OpenSky reviews & complaints 68
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order refund customer service contact email address received item phone return purchased response transaction charged credit card fix groupon price information answerNewest OpenSky reviews & complaints
Over charged my bank account
I have 2 active account with opensky my bank was charged twice when I was only looking to pay the minimum amount that was needed additional $40 was tooknt so my bank disputed it and now y'all are charging me for reversal payment when payment shouldn't have been taken in first place I even called about the issue if you look at the account I've been paying on my due dates if not early
Desired outcome: A one-time courtesy for the reversal payment it's clear that a mistake has been made
Credit card
They are honest to goodness rip-off artists. I opened an account in 2021, always good standing, on-time payments, no balance. Then 2023 hits and suddenly my balance owed is over $400 because of some idiot glitch that didn't process during Nov. payment. Calls to their CS were uneventful. Just excuses served as "reasons" for the unacceptable accumulating fee penalties. Total legal factor.
Desired outcome: Fixing my balance - removing the late fee charges, and interestLowered monthly rate to where it was at $40
account being charged for unknown reason
My name is Mercedes Luna, email [protected]@gmail.com
Cell # 239.672.3427
There was several charges to my PayPal account from Opensky, that gives NO info on the PayPal site was too what this service is, or what was purchased.
Two withdrawals were made on the 22nd. of January 2020.
One was for the amount of -$36.47
The other for the amount of -$12.23
Can you please get back to me with some info please.
Thank you
M.Luna
The complaint has been investigated and resolved to the customer's satisfaction.
bluetooth wireless earbuds never received.
First time ordering from them. For two weeks my order was in " processing" status. I sent an inquiry which was never replied. A few days later i get an email saying it was delivered. But no.. not to me. Tracking says it was sent to a different address.Theres no number to call and many of the emails ive sent come back as a non working mailbox Ive sent several emails no reply no product and so far no refund. Ill never buy from again.
The complaint has been investigated and resolved to the customer's satisfaction.
reference no. is all I have.
I was cleaning out my last yrs. statements & came across a transaction on the bottom of the page dated jan. 29 2018. I usually check my statements but had not noticed it as where it was. I just called security for my walmart master card. I was told to contact you & then them. ref. no: is 5542950delwkw0vws. I did not order anything of this price from what ever you are. I also will be contacting synchrony bank id I can't do anything with you. please take care of this for me. thank you.
Jean marchiano
42 ore-bed rd.
Schuyler falls
N.y. 12985
kylie posie k lip trio
I ordered this from Open Sky because the price was better. MISTAKE! When it came, it was in the right box, but only one of the lipsticks were Posie K and the tubes weren't labeled like the legit products. They also appeared to be only partially filled with product. I have sent two emails and tried to contact customer service by phone to no avail. I am afraid to use the product since it appears to be tampered with. I will NEVER use Open Sky again and I intend to contact Kylie Cosmetics and the Better Business Bureau and file complaints. Amazon ought to lean on them as well because they link to your Amazon account! TERRIBLE BUSINESS!
sent to wrong address
I bought a battery case from this websites with correct address and they said will deliverd here on 11/10/18, it already 5 days late but i have not received it and i called in and nobody pick up my phone, the DHL said its not their fault but the vendor fault for putting the wrong address so they sent it to that address and I tried to contact Opensky but no response and this item cost me 34 dollars, that is my hard working money i need it to return back to me
product
On Aug 21, 2018 I purchased a "blue cigarette case"; on the 29th I return the item 2 exchange 4. "RED"
To date, I have NOT received the exchanged case; just promises. I wouldn't ever order or recommend this company
Please help, I've requested a refund also 2 NO AVAIL. In addition I paid $4.50 4 pstg
I've attempted 2 contact the company 2 speak with a "live person"
unethical behavior, fraudulent customer service
I ordered a bag from OpenSky (Order #: [protected]), acknowledged by them on 8/14. They said "Your estimated ship date is below" but there was no such date. When nothing arrived, I investigated only to find out the bag had been shipped to Houston, TX. I immediately contacted OpenSky via email, to request cancellation and a a refund since I no longer needed the item (it had been ordered for a trip). I sent several emails reiterating the cancelation and request for a refund of $38.59. I have received several replies from an Ashish S., such as this: "AUG 25, 2018 | 08:09PM EDT Ashish S. replied: Hi Elizabeth, Thank you for contacting us. As per your email received, we have contacted the supplier to cancel this order for refund. We will let you know as soon as we hear back from them. Regardless, we will make sure to follow up with you again within 2 business days." Then, today I received the following: "|AUG 26, 2018 | 09:10PM EDT Ashish S. replied: Hi Elizabeth, Thank you for contacting us. Supplier just emailed us with the reshipping tracking # LN344045542KR. Link : https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=LN344045542KR However, we see that you would like to cancel this order. Since this order is marked shipped we do not have an option to cancel this order." They clearly over-rode my order to cancel, and shipped anyway days after my request was made. This is unacceptable, and is fraud, in my opinion.
I have submitted a report to Better Business.
mini smallest invisible wireless 4.0 bluetooth headphones with mic
Order number [protected] I payed for this order on 08/05/2018 and it says it was delivered 08/08/2016 usps info says it was delivered to another address I have tried several times to contact you guys but I never get a response. at this point I would like a refund because I don't see how the address was mixed up when clearly it was on your website if possible please contact me immediately.
watch
Still not delivered and it has been over a month. I order about the middle of July 2018. I tried to contact but get stuck in a loop that keeps asking for my email and password. My order number is [protected]. I have tried to contact this place over the last two weeks. I called customer service and got a recording that said customer service was not available but I could go to there website. I did but got stuck again is a loop.
unauthorized credit card charges
Hi,
I've been charged twice on the 31 of July 2018 on my Credit Card. 118, 49 euros and 130.80 euros withouth any number of transaction, just the name of the company : Opensky Project
I have no idea of what could be these charges. I don't even know the OpenSky project company
So i would like to know what is it for if that make sense. Or i want a Refund.
My mail: flo.[protected]@hotmail.fr
merchant payments
Merchants beware! Opensky has many tricks up their sleeve. (1) delay orders from customer, to delay payments to merchant s. (2) account never correctly shows amount due to you (3) will lie about payment being issued (4) will lie about issuing a refund to customer and charge back to you, the merchant. No phones, no cust service, no contact info!
women elastic cotton pants order no.[protected]
They sent my order to a different address and I haven't received another pair. My Visa card was charged for $28.20. I want them to send me what I have payed for. I don't know how much more information you need. I payed for something I never received and it looks like I got screwed. I will never order from OpenSky again and I hope this gets posted to let other people from ordering from this Company.
I have not received it as of 6/24/18. You shipped to a wrong address. When will I receive my order? The order was for a pair of Woman Elastic Breathable Cotton Pants . The color was green. In the size of small. If you don't send them then credit my Visa card . The order number is [protected]. Please resolve this problem as soon as possible.
This order was sent t the wrong address. Order no. [protected]. I was suppose to received another pair and as of today I still do not have them. This order was put on my Visa card for the amount of $28.20. If I do not get them I need my credit put back on my card. How much more information do you need? I payed for this item and I would like to have it delivered to me.
As of today [protected] I have not received my order [protected]
When will I receive my order [protected]. You sent it to the wrong address and I still have not received another pair that you said you were going to send to me. This has already been payed for.
I want you to send me my order that I paid for.
Please take of this matter.
customer service
This is the worst customer service I have ever experienced. There is no phone to call, no personal service and response time is awful. I ordered an item for mother's day on may 1 with a supposed $100 credit email I had received. This credit was not applied and I never got a response to the email asking why it had not been applied.in any case, I did receive an email confirming that it would arrive on time for mother's day, but it was shipped to utah instead of florida! I was told the supplier would immediately send another and asked whether I would receive it in time. Needless to say, I did not. Upon receipt, the item is unsatisfactory and certainly not what I expected as pictured on the website. I emailed again immediately upon receipt on may 14 requesting a return label and demanding full refund of the total amount that was charged to my card since may 1. It is now may 16 and I have not heard back. I have now paid for an item that in my opinion is not worth what was charged to my card 2 weeks ago and don't know how long or if I will even receive full refund.
I'm in total agreement with you. Bad customer service. They finally after about 3 days of me emailing them someone finally responded. Then they give you the wrong response to a complaint. I pacifically asked them to not refund money owed to an account that had been closed. Guess what? They tried to post my refund into the wrong account. I even asked them to email me making sure that we had the right account, no response. They still trying to use the old account. Who work in their customer service? My final email to them is I want to talk to the manager. I'm done talking to you.
I've already commented.
brown leather handbag
I ordered a handbag over 3 weeks ago and never received it. According to the tracking, it has been stuck somewhere since 3/19. I e-mailed twiceand got a generic response and said I would get and answer within 2 days. Still nothing. When I call in the phone it says there is no customer service by phone. The e-mail says case number:1053890.
This company has terrible, unresponsive customer service.
blouses - two2 blue blouses youphor-64805e69-59710e2326288
I did not opene both blouses. They look beautiful. I put them away for gifts.
One was just given as a gift. There is a manufacturers flaw. The blouse is marked, 3xl UNFORTUNATELY the Sleeves that were sewn on are more like a SMALL. I tried to put my arm thru the sleeve and could not it was too small...I am size 'Large'.
I would appreciate these two blouses with the right size sleeves.
unethical practices
On 12/22/17 I filled out an application online and provided the $300 for a credit card to be sent in the mail. Called back and of course a new one is provided have to wait up to 10 days call again and again wait more and more days, I received a statement in the mail saying I owe them $38 so my address is good. Today is 2/2/18 . Still waiting for my 3 day expedited card. Almost 2/7/18, payment is due for $38 on a card I have not received and have no explanations for or compensated in any way!
order number #[protected]-1
The wrong initial is behind the name. The name is Garvey and the letter is S, I think. This is the second time I have sent an email about this product. I have ordered 4 other items since September all have been perfect. I currently have another order that I am waiting on. Please help me! This is a gift, need to have it by Jan 26th, it is a closing gift.
Wrong letter on item ordered and no way to talk with people at Open Sky. Have emailed twice with no response
Open sky I haven't received my order for my tooth brush order number #[protected]. order on 1/13.2018.my name is Sandra Crawford 4245 n 38th street Milwaukee Wisconsin 53216 phone number [protected] email address crawfordsandra@wi rr.com
my checking account
$892.82 was charged to my checking account by "Open Sky Project in Card." I have no idea WHY! I do not have a credit card with your company. I made two purchases - one in June of 2017 and one in August of 2017 - both with my ATM card out of my checking account. My account is now overdrawn because of this charge and I had to put a hold on it. I want immediate assistance in having this charge removed as I did not make it. I also want to know how this happened.
Diane Grimmie
1227 Fenwick Rd.
Phila., PA 19115
[protected]
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