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Peachtree Complaints & Reviews

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Peachtree - Poor quality sliding doors

Posted: 2012-01-12 by    Sloomer
Complaint Rating:  0 % with 0 votes
In October 2009 we purchased a $1900 supposedly energy efficient sliding door from Peachtree. We have had trouble with this door ever since. It has constant air leakage to the point of the door tracks freezing with an inch of ice. Peachtree has sent numerous technicians out but none of them has kept the cold freezing air from infiltrating our home. We have to keep flannel sheets at the bottom of the doors to help keep the heat in. We've also had to tape all the seams of this malfunctioning sliding door or the frigid air just penetrates our entire home....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Peachtree - Ohio - Broken Mortise lock

Posted: 2011-01-23 by    Avery13
Complaint Rating:  0 % with 0 votes
I had purchased a Peachtree patio door about 8 years ago. I paid almost $3, 000.00 back then. I thought I was buying a great product and buying with a co. that had great service. Well now that the Mortise lock has broken over a month ago and I have been sent the wrong instructions and wrong parts to replace it. And dealing with their customer service has been an experience I have spoen with 2 different supervisors that have been of no help. I have never seen a co. that doesn't know how there products work. I know what parts I need and how to fix it but its not possible....
Complaint comments Comments Complaint country United States, Ohio Complaint category Window & Door Installation

Peachtree - Michigan - window seal failure

Posted:    Rochelle Rad
Complaint Rating:  100 % with 1 votes
Peachtree does not stand by it's warranty. I have tried in vain to get in touch with them regarding a window seal that has failed. The window fell out of the patio door. I filled out the forms they provide on their web site with no response. A customer service representative told me it was an act of God that the seal let go therefore not covered by the warranty. God is now working for Peachtree installing "faulty" seals???!!!...
Complaint comments Comments Complaint country United States, Michigan Complaint category Window & Door Installation

Peachtree - Poor Customer Service

Posted:    sysconsol
Complaint Rating:  100 % with 1 votes
Peachtree's support is appalling. I have run the program for years (gone thru 2 previous upgrades). This time around: (1) had to wait almost a WEEK to get the info needed to download the program when purchased as a download (ridiculous - should be instantaneous, that is why we buy the download version...); (2) Every time I call they are unable to cope without my customer number (can't they look it up?? I sometimes call from work or somewhere where my file is not...); (3) 2 months ago, cust service had NO IDEA if the verision I was buying will work with Windows 7, or if a paid upgrade witll...
Complaint comments Comments Complaint country United States Complaint category Software & Games

Peachtree - Poor service!

Posted:    Peter Howe
Complaint Rating:  0 % with 0 votes
Very poor product quality. Non existent customer service. Windows installed in 1988. Window seals failed after less than 3 years in service. Multiple window closing mechanism failures and multiple window latch failures.

Notwithstanding repeated requests for service; both via Email and telephone, and despite four calls to the local peachtree dealer we are unable to get any return calls.

Beware!...
Complaint comments Comments Complaint country United States Complaint category Building, Construction

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