Page Plus Cellular
reviews and complaints

Page Plus Cellular, a nationwide prepaid cell phone service provider, has garnered mixed reviews from customers. While some users praise the affordability and coverage on Verizon's network, others express frustration with the customer service and technical issues. One customer highlighted the hassle-free service and excellent coverage they experienced over 8 years, while another complained about disappearing phone lines and slow system processes. It seems that while Page Plus offers competitive pricing and decent coverage, there are concerns regarding customer support and technical glitches that potential customers should consider before signing up.

I had this service for 2.5 years. The coverage was good and usually worked well. I loved that it was a no contract, pay as you go plan: AKA no nasty surprises. I made a huge mistake by switching. I've been with Verizon for 3 weeks and I am furious about their misleading and shady business practices. When my contract is up, I am going back to PagePlus.

I switched to Page Plus in the early 2010s after they temporarily discontinued unlimited data plans. The service worked fine with auto refill, but changing my credit card was a hassle. The company didn't make it easy for customers to update their credit card information on the website. You either had to wait for the plan to expire or cancel it and set up a new one, both of which the website didn't handle well. I got tired of this and let my plan lapse in July 2022 when my card expired. Then, I tried to get customer service to refill the plan for me so I wouldn't have to deal with their terrible website. It was a disaster. The customer service representative had poor English skills and possibly lacked competence since they repeatedly entered the wrong card number. This experience made me decide to go back to my previous provider. However, when I attempted to port my number back to my previous provider, Page Plus refused to release the number because it was "inactive." I spent frustrating minutes on the phone with both my previous provider and Page Plus. Page Plus insisted that I needed to buy another plan for them to release the number. The person from my previous provider gave me the impression that this was a typical and unnecessary requirement. It seemed like they were just trying to get more money from me. I would advise staying away from Page Plus.

I think most of reviews here are overly bad for PP cell. I had them for yrs and though they leave things to be desired I have not had much issue with cell service. Now regarding their cell phones - I WOULD NEVER BUY A cell sold off of Page plus website. I made that mistake once and their phones ( galaxy in my case ) are lemons, Not warranted, Probably refurbished sold as new andnot a good idea to buy from them. I would never make that mistake again! They simply say oh sorry need to contact samsung after 30 days. The phones they sell are defective! Do not buy a cell from them! So for the phones they sell I would give 1 star! 3 star for service.

Spent two days troubleshooting service after signing up before cancelling and seeking refund. No refund given, sly tactics used by company to deny. Signed up for service on 6/17/20 and ported my number in to PagePlus. After some initial headache getting the service activated, I received acknowledgement that my port was successful in the evening of 6/17/20. After inserting the SIM and booting up my phone, it was clear that the service did not work properly. I spent hours on the phone and with online chat trying to get it to work. At various points in time I was able to use data, send calls, and send text messages, but never receive calls or texts, and at no point was I able to do all three things mentioned above at the same time. Customer support was not helpful, all they could do was "Reset my account" and tell my to reboot my phone. After deciding to go back to my previous carrier, I ported out my number and then took up customer service for a refund, IN THAT ORDER, at the EXPLICIT DIRECTION of a customer service representative from PagePlus when I told them I wanted to cancel my service and port my number back to my old carrier. After the number transferred out (6/19/20), I called PagePlus to get a refund for the $56.05 I spent on the first month of service and was repeatedly told that a refund could not be issued because the "service was used" or the "pin was added to the account", and that they can't issue refunds after a line is closed. Service reps kept repeating this almost script-like all the way up the phone tree until I reached their "Supervisory department", who issued the same statement. They refused to transfer me to their billing department and refused to try to process a refund or issue a credit. It would seem from other BBB complaints that I am not unique in being fed false information about billing procedures in order to set up situations where PagePlus can deny refund requests like mine and pocket sums of money. My experience and others like it speak to a pattern of intentional deception at the management level AND the (perhaps intentional) ill-equipping of support staff to handle the fallout that follows.

I have been falsely charged for Data/Text/SMS services on my account/line/number, even though these services have always been blocked. I am unable to turn these services on/off myself through my online PP account (Screenshot attached). My current balance should be $43.04, but it is only showing $35.90. I contacted PP customer service on 6/9/2020 and spoke to Jovelyn and then her supervisor Ednalyn. After being on the phone for almost an hour, they assured me that my account would be credited for the false charges. A few days later, I checked my account and found a credit of only $8, meaning only a partial credit was given. The account balance was $36.15 after the credit. On 6/14/2020, I called PP again and spoke to ***, her supervisor ***, and then her manager ***. Each of them contradicted the others when it came to Data/Text/SMS on my account and being able to see my balance. At this point, my account balance was $35.90 (lower than the recent $36.15 balance after the $8 credit, due to false data/SMS charges). I asked them to track my balance on the day I last credited my account (4/26/2020, when I added $10, resulting in a balance of $44.84). I have screenshots showing the balance as $44.84. Since then, I have only used 30 minutes of telephone time (I have screenshots), which at $0.06 cents per minute, amounts to about $1.80. Therefore, my current account balance should be $43.04. During my conversations with customer service, I have requested PP to reference my balance on specific days (such as the day I added $10), but they claim they are unable to do so. I am also unable to do this on my end, but I do have a screenshot from that day. I asked them to retrieve my call history, but they said they cannot do that. On my end, I can access my call history for up to 90 days, and it shows my phone usage. If they cannot see my account history or balance by date/period, how can they resolve this issue? On what basis did they decide to credit my account with $8? PP is incorrectly charging my account for Data/Text/SMS, which is continuously reducing my account balance.

I have multiple phones on my account. I have had to call 10 times within the last 2 months because mobile data wasnt working. I called from 1 phone about a different one that wasnt working and ny call was disconnected by the customer service personnel and then the phone that I originally called from, which was working perfectly before the call had no service at all. Then a call from the other phone to get back phone service on a phone that was working prior to the call. Only to be told my SIM card was old. I have had this service for 7+ years. I have to repeat all of my information multiple times for each call ie. Name, phone number, security code. My time is valuable too.

our phone plan has many minutes left and suddenly Page Plus says there is nothing left and that we must pay. This is an emergency phone that we don't actually use, if at all, so it's impossible all those minutes are just gone. I suspect this is Page Plus's way to increase revenue, by fraudulently taking away minutes and forcing consumers to pay. when i called customer service, the rep says that he cannot see the minutes used, only can process payment. that is brilliant, blocking its own employee from seeing the fraud. when i asked to talk to a supervisor, i was told there is not supervisor.

will file complaints to FTC.

I don't think I can use Page Plus any longer. We paid for a $25 plan and they stole most of the money. The $25 plan is supposed to give me 416 minutes for 4 months. After 2 months of usage, during which I placed 76 minutes worth of phone calls, sent 3 texts, and used a negligible amount of data (31 MB), they said I had no money left and basically cut my service. Customer service representatives were unwilling to help me at all and wouldn't offer any refunds. Can't trust these scumbags.

Should be $1.58 for data, $4.56 for calls and $0.15 for texts. Should total $6.29. How come there is only $0.80 left on my phone?

I used 31.642 MB of data ($0.05 per MB) 76 minutes of phone calls ($0.06 / minute) and 3 SMS texts ($0.05 each). Do the math and you can see that I was robbed.

I have used this provider for several years, having minimal issues from time to time. This has to be one of the most aggravating and inconvenient issues so far. For NO apparent reason, my service was interrupted giving the 'Mobile Network not available error message! I tried to troubleshoot by removing sim card and rebooting... Did not work. I didn't have a way to call right away, being that my phone was not working. I searched for support feature online, and it was difficult to locate on the page plus website. Clicking on support - general took me to a page that said 'page not found.' I was finally able to reach customer service a day later (that I could barely understand) who had me to reboot phone and a few other things that did not work had. I was ultimately told to call back in 4 hours to see if the phone service was back up. Still not working and no mobile service for 3 days and counting! I need my mobile phone for work and now I am totally inconvenienced by this inexcusable occurrence. Page plus should compensate partial payment of service for this month or something. I will be switching service asap!

I purchased 166 minutes on 8/1/2022 exp. on 12/1/2022 now on 10/18/2022

all my minutes are gone. I used less than 6 minutes. This is the second time this happened. I had no problems for the last 11 years, now this. I called them and they said, don't know what happened. Refused to fix it. The # is [protected] Chris Venable Order Number: [protected] 8/1/2022. On 10/18/22 I tried to make a call and all my minutes are gone. the phone is for emergences. I keep it in the car tuned off.

We are a 100% disabled combat Veteran household. Both my husband and I have PagePlus Cellular service. We have been customers since 2010, mostly use The 12 plan because we just makes calls and texts and do not use the internet on our phones. For the past three months, we have been getting the message "NO SERVICE" on the top left corner of our iPhone SE phones. When you call into PagePlus Customer Service, they always blame the customer, trying to "troubleshoot" what is wrong with our phones. It is not our phones! So we both upgraded to the $29.95 thinking we would get better service, no dropped calls. We cannot connect to our emails, it just spins and spins. We upgraded for nothing. My husband has surgery coming up. His doctor could not reach my husband's phone or my phone. When the service comes on, there are missed calls, voicemails and texts. I put a complaint through FCC, we have been harmed by missed medical appts because of NO SERVICE. They put the call through to TracFone, the parent company, and the minutes are deducted from my phone. It is NOT a free call like PagePlus customer calls are. Spoke to Shinena, a manager from the Phillipines, who blamed my phone again, and after 21 minutes said she could not help me. PagePlus is based out of Florida. They are a tier-two service of Verizon. They are horrible. Still awaiting FCC response on next steps.

The Page Plus 55 unlimited data plan provided a way for me to use Iphone Xr for streaming internet and watching videos up until three months ago. (June 2022)

In June the data transfer slowed to a crawl after using only 5GB data and barely a week after refilling the plan again. Internet connection stalls the drops. No texting either. Customer service has me on Rube Goldberg type mechanism of procedures to resolve all of which lead straight down the rabbit hole. Page Plus and the infamous "unlocking" department will not unlock my phone from them so that I can try another carrier, despite over a year of continuous service. Connection and data transfer was marginal before June and then has been terrible to non existent since. Page Plus and some of the other carriers I want to try instead are all listed as being a part of Trakfone network, which is also how my phone is configured to operate with. Do not get your cell phone involved with these companies and their internet network.

I went into a store that carries Page plus and pull up my number from net10 to page plus. Brought a cell phone and the service one week ago my phone still hadn't got ported over yet This is unnecessary my next step is to go to Attorney and file a lawsuit This phone number that's been offline I run a business with that number and the advanced video to give me a new number without my unauthorized my name Jackie Holmes [protected] but this is my number need to be turn on today [protected] Right now I'm gathering in people's up to do a boycott At every page plus national starting with corporate office The news is ready to go live with us

I paid my phone bill on April 5th, and a couple days after that my phone stop working. I had to get another phone with another carrier, and they refuse to report my number over to the new carrier and they refuse to give my refund of $58.00. I paid my phone bill online, but the guy I spoke with stated that I can get my refund back but it take 24 hrs. I just want my money back and I will not ever deal with them again or refer anyone to them. They are very difficult to deal with. I no longer have the phone

I am on a auto pay subscription service with Page Plus (PP). They have no problem taking my money. They do however, have a problem providing internet service. I have had to call their customer support section many times; I have had very professional and knowledgeable staff handle my problems; but the internet service is still horrible.

I have been with PP for years and am now looking for another carrier. They are on the borderline of becoming a money collecting scam.

I am completely disgusted with their downfall. They used to be a goid company, but now they are garbage.

So back on 4/28/21 I had called and asked them to port or release or transfer my number to another cell company and said they were on it. My new carrier informed me that they (page plus) only have 3 hours to hold my number but it never takes that long. Fast forward 3 1/2 hours and my new carrier still didn't receive the post for my number so I called back. I talked to someone who then transferred me to another representative. You all know what I'm talking about :( So I told my story to ANOTHER representative. He put me on hold and after a couple of months he came and said something to effect of - "your number has been transferred" and hung up. Literally just hung up in my ear. I'm stuck with my phone up to my ear and my jaw on the ground. Looking back I realize that maybe he didn't literally hangup on me that maybe he flipped a switch so to say that turned my service off right that second but it was SO rude. This guy was so mean... I was waiting for him to come back on so I could inquire about getting new service for my son and I wasn't able to due to this employee. Before you get connected to a representative they say that the conversation will be recorded so I'm strongly urging that a supervisor or high-up to go back to 4/28/21 approximately at 4:36pm Eastern time in the USA to listen to the conversation and do what is right. Like I said, I wanted to get a new number and service through them for my sons phone but I wasn't given that option. Also. I know it's been a few days since that has happened and I wasn't going to complain about it but it's literally been bothering me for DAYS. SO rude he was.

I inadvertently set the auto-refill date for a week past expiration, became aware of it when I didn't get the notice my account would be charged the following day. Went to website and saw my error, they don't allow edit of date, so I deleted and started over. It would not allow same day, but allowed following day, so I settled for that. The following day, payment didn't come out, service disconnected. Since no phone, used chat to try to resolve the problem. Agent said the auto-renewal would not take effect till the following month, that I would have to make a payment. Gave card Info, he said it was declined. I checked card status all ok, borrowed a phone, and called. Since the robot greeting offered the option to pay with credit card, tried that, declined. Rechecked card status, called again opted for agent. After a struggle with poor relay contact to offshore agent, the payment went through, and service restored. A short while later looked at my bank account, double charged. Called back another poor connection, non english-speaking agent, said nothing they could do about that, either let it roll over to next month, or call my bank. I knew the bank wouldn't do anything with a pending charge, so I waited a couple of days until the charges posted. When I brought up my bank account now the two full price transactions had posted, and a new charge was pending at the discounted auto-renewal rate. Since the bank don't do anything with pending charges, I had them reverse the two cleared charges, figuring the pending charge paid the bill. A few days later got email from PagePlus requesting explanation and documentation of reversed transactions. Responded with explanation similar to above, and screenshots of my banking records. No response for about a week, so thought problem resolved, then my phone service terminated again. multiple calls to customer service to no avail, they say I owe them for the months service, plus the $5 discount since the bank took two full months payment back, but their records only show one full payment and one discounted auto-payment I decided enough of fooling with a discount company that can't even keep good records, with a faulty payment system. Went to local Verizon store only to find PagePlus has locked my two month old iPhone! It is now a brick, they won't release it without payment, and refuse to even accept further documentation, or allow me to speak directly to the billing department, only overseas relay to an agent that has no authority other than demand payment

Called 4 times, first couldn't hear but every other word. Called again issue with pass code refered to supervisor, then transferred to page plus(no it made no sense).
Temporary password sent to phone. Called back with code but now no record of phone number in system!
Transferred again, they had no record of the same number they just sent the code too.
Now they want the EMI of the phone that is in the hospital of my sister in quarantine my sister is not capable of taking the phone apart or interrogating it to get the EMI. AND for what they knew the number to send her a temporary pass code, that's totally incompetent!
So I tried to get account on line, they have my email and said twice they sent link to my email, no email received.
Been a customer for years customer service eroded to customer disservice, Page plus is more aptly called PAGE MINUS!

I had a bad experience with PagePlus company and after weeks of waiting my issue remains unresolved! I paid for my plan and did not use my phone, so I did not use the minutes I had, but for some reason I received a message stating that I've used up all the minutes. I contacted PagePlus support and they promised to find out what was going on. Several days later I contacted them again and their rep claimed they were still trying to find out what actually happened. They gave me nothing but empty promises and then I finally realized that they did not do anything! They just told me they were trying to help, but they simply did not care. I want them to refund the money I paid!

PagePlusWireless.Com used to send me pin code and they have never done it. It seems like I paid my money for nothing! How can I get out of this scam? Their customer doesn’t work and no one can consult me about this question. I don’t want any code now! I want refund.

I was a customer starting in 2006. I used it as a backup to my Verison phone. When I got $80.00 ahead on the prepay Paypal stopped leting me add money to the account. Just disconected when I put in the phone number. Same when I called customer service. Same when I called from the paypal phone I bought for my Son. Their online customer service says I did not add minites for 120 days so they can keep my $80.00. Tells me all their customer service (which disconects when I put in the phone number). This is one more faceless company full of faceless drones buzzing interference for their faceless criminal bosses. I'm going to try sueing Paypal in my local small claims court. The service they provide is local ( my phone is with me ) maybe I can get paypal to come here and explain thier "service" to our locally elected Judge.

The hold times are around one hour. Page Plus ILLEGALLY records call. They have the worst reception of any provider. No one in customer service knows what they are doing. The customer service is very rude and will hang up on you and thus you wait on hold to speak to another untrained rep. The phones are so cheap, that no one can hear you. The are verizons reburbs that are junk. When they make a mistake as they often do, they blame you for it and hang up. Any one intersted in a class action law suite against this pathetic company.