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Old Navy Complaints & Reviews

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Old Navy - coupon

Posted: 2014-11-30 by    T@whittier
Complaint Rating:  0 % with 0 votes
Nov.30 I have shopped at Old Navy for a decade, I had a 10$ reward that expired today & I went in a hurry tonight to use the reward I had only cash on me, no wallet . Ariel the manager I spoke to said I have to pay with my Old Navy card and could not take cash. Old Navy that is not right that you do not accept cash with cash rewards. My reward is now going to expire because I was not going to go get my wallet and come back in the rain. I just shop there always like this past black Friday! Also we should be able to pay our credit cards in the store another STUPID policy OldNavy...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Old Navy - Massachusetts, Plymouth - Coupon adjustment

Posted: 2013-09-10 by    Dody1
Complaint Rating:  0 % with 0 votes
Purchased well over $100 of merchandise at Old Navy, Plymouth, ma - forgot $30 off coupon. Sales slip was sent home w/son to NC, Went back to store following week with credit card and coupon to have transaction recalled and coupon applied. Manager, Lindsay, said the receipt was needed. So left, called the Old Navy credit card co and explained the issue - Margie said I have 30 days to redeem the coupon with the sales slip - so called my son to have the receipt mailed back. Went on vacation for 2 weeks, came back last weekend, went down to the store with the receipt today and :Lindsay told me, enjoying...
Complaint comments Comments Complaint country United States, Massachusetts, Plymouth Complaint category Clothing, Shoes & Acc

Old Navy - loudness of employees

Posted: 2013-09-05 by    chocturtle
Complaint Rating:  0 % with 1 votes
Went shopping at old navy today and spent close to $70. While shopping they were taking donations for kids with cancer which is very nice, however there were two loud employees screaming at the top of their lungs asking for donations. By the time I left between the loud music and employees yelling I had a headache. Made shopping there very unenjoyable....
Complaint comments Comments Complaint country United States Complaint category Employees

Old Navy - Georgia, Savannah - Destroyed Store

Posted: 2013-07-04 by    Cdees
Complaint Rating:  0 % with 0 votes
I went to the Oglethorpe Mall Old Navy to buy shorts since they were having 30% off for July 4th. I got there before the store opened. When the gates were raised and the waiting customers were allowed to walk in I was shocked. The store was a reck! I worked retail for 8 years and was never allowed to leave at night without it being ready for the next day. That is bad for business. I would have bought more if the clothes were presentable. This is one reason I don't shop at Macy's!!...
Complaint comments Comments Complaint country United States, Georgia, Savannah Complaint category Clothing, Shoes & Acc

Old Navy - California, San Francisco - Tuesday - discount day of 10%

Posted: 2013-04-17 by    Not a Happy Cstomer
Complaint Rating:  0 % with 0 votes
On Tuesdays when you use your Old Navy credit card, you will get 10% off.
So when I purchased something yesterday (Tuesday), I noticed that night that I wasn't given the 10% discount.
I returned to the store the next day inquiring why I did not get the discount.
The cashier took the receipt from my hands and looked at the receipt as if I stole something.
After the receipt was reviewed, I was told that I had to bring all the items back for a return before anything can be done.
I then asked for a manager.
The manager came and took me to another cash...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Clothing, Shoes & Acc

Old Navy - Credit Card

Posted: 2013-02-22 by    Mshell
Complaint Rating:  0 % with 0 votes
I have several complaints about this credit card. First of all, I signed up by accident. I was asked if I wanted an Old Navy card, and I specifically asked if it was a credit card and was told that it wasn't. Well when I got it I ended up using it. Which brings me to my second complaint, the interest on this card is outrageous!

My real complaint though is this: I was homeless and jobless for a few months and obviously because of that not able to keep up with payments. I called the company to explain my situation and see if something could be worked out. They were unsurprisingly...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Old Navy - California, Ventura - Customer Service

Posted: 2012-07-02 by    ritz06
Complaint Rating:  100 % with 1 votes
On Saturday 6/30/12 I went to the Old Navy in the Pacific View Mall in Ventura Ca. They had there flip flops on sale for $1.00.I took all 4 of my children with me and they selected the flip flops and other items that they wanted. The line to pay was lengthy and when it was my turn I placed my items on the counter and the girl (Gabbi) behind the counter was extremely rude to me. She very rudely told me that I could only purchase 5 pairs of flip flops. I asked why were other people being allowed to purchase more than 5 pairs and I wasn't. She rolled her eyes at me, but did not answer me. Again...
Complaint comments Comments Complaint country United States, California, Ventura Complaint category Clothing, Shoes & Acc

Old Navy - Georgia, Columbus - Return policy

Posted: 2012-01-11 by    aFord1002
Complaint Rating:  100 % with 1 votes
My daughter received some Old Navy cloths for Christmas. They were to small so I went to the store to exchange them, of course they didn't have the same thing in her size. I was then informed by the cashier that I would not be able to exchange it for something different until I received my store credit by Mail in 10 days. There is no way I will buy anything from their store again this is a unnecessary inconvenience....
Complaint comments Comments Complaint country United States, Georgia, Columbus Complaint category Clothing, Shoes & Acc

Old Navy - Texas, Fort Worth - Misleading Promotions, Bait and Switch Tactics

Posted: 2011-09-20 by    JonG83
Complaint Rating:  0 % with 0 votes
Back in May of this year, I went to a store in Fort Worth, TX and was told by the cashier that my order of less than $20 would be half off if I signed up for an Old Navy visa card. I thought that sounded like a good deal so I said go ahead. Hadn't heard or thought about it since. Fast-forward to tonight, I get a call from a collection agency telling me I owe over $110 as a result of this card. Apparently, unbeknownst to me, the half of my order that was being "saved" on the purchase, around $9, was put on the card and had been accruing interest ever since, to the tune of over $110....
Complaint comments Comments Complaint country United States, Texas, Fort Worth Complaint category Credit Cards

Old Navy - Bad customer service

Posted: 2011-07-01 by    Jill Higley
Complaint Rating:  100 % with 1 votes
I love the deals and the styles of clothing their stores offer. However, the last few purchases I've made I have noticed that the quality of the clothing is very poor. On three separate garments, I have found holes in the clothing after only one wash and wear. Not just small holes either. On one shirt, I found a hole in the seam about three inches long after just one wash.

In the past I have never had any problems with their clothing. In fact, my children have outgrown the clothing before it has worn out. I'm wondering if this poor quality is a new trend in their clothing,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Old Navy - Unprofessional attire

Posted: 2011-06-19 by    Jhudge
Complaint Rating:  0 % with 1 votes
Wife went into Old Navy in Ft Smith Ark with my children. Purchased some clothes?. The associate checking out customers was wearing a shirt that said "SHHH, don't tell anyone that I'm a lesbion"|. Wife did not say anything, just paid and left;. When she got to the car my 7 year old son asked "Mom, whats a lesbion?" When I called customer service about this they told me that what she was wearing was acceptable, and that they are a diverse company and support their associates in their diverse lifestyle.. Customer service apologized that we were offened, but stated they...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Old Navy - Georgia, Buchanan - Price

Posted: 2011-06-15 by    HHardin
Complaint Rating:  100 % with 1 votes
I saw a skirt that I loved on my aunt, it was a jersey knee length skirt, and I asked her where she got it and she said Old Navy. I was so excited because I love old navy. I got online and found my skirts for $15.00, but because my family is on a budget I wanted to save the shipping money. I got to the store and found my skirts (I got 3) but when the cashier was scanning my skirts they were coming up as $19.94. I asked the cashier why there was such a huge difference and I was told to return them if I found them cheaper somewhere else. When i got home I went to http://oldnavy.gap.com/browse/category.do?cid=55402...
Complaint comments Comments Complaint country United States, Georgia, Buchanan Complaint category Clothing, Shoes & Acc

Old Navy - Michigan, Holland - Returns

Posted: 2011-06-05 by    Netgirl
Complaint Rating:  75 % with 4 votes
I bought a pair of flip flops for my daughter last weekend and the first day she wore them the layer of rubber wore off on the top where her feet rubbed on them. I brought them back along with the receipt and was told that Old Navy's policy was to only take back items that are not obviously defective so they can resell them. I exclaimed that if it wasn't defective I would keept them! The manager, Abby, went on to say that if she allowed me to return the flip flops she would lose her job... why is that the customer's problem??? I've made the mistake of buying cheap flip flops...
Complaint comments Comments Complaint country United States, Michigan, Holland Complaint category Clothing, Shoes & Acc

Old Navy - Store policies suck!

Posted: 2011-04-26 by    Thaelfster
Complaint Rating:  100 % with 3 votes
I was informed that Old Navy's employee policies are that the employees are not allowed to stop shoplifters, nor call the police when they see shoplifting taking place, even if someone leaves the store with a bagful of merchandise. This is ridiculous, but if Old Navy likes being robbed blind, that's their problem. They also put their employees in danger by not being allowed to contact the police about suspicious people in the store. So I guess they won't mind a whopping lawsuit when one of the girls gets attacked by one of these perverts! The store in Sherman, Texas has not one, but...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Old Navy - Poor customer service

Posted: 2011-04-18 by    Sado
Complaint Rating:  100 % with 2 votes
The worst customer service provided by sales associate named Long. She was extremely rude, unprofessional and mean. When being served by really nice sales associate on the check out, she intruded and got involved in the dispute, although no one even asked her to do so. Then she started giving an attitude and being rude. As I walked out of the store, I overheard her saying "Keep walking away, you have nothing to do here". How RUDE was that. I stopped and confronted her, as I would never tolerate being treated so badly by any employee at any store. I don't know who recruits such people...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Old Navy - Washington, Vancouver - Store was not open as advertised

Posted:    pinkvanilla0119
Complaint Rating:  0 % with 0 votes
Old Navy advertised they would be opening at 12am November 25 at Westfield Shoppingtown Center in Vancouver WA. I arrived at midnight and the doors were locked. There were other people also trying to get into the mall. We all stood outside at the locked doors until the Security Guard came. He said that Old Navy will be opening at 4am. We were all upset, we all drove down there to shop at Midnight and the doors were locked. They had advertised on the Old Navy web-site the Black Friday hours opening at Midnight.

I ended up driving to Jantzen Beach Oregon Store and by the time I arrived...
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Clothing, Shoes & Acc

Old Navy - Florida, Orlando - false presentation

Posted:    Diane R
Complaint Rating:  100 % with 1 votes
Cashier told me several times that if I opened a credit card I would get 30% off my purchase. When I got home I reviewed my receipt. The price I paid was exactly what the price advertized in the store was. The 30% was already off the items. There was no need for me to open a credit card. I did not get anything additional off then what I intended to pay originally. It was a total scam....
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Clothing, Shoes & Acc

Old Navy - contest

Posted:    oldnavy?
Complaint Rating:  0 % with 1 votes
How is it possible for someone to have over 170, 000 points when the contest has only been going on for 10 days and the voting site is always down, but when it comes back up the top 3 always have more votes? Have they already decided who they want to win...it seems very fishy that people would have over 100, 000 votes when everyone else has less than 1, 000. I just want to know if this is a scam.

thank you,...
Complaint comments Comments Complaint country United States Complaint category Scam Contests

Old Navy - Illinois - false advertisements

Posted:    Andrea fang
Complaint Rating:  0 % with 0 votes
Sunday Dec 6th, sale paper advertised gey boots w/sequins, I phoned 6 stores on Monday Dec 7th only to be told they were ALL sold out?????How many pair did each store receive...1 ?
they shouldnt advertise if they don't have the merchandise....
Complaint comments Comments Complaint country United States, Illinois Complaint category Retail Stores

Old Navy - Different Prices In Store vs. Online

Posted:    lisacee
Complaint Rating:  80 % with 5 votes
Today's Old Navy circular from the newspaper clearly shows that their ladies "Adoraboots" are $15 on sale this week. However, these same boots are $29.50 if purchased online. After a bunch of searching on the site and in the ad (which I "browsed" online) I found that the sale price is good "in store only." Huh? I've had an online shopping cart filled with more than $300 worth of Christmas gifts for several days, just waiting until Tuesday when I get my cardholder discount upon checkout. Now, I'm wondering what other items I could get cheaper in the store?...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

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