY. Please contact me. Marisa Guagliardi 973-283-1812...
Complaint comments Comments Complaint country United States, New Jersey, Pompton Lakes Complaint category Employers

Planet Fitness - New Mexico, Albuquerque - Management

Posted:    juliewb22
Complaint Rating:  100 % with 4 votes
I went to Planet Fitness to cancel my account. When I tried to they said that I still have until March, whereas when I called two weeks ago a worker told me November (this month)? I spoke to the manager which is the reason of this complaint. He was texting and talking on his phone, walking away and not paying attention to me. For all he could have known, he could have persuaded me to stay with Planet Fitness. He would not explain to me the extra $10 billing and when I said I'd bring in bank statements he said, "Well where are they?". Obviously I said I'd GET them. GET means going...
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Fitness Centers

Planet Fitness - Rip off

Posted:    Daniel
Complaint Rating:  0 % with 0 votes
Planet fitness and there rip off rules is the worse company in the united states. Besides the uneducated staff of lo life that find it to be a problem with helping clients, I joined the gym online in April and was so turned off when i went to ask for tour i never went back. Now im being charged 29 dollars for the annual fee this place is the biggist joke since New York fitness that sold membership to a gym that opened months after it was supposed to and without the hird floor and boxing. I hope to get my $29 fee returned...
Complaint comments Comments Complaint country United States Complaint category Sports & Recreation

Planet Fitness - Monthly premium

Posted:    Tseke Leboela
Complaint Rating:  0 % with 0 votes
I joined the gym using Discovery Vitality card. The Institution is charging me full amount and double for that matter. Now I stopped paying them and they took me to ITC. I want them to demonstrate to me why I am being charged double from the beginning of the contract and why was i paying a full membership fee. The person i signed with was Mohamed at wonderous http://www.complaintsboard.com/new_complaint/#images...
Complaint comments Comments Complaint country South Africa Complaint category Fitness Centers

Planet Fitness - Loss of contract & empty promises

Posted:    Parinoke
Complaint Rating:  100 % with 1 votes
I applied for a gym membership (through Edgars Club) on the 29.09.09, and had paid for my gym tag on the same day and was told that my tag would be ready in approx. 2weeks from the day. They had made copies of my Club card details as well as ID detail to process my membership through Edgars head office. During the 3 weeks after I had applied for my membership, Planet Fitness still asked me a further 2 times to submit copies of my Club card details so that they may submit the details through to Edgars head office. On 04.11.09 I went at approx. 16h30 to gym to enquire if my tag was ready as it already...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Pathetic service as well as attitude

Posted:    Shrinkle
Complaint Rating:  0 % with 0 votes
On 19 August 2009 I was contact by Planet Fitness Hennopspark, Centurion to inform that I was selected by one of their members for a R500, 00 voucher to attend the gym free for one month. As all sales talk, I had to just come in to collect my voucher. Arriving at Planet Fitness on 24 August I was met by BRUCE who took me to one of the cubicles to waste my time with lots of sales talk about the gym. After convincing me to take this 'last offer on this special' for a three year membership for R6 080, 00, Bruce put the amount through on my credit card confirming that I have 5 days within...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - When a machine is broken they take forever to service it

Posted:    Orex
Complaint Rating:  0 % with 0 votes
Basically there is a Chest excercise machine...and where you place your arms...The equipment is loose...This machine has been like this for 2 months. The fact that Planet fitness is a huge organization they should fix it within a week or pay for it to be replaced. It;s such a simple thing to deal with and im a little frustrated that no one has done anything about it !

In general when a machine is broken they take forever to service it...It should be a 1, maybe 2 week process....
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - Continue to deduct money after cancellation letter

Posted:    Ashtolle
Complaint Rating:  0 % with 0 votes
First of all, when my girlfriend joined this gym 3 years ago, I went to Virgin because it was cleaner and has better equipment. I had trouble two years back when my girlfriend fell ill. She recieved a letter from the doctor saying she can't do any exercise anymore. When we went to the gym to try cancel the contract they said that even though the had a back condition and they could see she couldn't use the equipment she could still float around in the pool so they would not allow us to cancel the contract.

I then complained on hello peter they contacted me telling me that...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Planet Fitness - New York, Poughkeepsie - Canceling Membership

Posted:    deli028
Complaint Rating:  0 % with 1 votes
Recently due to a toe injury I hadn't gone to the gym so I decided to cancel my membership. So I sent a certified letter stating I wanted to cancel my membership and they did the problem is that day I mailed the letter out they took $30 out my account for a yearly fee and now they refuse to refund my money b/c they state I had to cancel membership before Sept 24, 2010. so be careful....
Complaint comments Comments Complaint country United States, New York, Poughkeepsie Complaint category Fitness Centers

Planet Fitness - Planet Fitness unwilling to cancel contract

Posted:    Featherr
Complaint Rating:  0 % with 0 votes
I am in the process of relocating due to work and as there is no Planet Fitness anywhere near the area i have to move too i called in to ask about cancelling my contract. I first speak to this obnoxious lady on the phone that didn't even want to hear anything and just kept saying, 'you can't cancel your contract, you have to sell it' over and over again. I then asked to speak to a manager and get through to another person (who i seriously doubt was a manager) who basically tells me the same thing and didn't want to hear anything about it..

Neither of them...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

Planet Fitness - I am still not able to use the gym as they are incompetent of helping clients

Posted:    Stanso
Complaint Rating:  100 % with 1 votes
I signed up with the gym when they were doing there pre-opening subscriptions in Nov 2007, with the understanding the gym would be open within a month or 2 at the latest. The gym only ended up opening a year or so later. From the start the gym deducted amounts off my bank account. I called and left repeated messages, no one ever called me back. Starting a few months ago I got sales calls from the gym wanting to sell me a subscription, then I have to repeat the story to them and they promise that a manager will call me back in an hour. The only call I ever get is from the next sales person. I went...
Complaint comments Comments Complaint country United States Complaint category Fitness Centers

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