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2.7 526 Reviews

Norton Complaints Summary

219 Resolved
296 Unresolved
Our verdict: Dealing with Norton, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Norton reviews & complaints 526

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11:21 am EST
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Norton - Norton utilities ultimate

Well it all started on or around Nov.2023. I was going to cancel my subscription for Norton Antivirus. I chatted with the rep. and told him I could buy the program at the store cheaper, he told me its not the same as the online program. we went back and forth about the price, finally he told me his boss said we could match the price from the store. So I...

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7:56 pm EST
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Norton Norton Account

My name is David Harmston, I cannot use all of my Norton products as I cannot log in. My E mail is d.[protected]@sky,com

I can input my username and password with no problem. I am then confronted with this .Enter the 6-digit code from your authenticator app And this is where logging in stops. I've tried dealing through the talk box but it says it cant help. I hope you can resolve this for me.

Claimed loss: None

Desired outcome: System made acessable

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4:48 am EST
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Norton Norton GO Platinumsubscription - CBA Bullguard

My mother (Elizabeth Borthwick) had $216.28 taken out of her account 18th January 2024 by CBABullguard. I am her daughter with PofA and have tried to cancel her account ( #[protected] ) without any luck. You are impossible to contact. My mother is 91 in an aged care and does not use a computer. This is out right theft. I have enough stress having her is full time care without sorting out these impossible money issues. I wish for her Norton subscription to be cancelled. She doesn't have a password or information that helps me cancel Norton.

Cleverbridge reference number [protected]

Regards - Polly

Claimed loss: $216.28 reimbursed to her credit card

Desired outcome: Reimbursement of $216.28

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Is Norton legit?

Our verdict: Norton has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Norton's position as a benchmark of trust and quality within its industry. Users and clients of Norton can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Norton earns 100% level of Trustworthiness

Perfect Trust Endorsement: Norton achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Norton. The company provides a physical address, 42 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Norton has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for norton.com can be seen as a positive aspect for Norton as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Norton's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Norton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Norton.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Norton have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Adult content may be available on norton.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

Norton.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Norton.

However ComplaintsBoard has detected that:

  • The presence of an iframe in norton.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • Norton.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The norton.com may offer a niche product or service that is only of interest to a smaller audience.
  • Norton protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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12:48 am EST
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Norton Complete failure to resolve an unauthorised payment

I am with Norton and today 11th January 2024 found an unauthorised payment of $135.99 on my bank account for a product I have no idea on but a purchase number AP150771735004110775 and have not been able to contact any help from Norton. Norton helpline is ridiculous and if Norton thinks community help is all they need to do they should not be in business.

Claimed loss: $135.99

Desired outcome: To have Norton contact me and help me resolve this issue.

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2:46 pm EST

Norton Billing

Billing - billed twice for two separate accounts, I do not have two accounts. I have one. And this is a complimentary Norton / LifeLock account offered by AOL as a customer benefit.

I called a Norton Representative on Jan 12, 2023.

Norton told me that they did not charge my credit card, It had to be AOL.

And there are two charges on my credit card from Norton. On 10/09/23 & 12/31/23.

The Norton rep initially could not find where they had charged me for service, and then when she did find a charge, stated that AOL had initiated the charges

in question. Norton refuses to entertain the idea of a possible mistake on their part, and has suggested that my only recourse is via my credit card company or the third party (AOL).

Desired outcome: Please refund

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Update by Danrig_2024
Jan 12, 2024 10:46 am EST

Billing - billed twice for two separate accounts, I have ONE.

billed on AEX - Norton claimed it is due to another vendor.

How can another vendor bill my Amex via Norton?

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12:17 am EST

Norton Norton 360

Before my automatic renewal date which is November 7th, 2023, I cancelled Norton 360. On November 7th, 2023 despite my wishes, Norton 360 was renewed. Trying to get help on this subject I searched their website and did not get much satisfaction there. I put a case in with case ID [protected] but nothing came of it. After several attempts to get a hold of someone through chat and via the phone, I did get through. The guy I spoke to on Friday, December 29th, 2023 was mainly concerned with regards to verifying me. After he verified me he transferred me to Loyalty. I could hear him fine and he could hear me, however, that was a different story when I spoke with the agent at Loyalty, she kept stating to me that she could not hear me even though I could hear her with no problems. She ends up disconnecting the call. I want and need a resolution in this matter.

Desired outcome: I am looking for a resolution in this matter and would like a full refund for a product I did not want and had canceled a month prior.

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12:52 pm EST
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Norton Norton Antivirus

I have been in contact with Norton for 4-6 hours over the past two days and each time have been transferred to tech support. They run the scans, delete files and I am still receiving the PopUp messages saying the is a threat, then that you are working on it, the that the threat has been resolved. It has not been resolved! The threat is ISB.Downloaderlgen252. What am I paying for? Your people are very courteous but they do not stay on long enough to resolve this problem. There have been at least 4 logmein sessions and as soon as they hang up the threat pops up!

Claimed loss: 5-6 hours of my time that I normally am paid $65/ hour for.

Desired outcome: Take care of the problem and be sure it has been corrected before disconnecting.

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7:39 pm EST
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Norton Horrible

I had purchased Norton 360 for 3 devices for 49.99 in June 2023, and confirmation for renewal on June 29 2024. Norton charged me 59.99 on Nov 18 2023. I went around and around on the phone with 3 CSR , was told I would have my refund. It’s impossible to take your credit card information out of their system. I never received my refund and called my card services to put an alert for any future charges by Norton. I took that crap off my computer and IPhone last month. I was never able to delete my card number. I did receive an Email that my subscription had been cancelled. Totally a Rip Off. Never again! I wouldn’t use them if They paid Me.

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4:08 pm EST

Norton Norton anti virus

I have always had McAfee as my security provider. Caught a good deal on Norton during Amazon black Friday... nothing but problems. Install should have told me with every section of install software selling upgrades of additional services. Since installing I get multiple upsale notices pop ups costing 3-5 times the anti virus I thought I was covered for. I am also suspect of errors/scams now appearing on my laptop that indicates my windows defender has been attacked and the screen is frozen... indicates I should call # @ windows to correct. I would never do that but did contact windows help... they said this was a scam. Why am I paying Norton to have this happen more than a 1/2 dozen times in the past few weeks.

Just re-purchased McAfee and will delete Norton software even though I paid for another 10 months of coverage... beware of Norton!

Claimed loss: Poor antivirus/malware coverage and expensive to get added products Norton pushes everyday to paid users.

Desired outcome: Refund my remaining Norton subscription.

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6:04 pm EST
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Norton - Tune up package

I purchased norton tune up package for $49.99 on Nov 30 2023.I called to.get the service done on December 1 2023 and had long wait times got transfered all around the company to get someone to perform the service.Finally someone answered,At that point i had to go to work.I was speaking with the rep and informed him i had to go to work.So i asked for a...

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4:34 pm EST
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Norton Norton Lifelock

I purchase my sed Norton on November 24. Because I was having difficulty downloading Norton to my Apple Laptop, I called [protected]. I spoke with a representative Kevin. I was told that in order to resolve the problem, I had to use my Apple Card. Since, I was told and assured that the line was recorded I supplied my card. To date, $2038.91 has been put on my card. Norton's bookkeeping uses Alipay to credit my account. I am not able to speak to anyone at Norton except Kevin. Please help me. I need assistance.

Claimed loss: $2038.91`

Desired outcome: Credit my card for $2038.91

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12:40 pm EST
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Norton Invoice . not subscribe, cannot log in

I received an email with invoice for 599 dollars . I am unaware to subscribe so get me out of your system right now.

If I want to sign in cancel this which I am not sure that my account exist I cannot log in with my email however you send me invoice to that email .

This is invoice number : [protected] and cancel this immediately .

Also to mention your assistant on the phone call me an ignorant very unprofessional he did not handle my frusturation at all.

So now please based on the invoice find my account which I am unaware of and do not contact me neither take money from my account if you somehow hold this information because I will report this as scan .

All above with immediate effect

My email. [protected]@gmail.com

Please do get back to me immediately and do cancel subscription or what ever this is .

Do not contact me after and delete any of my personal details .

If not will seek third party advise and report you to financial agencies .

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TheldrakisCS
TheldrakisCS
, US
Nov 28, 2023 1:47 pm EST
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this is a common scam. i have a norton account and im on autopay for my account. any email that claims i bought something from them outside the renewal date is a scam. they might miss spell in the email or the sender name, email does not come from norton themselves it will show another email, if you hover over the link [do not click] in the email and it does not say the normal norton link [https://us.norton.com/ replace us with the letters for your country or my.norton.com] then its a scam.

here is the url for their "how to spot a scam email":

https://support.norton.com/sp/en/us/home/current/solutions/v71088498

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10:41 am EST
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Norton Norton 360 standard HKWHDHD2Q62C

I received a email notice that my subscription had been renewed. The visa on my account was expired. However, Norton seemed to be able to access my new Visa card without my authorization and subsequently renewed my subscription on November 25, 2023. I had planned to cancel my subscription which wasn’t due for renewal until December 29, 2023. I would like to know how Norton was able to access my visa information without my authorization it my understanding this is theft. I want assurance that the charges for 106.39 are reversed as soon as possible. I am considering contacting the RCMP for further investigation into this matter

Claimed loss: 106.39

Desired outcome: Return money and cancellation of subscription

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1:13 pm EST
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Norton - Be held accountable

My husband and I canceled our subscription to Norton Antivirus months ago. Our debit card keeps attempting to have 134.00 withdrawn from our account. We have contacted them several times and are now contacting our attorney general. Norton has tried to withdraw money on Sunday, which is against our religion, and then on Thanksgiving — having robo calls every...

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7:08 pm EST
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Norton - Norton 365

I have your insuranse for virus and you are telling me my drivers are out of date. And my pc is only one month old how can that be. I hesitated in purchasing from you as a couple years ago your support people kept sending messages to upgrade and I refused then they started putting ads saying to upgrade which at first covered half a page and would not remove...

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3:40 pm EST
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Norton - Unauthorized charges by Norton rep, etc

On 12/15/24, I received invoice #[protected] from Norton for renewal of Anti-virus in the amount of $349.99. I did not renew and called your phone to obtain credit. Your rep, identified himself as Sam Rodgers and acknowledged charges were made to my PayPal account. He said I had to give him remote access to obtain the return form. I asked why can't the sum...

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Norton - Norton deluxe 360

I am trying to log into my account but must have been forced into setting up 2FA a while ago. I don't have Norton saved in my google authenticator app nor do I have backup codes (I have no idea what these are), so although I have my password, I can't get into my Norton account. Apparently my account doesn't have auto-renew so it is going to expire in 10...

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3:11 am EST
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Norton Norton icloud backup

My package with Norton includes icloud backup however it isnt appearing on my dashboard - the contact us chat support will not allow me to type in any questions except the original issue after that it just send preset stiff from their site and no option to ask any questions. There is no email address for support and to contact by phone requires a payment for a feature that is supposed to work on my package, Having spent 2 hours trying to get it resolved I have given up and will look for an alternate provider that has an actual customer service

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8:17 pm EST

Norton Norton Anti Virus

Today, 11/9/2023, I see a withdrawl from my acoount for $94.99.

Norton Anti Virus.

I don't use Norton nor would I ever.

They are CROOKS!

Credit or debit card Withdrawal NORTON *AP1494255071 60 E Rio Salado Pkwy NORTON.COM/CC AZ

, Amount:

-$94.99

, Balance:$2,987.52

Post Date

November 9, 2023

Will have my Credit Union reverse this charge.

BEWARE of NORTON!

Claimed loss: $94.99

Desired outcome: Refund my money.

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11:05 am EST
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Norton - Unhelpful 'support'

In about May of this year (2023) I realised that I was paying for Norton needlessly as it came free with my BT internet. Being an Ancient of Days and rather concerned about losing all my Logins in Password Protector, I asked Norton for help setting it up. They sent round a so-called expert who installed the BT version of Norton on my PC. He was then asked...

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Norton Customer Reviews Overview

Norton is a well-known name in the cybersecurity industry, offering a range of products to protect users from online threats. Our analysis of Norton reviews reveals that the company has a strong reputation for providing reliable and effective security solutions. Customers appreciate the ease of use and comprehensive protection offered by Norton's products, which include antivirus software, VPNs, and password managers. Norton's customer support is also highly rated, with many users praising the company's responsiveness and helpfulness. Overall, Norton is a trusted brand that delivers top-notch cybersecurity solutions to its customers.

Norton In-depth Review

Product Range:

Norton offers a wide range of products to cater to different cybersecurity needs. Their product lineup includes antivirus software, internet security, and device protection solutions. With such a diverse range of products, Norton ensures that users can find the right solution to protect their devices effectively.

Features and Functionality:

Norton's products are packed with advanced features and functionality. Their real-time threat detection system effectively identifies and neutralizes potential threats, providing users with a secure online experience. The firewall protection and secure VPN features add an extra layer of security, ensuring that users' data remains safe and private.

Performance and Reliability:

Norton's products are known for their exceptional performance and reliability. They have a minimal impact on system resources, ensuring that users can continue their tasks without any slowdowns. The scanning speed is impressive, allowing for quick detection and removal of threats. Norton consistently performs well in performance benchmarks, surpassing many other leading antivirus software.

User-Friendliness:

Norton's user interface is intuitive and user-friendly. The installation process is straightforward, and navigating through the software is a breeze. The settings and features are easily accessible, making it convenient for users to customize their security preferences according to their needs.

Customer Support:

Norton provides excellent customer support options, including phone, chat, and email support. Their customer support representatives are responsive, helpful, and available to assist users with any queries or issues they may encounter. Norton's commitment to customer satisfaction is evident through their reliable support channels.

Pricing and Value for Money:

Norton offers competitive pricing for their products, with various subscription plans and renewal options available. Considering the comprehensive protection and advanced features provided by Norton, their products offer great value for money. Norton's pricing structure is comparable to competitors in the antivirus software industry.

Security and Privacy:

Norton prioritizes user security and privacy. Their privacy policy ensures that user data is protected and handled securely. Norton implements robust data protection measures and encryption protocols to safeguard user information, giving users peace of mind when using their products.

Compatibility:

Norton's products are compatible with a wide range of operating systems and devices. Whether users have Windows, Mac, or mobile devices, Norton's products perform effectively and efficiently. The compatibility of Norton's products across different platforms makes them a versatile cybersecurity solution.

Reputation and Trustworthiness:

Norton has established a strong reputation in the cybersecurity industry. Independent test results consistently demonstrate the reliability and effectiveness of Norton's products. Their certifications and positive customer reviews further solidify their trustworthiness as a cybersecurity solution provider.

Overall Rating:

In conclusion, Norton is a top-notch cybersecurity solution provider. Their diverse product range, advanced features, and excellent performance make them a reliable choice for users seeking robust protection. The user-friendly interface, responsive customer support, and competitive pricing add to the overall value Norton offers. With a strong reputation and commitment to security and privacy, Norton proves to be a trustworthy option for users' cybersecurity needs.
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Contact Norton customer service

Phone numbers

1800 680 026 1800 720 7898 More phone numbers

Website

www.norton.com

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