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Office Depot Complaints & Reviews

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Office Depot - Laptop and service

Posted: 2015-08-23 by    Reviewer47087
Complaint Rating:  0 % with 0 votes
On 6-20-2015 I bought a acer tablet with a 2 year warranty with a visa gift card we received. After a month my tablet started having troubles. It
Wouldn't start when I pressed the on button and the battery wouldn't hold a charge. I called Office depot and they told me I had to go to the store I bought the item from. So I did but none of the employees knew how to put my refund on a gift card so I could make another purchase. Turns out the employee room the refund and put it on the visa gift card that was used up and in the garbage. The store manager told me there was nothing he...

Office Depot - Stolen money

Posted: 2014-06-09 by    BirdieGolden
Complaint Rating:  100 % with 1 votes
I ordered a product from Office Depot in the middle of May. They told
me what day my item would arrive, and I took off 4 hours from work so I
was able to receive the item.I waited, and waited. Finally, I
called them to ask where it was. Office Depot told me it was still in
transition, but if I wanted to know specifics, I should call the company
that handles their shipping, which was not Office Depot. I called
them, and they told me the item was damaged in shipping yesterday. I
called Office Depot, upset that I took off from work when they could...

Office Depot - electronics tech support

Posted: 2014-03-08 by    luigi1
Complaint Rating:  0 % with 0 votes
When my computer started running slow, I tried some things myself (disc cleanup, scan, etc.) then ended up calling for Office Depot online tech support. I paid $169 for a tech to "fix" my slow computer, and afterward my computer was a little better but still quite slow. It's now 13 days later and my computer is worse than ever. If I had read the service contract before getting the service, I would have read that Office Depot guarantees absolutely nothing. They do not guarantee to repair your computer at all, and once you hang up the phone you are finished no matter how badly your computer runs....

Office Depot - Poor Customer Service

Posted: 2011-07-14 by    another angry OD customer
Complaint Rating:  0 % with 0 votes
First off, you can't even find a place to write to get a complaint addressed; if you could, I'm sure they'd just ship your complaint off to another country where people keep saying they don't know what you're talking about. But that's just the tip of the iceberg for me. I have yet to find a customer service agent, both in-store and over the phone, that is willing to help their customers. I read another complaint in which and employee writes "If we gave customers money back for every laptop we needed to send back, we would lose millions of dollars" and that's my...

Office Depot - Oregon, Salem - Lack of service

Posted: 2011-06-30 by    cascade man
Complaint Rating:  0 % with 0 votes
You go in the store. Five plus workers. Hard to get someone to wait on you. "oh, I don't do that, go see Phil. He is over there somewhere. You go look, you will find him." Check out time. One cashier, five people in line. Three workers shooting the breeze in copy center. Two others standing around watching the line get bigger while they visit. Embarassed they walk away to talk out of sight of the customers. I finally set my stuff down and walk out of store. Oh, I forgot, I did find Phil. He got mad at ME for looking for him. I tried to explain the other guy sent me over. Well he just thinks...

Office Depot - Maryland - Bad Check

Posted: 2011-06-11 by    MAUSTIN181
Complaint Rating:  78 % with 9 votes
Received a letter stating 2nd prize winner totaling $250, 000.00 and an enclosed check for $4700.00 to pay taxes to be deposited then Western Unioned to a tax agent. Call Karen Morgan @ 1-778-321-6037 to start claim processing. The check says it is from Office Depot and drawn on Citizens State Bank in Clara City, MN and the letter is from First Central Fianancial Services in Ontario Canada. The Chief Financial Office that the letter is from is Wilson Macmason but that is not the signature on the letter and the check appears to be signed by Richard Nixon. Total scam, do not deposit these checks....

Office Depot - Replacement Plan rip off

Posted: 2011-06-10 by    bfernanddes
Complaint Rating:  0 % with 0 votes
Just finished filling a complaint on the BBB against this company. I purchased a printer at the Office Depot a couple months ago, also bought the "Replacement Plan". My printer was broken so instead of allowing me to go to their store to get a "replacement" they tell me to ship my printer. Two weeks later I get a gift card for "$50" - when I paid $69.99 for the printer plus ink, plus tax!
Well, now with $50 what kind of printer can I get? Definitely not the same one, since it was on sale. Now I am stuck with a gift card from a store that I will never purchase...

Office Depot - Colorado, Littleton - bogus laptop warranty

Posted: 2011-06-08 by    mislead in colorado
Complaint Rating:  0 % with 0 votes
sold extended computer service policy for laptop. i specifically asked for a three year coverage. they sold me a two year plan that they said takes effect after the one year manufacturer warranty to total three years.

i have 6 mos left and requested a replacement battery, as the current will not hold a charge any longer. they said that i am not covered, the two year started on day one parallel to the manufacturers warranty. there was no consolation, just 'no'.

this burns me because i have no protection and i know i specifically requested this and was assured...

Office Depot - Unethical service

Posted: 2011-05-26 by    Starsz
Complaint Rating:  0 % with 0 votes
I returned a toner cartridge 2 years ago for credit but on subsequent orders always was billed for the full bill. They never send a statement and it is d#$% near impossible to get to a representative that can access transaction history to verify you have a credit. They just keep sending past due invoices. I spent 1 1/2 hrs on the phone with them 4 monthes ago and they agreed I had a credit and that they would wipe off one invoice due and then take the remaining credit off the next time I bought something. But low and behold the next time I bought something they started faxing me both the old invoice...

Office Depot - Delivery Service Incompetence and Delays

Posted: 2011-04-05 by    Gamestuf
Complaint Rating:  0 % with 0 votes
I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with “it’s only an estimate” and “it wasn’t in stock” so they could not deliver it – then just kept repeating himself. Too bad the...

Office Depot - Poor service

Posted: 2011-03-31 by    SYFTS361
Complaint Rating:  0 % with 0 votes
Office Depot needs to have a better job search, there HAS to be openings in San antonio but it keep saying no matches, please for the sake of you company get a better job search cause it suckss *** seriously... before i tell corporate. How are people able to get a job here if we cant find the city, you guys are all over san antonio WTF! your dumb site cant tell me no matches thats ***, heb has a better job search sight then yall do and they have less money then yall. Put some money into something thats actually important...

Office Depot - Hawaii, Honolulu - Have you ever heard of credit card?

Posted: 2011-03-31 by    felguard
Complaint Rating:  0 % with 1 votes
First off, I'm not blaming this particular store location, but I am saying that their service is retarded. So we begin.

COMPLAINT #1
I make a purchase online and have it as pick-up in store to save on shipping costs.
In my confirmation e-mail, it states this:
"This confirms the order you placed for pick-up at your local Office Depot Store. You will receive a separate email notification when the order is ready for pickup."

I never received that separate e-mail, which is supposed to confirm that my order is ready to be picked up. I end up...

Office Depot - Office Depot failed to deliver an item on the specified date and automatically cancelled my order as a result of their non-delivery

Posted: 2011-03-29 by    Girimane
Complaint Rating:  0 % with 0 votes
Office Depot failed to deliver an item on the specified date and automatically cancelled my order as a result of their non-delivery.

Then, a week later, they suddenly and arbitrarily changed the status to 'delivered' and charged my credit card for the item even though no merchandise was ever delivered to me.

It took 3 weeks and numerous calls to Office Depot's head office to get a credit put through for the unauthorized charge.

No one would take responsibility for failure to deliver the merchandise and their customer service phone number...

Office Depot - Washington - Lack of Delivery

Posted: 2011-03-25 by    Jim_Johnson
Complaint Rating:  0 % with 0 votes
I recently ordered a desk from Office Depot and have since found that their delivery service and customer service are both worthless. The delivery date was supposed to be March 23rd and it is now pushed back to the 31st because someone forgot to load it on the truck today. Their delivery vendor only solution was to schedule it 7 days out. The customer service agent I contacted at the Office Depot started the conversation off with “it’s only an estimate” and “it wasn’t in stock” so they could not deliver it – then just kept repeating himself. Too bad the...

Office Depot - Don't believe Office Depot sales people no matter how convincing

Posted: 2011-03-15 by    Lichtime
Complaint Rating:  100 % with 1 votes
The policy was provided by Kemper Insurance. I bought it only after being assured numerous times that if my printer failed, I would not have to ship it for repair, but would instead receive an Office Depot credit to buy a new one.

The printer failed, I called for replacement and -- you guessed it -- they tell me I am required to ship the printer across country to their Florida facility.

Don't believe Office Depot sales people no matter how convincing!...

Office Depot - I will never deal with Office Depot again

Posted: 2011-03-10 by    Vianed
Complaint Rating:  50 % with 2 votes
My order was not delivered on the promised day and time. I called and they said they are not sure why and what happened and I would get a phone call within 3 hours.

No call. Next day I called and was told it would be delivered again by 5 pm. 5 pm, no delivery.

So I called the 800 number again. This was the 4th or 5th time. They told me my order had been cancelled. They asked if I would I like to reorder although my credit card had not posted a credit from the order that was cancelled and they would need to re-charge my card.

No thanks! During one of these...

Office Depot - Georgia - service

Posted: 2011-02-23 by    Todd Ramirez
Complaint Rating:  0 % with 0 votes
i have been in office depot many times as i am often on the road with my job and need the printing services they provide. it has always seemed very impersonal but im willing to overlook some things for the sake of getting the job done. however, i went into an office depot just last week and was surprised to see the level of incompetence achieved in this one location. i was 3rd in line to get some things copied and the two people in front of me had relatively sizeable jobs and the poor girl behind the counter was extremely frustrated and overwhelmed. i watched as her co-workers would come behind...

Office Depot - Warranty Service is Awful

Posted: 2011-02-15 by    Andrew1marks
Complaint Rating:  100 % with 1 votes
So I bought a laptop from Office Depot in December of 2009. I decided that because it was a laptop and I would be dragging everywhere with me, I'd buy the extended service plan which allows you to basically send the thing in if anything breaks. Well, back in December, my built in wireless card stopped working. So I sent it in. Well I get the thing back and they not only erased my hard drive and put a note in the box saying that they couldn't re-install the operating system because my windows label on the bottom of the laptop was illegible, but I came to find out (once I reinstalled the...

Office Depot - Stay away

Posted: 2011-02-09 by    LidlP
Complaint Rating:  0 % with 0 votes
I am specifically complaining about Office Depot at 12190 BISCAYNE BLVD. at N.E. 122 ST.Store# 25 NORTH MIAMI, FL 33181. The employee's name is Roger. Because of him you have not only lost me as a customer, but also my company. Whenever we had an office emergency, this is the place where I sent my employees with the company credit card to get whatever supplies were necessary. Because of the lack of professionalism of one employee, we will boycott your company, and I will deter anyone I know from sponsoring/patronizing Office Depot.

This was the 2nd time today that I was disappointed...

Office Depot - Complete disaster

Posted:    Hail M
Complaint Rating:  100 % with 1 votes
Ordered a laptop online Black Friday morning. I had multiple time out errors before I finally got a confirmation number. I thought I was good to go. Boy was I wrong!! Through out the day I got 5 confirmation emails, which prompted me to call customer service. I was told that my credit card had been declined. I called my credit card company who told me Office Depot attempted to charge my card 4 times! It went through twice, after that it was flagged. Called Office Depot back, and I was told someone would call back by the end of the day with the problem resolved. No call back. Finally yesterday I...

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