OUTsurance
reviews and complaints

You have been providing household insurance for our property in Blyde Wildlife estate. On the 30 July and again in September, 2023, I requested you to terminate our insurance with immediate effect. This has not been done and you have withdrawn two months fees.

Will you please return the funds withdrawn from our account and terminate the said cover.

please advise when you have completed these requirements to my email, alan.[protected]@gmail.com

Thank you.

Alan Davidson

Ek het 'n lewenspolis by Outsurance en nadat ek begin kyk het na die polis en na vele oproepe op 2 & 3 Oktober 2023, het ek nie verder gekom nie en is regtig moedeloos met hierdie maatskappy. Ek wil my begunstigdes verander na die maatskappy wat my boedel moet beredder. Die rede hiervoor is dat my huislening ten volle betaal moet word met my afsterwe (dis is hoekom ek hierdie lewenspolis uitgeneem het in die eerste plek). Ek het my bereredderaar opdrag gegee dat as daar geld oorbly nadat my huislening betaal is, hulle dit na my begunstigdes sal gaan.

My polisnommer is OT16967108

Voorkeur begunstigde is Capital Legal Fiduciary Services (Pty) Ltd

Ek is Anna Magrietha van Jaarsveldt

ID [protected]

E-pos: [protected]@gmail.com

Two months ago I got hitted by a lady who is a client with outsurance and she did agree that she was at fault, and outsurance requested the documents of which I submitted and promised to fix my car but they have been lying to me week in week out and this week they called telling me that they've been struggling to get a service provider in my area (Welkom in the Free state) and promise me that before Friday they'll send me a towing company to come and tow my car to their service provider but nothing happened. Please assist me with the issue because so far my life is a mess and I'm stuck and it has cost me dismally because I need to take my kids to school and my wife to work and also attend clients because I work a Personal trainer. [protected]

On the 14th of June 2023 I lodge a claim - [protected]/OT12916086 (MR SE MAKHANYA), my claim was about my geyser which needs to be replaced, I called and lodge my claim with the consultant I also inform the consultant who was handling my claim that I have my own plumber which I'll like to use. I then submitted my new quote from my plumber which was a total of R11500. What makes me so unhappy is that OUTsurance decided to approve my claim at R8179,75 of which they indicated to me that they will deduct R3060 for access which I'm fine with it my question is why was I not at least be covered with the R10 000 which was an agreed amount when I take the contract which is also on the policy why R8179,75?

Had an accident on 27 May 2022 around 12 midday in Kempton park on high road and Serengeti Boulevard, was driving on Serengeti boulevard from takealot and the other driver was driving on high road, as i pass road the car which was driving from high road did not stop on the traffic light and he went straight to front left passenger door. He admitted to his wrongdoing but now the Outsurance brings incorrect version of event.

Process was not conducted fairly and incorrect version of event was being taken into consideration everything was changed to protect their client. The version of the accident was completely changed for their benefit and their client,

On 13 March we lodged a claim for our inverter batteries that are not working. The consultant then referred the claim to JC Plumbing and Electrical to contact us. We were only contacted the following day and only 2 days later did they arrive to do the inspection. I liased with Outsurance the Friday to confirm what is happening and they could not assist me and would get back to me. I had to phone back once again re the progress on the claim. On the 17th of March at 17.37 I received an email with the invoice for the excess. By then I was logged out of my latop and only went back in on Monday the 20th. I immediately paid over the excess and they ordered the batteries. Weve been told that it would be here last week already. We are following up daily and I complained to Outsurance that they are still waiting for the supplier. I questioned this because surely they cannot only have one supplier. Everyday it is the same story and it doesn't seem that they care. I am disgusted by the service we are currently receiving from both Outsurance and JC Plumbing. I need those batteries to be installed latest tomorrow 31 03 2023, then it is 17 days since the claim was lodged.

I was treated unfairly by Outsurance, regarding a third-party claim. Validating process was not conducted fairly and correctly, incorrect version of events is being taken into consideration, without proof, the outsurance client was not even at the scene of the accident, but their version of events leading to the accident is being taken into consideration. Not even an Assesor was sent out to look at damages caused by the Outsurance client. This Highly unfair treatment by Outsurance.

From: Sihle Milanzi [mailto:[protected]@live.com]

Sent: 25 January 2023 07:31

To: Mmeli Mnguni

Cc: [protected]@gmail.com; Sinethemba Zangqa

Subject: RE: [protected] - Witness Letter - NEW LOV CLAIM [protected]

Good day Mmeli,

With all due respect, stretches and a bump being loose and cracked after an impact are two different things, please allow me to engage with your CEO and see if I won’t get a different outcome.

Insurance 101 – “Proximate Cause” my bumper was intact now it is loose and cracked after the impact from your client.

Now a fair insurance company would exclude painting the bumper and replace the broken bumper that was impacted kindly get your desktop assessor to adjust the quote accordingly.

We all know that desktop assessments are just assumptions or estimates, not facts.

Out-surance we do not have time to teach you guys insurance please pull up your socks! I refuse to be going back and forth on a simple matter like this get me someone who is competent and open-minded to engage with,

Thanks,

Andile

Good Morning. My name is John Anderton and my policy number is OT71151868. I reviewed my policy with a consultant on December 16 2022 and it was agreed that the premium would decrease and the excess would be increased from 1 January 2023. The reason for this date being selected was that the higher premium had already been paid for December 2022 so I was covered under that policy until 1 January 2022.

I have had a small accident and have made a claim. The accident happened on 25 December 2022 while still covered under the first policy.

To my dismay I see that the new policy has come into effect from 16 December

which was not our agreement at all. Also the excess which would have been R 5000.00 has now increased to 9000.00.

Please could you advise me what my next step should be.

I thanks you and wish you all well over the Festive Season and hope that we may resolve this matter in a peaceful manner.

Thank you

Kind Regards

John Anderton.

My mother wanted a personal home insurance and she got a business insurance, after numeras attemps to fix the insurance that outsurance saw they made a mistake on their side, they still send business insurance documents so we cancelled the insurance, I have been calling and every time im told that someone will call me back or send an email but no one has contacted me yet

#[protected] claim number

My late father was paying R260.00 monthly premium for his funeral policy I submitted the claim on the 26/10/2022 and yesterday (03/11/22) we received R29000 plus R1000 shopping voucher which is R30000 in total now what I fail to understand is how can he pay so much premium for R30000 he was only 51 years old plus there was no double accidental benefit I requested a policy schedule and they could not assist me with it I mean please can you kindly give me some clarity on that, claim advisor mentioned that in order for the double accidental benefit to apply the client needs to add additional funds I mean I have never heard of that and also the premium does not respond with the age and the cover amount and u am not happy.

Outsurance has my car for 6 months now n debits monthly without fail but blame panelbeater for me still not having my car fixed. I pay outsurance premiums not panelbeater and nobody cares. Who can survive not having a car for 6 months n yet debits you never forget 2 debit. I'm paying without fail and you see nothing wrong with this situation. This is by far the worst service I've ever experienced with insurance and I'm paying a lot of money. I thought I'm paying for convenience not rip off as you look for reasons not to pay. I requested I be given my premiums back and the car once and nobody responded nor entertain me. I want to complain to consumer line as well.

I have two vehicles insured with you. I received a call yesterday from a lady of your company who I could not understand, the reason being that I have difficulty using a telephone because of a hearing impairment.. I explained that to her and asked her to email me with any infoimration she required from me.

Today I received an email with details of some maintenance cover. I need to know. Is the cover included in my policies or does it require an additional premium. I need this explained.

WHY DO YOU MAKE IT SO DIFFICULT FOR DEAF PEOPLE TO COMMUNICATE WITH YOU. Why is there not an email address that clients can use to communicate? Can a client not choose their preferred method of communication - in my case it is email.

It is no use phoning me. So save my, and your employees time, and flag my account accordingly. For obvious reasons my preferred method of communication is email.

JLR (Les) Wood

[protected]@gmail.com

I was a previous employee at Outsurance and HR incorrected captured my IRP form and since November 2021 I have been sending endless emails to get this corrected to file my tax returns. There are no numbers you can call in on , and i have to resort to sending emails. I need this resolved.

My first query was logged after SARS rejected my returned due to Outsurance capturing 2022 info on the 2021 returns.

the last i was advised is Easyfile must upload the IRP5to your e-filing profile and error lies there.

The new tax filing season is open and i am unable to finalise last years return due to this

I have mutiple references( 22437 , 13737, 34467) allocated since logging a call and it goes from reallocation to no response and then working on it would appreciate support to fix the incorrect IRP5 issued for 2021 year. as i have now been waiting 8 months for a resolution.

Good day,

I have a comprehensive life cover

When I took out the policy in 2015 I was advised that the outbonus will be paid in 2028 after thirteen years

Today 27.06.2022 I called to find out when my outbonus is due.

The consultant proceeded to advise me that the outbonus is due in 2031 which is 16 years.

This is not acceptable at all.

Good day claim no.[protected] Mr.R.Simpson , outsurance paid an amount of R19 401 ,00 into my housing bond account , they were suppose to pay it into my FNB cheque account , from which my debit is coming from for my property insurance , i have been in contact with numerous people from your callcentre .They have escallated it now 3x to management and said they will call me back.

No one has been in contact with me since last week the 15/06/2022.

It is really unprofessional and not qaulity practice for an institution.

If my money is not corrected over the weekend , i am going to lay a complaint at the ombudsman and cancel my insurance with outsurance.

Rodwin Groenewald was assigned to assist with my claim last week On the 09 June 2022. I have been calling Rodwin to get an update regarding my insurance claim (claim no.[protected]) to date he has contacted me not even once.

I am extremely unhappy that i had to find out that my vehicle is a write off when i had to again make another follow-up!