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3.0 275 Reviews

Ocwen Complaints Summary

139 Resolved
136 Unresolved
Our verdict: While Ocwen has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Ocwen reviews & complaints 275

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11:41 am EDT
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Ocwen Mortgage company

For over 6 months Ocwen has been sending people to our home to harass us and take photos and invade our privacy. Why? We have no idea. They send us certified letters. Why? We have no idea. Out mortgage is up to date. When we call our mortgage is up to date. Then they will tell us we owe for somet hing that has to do with covid 19, however, when we ask for them to send us documentation with signatures, it's "crickets". They have caused stress and are invading our privacy, embarrassment among our neighbors as it makes us look as if we are delinquent when we are not. In addition to what to all of this, I believe this a crime against senior citizens. We are 66 years old and they won't provide us documentation as to why they are disrupting our lives, causing us undue stress and damaging our reputations.

Desired outcome: We want documentation. We want them to rectify their records and stop sending people to trespass on our property and take privacy invading photos of our home.

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3:13 pm EST
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Ocwen home loan

I was in a modification with Ocwen, after numerous times turning me down, finally my last payment was made and my fiance had just passed at 42with rare sudden cancer, I had to drive from a long way to make that payment day of amputation of his arm, month later he died, two people showed up at my door for my keys I showed theall waspaid and the lady said they actually we're selling my home on the court stairs, I called Ocwen they said good news was no one bid high enough bad news my home after 22years was in other names, the lady stayed up all night that came to my home said she had to email Ocwen and also I it was a mistake they finally backed out the forclos, title company sent me a title with other Banks and Aztec on my title high lighed illegal foreclosure it was the worst thing ever.

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2:58 pm EST
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Ocwen modification fraud

I have an fha mortgage and have been trying to modify with Ocwen for 2 1/2 years. Ocwen started to raise my morning on a forced place insurance. My husband had 2 different surgeries and that set us back. I called. Ocwen bc they had me make payments through money gram which sent back my payment. They demanded a double payment but I needed 1 extra day for my payroll to go in. Ocwen refused and told me to modify. The next day I hired an attorney who tried for a year. He said it was a basic modification. Not for Ocwen. They kept an asking for more of the same paperwork and it would expire and I would have to start all over again. After a year he gave up. I kept on doing the same thing over and over. Then they said I was under review and they tried to foreclose on me at the same time. I had people coming to my door trying to buy my house. I had to file bankruptcy but then Ocwen called and said they wanted to modify my loan. I canceled the bankruptcy. I started it over and over again then they said that I was under review and transferred me to PHH and they said I had to start all over again and again! I complained and that put me into escalation so I had 1 person tell me that they are waiting for a sale date and they are foreclosing on me! Then someone came on the phone and said no just send more paperwork! Then I get a foreclosure letter for 11/21/19 and that I am under review at the same time? Then I get another letter stating that this is going to Ocwen obudsman which is a joke. They have broken so many laws and never made accountable! I have no debt I owe nothing just my monthly mortgage and utilities. We are both working and can make the payments! Ocwen wants to foreclose on me and that's it. If anyone has a loan with them leave ASAP! I am in a fight for 2 1/2 years and with the way they went at me is abusive. They also called my cell phone daily without permission! They would call several time a day. They said they can call me as much as they want until I pay them. I am ready and willing to fight them with everything I have. I won't stop until they modify me or pay me the money owed to me from calling me on the cell phone. They owe me more than what my mortgage is on the house. They ate out of control and need to be stopped. I will have to file bankruptcy to stop the foreclosure and then sue them for fraud! Run away from Ocwen!

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Is Ocwen legit?

Our verdict: Ocwen has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Ocwen's position as a benchmark of trust and quality within its industry. Users and clients of Ocwen can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Ocwen earns 100% level of Trustworthiness

Perfect Trust Endorsement: Ocwen achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ocwen. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ocwen.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ocwen.com you are considering visiting, which is associated with Ocwen, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Ocwen is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Ocwen website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Ocwen.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Ocwen.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • We conducted a search on social media and found several negative reviews related to Ocwen. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:51 pm EDT

Ocwen insurance issues

My father purchased this house and took out a mortgage to pay his brothers off and he got a $40, 000 loan and he give each one of his brothers $10, 000 to pay him off so he could have his family home his mother and father raised their boys in this home my father also took the rest of the money and fixed up this place and he got sick in 2011 and he passed away he died of lung cancer therefore my father had this home quick claim deed added over to me and when I die it goes to my daughter since I've owned or took over this mortgage on this house I've managed to pay I believe I owe 32 thousand on this house when my dad had this place and he got the mortgage it was through Litton loan he once had an insurance on him and also this property stating that if something happened to him that it would be paid for when Litton loan sold the mortgage to Ocwen that part of that insurance never crossover so therefore there still a tag on this house which shouldn't be since then I've put my own inheritance into this house I've had roof damage I've had water damage this December my pipes broke flooded my house I contacted my insurance company Ocwen was contacted also and I stated several claims Dan Hadley told me to file a claim for every individual issue with this house I filed for the roof I had a fire in my bathroom I had the water pipes break on top of this my daughter come home and seen that have been running for 3 days and so and broke her hand and had to have pins put in her hand when I was done with therapy taking her back and forth because she's also disabled on top of this I proceeded to take her and I filed a claim ended as in Hadley told me he is now come out here three times to see the damage in the truck loads that's been destroyed he's taking his own pictures and now he tells me that his pictures were not visible enough and at the time he told me to go ahead and discard of all the trash and now he's telling me to get manuals to send some I got to have some kind of proof he said well when this damage occurred my mother come in here and totally started throwing everything away I don't know where anything is I can't find my manuals what do I do I feel like I've been almost accused of doing this purposely by Dan Hadley and I feel that he does not want to take on the large loss that I have here I have way more lost than that's even wrote down I'm taking quite a bit of a loss myself and losing all my family heirlooms all of my personal property that's been destroyed due to this water damage and fire I had a roof leak I don't know if it had went down into my walls and got my electrical wet which had caused the fire I'm not for certain I know I've had several estimates I've submitted them I've done my part my footwork I've paid since 2011 on this house and my insurance I just recently got behind because of this issue here and I met a hardship I need help I need somebody to do something about this I'm begging you I've been sleeping in my Hummer I don't have socks for god sakes and it's almost winter again I have a disabled daughter I haven't animals or sleeping in a barn in my yard I don't know what else to do I don't want to contact an attorney but I feel like I'm going to have to I'm not getting no response from either way you guys are holding a $5, 600 check that needs to be submitted back to me I have emailed all proper forms that you guys need I'm waiting for a response so I can by at least some clothes I have no winter clothes they're out here in the yard destroyed I have no clothes I have no money for no clothes no more Dan told me he says why don't you have somebody come in a clean out crew well it's beyond that I have mold in my house now there's mold in there it's a health risk is a health hazard I don't know whether to contact the health department or if you guys can have somebody come out here and completely clean my house out cuz that's what it's going to take on the inside is unlivable it's not even safe for animals I've about fell through the floor twice is ruined my stove my frigerator my washer and dryer is ruined my TV's when I had this fire a
completely blew out everything everything in my house is destroyed can you help me

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2:41 pm EDT

Ocwen mortgage

Ocwen had serviced the mortgage on my mother's home and has placed it in foreclosure. They refused to accept mortgage payments.My mom is 80 years old and being taken advantage of and I need help in saving her home. We went to the Supreme Court to resolve issues with Ocwen but since then the company has forwarded my mother's mortgage to a different company.

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3:27 pm EDT
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Ocwen your customer service for phh /payoff request

Since you have merged and or bought out PHH obtaining your a payoff statement is a NIGHTMARE!. You have people answering calls after being on hold for over 40 min with NO KNOWLEDGE AT ALL! I keep getting people with horrible accents who repeat themselves over and over again. And they are reading off of a script! You should be embarrassed! This is what is representing YOU! Put your automated system back. It was MUCH easier and faster. The turn around time is 7-10 days. And even though I include borrowers authorization YOUR PEOPLE DONT SEE IT. Whether I put it on the top of my request or the bottom of my request THEY DONT SEE IT! So I have to call back and make sure it was received and make sure they open the request and READ! WTF!

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12:59 pm EDT

Ocwen homeowners bill of rights violation

While in modification and in compliance notice of trustee sale
doc #[protected]
and on 11/03/2018 phh mortgage was found guilty for mortgage servicing fraud and on april 08 2019 was found guilty of violating homeowners bill of rights. We are victims of theses fraudlanet act and want justice for leaving our family homeless after 23 years of home ownership.Ocwen has failed to address there actions because of this fraud and true facts of this fraud is recoreded in stanilaus county, and the modfication was not recored and we were denied due process.

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10:34 am EDT

Ocwen monies in escrow, unethical behavior, payments not received, monies being held

Ocwen took 2 checks for home remediation, 2 party endorsement. At the same time they were modifying my home loan. They pushed me into foreclosure by not answering or just blatantly not accepting the endless forms they require. i was foreclosed on back in 2014. They local judge allowed the 2nd mortgage to jump the first mortgage and foreclose. illegally I believe. The two are still fighting over the home @ 183 Ekana circle Daytona Beach fl. 32128. I am just trying to get my ins claim $ back from Ocwen which has held it since 2014 and now I dont own the home and Ocwen wont release the ins claim money to me despite the fact i tried to get a contract termination letter form the mold remediation company whom went out of business 3 years ago. I sent two letters as Ocwen asked both certified both 2 weeks apart. Ocwen was sent copies and received them and then again gave me the run around stating id need to sign and indemnification agreement for the claim to be processed. I signed it and sent it back and now Ocwen is stating they wont release the funds until the home I no longer own and haven't owned since 2014 has a inspection to make sure 90% of the work has been done. This makes no sense and again they are stalling me and not returning $17, 548.00 to me.

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2:51 am EDT

Ocwen foreclosure process - loan mod _ fees charged to my loan payoff

1- I was approved for a loan modification with my previous mortgage company several years ago before ocwen mortgage took over my loan. I was told to wait for the papers to arrive and I was going to get an interest rate I believe of 2 or 3%. Still waiting for about a month I called them and they said ocwen is now in charge of my mortgage loan and to call them
2- when I first started calling ocwen to ask about it they would even discuss my own loan with me because I said I could not answer the security questions correctly. I mailed them 80 c at least over the next 8 to 9 months asking them to call me. After finding their corporate office ceo office that believe it or not was located in the us virgin islands of william ebtry I spoke to his executive assistant jackie brown. I explained all this to her and I gave her my loan number and she told me the address was incorrect and I needed to get proof of the correct address and fax it to her. Once I got proof from the postmaster at title company and my insurance company but the address I have been living in is correct she told me that in the computer said I lived in paradise nevada where in fact there's no such city called paradise and then I live in las vegas nevada and her records also sure that they have the incorrect zip code. I did tell her I had a few letters from ocwen but did have the correct address on them and she was baffled because did not understand why the computer said paradise nevada where my house is located in las vegas nevada. I told her proof that there is no paradise nevada the chicago I had a few letters from ocwen but did have the correct address on them and she was baffled because did not understand why the computer said paradise nevada where my house is located in las vegas nevada. I told her proof that there is no paradise nevada city call information and ask for the city hall of paradise nevada or the police or fire department or post office phone number in paradise nevada and she would find it there's no such city of paradise nevada. The problem was solved I started the nightmare process trying to get a loan modification and they lost my package twice. After that I called her about it and she never return my phone call anymore
3- after several years of struggling to make my payments and failing to do so often on throughout the years I was locked out of my home and the man that did it tell me that ocwen had foreclosed on my home and it was no longer mine

4- october of last year I told this to a friend because she had inquired about it and she found out that my house was not foreclosed on and at what this guy said was a lie. I believe he works for altisource which is a company that the property management company that is owned by ocwen mortgage. My friend told me that I should sell the house before it is foreclosed on.
5- she said that she would go over to the house to check out the condition and see if it was ok and she discovered that there was a tribe of homeless people and drug attic‘s living in the house - she called the police and have them all arrested and kicked out
6 she and her son and some friends volunteered to help me get the house cleaned out and it took three large commercial size dumpsters to empty the house
7- fraudulent charges added to my mortgage payoff from altisource property management that also happens to be owned by ocwen mortgage. We got the payoff quote she told me I should ask what this $31, 000 fee is. When I called ocwen mortgage they told me it was for maintaining the property and doing landscaping and making sure the property was secure. I explained to them that altisource was not doing this according to the police department las vegas code enforcement and witnesses and my neighbors. They cannot verify these people that were living in the house doing drugs and making meth-

Code enforcement also said that the trees need to be trim landscaping need to be down in the house need to be boarded up or they would slap me with some very large fees if they had to do it themselves

At the same time ocwen mortgage was insisting that the work did not need to be done and that's why they were billed over $31, 000 from their sister company altisource. I asked him for proof that they did the work and they sent me about 90 invoices showing that they were at the house to her three times a month for the last few years. Just three or four of the invoices the loan so that they charge two to $4000 for trimming the trees at my house that she is ridiculous because my landscaper would charge me for $500 every several years what it needed to be done. They also said they were mowing the lawn and checking the status of the house to make sure it's secure and that nobody was inside the house some of their invoices even said that they were in the house and made some repairs but they never mentioned noticing 15 to 20 crackheads and squatters living in the house or all the trash that was piled up and I have photos of all this before and after my friend cleaned up the house for me
They also said they were mowing the lawn and checking the status of the house to make sure it's secure and that nobody was inside the house some of their invoices even said that they were in the house and made some repairs but they never mentioned noticing 15 to 20 crackheads and squatters living in the house or all the trash that was piled up and I have photos of all this before and after my friend cleaned up the house for me I also have documentation and witnesses from las vegas code and force meant confirming that altisource did not do any of the work they claim to on their invoices. I have some documentation proving that the police arrested people at the house
Ocwen mortgage refuses to verify any of this or even look at the information I have supplied them with they keep insisting that they did the work they trimmed the trees if they were at the house all the time and they're in total denial that everything i've said actually happened

Every time I talk to somebody at ocwen mortgage it's a different person I get disconnected or they just listen to me talk and when I asked to speak to a specific person they never return my phone call mostly in the loan modification department my relationship manager there was to mika every time I talk to somebody at ocwen mortgage it's a different person I get disconnected or they just listen to me talk and when I asked to speak to a specific person they never return my phone call mostly in the loan modification department my relationship manager there was tamika w - I started calling her because out of the blue I get a loan modification documents saying i'm approved which I found strange because it actually made my point mortgage payment go up in my interest rate is still 5.875 and I had questions about this I still like why my payment didn't go down, why all the sudden they decided to give me a little modification I didn't understand the terms and I was going to ask them for a lower rate and I also didn't think it was fair they're charging me an extra $31, 000 for work at the property that they clearly did not do and I don't feel that I should have to pay for it in my loan my vacation. I started calling her because out of the blue I get a loan modification document saying i'm approved which I found strange because it actually made my point mortgage payment go up and my interest rate is still 5.875 and I had questions about this I still like why my payment didn't go down, why all of a sudden they decided to give me alone modification I didn't understand the terms and I was going to ask them for a lower rate and I also didn't think it was fair they're charging me an extra $31, 000 for work at the property that they clearly did not do and I don't feel that I should have to pay for it in my loan my furcation in january 2018 I made four appointments to speak to this relationship manager to discuss the loan modification and she refused to call me on every scheduled appointment. That department will not just talk to you you have to actually make an appointment for them to call you back on a specific date in a specific time I need some time I set an appointment they never called me back I never got to speak to to make a williams until four months later after was too late and after yelling at everybody and demanding to speak to her supervisor.
In january 2018 I made four appointments to speak to this relationship manager to discuss the loan modification and she refused to call me on every scheduled appointment. That department will not just talk to you you have to actually make an appointment for them to call you back on a specific date and a specific time I need some time I set an appointment they never call me back I never got to speak to tamika williams until four months later after was too late and after yelling at everybody and demanding to speak to her supervisor

Insurance claim for damage is done by the squatters : same time I was working on insurance claim to get the repair is made because the squatters destroyed everything in the house the stove all the light fixtures they painted satanic drive all over the walls they stole the carpeting on the flooring they destroyed the bathrooms and the kitchen they stole the hot water heater they destroyed the air-conditioning units on the roof they stole all the plumbing equipment ripped pipes all the walls electrical etc. And even my air-conditioner units same time I was working on insurance claim to get the repairs made because the squatters destroyed everything in the house they stalled all the light fixtures they painted satanic drive all over the walls they stole the carpeting and the flooring they destroyed the bathrooms and the kitchen they stole the hot water heater they destroyed the air-conditioning units on the roof they stole all the plumbing equipment on ripped pipes all the walls electrical etc.

The claim was approved by the insurance company but I can't get the work done without the money from the insurance company to hire the contractors
I've been calling the - loss draft dept for the last 4 1/2 months trying to get this job started and they say they were trying to reach me but they never called and never leave a message and I even look at my phone bill and I see no calls from that department

I also want the loan modification person that they got me recently about a month and half ago to call me back - i've been leaving him messages for the last month several times a week and has not called me back to this day he only spoke to me in the beginning over a month ago but have not heard from him.

I put a very large payment down on that house when I bought it back in 2004 my very first home I purchased when I was 24 years old and now i'm in my late 50s - I have never had any problems with previous mortgage companies over the last 25 to 30 years since I first became a homeowner i've never been in trouble with my mortgage company I was with treated with respect when I call them (other mortgage companies)

Ocwen mortgage has ruined me financially for life I have no back up plan I have no way of hiring an attorney because i've spent all my money in my savings i'm trying to save home I plan to retire in.

I am now facing homelessness because I can't even afford rent because my rent is higher than what my mortgage payment would've been -

I have no family no people that I can depend on for help and everything is looking pretty hopeless for me and on a daily basis I feel like ending my life and that is not a joke and I am not exaggerating one bit. I do not have the money to hire an attorney I feel that if I did considering what they did to me I would have enough money to pay off my mortgage

I have called many organizations that say they offer help to people like myself probono help with attorneys and they don't even return phone calls or they say they don't offer that service anymore

Everything I say here is the truth and I am not exaggerating anything i've been going through this nightmare for the last six years with ocwen mortgage

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3:57 pm EDT

Ocwen mortgage servicing

When we purchased our home in 2015 Ocwen was the mortgage service provider. We have never missed a payment ever, late last year in September 2018 we started receiving calls from Ocwen at least 2 or more a day saying that we were 2 months behind on our mortgage payments. The persons name i cannot pronounce said we had to speak with our "relationship manager" about this issue. Upon several attempts to call this person who never answered the phone and was automatically transfered to another manager who I had to repeat everything once again becuase they had no Idea or notes on their system to go by, it only showed we were 2 months behind, i requested a payment history they never sent one to me. I sent them a copy of our bank statements showing the payments that were in question, however that was not sufficent for them because it did not match their history. After several phone calls and requests for a copy of our payment history that we still havent gotten to this day, Ocwen decides to transfer our loan servicing to PHH which was purchased by Ocwen. Nevertheless this issue has still not been resolved and Ocwen/PHH still shows us 2 months behind and now the " alter Ocwen Ego" PHH continues to call at least once maybe twice a day. There is talking with these people because one hand dosent know what the other is doing regardless of how many times you have provided proof that we were never behind and the endless amount of conversations that obviously are never notated.

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9:55 pm EDT

Ocwen mortgage

My husband died. He handled all the payments on line and did not have the passcode written anywhere. When he died, the mortgage was about due so I get the first call. They asked for my husband and I told him he died. They rudely asked who I was, I explained again I was his wife, there reply sorry we can't talk to you, bang. They called me all the time until I found a lawyer, three months went by than that they charged me late fees. The lawyer assured me I was the legal owner, and thank God my husband left me enough to pay the whole mortgage off. This company has no customer service, in fact I say they are cruel and unscrupulous and I would advise all potential customers to steer clear of them. If I didn't hire a lawyer to communicate with them I could have lost my house. And I didn't deserve all those late fees.

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5:28 pm EDT

Ocwen my mortgage-#[protected]

My husband passed away in 2017. I continued to pay the mortgage. In May 2018, I notified OCWEN that he had passed.
They immediately, started foreclouser. I sent them my hardship papers, then they started to ask for everything under the sun! I sent to them my ORIGINAL LWT from my husband.
They claim they don't have it. Then the nightmares started. THEY REQURED ONLY ORIGINAL-no copies.

Then in August they stopped accepting the mortgage. NOW, my credit is in the toilet.
They have been non stop on my insurong my home which is fu;lly insured including all perils, umbrella. I cannot believe they are so heartless.

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5:04 pm EST
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Ocwen loan modification

Ocwen needs to be made accountable for fraud. 1 1/2 years I have been trying to modify my loan. They keep stating we need more information which I called up and gave them. Once again they ran out of time and I had to start over. Then they tried to auction off my house which forced me into bankruptcy. This is abuse. I had a simple modification which they keep delaying until they auction off your home. If anyone has a mortgage with them go elsewhere.

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4:10 pm EST
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Ocwen insurance loss draft division-still waiting for final payment

On April 10, 2018 the second home on our property was severely damaged in a fire. I immediately contacted our homeowners insurance and submit a claim. The claim was settled and a check was mailed to me and OCWEN in the amount of $40, 359.20. I have been battling with this company since late September to get funds released for contractors. To date I have had over 40 telephone/email/faxed communications with the Insurance Loss Draft Division of OCWEN. Like so many other complaints I have read, I have been outsourced to India, placed on hold for 42 minutes, hung up on and gotten different stories from different customer service representatives. Because of their initial delay in releasing funds for repairs, during an unusually cold Thanksgiving, a pipe burst in the damaged side of the building and caused irrepairable damage to the boiler. It took me 59 days to FINALLY get funds released for the new boiler. I live in New York state and we have cold weather and I was terrified that more damages would be incurred to this property.
This company is HORRIBLE. I lost my husband in July of 2018 and have done nothing but have to battle with these people since that time.
Like many others that have dealt with OCWEN, I too was encouraged to try for a loan modification. OCWEN "lost" or didn't receive, so they say, many documents that I uploaded to them, had my make telephone appointments for updates, and then left me hanging on hold for ridiculously long amounts of time. They then told me that my modification was denied.

I have since listed this property for sale and just want to get current with my mortgage with the unreleased remaining insurance funds. I've written them numerous times to request just that.

I have copies of all of my correspondence as well as the chronological documentation of all calls that I have made with this department since the claim was initiated.

I would like to see this company stopped from their devious practices and from preying on unsuspecting homeowners once and for all.

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9:22 pm EST

Ocwen sheriff sale

Ocwen Loan Number - [protected]

My father is deceased. I have made numerous attempts to work with Ocwen. I have been deceived and not allowed the protections provided to everyone else. I accept full responsibility for recent delays, however it too approximately six months to one year to even get them to speak with me. I had submitted the requested information and each time I called they asked for the document to be sent again. This process also occurred with the initial assumption request. I believe I was asked to send that document several times. It appeared to be a delaying tactic in order to get to this point in the process. I submitted the completed Family Transfer Package and a loan modification request. The documents were emailed on 11/10/2018. I had a real estate sale date of 11/20/2018. The documents stated the completed application must be submitted seven days prior to the sale date. I met that deadline. I spoke to a representative on 11/15/2018, who advised me the request to postpone the sale had been sent to the sale agent. He suggested I call back to confirm the cancelation. I did that on 11/19/2018 to double check and at that time I am told the sale was still on schedule and there was nothing they could do. If that were the case, I should have been told that on 11/15/2018, which would have provided me time to figure out my options to prevent losing my family home. Please HELP!

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11:47 am EST

Ocwen mortgage servicing

After going thru the HARP refinance program, I had diligently paid my mortgage on time every month for 2 years. This month I paid online as usual on Nov. 7. And I waited for ocwen to take the payment. They always send an email verifying the payment,   but they also always take a long time before they process the payment. A week went by. Still nothing. It would be late after the 15th, but I wasn't worried since I knew the payment was made. Another four days went by. On Nov 19 I got a call from ocwen saying they could not process my payment. They said a Stop-Payment had been placed on this payment.

I contacted the bank to ask if this was true and why or who would have done that. The bank said that possibly ocwen had submitted the charge under a different vendor number, but that wasn't it on closer inspection. They said that the vendor name,   all CAPS vs Upper and Lower case,   might have triggered it. Nevertheless,   the bank removed the order and said everything should work.

I called ocwen back to ask them to run the payment again. They said they couldn't run the same payment,   that I would need to give them the bank info again and it would cost $17.50 to do it over the phone. Or $8.50 online. But she said there would be no fee to make this payment online because I am paperless billing. She did say there was a late fee of $8.50. Despite the fact that I already gave them authorization to take the payment, and received the confirmation, they were still charging a late fee.

On the computer again,   I tried entering my bank info. Over the past 2 years, there have been times when the ocwen system has rejected my primary bank account, and I've used instead an alternate account to make this payment. I figured it was a glitch in their system, but as long as I had the means to get the payment made, it wasn't worth too much worry.

The ocwen system, which only 2 weeks earlier had accepted my bank info, this time rejected it again. I used my alternate account, one which I use primarily for business. Moreover, the billing system charged an additional $25 for a returned check fee. So that's $33.25 over my normal payment!

Ocwen told me they could waive a fee once in a 12 month cycle. I don't want them to waive it! I want them to REMOVE it!  I didn't cause this.

Today,   they have already taken the money I paid last night. When I paid on the 7th, they could have tried to take it then. And if there was a problem with the bank,   let me know in time to fix it and not generate these bogus fees. Why did they even allow me to submit my bank info in the first place, if there was an issue with that account?

I know ocwen was not responsible for the stop payment. That was the bank's issue, which I will address with the bank. But ocwen had their own failure to do business correctly. Timeliness is of the essence in real estate. It is before the sale,   and it is after the sale as well. I don't want to have a late payment on my record with ocwen. It's unfair and unjust.

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7:36 pm EST
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Ocwen mortgage fraud

Ocwen loan service company; their lawyers including the lawyer that claimed he could save my deceased mother's house named james h. Wilson jr. From richmond va., scammed us & stole our property without cause! they swindled us into believing my mother had a loan with them & claimed after she died in they were the beneficiaries of our property... She passed away june 17, 2011 & they claimed ownership in aug. 2018 way after the property was in me & my husband's name! & the county never stated that ocwen was the true owners & they acknowledged that i, janice haskins was executive of estate & still; today, they are refusing to acknowledge we have owners rights in the county. Neither did they foreclose on the property. Both my attorney. Ocwen, carl bates as trustee & the judge from richmond bankruptcy court is under investigation for mortgage fraud of years of stress by mislead, misrepresented & unethical behavior on each party showing no fairness in the case... We live in our home for over 8 years & the judge gave us 30 days to vacant the property because ocwen had right even tho; commication was not given & fairness was not shown & compassion was not expressed in the mercy of the court

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Update by caylah
Nov 17, 2018 7:43 pm EST

Ocwen is a rip off & they careless about people being HOMELESS
Watch out!

Update by caylah
Nov 17, 2018 7:41 pm EST

Ocwen is a rio off...they are frauds & careless about oeiole being homeless

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11:34 am EST

Ocwen no one will help me save my home after it was awarded to me in the divorce

I was awarded the martial home in the divorce my ex husband has 2 years alimony then it was my responsibility. His time is up he has stopped making payments but he blocked the account with a password. A customer service rep finally gave me a fax number to the research department to send the documentation it wouldn't go through. I called back the csr was very ugly to me am not understanding to the situation at all We need help my children and I need help. Ocwen says "helping familys is what we do." We need help 911 [protected]@yahoo.com [protected] Thank you

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10:39 am EST
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Ocwen repair of bathroom floor from water damage.

Blue sky home renovations/ remodeling company took 4800. Insurance money and bathroom is incomplete. The floor is unlevel, and so is the toilet and sink . I am very upset with them . Now I have a 400. Depreciation check and waiting on Ocwens signature . Also, there is a ticking sound under the bathroom floor at the commode an I fear another leak. The contractor needs to come back and check this but they think they're through. I've had so much trouble out of them. They are very hard to communicate with. I've been scammed. It took 8 months for them to put the bathroom together in 4 days!

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9:37 am EDT

Ocwen home mortgage

I went online today to pay my October mortgage, I usually pay extra towards my escrow and principle, however, those options no longer exits.

1- I would like my mortgage to be transferred to another lender, Who can I contact?

2- I Ocwen a SCAM? Never heard of a financial company who does not provide their customers those options.

3- Customer reps ( they are a JOKE) communicating with them can be painful.

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Contact Ocwen customer service

Phone number

+1 (800) 746-2936

Website

www.ocwen.com

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