logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (20 mins ago)
Busuu.com
Shame on them for their awful business methods
2. (23 mins ago)
clear tv antenna
refund
3. (26 mins ago)
KyLinTV
Bad Kylintv billing practice
5. (55 mins ago)
esso canada
Rude Behavior

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Norton AntiVirus Complaints & Reviews

Sort by: Date | Popularity

Norton AntiVirus - non functioning of norton antivirus

Posted: 2013-12-13 by    Norton Antivirus Problem
Complaint Rating:  0 % with 0 votes
I had purchased your product (Norton Antivirus) which was delivered to us during 10th Nov 2013. The said product bearing no 21252290/YWN054662 fail to work in the system. No scan is conducted by the NAV . while another computer is doing well with the earlier purchased NAV. You are requested to please advise or replace the NAV . If any more details is required please let us know at my email id Rahulshridhar12033@gmail.com...
Complaint comments Comments Complaint country India Complaint category Software & Games

Norton AntiVirus - Queensland, Mackay - computer not working

Posted: 2012-08-17 by    No to norton
Complaint Rating:  0 % with 0 votes
purchase Norton anti virus sum of around $200.00 thinking I was buying the best anti virus. Turns out it's the worst it has stopped my computer from working always asking to update the Norton. then it tells me It cant load updates. then stops my computer. It then goes to data entry only, with Norton flashing. I bought the Norton 3months ago and ever since i have had nothing but problems. hate this anti virus.....
Complaint comments Comments Complaint country Australia, Queensland, Mackay Complaint category Desktop Computers

Norton AntiVirus - Queensland - Unwanted renewal credit card debit

Posted: 2012-01-15 by    pcolli
Complaint Rating:  100 % with 1 votes
We wish to cancel the automatic renewal of norton antivirus software. We did not wish to have our credit card debited $89.99.
Message received with debit reads: NORTON ANNUAL RENEWAL 180-068-0026GBR
Original order no: AP121582431
Please refund the above amount immediately....
Complaint comments Comments Complaint country Australia, Queensland Complaint category Unauthorized Charges

Norton AntiVirus - Unauthorized charge to credit card (Visa)

Posted: 2011-08-14 by    Robert Collins
Complaint Rating:  50 % with 2 votes
Transaction Date:

August 11, 2011

Posted Date:

August 12, 2011


Transaction Description:

DRI*Trend Micro WWW.MYORD.COM MN


Charge:

$35.95


Category:

Merchandise


Merchant Information:

DRI*Trend Micro WWW.MYORD.COM MN...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Norton AntiVirus - Charged for renewal without authorization

Posted: 2011-08-10 by    RainaL
Complaint Rating:  0 % with 0 votes
After over a year of not using Norton antivirus, I noticed a fee that had been charged for renewal on my July bank statement. When I called to have the charge removed, the customer service representative explained that the automatic renewal notice had been sent to my email address (NOT MY EMAIL ADDRESS FOR NEARLY TWO YEARS!) and that since I had not "opted out" of the auto-renewal program (which I had never opted in to), then I had been charged. After offering to credit me, she then tried to sell me another product!!...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Norton AntiVirus - England, Kent - billing

Posted: 2011-06-04 by    sergio munoz peralta
Complaint Rating:  0 % with 0 votes
hi there,
Norton has charged me for a renewal of an antivirus that I am not using anymore,
so I want my money back and I want them to delete my credit card details from their database
my name is Sergio Munoz Peralta and my telephone number is 07952092120...
Complaint comments Comments Complaint country United Kingdom, England|Kent Complaint category Antivirus Software

Norton AntiVirus - Arkansas, Sherrwood - Bad business practiaces

Posted: 2011-05-17 by    ARTEST4ECHO
Complaint Rating:  100 % with 2 votes
I only use Symantec’s Norton security suite because Comcast, my internet provider, make you. If you don’t you get bad program conflicts. A few months ago my son downloaded a malicious antivirus program. It didn’t do any damage, but I couldn't get rid of it and it keep changing our desktop and giving us popup saying our computer was infected, etcetera. It was EXTREAMLY annoying. Unfortunately I don’t remember the name of it. I worked with Norton trying to get rid of it even to the point of calling them. No luck, so I bit my tongue as I hung up. After much work on my own...
Complaint comments Comments Complaint country United States, Arkansas, Sherrwood Complaint category Antivirus Software

Norton AntiVirus - Unauthorised charges on my card

Posted: 2011-04-13 by    Saeed abu-eshy
Complaint Rating:  100 % with 1 votes
I have found an annual renewal subscription has been taken from my credit card by Norton without autorisation.
Please refund 69.99 USD to my account...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton AntiVirus - Awful customer service

Posted: 2011-02-03 by    MoneyMan
Complaint Rating:  0 % with 0 votes
When I ordered the 360 4 Norton, every time I downloaded it said it was expired. I wrote 5 times to the company on the last one she finally told me I had to download norton removal tool. I would get just a bit here and there. So I called customer service and he said you have to do this, by this time I was totally annoyed and confused what to do. He was hesitant on helping me. Finally he did remote working on my computer. When you purchase something it should be self expanatory, give you right product numbers the one sent was in correct and the one in email too. Way to much trouble my computer was...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Norton AntiVirus - Maryland - NOT WORK

Posted: 2011-02-03 by    MIRIAM RAMIREZ
Complaint Rating:  0 % with 0 votes
I BYON THE INTERNET NORTON ANTIVIRUS FOR $41.98 AND NOT WORK...
Complaint comments Comments Complaint country United States, Maryland Complaint category Antivirus Software

Norton AntiVirus - Ignorant and Untrained Representatives!!

Posted: 2011-01-24 by    manda_bstmom595
Complaint Rating:  0 % with 0 votes
My boyfriend was told that our computer was moving slow due to an excess of unused files on our computer. He called Quest (our internet provider) to speak with them and to see if they could do anything to help as we are not the best at figuring out computers. Quest transferred us to the Norton AntiVirus call center and told us they could handle this and help us with removing unused files. The representative of Norton AntiVirus was able to get into our computer from their call center and manage the files themselves. Once the rep was finished removing our "unused files" we noticed that he...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Norton AntiVirus - Ohio, Crown City, OH - Automatic renewal

Posted: 2011-01-08 by    Mary W. Hendrix
Complaint Rating:  0 % with 0 votes
Norton Antivirus Protection, I am writing you to ask that you credit my VISA card with the $64.19 charge on 11/29/10. I have not had Norton Protection since my computer crashed early last year. I have tried to cancel this, but have been unable to do so. I waited for nearly an hour when I called the 1-800 nunber listed on your website.
Please get this message to the proper person so this charge for 2011 will be removed from my credit card.
I have none of the Norton information requested in other screens. I have filed a greviance with Visa and am now registering one with you. Sincerely,...
Complaint comments Comments Complaint country United States, Ohio, Crown City, OH Complaint category Unauthorized Charges

Norton AntiVirus - Ontario - Unauthorized credit card charge.

Posted:    Wayne Gosselin
Complaint Rating:  0 % with 0 votes
I have a charge of 62.14$ on my credit card for "Norton Annual Renewal" that I have not authorized. I have not been using this product for some time now. When I call the number on my statement, I get a nifty message telling me how important it is to keep the product, then when put on hold, they play the most annoying music to dicourage you from holding the line. There is no way of reaching them. How do I go about getting a refund and avoiding such a scam in the future?
And I thought that nortaon would be a trustworthy company!!!...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Unauthorized Charges

Norton AntiVirus - con you into spending extra money

Posted:    goofww
Complaint Rating:  0 % with 0 votes
I paid $50 for NAV in 2006. I got three viruses it didnt remove in they first year. Each time I was told that the viruses were lodged in system restore which their product doesnt search so they are not responsible. Therefore they can charge $100 each time to get rid of the viruses. At the end of the year, they automatically charged my account for another year even though I had deleted the main files and installed a free antivirus (Avast!, Spybot and Malware Bytes). They said that since I agreed to be automatically charged and I still had a nub of Norton they were allowed to do it. I showed my bank...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton AntiVirus - Paid twice

Posted:    Helen Hays
Complaint Rating:  0 % with 0 votes
I purchased a Norton Anti-virus program from Norton and was charged $79.98 instead of $39.99
Order no:7156796514
Product serial no: 227BVK9JTBWX
I need to be refunded as I did not authorise this expenditure....
Complaint comments Comments Complaint country South Africa Complaint category Online Scams

Norton AntiVirus - Charged twice for same service

Posted:    Patrick Cross
Complaint Rating:  0 % with 0 votes
I was charged twice for the same service. That is installing Norton Antivirus on my dad's computer ! I was charged once on June 6, 2010 and again on June 17, 2010. The first charge was $34.99 for a years service which included a 30 day free trial. The 30 day free trial came to an end and it didn't appear dad was protected any farther. I checked my Visa accn't for May and found that there was no charge to my accn't. So I thought that maybe I had made a mistake when I signed him up. Obviously, I am not a computer whiz. So I wanted him to have protection so I signed up again. This...
Complaint comments Comments Complaint country United States Complaint category Desktop Computers

Norton AntiVirus - unartherrised use of my Credit Card

Posted:    Kelly De T
Complaint Rating:  0 % with 0 votes
I have purchased a Norton Antivirus for my pc. Got it at Walmarts did not use my card but when I tryed to use my card it was declined. It showed where DRI* REALTIME WORLDS and DRI*DIGITALRIVER>COM has taking out $49.99 each on my card. I did not give them my Number but the have got it some how. And charged me....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Norton AntiVirus - California, Clipper Mills - renewal without permission

Posted:    ladygracie
Complaint Rating:  0 % with 0 votes
Renewal of antivirus was done on my pc without my permission and billed to my credit card. I have found no way to reach them concering this.

Thanks! ladygracie2002@yahoo.com...
Complaint comments Comments Complaint country United States, California, Clipper Mills Complaint category Antivirus Software

Norton AntiVirus - Louisiana - Fraud

Posted:    shaddi
Complaint Rating:  100 % with 2 votes
I had ordered Norton Antivirus on March 13, 2010 for a 30 day trial offer which was downloaded from the internet from the Norton Antivirus website. On March 15, 2010 I called the 1-800 number to cancel the trial offer and was told that they did. At the same time I was chatting with a representative from Norton and he told me the order was cancelled also.
I needed to get my order number from them to cancel it myself but they assured me that it was cancelled. I asked for the confirmation through email which I was told by both of them that they could not send out emails because the company...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Unauthorized Charges

Norton AntiVirus - California, Bakersfield - Unathorized renewel

Posted:    Joe Mann
Complaint Rating:  0 % with 0 votes
I have not used Norton for almost a year.. Today I find a "Renewel charge" on my credit card statement. I tried calling Norton on my 1 hour comute this morning and was on hold for 54 minutes. As I type this I have been on hold a second time for 65 minutes. THIS IS A JOKE! I have over 2 hours on hold today and still listening to their elevator music! These people need to be fined! If anyone starts a class action lawsuit I am in!...
Complaint comments Comments Complaint country United States, California, Bakersfield Complaint category Internet Services

Videos

Saving on Holiday Travel

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?