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Ooma Complaints & Reviews

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Ooma - Call Quality

Posted: 2014-03-09 by    dbtinc
Complaint Rating:  0 % with 0 votes
Using Ooma for about 4 months. Actually not bad and cost is good. QoS on the other hand is a problem. When connected, both parties overtalk each other. You need to pause a second or so before the next person can talk. Complained to Ooma but no cure. Upload speed is not the issue. If they could fix this, Ooma would be as good as my Comcast Phone....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Ooma - Fraudulent Scheme

Posted: 2014-01-29 by    Mac-10
Complaint Rating:  0 % with 0 votes
Beware of Ooma Phone service. I purchased an Ooma unit for my son who resides outside my state. Ooma shipped 2 units to my son and when I inquired, Ooma told me via email that my purchase was for ONE unit ONLY. When I got my Credit card statement, it showed a billing for TWO Units. Ooma then advised me they would credit my Credit card that day, that was 15 days ago and the credit card company has not yet received any credit deposit from Ooma...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Ooma - Scam or Cheating

Posted: 2013-11-08 by    Ooma Scam
Complaint Rating:  0 % with 1 votes
Several years ago, I bought an Ooma hub, due to this advertise " ...Kiss your phone bill and say good bye, never a fee again, ..." After about two years in use they charged my credits card $4.75 / mo. for server fees and taxes. I refuse to pay, and my phone was turned off. I complained and was answered " We reserved our right to change.." Is that another way to say " We reserve our right to cheat you as we want ? " A contract is a contract. It should be kept and no one can say we reserve our right not to keep. Very disappointed to pay 4 times the cost of a magic jack...
Complaint comments Comments Complaint country United States Complaint category Scam Contests

Ooma - California, Palo Alto - Invalid fees

Posted: 2013-08-20 by    Ben Lazar
Complaint Rating:  100 % with 1 votes
Ooma is charging me for fees and plans for which I have not signed up. Called to get my plan adjusted but no help from the off shore support team that does not speak English well. Ironically, their phone connection was not in good order and they are a phone company. Ooma business practices are sketchy, stay away....
Complaint comments Comments Complaint country United States, California, Palo Alto Complaint category Telecommunications

Ooma - faulty equipment

Posted:    billtab1
Complaint Rating:  75 % with 8 votes
I purchased and received an Ooma Telo 3-weeks ago. The power adapter does not fit the unit, and therefore I am not able to power up the unit, and Ooma has been unresponsive in correcting the issue....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Ooma - Be aware

Posted:    Paul
Complaint Rating:  68 % with 96 votes
When I purchased the hardware to be a Ooma phone customer I was advised by Ooma, in writing and verbally, that it would take 3 to 4 weeks to port my phone number.This cost me $40.00. Its been over 8 weeks and still no phone number porting.I have contacted them at least 5 times and get the same run around and a future tenative date for the porting. Now I cannot return the hardware because it has a 30 day return policy....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

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