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Original Mattress Factory Complaints & Reviews

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Original Mattress Factory - Georgia, Snellville - King size mattress

Posted: 2013-08-22 by    Think Twice 2x
Complaint Rating:  0 % with 0 votes
Bought a mattress and slept on it for 5 hours - killed my back.Only bought from them since they have "local" factories. The claim of there springs being the best type of mattress is not true for everyone. I tried to work it out with them and the *** holes offered me a piece of 1 inch foam - more insulting than anything!! In order to get the only mattress close to what I need I have to cough up and extra $1600 and it is not even one of their spring type beds.They tell me it is my fault - they are correct and I don't make the same mistake twice so I will not ever buy from them again....
Complaint comments Comments Complaint country United States, Georgia, Snellville Complaint category Mattresses

Original Mattress Factory - Do not buy from Original Mattress Factory!

Posted: 2011-06-15 by    Thenerve
Complaint Rating:  60 % with 5 votes
I bought a full mattress, box spring, and a frame. Once I got it home I could not fit the box spring up the stairs and so I stored it in the common area until I had time to take it back to the store. Once I could take it back to the store, which was only 4 days later, they would not take the mattress because it was "used" but i did not use the mattress at all. This is ridiculous and i will not ever buy another mattress here EVER. I do not understand how the fact that it was in my home but it was unused no one has slept on it or lied on it at all....
Complaint comments Comments Complaint country United States Complaint category Mattresses

Original Mattress Factory - Treated me like garbage, as soon as they got $

Posted: 2011-05-18 by    jumle
Complaint Rating:  33 % with 3 votes
After consulting consumer reports..ordered 2 mattress' from the omf.as soon as my credit card went through, they could not wait 2 get me off the phone. i remembered they kept saying 2 me:"they r not returnable", over n over. the next day i found the reviews on this site. as i was paying $600.00 4 shipping 2 the east coast...i had a funny feeling.i phoned up 2 cancel the order and the formerly nice salesmen had me in tears and hung up me. sooo much 4 midwestern hospitality. i found a fabulous alternative..a co. called saatva,

spoke w/ 2 lovely people, this is where...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Original Mattress Factory - They lied to me, and did not make things right

Posted: 2011-05-04 by    Bstt85
Complaint Rating:  50 % with 2 votes
I purchased twin beds from the Original Mattress Factory, with the understanding that they would be picking up a soiled mattress. I made sure several times during the conversation that they would pick it up even though it was soiled. The sales person said, we would seal the bed in plastic so that the other beds will not be contaminated by it. They donate it to the Mustard Seed, and they can recycle the bed, even if it is just the springs. I found out from my elderly parents that the delivery persons dropped the twin beds off in the living room because they were not picking up the soiled bed. I called...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Original Mattress Factory - Warranty lies

Posted:    Rhodes
Complaint Rating:  67 % with 3 votes
I purchased a double pillow top mattress from the Original Mattress Factory. I chose this type of mattress so that I would be able to rotate and flip the mattress in hopes the wear would be as even as possible.

We began seeing issues with our mattress which included the pillow top bunching. The larger concern was that the front of the mattress and the one side were beginning to cave inward as the other sides began to bow outward. To us it appeared that the frame was bending and twisting. I failed to mention we have a 12 yearwarranty on our mattress.

We contacting the...
Complaint comments Comments Complaint country United States Complaint category Furniture

Original Mattress Factory - Do not buy from them

Posted:    RicD38
Complaint Rating:  50 % with 2 votes
We bought a king bed and box springs. After a year they have big 'coffin' like indentations in them where our bodies lay at night (yes, we flipped the mattress constantly). I called to have someone look at it and replace it under warranty and the guy told me in 7 years he has never heard of anyone getting one replaced so 'why don't we save both of us the trouble of me coming out to your house". The warranty is not real and the company has no plans on upholding it.

I have owned lots of beds and realize that indentations will happen; this is by far the worse...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Original Mattress Factory - Avoid them

Posted:    NasL98
Complaint Rating:  50 % with 4 votes
Just bought a cal king mattress set from OMF on Broad Street in Richmond, VA and it is like sleeping on a brick. Yes, we got the ultra firm, which felt great in the store, but the one delivered was not like the one in the store at all. The salesjerk told me that "I made a bad choice." When I suggested it might be a bad product, he scoffed and told me "that is not possible." What a joke. No refunds, no accomodations, nothing. Just beat it. (I *** near beat him.)

I recommend you avoid OMF at all costs....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Original Mattress Factory - Awful quality mattress

Posted:    Valerie
Complaint Rating:  44 % with 18 votes
Original Mattress Factory deserves a 1 out of 10, ie... as a last resort, you can weave blankets together to get better quality sleeping surface, if you run out of blankets... then consider a soft OMF product. The hardware is good, and a good deal, I had the frame set up in 2 minutes, solid, no tools. We bought 3000 worth of mattresses, sheets and bedframe parts to replace the ones damaged in a fire.

We ordered the 'pylons' that were supposed to re-inforce the sides when the mattress is used as a 'chair', whatever the case they're less than 6 months old and...
Complaint comments Comments Complaint country United States Complaint category Mattresses

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