Nine West
reviews and complaints

As someone deeply passionate about fashion and quality, I must say that Nine West has left me with mixed feelings. While some customers have praised the brand for its classic designs and durability over the years, others have faced disappointing experiences. It's disheartening to hear about issues like receiving the wrong items, poor customer service, and quality concerns. As a potential customer, it's essential to weigh these reviews carefully before making a purchase. While some have found gems in their purchases, others have faced challenges that tarnish the brand's reputation. Proceed with caution and consider all aspects before investing in Nine West products.

The entire team I worked with was both patient and professional. Customer service was very kind and patient while waiting on our final order. I cannot thank you all enough!

I don't know how to describe my emotions, I made an order in this online store for the first time and was very pleased, great experience, excellent quality, affordable prices, everything is just wow

There are not many online stores where I am a regular customer, but this one is one of the best. The guys are constantly improving service and product range. Good prices. And most importantly - respect for the buyer, this is rare.

The second time I made an order with you and was very pleased! The product is of high quality, everything matches the photo, special thanks to the managers for their polite attitude towards customers, which is very important! Thank you.

This is my first impression and no wonder it is positive. The price is affordable - the quality is good. Good luck to you, inspiration, polite customers!
Advantages: The size, high quality of material and work, and also service coincides

Great offers at this site! They seem to always have a promotion going as well as free shipping most of the time. Have ordered from here a few times and was only disappointed once due to them sending me the wrong size. I was able to speak to a very pleasant woman who explained the procedure for returning at their expense and received my reorder promptly. Nice place to shop!

Their shoes have a nice look and are of good quality. I've never had a problem purchasing something from this site. There was never a time when I had to return something. The shoes are stunning, comfy, and last an eternity! Simple, elegant, and fashionable. For anybody searching for a wonderful pair of shoes for special events or regular use, I definitely suggest Nine West. I will buy from them again since their shoes endure a long time.

Nine West is a beloved brand across generations of women. Their styles are new and classic at the same time. They follow the trends, but offer plenty of classic fallbacks.

I have ordered three times from their website (too many to count instore) and have always had good experiences. The shipping is fast and prompt. The prices are high, but if you hold out til the end of the season prices drop to 50 - 60% off original; and surprisingly the prices are roughly the same both instore and online.

Overall I would always recommend Nine West to a friend. The purses and shoes are wonderful.

I gotta say, I've been having some major issues with Nine West lately. I mean, seriously, it's been a real headache dealing with their merchandise, returns and refunds, website, and customer service. I've been dealing with all this nonsense for the past couple of months and I'm just about ready to throw in the towel. I mean, if you don't believe me, just check out some of the other reviews online (but don't bother looking on NineWest.com, because they only publish the good ones).

I've ordered a whopping 9 pairs of shoes from these guys and I've had to return all but one pair that was cute but still pretty uncomfortable. I even attached some photos of my most recent purchase from them, which cost me a whopping $89.00. I mean, come on, that's a lot of money to spend on shoes that are just going to give you blisters and make your feet hurt.

Honestly, I'm just so done with this company. I don't think I'll ever purchase anything from them again. It's just not worth the hassle and the frustration. I mean, who wants to waste their time dealing with restocking fees and defective shoes? Not me, that's for sure.

So, if you're thinking about buying something from Nine West, I'd say think twice. Unless you're a glutton for punishment and you enjoy throwing your hard-earned money down the drain, I'd say steer clear of these guys. Trust me, you'll thank me later.

I recently had a not-so-great experience with Nine West's online store. I was really excited to snag a pair of their Mana ankle strap leather sandals during their after Thanksgiving sale. However, when I received my order, I was disappointed to see that one of the sandals was damaged - the leather was creased and it just didn't look right.

I decided to call customer service to see if I could exchange the damaged pair for a new one. Unfortunately, the representative I spoke with told me that they don't do exchanges. Instead, she said that I could get a refund and then repurchase the sandals at full price. I was pretty frustrated by this, especially since I had gotten such a good deal on them during the sale.

Overall, I don't think I'll be shopping at Nine West's online store again. While I love their shoes, it just doesn't seem worth it to risk getting a damaged item and then having to deal with the hassle of returning it. I think I'll stick to buying Nine West shoes at other stores or department stores where I know I can easily exchange or return them if needed.

I recently bought some shoes for my daughter from Nine West's website, ninewest.com. When the shoes arrived, I was surprised to see a big message on the packaging slip that said "FINAL SALE. NO REFUNDS. NO EXCHANGES." This was not something I had seen during the purchase process, and if it was there, it was in really small print. I was caught off guard because this policy only applies to certain items and is not usually enforced. To make matters worse, my email confirmation did not mention this policy at all.

As a result, I ended up buying shoes for my 13-year-old daughter whose foot size is constantly changing. Unfortunately, the shoes did not fit her, and I was unable to return or exchange them. I was out $50, and my daughter was left without a new pair of shoes. I feel like Nine West's website is intentionally misleading consumers into buying items that they don't realize are non-refundable until they receive them. The policy is clearly visible on the packaging slip, but it's barely noticeable on the website before making a purchase.

Overall, I was disappointed with my experience with Nine West's website. I understand that some items may be final sale, but I feel like this policy should be clearly stated during the purchase process. It's frustrating to spend money on something that you can't return or exchange, especially when it's for a growing child whose size is constantly changing. I hope that Nine West will make changes to their website to make their policies more transparent in the future.

I gotta say, I'm pretty disappointed with my recent purchase from Nine West. I ordered a couple pairs of pumps, but when they arrived, one pair was a size 10 and the other was a 10 1/2. And to make matters worse, one of the shoes in the 10 1/2 pair had a warped back part. What kind of craftsmanship is that? It's a shame, really, because I remember when Nine West used to be a reputable company.

But it's not just the defective shoes that have me feeling let down. The other two pairs I bought that weren't defective are just plain uncomfortable and painful. You can feel every little pebble on the ground when you're wearing them, and it feels like the heel is about to snap off at any moment. Not exactly what you want when you're trying to look and feel your best on a trip to Italy.

I know I was trying to save some money by buying American-made shoes instead of splurging on some fancy Italian ones, but I've learned my lesson. Next time, I'll invest in a couple pairs of good Italian-made shoes and avoid the headache altogether. It's just not worth it to buy from a company that clearly doesn't take pride in their products and only cares about taking your money.

I wish I could post some pictures or my receipt of purchase to show you just how bad these shoes are, but honestly, I'm too tired and frustrated to even bother. Trust me, they're not worth another moment of suffering. Save yourself the trouble and look elsewhere for your shoe needs.

I recently purchased two pairs of shoes from Nine West's website, but unfortunately, they did not fit me properly. I usually wear the same size, but these shoes were causing me blisters and even made me fall out of them, which resulted in me getting hurt. I decided to contact their customer service number to return and get a refund for my purchase. However, it turned out to be a call center, and I had to talk to five different representatives over five days, and none of them could help me with my issue.

I was shocked when they offered me a gift card instead of a refund. Seriously, who wants to shop with Nine West again after such a terrible experience? I even asked them who they work for, but they didn't seem to know the answer. It was frustrating to deal with such low-quality customer service. I have been a loyal customer of Nine West for over 30 years, but this experience has made me lose my trust in the brand. I will never buy anything from them again.

Since they refused to give me a refund, I decided to keep the shoes that don't fit me correctly. Who knows, maybe I'll slip out of them again and fall, which could put them out of business for good. It's time for Nine West to go away and save us from interacting with their call center's pure stupidity. Dealing with them was a complete waste of time and caused me lots of frustration and aggravation.

I gotta say, I've spent a ton of cash on Nine West lately. Like, over $400 in the last month alone. But let me tell you, I've been pretty darn inconvenienced not once, but twice now, and it's not even my fault! I mean, come on, this is just not cool. Not cool at all. The last time I got an order, I had to pay out of my own pocket because they gave me the wrong return info. And now this? Something's gotta give, man. I can't keep dealing with this kind of nonsense.

I don't even know if I wanna shop with Nine West anymore, to be honest. Like, I'm seriously considering never buying their stuff again. And that gift card they offered me? Pfft, that's not gonna cut it. I need something more than that. If I have to take this up with corporate, then so be it. I mean, I dropped almost $300 on my first order and the resolution and compensation I got was just not up to par. It's like they don't even care about their customers.

And get this, I just put in another order two nights ago. If I had known this was gonna happen again, I would've never even bothered. I'm so fed up with this company and their lack of quality service and resolution. Especially when I've been going out of my way to support them. It's just not right.

So, who's the big boss I need to talk to? I'm not messing around here.

I've been a fan of Nine West for years, and was super bummed when they closed down their physical stores. But, I was still determined to get my hands on their amazing shoes, so I decided to give their website a try. I spent a few hundred bucks on some new kicks, but unfortunately, some of them just didn't work out for me. That's the thing about online shopping, you don't get to try things on before you buy them. So, I decided to return a few pairs using their return label on September 27th.

I got confirmation that the carrier had picked up my return right away, but here I am on November 7th, almost two months later, and still no refund! I've been calling every other week and all they keep telling me is "it's at our warehouse and you'll receive a refund within 10-15 business days." But, the box just sat there at their warehouse with no movement week after week after week.

Finally, they opened a help ticket for me and said I would receive a response within 24 hours. But, I never heard back from them. So, I called again today and was told that the box is FINALLY in transit from their warehouse to their returns processing center. But, get this, it's going to take another 6-8 WEEKS before I see my money! That's almost 4 months total! I probably won't even get my refund until next year!

Honestly, I'm so disappointed in Nine West. I used to love their shoes and recommend them to all my friends and family. But, after this experience, I will never shop with them again and I will definitely not be recommending them to anyone. Until I receive my refund, I will continue to write negative reviews about them on every platform I can find.

Come on Nine West, do the right thing and issue the refund owed on ticket ***.

I recently made my first ever purchase on NineWest.com and I must say, it was a complete disaster. I spent a whopping 300 USD on various items, one of which was the Cyra A blue purse. However, when I received the package, I was shocked to see that the purse was damaged and poorly constructed. The sides were crinkled and the handle was uneven, as you can see in image 1. Unfortunately, the size limit only allowed me to upload one image, but if you want to see more, you can check out my BBB review.

To make matters worse, when I tried to return the damaged item, I was met with an insulting return policy. According to their policy, they only accept returns to the "original tender type- no exceptions," as you can see in image 3. I tried to contact their customer service about the issue, but they did not pick up the phone the first 6 times. The first robo-message included a sorry for their return problems, which was strike 1 for me. It was absolutely ludicrous and, for a lack of a better term, simply ghetto.

On my 7th call, they finally filed a case and said I would receive an email that same day to send pictures. However, I did not receive an email until March 6th, 2023, which was 5 days later. When I finally received the email, I sent photos of the damaged item. However, their reply accused me of using the product and stated that it was store credit only, as you can see in the attached photo. This was a big strike 2 for me.

At this point, I realized what kind of company NineWest is. I truly thought they had greater decorum and were a brand of integrity. However, they were on a journey to make first time customers their last time customer. Strike 3 - I let them know again about the problem and the resolution: free return for my money back to original tender or else I'm going to literally return my 300$ initial purchase, and 100$ second purchase (before this fiasco), and discontinue any kind of relationship whatsoever. I'm truly not desperate to support a business that conducts themselves like this.

Whoever is running customer service doubles down, burning bridges to the ground, and says STORE CREDIT. My credit card dispute stands firm. I'll also be gathering all of my items for return. Congrats, guys. Hope it's worth it! I'm sticking to Macy's.

I gotta say, I'm pretty disappointed with Nine West. I ordered a pair of boots for my sis as a Christmas gift on December 18th, and I gotta say, the whole experience was a total letdown. When I was checking out, it said that ground shipping would take 3-5 business days to get to my sister's place. So, I figured that was plenty of time for the boots to arrive before Christmas. But then, when I got the order confirmation, it said that it would take 5-7 business days instead. I tried calling them to update the shipping address to my own place, but I couldn't get through to anyone. By the time I found out when the boots would actually arrive, I was already back home. So, I tried calling and using their online service to see if I could get the address changed or figure out what my options were. But all I got was a bunch of automated responses that didn't help at all.

First, they told me that they were sorry I had to return the boots and that they would send me a return label. But I never got that label. So, I sent another message saying that I wanted a label emailed to me so that my sister could ship the boots to my address. But then, they told me that wasn't an option and that they would send me a return label instead. But, you guessed it, I never got that label either. I've sent in multiple requests for a return label, and I still haven't received one. It's been a total nightmare.

I've been wearing Nine West shoes and accessories for over 30 years, but I gotta say, I don't think I'll be buying anything from them again. It's just not worth the hassle. They clearly don't care about their customers, and they have no idea what good service means. If you're thinking about buying something from them, just be warned that they're impossible to get in touch with. It's a shame, really.

I recently placed an order for five pairs of shoes from NineWest.com, and unfortunately, my experience was less than satisfactory. The order was split into two shipments, with the first shipment only containing one pair of shoes. I received an email from NineWest.com stating that I would be receiving two pairs of shoes, but I only received one. I understand that mistakes happen, but what followed was a frustrating and disappointing experience.

I attempted to contact NineWest.com via email and phone for a week, but I received no answers. I simply wanted to know if my missing shoes were located or in transit, but the automated tracking link was not working. I was disappointed with the lack of knowledge from the customer service department. They asked for more information when my order details were already attached to the emails, and they did not call me back within the promised 24-48 hours. They even sent me a customer survey review about their service without ever answering my concerns or locating my missing pair of shoes.

I was amazed at the poor level of service and had to ask myself if anyone even worked at NineWest.com. How was it that no one knew the status of one pair of shoes? In the 21st century, everything is electronic and scanned, so there should always be a trail to follow. I could not believe the level of incompetence and inefficiency in their online customer service. It felt like I was doing their job, and all I needed was access to their warehouse to find my shoes!

As an avid online shopper, I have never experienced such poor, unknowledgeable, and unprofessional customer service in online shopping. It is extremely disappointing that a successful company such as Nine West could be so deficient in their online customer service department. I called again and requested to speak to a manager, but I was told that the manager was busy and would return my call within an hour. Unfortunately, I never received that call.

I have lost trust in NineWest.com to handle my orders properly and provide quality customer service. I have loved the Nine West brand for years and have bought a lot of their shoes from other vendors, but I will start exploring and looking for another brand. If I do purchase Nine West shoes, I will only do so at a store to save myself the headache of dealing with their online department.

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.

So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

I ordered and paid for shoes from Nine West South Africa and it turned out to be a scam website from Tobeno1shop. This i only learnt on after confirmation when goods were said to be shipped from China. Nine West is supposed to have stores and warehouses in RSA.

When googling Nine West, it first showed Nine West in dollars, I did not want to pay customs and I looked for Nine West in rands. The websitr www.nine-west.co.za popped up with similar items on sale. Upon registering, I was redirected to www.ninewest-southafrica.net still with very same items on sale.

I made my purchase and paid. Received a screenshot attached as confirmation with tracking number.

It was strange to see the goods being originated from China with the seller being listed as tobe1shop

Delivery never arrived and shipping site says goods were delivered.

I wish I checked here before buying from Nine West... I bought 2 pairs of shoes from the online store of Nine West Netherlands and paid 104 EUR. After 5 weeks I received my shipment from China (?) had to pay import taxes as well and when I received the package finally the delivery was a hideous baseball cap! I contacted customer service and they told me that I need to send the cap all the way back to China to get a full refund. Returned costs will be on me! They offered half refund if I keep the hat. So I need to pay 50+ EUR for an ugly hat that I didn't even want in the first place? They are a real SCAM! Do not buy guys, save your money for another seller. Huge disappointment in Nine West!

I bought some pumps from Nine West's website for a fancy occasion. They said they'd get to me in 5 days tops, but it took 10 whole days for them to show up. By then, my event was already over and done with. So I went back to their website to return the shoes, but I was pretty ticked off to find out that they were gonna charge me $7.00 just to send them back. It ain't a whole lot of money, but it's the principle of the thing, you know? Why should I have to pay to send back something that didn't even get to me on time in the first place? I ain't never gonna buy anything from Nine West again, that's for sure.

So, I bought my wife some boots from Nine West for her birthday. I was pretty excited about it and made sure to order them a whole month before the big day. I wanted to make sure everything was perfect - the size, the delivery, all of it. But when I gave the boots to my wife, she wasn't too thrilled with them. They were too tall for her liking and she wanted to return them or exchange them for something else.

I reached out to Nine West to see what my options were. And that's when things started to go downhill. They told me that they only offer refunds or exchanges within 30 days of purchase. Are you kidding me? With everything going on in the world right now, who can buy from a company that's so tone deaf? It's like they don't even care about their customers.

Needless to say, I was pretty disappointed. I mean, I get it - they have policies in place for a reason. But come on, Nine West. This is a tough time for everyone. You'd think they'd be a little more understanding. And now, they've lost a customer. I don't think I'll be shopping with them again anytime soon.

I recently made a purchase on ninewest.com for a pair of booties as a birthday gift for my wife. I placed the order on November 26th and paid a total of $71.78, which included $16.95 for shipping. However, I am still waiting to receive my merchandise and it has been quite a while now.

I reached out to someone on November 29th to inquire about my order and was told that it was on its way. However, I have yet to receive a tracking number or any further updates. This has left me feeling quite disappointed, especially since I know that Nine West has a great selection of merchandise.

At this point, I am not sure if I will continue to shop with them in the future. I may have to call my credit card company to dispute the payment if I do not receive my order soon. Overall, I am quite frustrated with this experience and hope that Nine West can improve their shipping and customer service in the future.

I recently had a not-so-great experience with Nine West. I placed an order for a pair of shoes on a Wednesday night at 10:00pm, but unfortunately had to cancel the order the next day. When I called to cancel, I was informed that the order had already been processed and would have to be shipped to me before I could return it. This seemed like a bit of a hassle to me, and to make matters worse, I was told that I would have to pay a re-stocking fee if I did end up returning the shoes. Needless to say, I was not happy with this policy.

To make matters worse, the order had not even been fulfilled at this point. The manager I spoke with gave me all kinds of excuses, saying that she couldn't communicate with their warehouse and that there was nothing she could do to cancel the order. I was frustrated and disappointed with the whole situation.

Overall, I have to say that I was not impressed with Nine West. Their policies seem a bit ridiculous to me, and the fact that I had to jump through hoops just to cancel an order left a bad taste in my mouth. On top of that, the shoes I did end up receiving were not of the best quality. All in all, I don't think I'll be ordering from this site again.

I recently made my first purchase from ninewest.com and ordered a couple of winter boots. However, I was disappointed with my experience. Firstly, it took quite a while for my order to be fulfilled, which was a bit frustrating. And when my order finally arrived, only one pair of boots was delivered instead of the two that I had ordered. This was a major letdown and I hope they can resolve this issue as soon as possible.

I am considering calling their customer service first thing in the morning to get this sorted out. Honestly, I regret not sticking with my usual online shopping destination, Macy's. Even though it costs a bit more, at least my orders are always complete. I don't think I will be ordering from ninewest again in the future.

I must say, whoever packed my order needs to be fired! This kind of mistake is unacceptable and it's the reason why companies lose business. Where is the quality control specialist? It seems like they need to step up their game to ensure that their customers receive the correct orders in a timely manner.

I recently made a purchase on ninewest.com and was excited to receive my new pair of boots. The website promised a speedy delivery of just two days, and I was thrilled to receive an email confirming that my shoes would be delivered that very day. However, to my disappointment, the boots did not arrive as promised.

I waited patiently for two more days, hoping that my package would arrive soon. When it didn't, I decided to call customer service to inquire about the delay. Unfortunately, the representative I spoke with was not very helpful. In fact, they simply told me that they had done their part and that I should contact UPS to find out what had happened to my package.

This response left me feeling frustrated and dissatisfied with my experience. After all, when I had received the initial email with my tracking number, the only information available was that the label had been created and that the package was still waiting to be shipped. I asked to speak with a supervisor, but was told that I could only email at that point.

Overall, I was very disappointed with the customer service I received from ninewest.com. While I was excited to make a purchase from this popular retailer, the lack of communication and support left me feeling frustrated and let down. As a result, I will not be shopping with them again in the future.

The prices at Nine West are really good, but the shipping is always slow. I've ordered from them many times, but I've never received my items within 10 days. Sometimes it takes more than 20 days! The last time I ordered, it took a whole 3 weeks for my items to arrive. I was really frustrated, so after 2 weeks of waiting, I tried to contact customer service. But let me tell you, it was a nightmare! I waited on hold for over an hour and eventually just hung up.

When my items finally did arrive, I was disappointed to find that I didn't need them anymore. So I tried to return them, but Nine West didn't provide me with a free return shipping label. I had to pay for the return shipping myself, which was really annoying.

Overall, I have to say that the service at Nine West is pretty awful. I'm starting to worry that they might close soon, just like they've closed most of their physical stores in the states. It's a shame, because their prices are really good. But if they can't get their act together when it comes to shipping and customer service, I don't see how they can stay in business for much longer.

I gotta say, I've been ordering shoes and boots from Nine West for a while now, and it takes forever for them to arrive. Like, we're talking 2 and a half to 3 weeks. And it's not just a one-time thing, I order from them at least once a month, sometimes getting several pairs at once. By the time the shoes finally show up, they've gone on sale and I end up paying full price. And then, to top it off, they're unreturnable. What's up with that?

And don't even get me started on customer service. There are no supervisors or managers available at any time of day. Like, do they even exist? I want quality footwear and I'm willing to pay for it, but I'm not gonna put up with shoddy service. Give me Steve Madden any day - at least they have 2-day delivery. And Jessica Simpson, Santana, and Marc Jacobs? Their service is worth the price.

I mean, don't get me wrong, Nine West has some cute shoes. But the hassle of waiting forever and dealing with nonexistent customer service just isn't worth it. I'll be taking my business elsewhere from now on.

I have to say, I was really excited to try out Nine West shoes. I had heard so much about them and their trendy styles. When I received my first pair, I was thrilled. They were so eye-catching and I couldn't wait to wear them out.

However, my excitement quickly turned to disappointment when I realized the quality of the shoes was not up to par. The heel-stopper fell off after just a few wears and the inner lining started to fray. And don't even get me started on the upper shoe coming unstuck from the sole.

It's really a shame because these shoes are not cheap. I expect better quality for the price I'm paying. I've had shoes from other brands that have lasted me 15-20 years for the same price as these Nine West shoes.

I really do love the styles that Nine West offers, but I'm tired of having to replace my shoes so frequently. It's just not worth it. I don't want to have to carry around an extra pair of shoes to a party because I can't trust my year-old Nine Wests to stay with me on the dance floor.

Overall, I think I'll be looking for a new shoe brand to try out. I just can't justify spending so much money on shoes that don't last.

I recently had an experience with NINE WEST that left me feeling frustrated and disappointed. While I absolutely adore their shoes, I found that their customer service left a lot to be desired. In fact, I would caution anyone considering placing an order with them to think long and hard before doing so.

My particular issue arose when I placed an order on a Friday, only to realize shortly thereafter that I needed to cancel it. I called their customer service line on Saturday, hoping to cancel the order before it was shipped out. Unfortunately, I was told that I only had a one-hour window in which to cancel my order after placing it. Needless to say, I was extremely disappointed by this news.

Undeterred, I decided to try my luck again on Monday. This time, I spoke to a different representative who seemed more sympathetic to my situation. She assured me that she would create a ticket for my cancellation request and that it would be taken care of promptly. However, the very next day, I received notification that my order had been shipped out. Needless to say, I was extremely frustrated and disappointed by this turn of events.

To make matters worse, I found that the customer service representatives I spoke to were not particularly helpful or friendly. In fact, I was hung up on twice during my attempts to resolve my issue. This only added to my frustration and made me feel like NINE WEST did not value my business or my time.

While I have never attempted to return anything to NINE WEST, I can only imagine that the process would be equally frustrating and difficult. Based on my experience, I would caution anyone considering placing an order with them to think carefully before doing so. The shoes may be lovely, but the customer service leaves a lot to be desired.

Stay away from this store at all cost. They have horrible customer service. They have closed all their stores meaning they make you pay them to take their merchandise back Reputable companies offer free return.

On 5/17/23 I ordered size 7.5 boca ankle strap in purple. Order number nw-1768293.

That’s not what I received. nine wests incompetent employee sent me a god awful ugly shoe called rippa in size 5.

I wanted to return the ugly things but nine west wants to charge me for their mistake.

I'm a nurse and I save for purchases for myself. I saved for a nine West Purse that I really liked and after a very short time the edging is peeling off! It is certainly not the quality I expected from such a reputable company. I contacted the store and they didn't have the same one and that is the one I liked very much. I purchased this purse for myself because I lost my first born son and I wanted a nice purse for his service. I am very disappointed, I wrote to your company over a week ago with no response I would expect that you'd replace the purse with one that meets the quality your purses are expected to have. Jessica Sexton

[protected]@gmail.com

[protected] I hope to resolve this matter quickly and by replacement. I'd be happy to send the defective product with a prepaid shipping lable.

269 Chicopee St. #17 Chicopee MA 01013

I ordered a handback and a pair of heels from Nine West - the bag was delivered and the heels were not.

I cant get a hold of anyone at Nine West - when I call I stay on hold for HOURS

I emailed - the email address is wrong that it is on their website -

I need this resolved ASAP

My account was charged in full for the product.

Order date 01/14/2023 ONLINE

ORDER NW-1593594

Product not delivered

Ziptip Rhinestone Heeled Slide Sandals

6 / M / Silver

Tracking

1Z6X69F30302549498

Help please

Good Morning,

I have repeatedly been met with incompetence surrounding an order that I submitted about 24 hours ago. I noticed that the order was going to be shipped to my old address so I went back in to try and cancel the order but it would not let me. I keep being told that I had up to an hour to cancel but I went back in right after the order and it would not let me. So then I was on hold for well into an hour and the rep comes on to tell me that I could not cancel the order and she could not cancel the order because it was after an hour. Then I was told that the order would have to be shipped to the wrong address and then I would have to wait 7-10 business days to get a refund which is crazy! The order has not shipped and the fact that I got an order from you about 3 weeks ago to the correct address does not make sense to me. Then to add insult to injury and have customer service be so dry and uncaring is beyond frustrating.

Please provide some sort of reasonable explanation!

I order a gift for my mother in November of 2022 and I still have not received the items. I only received the purse from, which is one of three items I had order. I called on several occasions to get this resolved, but I could not get a representative on the phone. I would wait over 45 minutes and no one would pick up the phone or the phone hung up after I wait for SO long. This is my first time ordering from Nine West online and I will never order from them again. My mom's birthday/Christmas never showed because of this company!

NW-1518185 (Order number)

UPSN tracking number:1Z6X69F30302506159

I placed an online order for 9 West Trendz pumps with the see through heel, size 7 in pink on on 1/6/23. The site indicated final sale. Not all colors of the same shoe design had the stipulations of final sale. The shoes arrived & they fit like a size 6 on 1/10/23. I almost never have problems with shoes fitting that small. I left 2 bad reviews on the 9 west website on 1/13/23 and 1/16/23 and neither review was posted. Consumers should be able to read ALL reviews, not just the good ones and be allowed to make informed decisions on purchases. I feel misled by the glowing reviews. I am stuck with shoes that don’t fit. After this, I will never buy another 9 West product.

I placed my account in October of 2023 for a wallet, coin case and a pair of Shoes via Ninewest online platform. The items ordered were paid for via my crefit card. The total bill was $66.81.

I received the wallet and coin case on November 1, 2022 via courier services. To date the shoes has Never be shipped. The cost of the shoes were $25.16.