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2.0 4 Reviews

Pinzoo Complaints Summary

1 Resolved
3 Unresolved
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Pinzoo reviews & complaints 4

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C
2:52 pm EDT

Pinzoo tracfone

I ordered tracfone airtime on 9/25/2018 but when I entered the pin code I kept getting a message that the pin code is invalid. I repeated with several different codes that were sent to me all invalid. The money was removed from my bank account. So if I don't get my airtime or my $15.00 dollars back I am cancelling my account! I have used this service before and never had this issue before. I can't call customer service because I don't have enough airtime left on my tracfone which is why I was ordering minutes in the first place.

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V
12:44 am EDT

Pinzoo cell phone minutes

I checked my checkbook and discovered that the amount that was taken out of my account was 19.79 twice. Total $39.58 I ordered phone minutes but that was through tracfone's web site. I only ordered 60 minutes for $19.99. This expense is bogas. I never even heard of PinZoo.com . I have never had this charge before getting my minutes from tracfone.com website. I would like my money back because I am on a budget with social security. I really need the money back in my checking account as soon as possible. Really angry. ripoff outfit needs they're web page pulled. They're phone number is [protected] That is the phone number that was given on my bank statement when they took the money out.
Mad as hell
Vicki Stanton

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M
7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pinzoo Not as described on their website

Pinzoo sold me the $35.00 $34.79 Cricket PAYgo Top-Up Minutes - Unlimited Talk+Text. At first I could not find a way to use the pin card # with Cricket and called Cricket to find out why: Cricket Customer Service at 1-800-CRICKET informed me PIN #'s CAN NOT be used to pay Monthly Plans, such as the $35 7 $45 Plans! Pinzoo's website is selling them AS IF they can be used to pay for minutes on these plans, but they are NOT usable for those plans. Pin #s can ONLY used for the Paygo plans ( the $1, $2, $3 per day plans! Please change the info on your website!)
They are totally misleading customers, and then it is like pulling teeth to try to get your money back. from them I CANNOT USE THIS PIN# WITH MY $35 CRICKET PLAN. They do not respond, so I have to force a refund through Paypal. I would be better off not dealing with them at all. :(

The info on the Pinzoo website is misleading people to think that these pins can be used for the monthly $35 plan. They CAN NOT be used for the $35 or $45 monthly plans!

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7:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

Pinzoo - Rip off

On Christmas eve 2008, a good friend was out of town & out of phone minutes on his 'Net 10'. I found Pinzoo online & in what I believed from reading their site, should have been a very simple straighforward transaction, gave them my VISA card info in exchange for a certain number of pre-paid wireless minutes so we could talk. Only AFTER they had...

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Pinzoo contacts

Phone number

1888 697 4696

Website

www.pinzoo.com

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