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Panera Bread Complaints & Reviews

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Panera Bread - Dirty food & cups

Posted: 2014-10-13 by    Harold W
Complaint Rating:  0 % with 1 votes
The general manager has a history of a temper. Recently he told employees to pick up food that fell on the floor & re-shelve it for sale. He also told the employees to put cups that fell on the floor back up for customer use.
He then threatened any employee that threw away the cups that he would take them out of the trash & force that employee to drink from them. This constitutes a physical threat against the employees.
I contacted the national office with this complaint, only to be ignored. They don't care about customer health & safety, nor employee safety. As long as the store...
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Management

Posted: 2014-08-12 by    Britaney
Complaint Rating:  0 % with 1 votes
I currently started working for panera bread three weeks ago.My managers name is steve. This manager was very quit rude with me. i never had anyone treat me in such a way. He talked down to me like i was a little kid. i am reporting this problem because i dont feel anyone should be treated this way. so last So monday august 4th i went to work and i worked my shift and before i left i asked the shift manager that was working Nicole if she could call me and let me know my schdule and weather or not if i had to go to planet bread that wednesday because i knew if i wanted to keep this job i had to do...
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Panera Bread - Food poisoning

Posted: 2014-04-06 by    MsEvanston
Complaint Rating:  0 % with 0 votes
I purchased a Fuji Apple Salad at 12 noon on Saturday, April 6th. 2 hours after eating the salad I started to feel sick and had to run to the bathroom. I had Diarrhea and nausea. I was at a workshop and later on when I got home I started to feel worse. I went to bed and woke up at 1 a.m. and 2 a.m. Running to the bathroom with Diarrhea.
I felt sick all the next day, Sunday April 7th. I will never eat chicken or any of their sandwiches, salads with any meat or likewise again....
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Allergy to bacon

Posted: 2014-03-29 by    Allergic to bacon
Complaint Rating:  100 % with 1 votes
My wife and I went to panera in Oneonta Ny and ordered a greek salad with pesto pasta. At the end of the order I said please double check, no bacon. Were allergic. The manager says "i know theres no bacon in these dishes. I said I m just letting you know and he says better safe than sorry.
Im almost at the end of my meal and a chunk of bacon is sitting in my greek salad.
I took my bowl to that same manager and said what is this. He tried to say its sun dried tomatoe. I know what a sun dried tomato looks like Im a restaurant owner. Im highly allergic. Hopefully they take precaution...
Complaint comments Comments Complaint country United States Complaint category Food

Panera Bread - Sergio

Posted: 2014-03-01 by    Kim Quinn
Complaint Rating:  0 % with 0 votes
I dined in panera last night in Round Lake Beach and was very annoyed. I've been there before and enjoyed my visit very much. However on this visit I thought I would bring my family, they didn't enjoy It at all In fact they were very annoyed at one of your employees I had to get up to read his name tag, his name was Sergio. I stood back and observed him running around, back and forth. Leaning against the counter and laughing and talking very loudly to the ladies in the line I'm assuming. My family was very uncomfortable and wanted to leave. The yelling in Spanish and just unnecessary...
Complaint comments Comments Complaint country United States Complaint category Employees

Panera Bread - Horrible Management

Posted: 2013-12-08 by    Jodymcg3
Complaint Rating:  100 % with 1 votes
My 18 year old daughter has worked for this Panera Bread for almost 2 years. She is a hard worker and has worked her way up to being a trainer (which is a big deal there). The management team is THE WORST I have ever experienced in my long running years in business. They yell at their employees in front of customers, they are condescending and rude and downright horrible. Although they are lenient with work schedules, (as long as you give them lots of notice), my daughter badly sprained her ankle and was scared to death to call to tell them she wouldn't be able to work for the next 2 weeks....
Complaint comments Comments Complaint country United States Complaint category Employers

Panera Bread - Virginia - HEADQUARTERS/GAINESVILLE/HAYMARKET, VIRGINIA

Posted: 2013-04-29 by    Disabled Customer
Complaint Rating:  0 % with 0 votes
I have been checking my account everyday since they restored my accessability to my MyPanera account hoping that they would correct their offense and apologize to me...but all I see is their comment telling me that I have "no surprise". It is truly sad that Panera Bread discriminate towards the disabled customers. If I was one of those four able bodied filthy stinking rich men sitting nearby bragging about all the limousines, yachts, mansions, and vacation homes that I owned, Panera Bread would not block my account nor deny me my birthday surprise and they would also bring my food to me....
Complaint comments Comments Complaint country United States, Virginia Complaint category Fast Food Restaurants

Panera Bread - Virginia, GAINESVILLE/HAYMARKET - HEADQUARTERS

Posted: 2013-04-26 by    Disabled Customer
Complaint Rating:  100 % with 1 votes
*****************************UPDATE******************************

Well, a couple minutes ago, I finished contacting them when a message showed up on top of their microwaved Tortellini saying that I "may have a surprise". So, I went and checked. Guess what my surprise is? A message that says "No surprises at this time but keep checking back". I wonder how delicious taunting and mockery are? Probably just as delicious as that carrot that the farmer dangles in front of the donkey only to jerk it away before the donkey gets it.

I suspect Panera Bread...
Complaint comments Comments Complaint country United States, Virginia, GAINESVILLE/HAYMARKET Complaint category Fast Food Restaurants

Panera Bread - Illinois, River Forest - Un fair treatment.

Posted: 2013-04-20 by    Pervis Patrick
Complaint Rating:  0 % with 0 votes
Pervis Patrick
Panera Bread (River Forest)
April 18, 2013
I would like to start off by saying my name is Pervis Patrick and I am writing this letter to express my disappointment in my managers’ actions yesterday April, 18, 2013. To start things off I was taking clean and dry dishes on a cart to the prep line to restock them. Out of nowhere my manager Becca is fussing at me to take a break. It’s so out of the blue that I didn’t recognize at first that she was addressing me about taking a lunch break around 10:15am as I was stocking dishes in their respective...
Complaint comments Comments Complaint country United States, Illinois, River Forest Complaint category Fast Food Restaurants

Panera Bread - Ohio, Cuyahoga Falls - Service

Posted: 2013-03-25 by    Disgusted with poor food
Complaint Rating:  50 % with 4 votes
Panera service and care in making their product is terrible. I got a chicken Cobb salad with avocado. The employee just threw the items into box. The avocado wasn't even sliced. I took pictures and sent to franchise and corporate. The box was covered in avocado. The managers do their best to make things right but they have to be losing money with all the re-dos and refunds. This store used to be a nice place but the employees either don't care or are extremely rude....
Complaint comments Comments Complaint country United States, Ohio, Cuyahoga Falls Complaint category Food

Panera Bread - West Virginia, Morgantown - hair in sandwich

Posted: 2013-03-17 by    rose burke
Complaint Rating:  0 % with 0 votes
went to panera for lunch on friday march 15th order a sandwich sat down almost bit into it and hair was baked in the bead took it to counter girl saidjust throw it away made me a new one which i could not eat after thinking about the hair in the bread wad yelled at by employee caused i threw the sandwich in wrong place i am disabled and usually dont sit down and eat their i usually get somethng to go. would have been nice to offer me a manager to get me something else or just give me my money back never had this problem before but will think twice about getting anything from that store agan...
Complaint comments Comments Complaint country United States, West Virginia, Morgantown Complaint category Restaurants & Bars

Panera Bread - Alabama, Mobile - Dirty Tables And Cheap Loyalty Program

Posted: 2013-03-14 by    Panera Stinks!!!
Complaint Rating:  0 % with 1 votes
Do bother signing up with "My Panera" card. I just spent some "serious" money all of which was on my Panera Card and received nothing. I complained to their online contact site. I received 2 emails from a "moron" named Stella. She is the fool they have respond to you. I now see her name all over the complaint websites. I cannot tell you how many times I have there in the morning right when they open and the tables have been dirty!!! ( the Mobile location on Airport Blvd / Montilmar location) No joke they still have empty water bottles and garbage sitting on the "outside"tables...
Complaint comments Comments Complaint country United States, Alabama, Mobile Complaint category Restaurants & Bars

Panera Bread - Massachusetts, Seekonk - Employee review

Posted: 2013-02-26 by    American Bread
Complaint Rating:  100 % with 1 votes
An employee review:

I quit this month after a year and a half of doing dishes. This is by far, the worst job I have ever worked at and it all started with the overwhelming, unbearable managers. With one exception, every manager at my old store has their favorites (The GM included). The managements favorite associates pretty much have the store arranged around them. They get everything; paid vacation time, get scheduled for 35-40 hours a week, get to work the shifts they want, get good raises, and above all of this, get to hide in the office with Assistant Managers when the store got...
Complaint comments Comments Complaint country United States, Massachusetts, Seekonk Complaint category Food

Panera Bread - New York, Newburgh - a very upset customer

Posted: 2013-01-03 by    nancy markert
Complaint Rating:  0 % with 0 votes
Not only does it smell like sewer there but, the managment is extremely rude to there employees. I have always had a great service when bill worked there. Now a cocky woman is there. I just want everyone to know that it smells bad there and the management is down right disrespectful to there employees. I will not be going there anymore!!!...
Complaint comments Comments Complaint country United States, New York, Newburgh Complaint category Business & Finances

Panera Bread - Pennsylvania, Monroeville - High Costs Small Portions

Posted: 2012-10-16 by    JulieRick79
Complaint Rating:  100 % with 2 votes
So, we weren't specifically looking to complain just curious if anyone else thought the prices were nuts or if it was just us. Just went to one for the first time. Agree with a number of others here, prices are out of hand. After reading a few of these we decided to post our experience as well. Here is our example: two cups of chicken noodle (4.19 a cup) and one turkey panini (8.59), total being 18.16 after 1.19 in tax (no drinks). Details: Monroeville PA, Check #525937, Order #537, 10/16/2012.

In summary the food was good but the prices were too high, we won't be going...
Complaint comments Comments Complaint country United States, Pennsylvania, Monroeville Complaint category Restaurants & Bars

Panera Bread - Pennsylvania, Stroudbsurg - Armed Men in Restaurant

Posted: 2012-09-16 by    Panera Bread Customer
Complaint Rating:  0 % with 0 votes
HEAVILY ARMED MAN APPROACHING CUSTOMERS WITH ODD BEHAVIOR FRIDAY 14 SEP 2012 Speaking oddly to customers of Panera Bread RT 611 Stroudbsurg PA
We are both fond of Panera and its bread, coffee, baked goods and basically purchase in there almost every day. My husband goes in there daily and has a coffee or lunch and brings som french bread home with him. The problem is there appears to be a huge lack of security or interest by management in our issue and quite honestly I dont blame them. With current affairs what is the purpose for a guy to wear armor leather holders strapped to the outside...
Complaint comments Comments Complaint country United States, Pennsylvania, Stroudbsurg Complaint category Restaurants & Bars

Panera Bread - Costs Up and Product Size Down

Posted: 2012-08-14 by    SigitySym
Complaint Rating:  100 % with 4 votes
This was a favorite of ours however over the past 2 years we have seen our visits drop from a few times per month -> once per month and now we probably stop once every other month. Really enjoy the store however the costs are way up and now product size is going down. They have these new cardboard salad boxes which look like 1/2 the size of the previous clear plastic containers, definitely apparent they do not hold as much. Get a pick two soup to go and the end of the spoon barely fits in the opening, probably 3oz's of soup, crazy. Went yesterday 8/13, two regular pick two combos to go (no...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Panera Bread - Tennessee, Cordova - Extra charges

Posted: 2012-08-12 by    H Lovett
Complaint Rating:  0 % with 0 votes
I went to Panera Bread on Germantown Parkway in Cordova, TN and ordered 2 bagels - 1 with cream cheese, 1 with butter and 2 cups of coffee. I asked for some jelly and much to my surprise, was advised there would be an extra charge of 50 cents! When I asked about the charge, I was advised by Mary, who had a very cavalier attitude about my inquiry, that the only condiment that is given with bagels is butter. Jelly is categorized as a side item, like peanut butter or cream cheese. I am 55 years old and have never been charged for jam or jelly after purchasing toast or other breads for a restaurant...
Complaint comments Comments Complaint country United States, Tennessee, Cordova Complaint category Restaurants & Bars

Panera Bread - Michigan, Bloomfield Hills - Managers

Posted: 2012-07-23 by    Look at this
Complaint Rating:  0 % with 0 votes
This Bread is filled with sarcastic, rude, disrespectful and unprofessional people. There are several that I must say are very good people. Yet, there is a few I'd like to point out. Sherry (gm), she is absolutely rude. She told me the day of being hired that I would be trained for cashier; I was working a few weeks ago and she told me she wanted to talk to me before I left. Well, I went and talked with her before my shift and she turned around and told me that putting me on cashier training was a mistake. Another incident I have had with her was when she told me about the cleaning board. I...
Complaint comments Comments Complaint country United States, Michigan, Bloomfield Hills Complaint category Food

Panera Bread - Florida, Orlando - Poor Customer Service

Posted: 2012-03-08 by    trina83
Complaint Rating:  100 % with 1 votes
I am extremely disappointed in Panera Bread and highly recommend against anyone ever ordering catering from them. They are always late in getting my order together and most times it's wrong and they don't even apologize for their lack of effort. This last time I ordered from them their computers went down while they were charging my credit card. I received no receipt and they weren't even sure if the charge went through. I came back later to allow them to charge my credit card again and when I checked my account I noticed I was charged twice and the amounts were different. So I went...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Food

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