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4.6 97 Reviews

NutriSystem Complaints Summary

86 Resolved
11 Unresolved
Our verdict: Expect excellent service from NutriSystem. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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NutriSystem reviews & complaints 97

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8:45 am EST
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NutriSystem Subscription

Company makes it near impossible to cancel a subscription. You must call a [protected] number to cancel. Then you get pushed to consultant who wants you to complete surveys. No matter how much you tell them you no they continue with the survey. Instead of forwarding you to customer service or offering any help, you get hung up. Try to call back for customer service you are either left on hold or pushed again to a consultant. Online is no better. Still cannot cancel my subscription.

Desired outcome: Cancel my subscriptions.

Confidential Information Hidden: This section contains confidential information visible to verified NutriSystem representatives only. If you are affiliated with NutriSystem, please claim your business to access these details.

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7:09 pm EDT
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NutriSystem Nutrisystem autoship with qvc

I hope you can help me with this problem. I ordered nutrisystem diet plan from qvc at the beginning of this month. Received first month without problem. Was notified by email from qvc that they are unable to fulfill my october order. It is on backorder. This is so frustrating! I began the nutrisystem program september 4th 2023. I thought this plan would help me to lose weight. I am satisfied with first month but now what am I supposed to do? qvc stated they are working with vendors to try to fulfill orders but will cancel my october order within five days if cant fulfill. - you can contact me by email: [protected]@hotmail.com I hope to hear from you soon. Thank you! kathy faber

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1:35 pm EDT
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NutriSystem Email

I have been trying to cancel the emails I am receiving for over three months. I receive 3 emails every day. I have been trying to cancel them every day. I called and talked to someone named Jenna on the 18th of August 2023 and was told that my email was removed and it would take 7 to 10 business day to remove me from their last. (the same as their website). I waited 20 business days and I am still receiving the emails.

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Is NutriSystem legit?

Our verdict: NutriSystem has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores NutriSystem's position as a benchmark of trust and quality within its industry. Users and clients of NutriSystem can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

NutriSystem earns 100% level of Trustworthiness

Perfect Trust Endorsement: NutriSystem achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for NutriSystem. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 88% of 97 negative reviews, NutriSystem is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

NutriSystem has registered the domain name for nutrisystem.com for more than one year, which may indicate stability and longevity.

Nutrisystem.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nutrisystem.com you are considering visiting, which is associated with NutriSystem, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

NutriSystem website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Nutrisystem.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from NutriSystem.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the nutrisystem.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to NutriSystem. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:59 pm EDT
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NutriSystem Nutrisystem

08/212023 I cancelled my Nutrisystem order. The food is not that good and it did not help me loose weight. I lost two lousy pounds in a month. The instructions was poor to say the least. I was charged a $125 cancellation fee without them telling me. I would not recommend this diet plan

My email of the cancellation from Nutrisystem

Nutrisystem

To:

[protected]@att.net

Mon, Aug 21 at 1:16 PM

You've cancelled your Uniquely Yours Max+ Protein Plan: Women, Chef's Choice plan

ORDER SUMMARY

Your Plan: Uniquely Yours Max+ Protein Plan: Women, Chef's Choice

Cancelled On: 8/21/2023

Order Summary: [protected]

Visit My Account

Desired outcome: Please refund

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5:53 am EDT
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NutriSystem Delivery

I ordered June 1st for July’s order.

For august I changed items, and did so earlier so you would have time to process the changes, and for my convenience.

I was going to cancel for September and October on the 1st of September, as previously, but the frozen items arrived today, Earlier again. I thought it was an error of some kind.

I don’t understand, unless you send orders earlier each month.

I now have so many meals that I don’t have freezer space. I’ll be discarding food that I have to pay for. Tell me how to cancel Oct and resume shipment to receive November’s order by November 5th.

Please don’t send any dry items for September or October, as I will not be here to get them.

No one can afford this mistake, especially one on SS, which I am.

Ann Kellen

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1:11 am EDT
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NutriSystem Incorrect frozen order not resolved since apr03.

Started plan/order dated Mar30 for non frozen/dated for Apr03 frozen (?). No Problems with non-frozen. The initial frozen order C180786452 showed 12 frozen dinners MEALS for TWO. Received ONLY 7 MEALS for TWO. Could not start plan. Takes until an order dated Apr 12 to receive 3 MEALS for TWO on frozen order number D181034441, and 2 single meals (not for 2) on frozen order C181053496. Still short 1 Meal for 2 as of today Apr24.

Have called at least 6-7 times, and with the excellent exception of Janet who helped me get "started", your customer service agents do not listen, are rude and condescending, and just could not care less.

My second non frozen Partner Plan shipment arrived Sunday. No word whatsoever on the frozen as of midnight April24. Have sent emails to customer service, and tried the chat BOT. All I get back is script communication that answers nothing.

I have been a fan for many years, but this time, you are not concerned about shipment accuracy, or customer service. Look, I can understand a mistake when customer service action is taken to correct the problem. But there is NO ONE at Nutrisystem so far that can listen, take action, and deliver what has been paid for.

We are completing our 2nd week on Thursday, but still, we do not have a dinner for Thursday night after all this time.

Can someone please help?

Desired outcome: I would like to receive the MEAL that is still missing. It showed in Order History, but has never been shipped.

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10:45 pm EST
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NutriSystem Frozen meals

Meals were received timely and stored upon receipt. However, upon opening the dinner and lunch frozen entries, all were spoiled.

I contacted Nutrisystem to request a replacement, however, was told the only thing the company was willing to do was compensate me $30 off my next month's order. As a result, I am out 14 paid for meals without any recourse.

Desired outcome: Full replacement of the spoiled meals.

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2:22 pm EST
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NutriSystem the service or lack of service

i am new to nutrisystem and started the program on 1-21-23. I needed to

change my selections to my taste, I attempted to contact t

he department

that would take care of this.. I tryed several times a week for the past week

i stayed on the phone for 15 to 20 minutes each time with no response.

I tryed other numbers connected with nutrisystem whereby they

me to to the area that changes the selection. no results I was really

looking forward to my time with nutrisystem but it seems i was wrong.

I began the 55 complete If this is not corrected ASAP i have no choice

choice but to cance and demand my full refund due to lack of service

Madeline Ryan 187 Bedford Road Apt 1 Pleasantville NY 10570

[protected]@hotmail,com .

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3:00 pm EST
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NutriSystem Nutrisystem Delivered to Incorrect Address

Good Afternoon,

I received an email stating my frozen food items were delivered to my old address. When I placed my order on 01.25.23 my new address was updated. (For security reasons I don't want to put in my address or phone number) I had to leave work, and pick up my frozen food, and bring back to my home. I was not compensated for the hours lost at work, which is a tremendous

inconvenience.

I respect your company standards, however I would expect to get some form of compensation for this disadvantage of service.

My order number is as follows - [protected]

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4:41 pm EST
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NutriSystem shipping items not ordered, not updating orders, no refunds

I updated my order before Christmas because there were items that were discontinued, and items I no longer wanted and thought I would try different items. I received my box today with 15 dinners they substituted that I did not order and refused to send items I had ordered and only would do a 30 dollar credit and nothing for the other 20 snacks that I had changed. I have been a member for 2 years and my husband for over a year. I am extremely upset at the lack of help/cooperation for this company.

Desired outcome: either 15 new meals or credit for the 15 I received and was charged for but did not order.

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7:32 pm EST
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NutriSystem Customer service policies

I changed my plan to A La Carte and was told I could order food as needed. What they didn't tell me was that I would still be auto shipped the protein shakes...every month. I like them but as I had lost the weight I didn't need them every month. Went on the website (more than once) and thought I had cancelled it. Even removed my credit card, or so I thought. Still getting 2 tubs of the protein shakes every month. I called and spoke to someone who went into my account and did whatever was necessary to stop that and said I could still order the food but would have to call to do it. She noticed that another shipment of the shakes was on the way and explained that I could return them for a refund and she also mentioned that she gets lots of calls about this. I said I didn't think I should have to pay the return freight as I hadn't ordered it. She said to call and they would issue a return receipt...even asked which was closer Fedex or UPS? To me return receipt meant they would pay the return freight. Well, the shakes arrived today and I called to get the return receipt. Now I am being told that Nutrisystem does not do that. And after a long explanation was still told Nutrisystem does not do that. I was very happy with the program and planned to continue ordering to maintain the weight loss. Now you have a very unhappy customer who will share that with friends and family and am no longer a customer. All this over the return freight but apparently you all have so many customers that someone who was a happy customer is disposable. Not happy, C. Jewett

Desired outcome: Call tag for product I hadn't ordered and a refund.

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12:55 pm EST
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NutriSystem Nutrisystem cancellation fee

I called Nutrisystem to cancel my next shipment and they are still charging my card $125 cancellation fee. They claim it is part of the terms and conditions, their publicity say cancel anytime. No business should be allowed to obligate a customer to purchase a second round of products for which they were not satisfied with.

Nutrisystem is 30 days worth of food. Obviously it takes time to determine if the program is right for you. I called with a logical and reasonable amount to of time to cancel and assess that I am dissatisfied with the product.

They are simply taking advantage of people with fine print and unlawful obligations.

I demand the $125 cancellation fee be refunded. Also I deleted my credit card from the website minutes before calling to cancel the auto-order, therefore if they charge my card that means they are keeping my confidential credit card information on file without my consent.

I still have not received confirmation cancellation email.

Annie Bousquet

Desired outcome: Refund cancellation fee

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10:07 am EDT
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NutriSystem Food delivery

To Whom iT May Concerned!

First I love your products and have lost weight, but your service is not tolerable!

I have had three frozen orders delivered completely “Un-Frozen” Poor Service!

Recently I received and email the my portion of my NON FROZEN order had shipped charged my credit card $546.21 9/09/2022. NEVER ARRIVED!

The Frozen portion on my order arrived UN-FROZEN! I called on 09/09/2022 and complained and your Associate credit my account with a refund of $206.51. I also asked her to cancel my entire Account and refund the $339.70 for the NON FROZEN PORTION of my monthly order, She said it had already shipped.

Well today is 9/15/2022 and I still have not received the NON FROZEN portion of my order? I hit the tracking # Fed/Ex today 9/17/2022 and it still shows it never left your plant in Chambersburg, Pa. Label created 9/09/2022.

Please credit my account at once with $339.70 for order not received!

I hope that your Senior management take corrective steps to resolve continuing service problems.

Sincerely

Virgil E. Lambert

2585 Maisto Place

The Villages, Fl 32163

Desired outcome: Refund $339.70. Account closed

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6:56 pm EDT
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NutriSystem Good that was sent to me and I couldn’t get anyone on the phone for days . The online said my next order will be 10/10/22 but was sent on 9/13/22

I have been on NutriSystem for about 3 months . The service I received in the month of September was very unsatisfactory. I was charged $439 and prior months I paid $349. I couldn’t get anyone on the phone for over 4 days holding for about 1 hr. I wanted to delay my order because I am out of town for 10days and when I get back I have to throw away the food it will be left in the hot Sun . The associate who attended to me was of no help. I asked to speak to a manager or Supervisor I was told Nutrisystem doesn’t have any Supervisors. I then cancelled any further order from your company. This is a very sad time in my life , I wanted to be able to lose weight and feel good about myself and all I feel now is sadness that I was taken advantage off. I cannot understand why I have to accept an order that I don’t want. I cannot tell anyone my experience with your company was excellent. Thanking you for a prompt response to my complaint

Desired outcome: I need a full refund or partial refund . You need better phone service because waiting 1hr to speak to a Representative is unacceptable.

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NutriSystem My delivery

My cold delivery was left in the sun on August 28th, 2022 and the dry ice was gone. I have been told to discard this food. I have tried the other food and I am requesting that my money be refunded.

Another box of frozen items is on the way but I could not talk to anyone to cancel this replacement. I have tried several times either by email or by phone to cancel this order.

I am requesting that my money be refunded and someone can pickup the food from my porch, which is covered and out of the sun.

August 30, 2022 1:23PM

Tonie Burke

Desired outcome: Return my money and cancel any future orders, I believe I have canceled any future orders.

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NutriSystem Can Nutrisystem please stop spamming me with shady emails?

For a few months now. i get shady email from NutriSystem. 30 emails a week. Even if i block them. I get new spoofed emails. It is really annoying. Just go away. I dont want to buy anything from you. And i never did.

This amount of emails. is tantamount to harassment. And i already reported it to my local consumer agency that deals with this stuff. I live in Europe btw. This kind of stuff. Especially with personal data. Is highly frowned upon.

So please stop. And leave me alone.

Desired outcome: Stop sending me emails.

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NutriSystem Customer "NO" Service

I contacted NS in April to cancel my subscription. The service agent talked me into pausing my subscription and that NS would reach back out to me at a later date to confirm if I changed my mind on the cancelation. No one from NS reached out to me until I received an email yesterday that the order shipped and I saw an email from PayPal that my account was charged. I contacted NS this evening requesting to return the food they shipped without my approval and they won’t allow me to return the perishable foods that I didn’t order. I spoke with Kristin and them her supervisor Mike, who was not willing to take back 100% of the unauthorized order. I am not responsible for this order since I never authorized it. My account with NS has now been closed and expect a full refund.

Desired outcome: I want to return ALL food (perishable and non perishable) that was shipped 08/16/22 without my authorization at NutriSystem's expense and receive a full 100% refund.

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Tucker1814
Chicago, US
Sep 06, 2022 12:47 pm EDT

I been trying to cancel my order before it shipped. Placed on Sep 2,2022 and decided to cancel. I could not get any in customer service and respond to email. I was on hold for customer service for 2 hours and no one answered. I been trying to cancel for a week! Worst customer service and email customer service ever. I want a full refund because I should've been able to cancel before it shipped which I tried for a week to do. Please cancel and send me a full refund. I don't want your product anymore and it seems like your company is forcing the order on me. This is appearing to be a scam and I will never never anyting from your company!

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10:32 am EDT
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NutriSystem Shipping of food items

Food was ordered, shipped 8/1 via FedEx Smart post. Today is the 10th and food still has not arrived. Our frozen food came in short order and we started the program with that, even though the shakes were not here yet. We were assured the package would arrive soon but the tracking appears to be stalled in WV (we are in NY). How is someone supposed to start a diet routine when you don’t have all the items? And now this is going to mess up all orders going forward. My freezer isn’t big enough for a double order and the company refuses to send the non frozen items before the frozen. According to them, it all must ship at once yet the execution is severely lacking. If this doesn’t get fixed I’ll be going to a different company. And I’ll be sure they don’t use anything related to SmartPost or the USPS because they are the absolute WORST.

Desired outcome: Stop using SmartPost/USPS for shipping OR ship the non frozen goods at least a week in advance.

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NutriSystem Product never received

An order of 2 containers of shakes was sent to me via FedEx. Product never received but Nutrisystem shows delivered. After multiple emails and phone calls to Nutrisystem, I filed a dispute with credit card company. My account was closed by Nutrisystem and any auto-deliveries cancelled. The Fed Ex website shows this product is pending and a call to them confirms that the package is lost. The shipper (nutrisystem) is the only one who can file a claim but so far has been unwilling to do this. The credit card company is still in the process of reviewing my dispute and has received all documentation showing product never received. No one from Nutrisystem has been willing to get this resolved.

Desired outcome: I'd like Nutrisystem to contact Fed Ex and determine that the package is lost, file a claim for the product and settle my dispute with credit card company and issue the credit. I'd appreciate a phone call so I can provide the specifics.

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NutriSystem Not enough food, molded item, misleading

I ordered nutrisystem and got the plan for 50% off. I was told I could pay in 2 payments. Then, days later, they called and said I had to pay the whole total to get the 50% off. Cupcakes molded. I am still waiting for July's (2022) order. I had to go grocery shopping. I asked dor my money back and they said no. I am so so angry. This is SUCH A SCAM AND A RIPOFF. NEVER NEVER TRUST NUTRISYSTEM. I am considering legal action.

Desired outcome: Money back = $346.00

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