Performance Bike reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Performance Bike
Welcome to our customer reviews and complaints page for Performance Bike. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Performance Bike.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Performance Bike's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Performance Bike, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Performance Bike. Your feedback is an important part of our community and will help others make informed decisions.
Complete Savings Scam
Performance Bike will give away your credit card information. I noticed an unusual "Complete Savings" charge of $12.00 on my credit card. I called Complete Savings at the number listed after the charge. At my request they immediately cancelled my membership and refunded my money. They have an automated membership cancellation option but you have to talk to...
Read full review of Performance BikeTerrible service
Performance Bike is a mail order bike parts company. Based upon prices, I have ordered mountain bike parts from this company on two occasions. The first time I was informed at the time of delivery of half my order that the balance of my order was backed ordered and not available for two months. This came after the twelve day delivery. The order I did receive three of the five tubes were defective. The, next and last time I order mountain bike goods, the delivery never occurred. The company offered no delivery tracking and no offered no ability to cancel. This company pumps out the adds with an effort to attract new clients. With two tries, I have learned my lessen not to ever use them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
They lost customer
I bought a bike from performance in redwood, which entitled me to free tune ups for the life of the bike. From the very beginning the service I received was honorable. They would make me wait for weeks to get my bike back. When I did get it back it would be scratched, or they would forget to do something. Then they moved to Mountain View 2121 W El Camino Real. I took my bike their once and will never go back again. They were much worst then Redwood City. They no mechanic that knew how to work on the bikes and the man in charge was not very courtesy they took by bike and kept it for three weeks and gave it back to me without a tone up and with more problem then I took it in for. I went out on the bike trail to find out that nothing had been done. I was surprised because I had asked them to go over the whole bike and replace anything that needed to be replaced, but instead my bike broke down on the trail and I ended up walking for miles. I called up performance and told them what happened they were not very nice about it. To make a long story short I will never do business with them again. I ended up going to another shop and paying for a tune up to get my breaks fixed and the chain, and gears. I was told that it look like they never even touched my bike.
They should have told me from the very beginning that I would have to wait so long to have my bike repaired and that they did not have competent workers. They lost me and who knows how many other customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Same thing happened to me. Moreover, Performance Bike does not return my emails asking for an explanation. Won't be buying from them again.