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1.6 424 Reviews

Pepsi Complaints Summary

67 Resolved
357 Unresolved
Our verdict: With Pepsi's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Pepsi reviews & complaints 424

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5:53 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Pepsi - Lotto message

Pepsi Drink & Bottling Company USA® (USA. Regional Office ) 700 Anderson Hill Road Purchase, NY 10577 USA Telephone # +1 213 296 5022 Dear Prize Winner, Claim Proceeding. We acknowledge the receipt of your e-mail with the required information, regarding your winning notification from (Pepsi Drink & Bottling Company New York USA Regional Office) and...

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11:59 pm EST
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Pepsi Pure leaf unsweetened bottled tea

I bought three bottles of Pure Leaf Unsweetened bottled tea. One of them seemed OK. The other two, however, had a disgusting bitter almost acid-like taste, which burned my tongue and throat.

I took only a few sips from the two bottles that were bad. However, it left me with a sick, nauseous feeling in my stomach.

I went online and found that many other people are complaining about the same thing. This company obviously has a sanitation problem in some part of its production system. It is no longer producing a safe, healthy product.

Somebody needs to file charges against the manufacturer and force them to clean up their act.

Desired outcome: Shut down that tea brewery and make them clean up their facility.

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12:35 pm EST
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Pepsi Leaking pepsi cans

I recently discovered that my three cases of pepsi sugar cans had significant leakage. Out of 36 cans, only or maybe 9 cans did not leak.

The cases were stored on a shelf in a dark and cool cellar. I had purchased them in WI while visiting with my daughter and her family. They are not sold here in NC. I don't know why that is, but that is the reason I purchased them in WI.

There was no dampness moisture that could have affected them as the basement was both dry and cool.

I made this same application over a week ago and received NO response. I may switch back to Coke if there is no reply or resolution. Thank you.

Claimed loss: $25

Desired outcome: Replacement for sugar pepsi?

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Is Pepsi legit?

Our verdict: Complaints Board's thorough examination reveals Pepsi as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Pepsi stands out for its commitment to quality and security. Clients considering Pepsi should delve into its customer service record to gauge compatibility with their expectations.

Pepsi earns 91% level of Trustworthiness

Perfect Trust Endorsement: Pepsi achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Pepsi. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Pepsi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pepsi.com you are considering visiting, which is associated with Pepsi, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a pepsi.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Pepsi have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Pepsi has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 424 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Pepsi.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pepsi.com may offer a niche product or service that is only of interest to a smaller audience.
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4:12 pm EST
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Pepsi Leaking pepsi cans

I just checked my three cartons of Sugar Pepsi that were in the cool basement along with my other food stuffs.

Of the 36 cans, I only found 9 that were not either empty or partially filled with drink. And of those 9 I am suspicious that two of them are bad as the liquid sloshes in them. What is the deal? Why did they leak?

I kept them on a shelf and in the dark; temp was about 50-60 most of the time. It was dry as well.

I was greatly disappointed as these cartons were purchased up in WI when I visited my daughter and her family... finding Pepsi with sugar in NC is impossible as it doesn't seem to be carried here.. Why is that, anyway?

Thanks for your response in advance

Al Boush

Desired outcome: Replacement?

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10:29 am EDT
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Pepsi 12 pack pepsi cans

Pepsi 12 pack cans leaked while I was on vacation from July 8, 2023 to September 11, 2023 and the cans damaged my cabinetry, see picture. Note, air conditioning was left on during our vacation at 78 degrees. The damage includes some kind of mold or mildew, see picture. I have attached 5 photos showing the damages and the product (empty Pepsi cans that are unopened) that cause the damage. I see from other complaints that Pepsi has had this problem for some time.

Desired outcome: Repair or replace cabinet

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1:09 pm EDT
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Pepsi Pepsi

I have drank Pepsi for decades. My family drinks it too. I usually buy a several bottles or cases at a time. The quality has been dropping and now it is completely disgusting. I knew it got worse when I opened a bottle and threw it out thinking it had gone rotten/spoiled after one drink…but no! It is all the Pepsi. It is flat and gross! You use to open a Pepsi can and see the bubbles of carbonation judging up for awhile, like the old Pepsi commercials. Now it is flat and gross and tastes like sugar medicine. I want my money back!

Desired outcome: I want my money back…so much wasted money on crap soda!!! Go back to the original taste!

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1:17 pm EDT
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Pepsi Diet Pepsi

Purchased a 20oz Diet Pepsi this morning. It is completely flat and tastes terrible. This is the 3rd or 4th 20oz I have purchased like this in the last month or so. I purchased this one at a local convenience store, the other ones were purchased at Walmart. I have also had problems with a couple of the 24oz 6-packs. The codes on the bottle today are:

OCTO923

*HB3KS 070832

*These first few letters are hard to read so they may not be accurate.

I drink a lot of diet pepsi so this is very frustrating!

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11:04 pm EDT
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Pepsi Empty can in 12 packs

Yes IV perched your 12 pack's off Pepsi on 2 different time IV received empty cans off Pepsi. In the box unopened seems to have no holes in the counters I can find just empty first was 1 the next time was 3 your customers. pay. Good money for your product and shouldn't be getting cheated out of it by receiving empty can and paying for them as they were full I buy up to 6 oor 8 12pck a week if it happens again I will no longer perches this product

Desired outcome: Up to you to keep my business

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7:34 pm EDT
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Pepsi Pepsi-Cola

To whom it concerns, my name is Lois

Fairbee.

August 26th 2023 my husband and I were on our way home from a doctor

appointment in Lancaster Ca. and he stopped in Mojave California to buy a Pepsi-Cola, and it had a very bad taste and my husband start to feel bad. My he couldn't wait to get home to drink him a Pepsi he is so addicted to them so he know what it tastes like.

Thank you

Lois Fairbee

Desired outcome: I would like for you to check the Pepsi's and I will also like a refund.

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3:24 am EDT

Pepsi Diet Pepsi is just colored water

I recently bought a 12 pack of cans of Diet Pepsi from FoodCo in Tulare, California. When I opened the first can it tastes like colored water. Every can in this package tasted the same.

The proof of Purchase on the carton is: 0 [protected].

Date on end of can :Aug16,2021

Other number on bottom of can: 1007AW050612

Number under pull tab of can: 103C

Number under bar code on can: 1 05 01 N2 MH

Desired outcome: coupon for a 12 pack of cans of Diet Pepsi

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11:07 am EDT
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Pepsi Pepsi employee disrespects the handicap!

I went in to the store to make a purchase after asking the Pepsi employee not to drop the pallets in the 2nd spot(as the first full with Pepsi products.. why?) so I could park, he shook his head no. I parked. We had words, I chose to ignore him (Pepsi employee). I came out and he boxed my car in with Pepsi products... Second button pushed for me! Called the cops, there's damage to my car I just got back from Caliber! Trying to go to Cmpd to file that! Angry 😡😡. I couldn't get into my car to leave! So I called the cops, he now rushing to move the stuff while breaking it in the process... God don't like UGLY!

Desired outcome: Speaking with attorney.

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1:36 pm EDT

Pepsi Pop flat in pepsi 12 packs

I bought 4 12 packs of pepsi from the dollar general on Sheridan drive in tonawanda n.y. 14150.

all 4 12 packs are flat.

I through out the first 12 pack already sp I can only prove I have 3.

2 of the box's have the same code and date of APR2224 and 1116LA07183CT98

one of the 3 that I still have is code and date of MAR1824 and 1201LA06143CT98.

I just want to include that I love Pepsi. I am a Pepsi-holic, so it isn't like I'm never going to buy the product again. I would just like 4 more 13 packs if possible. probably going to buy at a different store but somehow I don't think it was the stores fault. they were in an isle and not in a window display.

Desired outcome: coupons to replace the flat pepsi

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Update by Steven Paige
Aug 11, 2023 1:38 pm EDT

I noticed I accidentally wrote 13 packs at the end. I did mean 12 packs

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10:54 pm EDT

Pepsi 16.9 ounce plastic bottle Mtn Dew

16.9 ounce Mtn Dew

has been my go to drink for several years now ... but over this past week ive bought them from both walmart and dollar general and found that theyr'es some strange stuff floating around in the bottle ... looks to be a white flakey something ... have a total of 7) - 6 packs left that have the same stuff ... any clue as to what this is ?

Desired outcome: i would like an answer in a reasonable amount of time ... as well as a refund !

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11:29 am EDT
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Pepsi I am Complaining about your managment bad behaviour with us.

I had issue with your upper managment in hyderabad sindh which name is Imran Ansari. He doesn't gave us proper service From 2 years we closed working with company then we started again working with company but we still had issues like he doesn't changing over old units of Vz coolers and D Freezer. and also doesn't gave us 1 vz cooler and 1 D freezer which he took from us for changing it but he doesn't provide it still from previous year.

So, Kindly take action against him.

Name: Mubashir Hussain

Restaurant name: Tandoori Grill

Address: B-15 main autobhan road, latifabad unit#3, Hyderabad Sindh.

Zip code: 71000

Costomer id: 210406-(H053)

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6:58 pm EDT
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Pepsi Cans leaking without visible holes

I've had the same issue with only Pepsi products for 6mos: the cans empty/leak. No holes but cans are empty. All purchased from different grocery stores (Metro, Walmart, Food Basic, Y.I. G.). Tried relocating, but no difference made.

Pantry maintains 18-20° at all times. I have many receipts that can be provided. Most recent was May 23rd & Pep zero cans.

Desired outcome: Id appreciate an explanation and some kind of remuneration. So much wasted product and the leaks have created damage to my shelving.I recently switched from Coke to Pepsi,I don't want to have to switch back.

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8:48 pm EDT

Pepsi Pepsi 12pk of 16.9 oz bottles

I regularly purchase about 3 12pk bottles (16.9 oz) per week. This past week alone I have found at least 2 bottles per 12pk ( 3 in one 12pk) to be bad. The bottles are usual packaged in the middle of the pack and the bottles are so flimsy until they can not even retain their normal shape. When opened it's immediately noticed that there is no "fizz" in the bottle. The drink is completely flat and un-drinkable. I'm not sure if it's the fill, the carbonation or what that causes this. Out of 12 Pepsi's I'm ending up with only 9-10 that are good. It's not uncommon for this to happen here and there with a bottle. I usually just pour out the contents and recycle the plastic bottle but this is becoming more and more common and is costing us more and more money. I'm really disappointed this has become more commonplace.

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5:27 pm EDT
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Pepsi Fort Pepsi 16oz bottles (6 packs)

we regularly buy between 6-8 six packs a week of Diet Pepsi from the Labelle Florida Walmart. For six years we have never had a problem. This year 1 out of 2 six packs have a dead bottle, and several times a month we get a few six packs that are flat (old).

I’ve started putting the flat ones aside recently to exchange for new ones, and in just two weeks I have 8 bottles.

The bottles clearly have had air or something that haa escapes

Desired outcome: Please investigate what is being done differently with the local distributor. I would like to know myself. I will start returning them for now.

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5:55 pm EDT
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Pepsi Mountain Dew Livewire 20oz

CONTAMINATED BATCH REACHES CONSUMERS!

I don't know what you bottled, but it was absolutely DISGUSTING and completely Undrinkable. I am very familiar with this beverage, it's my favorite flavor, but

What's in this bottle? It has floaters. Am I poisoned?

UPC Code# [protected] 9

I will be posting to Facebook and Twitter also.

PURCHASED at Expresslane on Bridge Avenue Davenport, IA 52803

Desired outcome: Product replacement/refund.

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4:08 pm EDT
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Pepsi Pepsi driver

On March 21, 2023 at 3:50 pm saw a Pepsis driver on 695 south in Maryland. He was driving very very reckless and when we got next to him he was on his phone and driving fast weaving through traffic. We continued our drive and saw he took the same exit as us and he ended up parking at RedRoof Inn still on his phone. Truck number was F51218 and license plate number 8DF4132.

Desired outcome: I would like this to be addressed. He was weaving through traffic and didn’t care getting close to other cars. There was traffic and trucks around.

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7:46 pm EST

Pepsi N/A

Hello. It has recently come to my attention that Jason Hammrich, 24, one of your affiliates, has been preying on children on a game called roblox and discord. Please get back to me as soon as possible so I can provide more details.

His known information is as follows:

[protected]@gmail.com

https://www.facebook.com/KingDiamond2K

https://www.youtube.com/channel/UCmzupQhuBAytMWg_XgBgtLw

https://guilded.gg/KingDiamond2K

https://twitter.com/KingDiamond2K

https://twitch.tv/KingDiamond2K

https://www.roblox.com/users/1199419237/profile

https://twitter.com/hammrich_jason/likes?lang=cs

https://www.facebook.com/jason.hammrich.39

He met one of my friends online in a roblox game and continued to ask them and some other minors their sexuality, for them to date him, and more.

Please follow up so I can provide any other information you need.

Desired outcome: Contact me back at [protected]@gmail.com and remove your affiliation with him

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