Newegg
reviews and complaints

Newegg, Inc. is a tech enthusiast's haven, offering a vast selection of electronics and computer parts. While some customers praise their competitive prices and user-friendly shopping experience, others have faced challenges. Issues like delayed orders, unresponsive customer service, and receiving faulty products have left a sour taste for many. It's clear that Newegg has room for improvement in areas like order processing, customer support, and quality control. Despite the mixed reviews, the potential for finding great tech deals keeps customers coming back, hoping for a smoother experience next time.

First and foremost I am a long time customer with Newegg. They offer a good selection on a variety of consumer electronics as well as computers and computer components. I have built 3 computers with Newegg in the span of my business relationship. They offer competitive pricing as well as excellent and quite frequent sales events. I have enjoyed their customer service, all of my issues have been addressed in a timely fashion, maybe that's not the case for some, but it has for me. In my family I was always the favorite child >_> ANYWAY! The other great thing about Newegg that I haven't seen with many other online stores is that they let you ship your items to the nearest FedEx Office Print & Ship Center. So if you're not a fan of package theft off the porch like me, this option might be good for you. I find it handy because I have mine tied into a store right up the road from where I work, on lunch I can swing by flash my drivers and leave with my loot.

Should mention on the matter of free shipping, depends what your getting, (your mileage will vary)

So that's my two Lincoln's on the subject. Give it a shot.

I have been shopping at newegg.com for about 5-6 months. I was looking to buy a new laptop when i decided to build a new desk top. I applied for a credit card and received a card instantly, i was able to use it a short time later. The first night i bought a few things for my new computer. Within a few days i had everything ordered and some extra's.
The shipping is normally free and fast. You can spend a few dollars more to have your order rushed out, most times it will ship the next day. Depending on where you live, you should get it in about 2-3 days. Unless you bought cheap stuff coming from china. You might have saved a few dollars, but now you have to wait 2-3 weeks or longer for your stuff to be delivered. 7-10 days on the cargo ship and up to 30 days in customs. Every once in a while, something will get stuck in customs for 45-60 days. It doesn't happen often, that i know of, but it does happen.
Anyway, newegg.com have great prices and daily specials going on every day with different items on sale each day.
I end up maxing 2 credit cards at new egg. They have so much cool stuff. And you can find them on eBay

Newegg is my Amazon when it comes to electronics. What makes it so great? The entire experience. Their products are well categorized and easy to find, the filters you can perform on those products to narrow down your search are excellent, the reviews help you understand what to expect out of said product, and the actual delivery to your door is quick and trustworthy.

I have had issues with computer parts in the past (it happens to all of us) and newegg is always very quick to resolve those issues by either issuing a refund or a replacement unlike some other websites that merely direct you to the manufacturer who may or may not be any help. A retailer is a middle-man who purchases products from a manufacturer and delivers them to a customer with their reputation on the line. A consumer should not ever have to deal with a manufacturer. These are things newegg does extrememly well.

Its not fair to fault an electronics website for occasionally delivering a faulty product. Not to mention even in that rare circumstance, newegg is always quick to satisify its customers.

I love this website, and I love using it even more.

Ok. Read a bunch of reviews from ohters, and in the 8 years of doing business with Newegg I can say I have never had any problems. Once i ordered two BDwrite drives and a week later it went on sale. I contacted them and asked for the difference to be refunded... so they did. I've ordered well over 15k in parts and built over 7 different computers from parts from them... not one issue. Parts are always well packed and lets be honest... the buy reviews and rating system used by so many sites these days was used by this site (can't say it was the first) and was the first i noticed it on oh so many years ago. How many sites can you find manufacturer responses on customers complaints... even Amazon doesn't have that. Sign up for emails and they furnish you with specials and daily speccials. Sites like slickdeals.net and techbargains.com regularly list them for their deals and prices... I am a guru at electronics shopping and newegg is at the very top of my list... then amazon... then dell... tied with BH Photo (been doing biz with them for almost 20 years)... I woot, I fling, I shark, I deal suck, and now I jabber... again my site of shopping choice Oscar goes to Newegg.

My son and I recently built a computer using tomshardware.com and newegg. It was very simple. I found that if you want a cheap computer, just go to Best Buy or something. If you want one with some ponies, you better make it yourself (or spend too much money elsewhere).

It used to be a great deal for the buyer to get all this Free software when they bought a PC. But now, you don't get anything. Anything one would like, anyway. The software they do give can be replaced by OpenSource software.

You build a computer from the ground-up, you will be surprised how fast it is without all that junk companies like HP, Dell, Gateway, etc... put on it. Nothing on it, the way God intended.

Newegg has a DIY section. They match-up a couple or more pieces of hardware and give you a discount. If you find a combination you like (I found a Motherboard, Case, Processor, and DVD drive) and select it, you will be offered other items which are bought frequently with the items. I wasn't sure how to pick out memory, Newegg said that a particular brand of Patriot Memory worked well with my MB and CPU and was on sale, so I snagged it.

It was a lot of fun putting it together this way. I am looking forward to building an HTPC next.

Oh, newegg carries a wide variety of electronics. They have a "Shell Shocker" deal like every 4 hours (similar to woot). You can get Email updates, Text Alerts, or just go to newegg regularly to see whats on sale.

This is one of my top choices for purchasing computer components and accessories online. They offer an excellent selection of all the things you need to build your very first computer or are just looking to upgrade some parts. I would say it is a computer builder's paradise. The website is very modern looking, laid out very well and looks sharp. It is really easy to find what you are looking for either using their search feature or their drop down products menu. They always have great deals and promotions running on all sorts of parts and accessories. If you know how to build your own computer, this is a great place to save money on the individual parts that are necessary. I have purchased a lot of computer components and accessories from over the years. They do also offer many other products, like electronics, automotive products, video/PC games-related items and entertainment furniture. But they are most well known for their computer-related products. There are third party sellers on their website, like those you see on Amazon, so if that is something you are interested in, it is available. I haven't purchase a whole lot from third party seller there, but have had no problems when I have. Just like on Amazon or eBay, I guess your experiences will be a hit or miss sometimes. Unfortunately, that is just the nature of the beast. All in all, I have generally had very good experiences with them and highly recommend them to anyone.

I have ordered several products from Newegg.com
But, some people don't realize that shipping does depend on location of the nearest shipping center. Or the fact that Newegg is centralized on computer parts and other electronic equipment.
But, from my experience, processing can take anywhere from 12 seconds to a full day (Only when it was shipping from Asia). The shipping (Since I live not much more than 4-5 hours away from California's city of industry) only takes about 1-3 days on the free shipping (not including weekends).
And a few times I ordered some rather expensive equipment and received it overnight with the free 5-7 day shipping options, they tend to use a shipping method called "OnTrac" and I must admit it is amazing, they package the goods VERY carefully and always have it delivered on time. I have never once received a package late, in fact I have only received the packages earlier than was advertised.
I will be using Newegg for any future electronic components. Hell I even managed to convince my school to use Newegg as our new default buying center for electronics (and I got them to switch to Windows Surface Pro 2 tablets instead of iPad's :) ).
Newegg I only had to RMA with once, And it was quick and easy to send back, they shipped me a pre-paid return stamp, and walked me through the whole process and gave my email updates from my returned 400$ motherboard. The best customer support I have ever had.
The value can only be matched by Amazon in VERY FEW areas, Newegg has the ball in every field except for a few select appliances and sound systems.
If anyone has a bad review, I think it is because they didn't order an electronic device. After all, do you go to a breakfast restaurant to buy steak?

Ordered boots from one of their third party vendors but they were shipped to Texas, not CA where my address is. Tracking even showed delivery to wrong address. Contacted newegg and they told me they are not responsible for vendors actions on their website. The Military Trail Gear Shop at newegg refuses to answer my claim or emails.
Customer for 20 years and I get this. Someone got a nice new pair of boots at my expense. If you buy from Newegg you are on your own. So I am out $50 until I get Visa to refund me.
UPDATE:
I should have given Newegg more time to resolve the issue before crying. I never did receive any reply from The Military Trail Gear Shop which gets 0 stars.
I have been given a FULL REFUND from Newegg.
Here is the newegg email to me:

Hello Mr. Sonders,

Thank you for your email response.

A refund for $35.48 has been issued back into your original form of payment. The funds will be available to you once your card issuing bank has fully processed the refund, which may take 3-5 business days.

To further explain our MarketPlace selection, Newegg offers a program via our website called "MarketPlace" where sellers offer and sell their products thru our website. The products are purchased directly from the seller and the inventory is shipped from the sellers' warehouses, not Newegg. All item pricing, inventory count, order processing, package shipping, product return for refund or replacement, are the responsibility of the MarketPlace seller.

The order itself is placed on our website and the processing is done through our system. They do not have access to your billing information.

Our goal is that you never have difficulties when shopping with us and if anything ever does goes wrong, you trust that we will always do whatever we can to help. We will look at what happened in your case to our MarketPlace management team.

Thank you and have an EGGcellent day!

First off, I would say in general, I love Newegg and I have been ordering thousands of dollars a year or more from them. But, I am disappointed with a few things from them. Mainly, I have no way of knowing how many items are in stock. The only way to know anything is to put the item in shopping cart and it will let you know that just that many are in stock. (this particular item had a limit of 5 so I couldn't see if there were any more than that available. So I quote my customer based off Neweggs prices (had I known that only 4 were available I would have quoted higher to cover the cost of buying elsewhere), and the customer accepted the same day. So I turn around and go to order the parts, and what do you know, they only have 2 of the 4 available. Ouch. Ok, so I call up customer support to try and find out if/and/or when Newegg will restock. All they could tell me is that it was sold out. I already new that from the website. What I wanted to know is, is Newegg planning to order more, do they think they will restock within a week, or anything else that can help me decide how to proceed. All they could say was, we are not provided with that information, is there anything else I can do for you. So I ask to speak to someone that orders inventory... they say there is no one they can transfer me to and is there anything else they can help with. Um no. Then they ask if they have answered my questions. Um no. Then I get an "ok, thank you for contacting Newegg and have a nice day." So after all that, I still do not know if I should buy the other two at a higher price somewhere else and perhaps start buying all of my parts there, as they have them in stock, or if I should give Newegg time to restock. If only I could talk to someone that can tell me an ETA of the item to Newegg. It seems that Newegg is like a mother with a small child, she does not care if the child is hungry or not, when it is supper time, the child eats what she puts on its plate and that's it. No more or no less.

The site is a great site to shop off. It's trustworthy. However, they nonstop spam you with emails if you subscribe to them. I've unsubscribed 100 times now, and still continue to get emails... Not only that; your refunds usually cost you money (wanted me to pay for a restocking fee AND shipping? Basically cost half my order in fees lmao) unless the item is defective/DOA

10 year *** for my computer *** shop. *** has been dropping steadily year over year to the point where it takes at least a half hour to an hour to get someone by phone. Orders have been incorrect, damaged in shipment, or flat out lost and it takes up to 7 to 10 days for a return claim to go through. Pricing has also steadily increased to the point where it's no longer cost effective even amongst box stores like Best Buy.

Newegg of 10 years ago, stellar. Now a days you're better off going else where even if it means having to spend a few extra dollars.

I'm cutting them a little break because I'm acknowledging that there MAY be some issues with COVID-19 currently, but that was the most arduous, difficult return process I have ever experienced. I had to return a $200 smartwatch and it had been three weeks since it was received by the seller and I still hadn't received my refund. I kept contacting Newegg (three different times) and they kept saying it was the seller's fault that they hadn't submitted the refund request. Finally, the seller contacted me directly and explained that they had submitted the refund request to Newegg THREE WEEKS ago. I went back to *** AGAIN and told them what I learned from the seller, and they repeated that from their end they couldn't see the refund request so it had to be sent to a different department? It took a month and far too many requests on my part but I finally got my refund. The prices might be a bit better but it is not worth the nightmare you have to go through if something doesn't work right.

I been a *** at Newegg for many years. I never had an issue with any of my orders and they typical arrive on time. They normally have the computer parts I need at a competitive price.

My dad and I have used Newegg to buy our electronics for years. It's practically the Amazon for computer parts. Constant deals, fast shipping, and notifications when the product you want is back in stock. These guys are amazing!

This site has been a trusted place to go to for quality products at a cheap price. I always check to see if they have what I want first. I have personally only ordered computer products, so I cannot speak for whatever else others have bought.

Newegg messed up one of my orders and it was shipped to the wrong place. The reason I am giving a 5 star here is because how the *** handled the situation, they were unbelievably helpful. They ended up sending me a better product for the inconvenience. I will continue to shop at Newegg because of this.

I purchased a heat press from Newegg online. They gave me all the info. I found it on DHL at first. They tracked it and said it was leaving China. Now they ***'t recognize. The number. New Egg said they found the order. But did not give me the info. I gave them all the details asked for. But they were not happy with that. In essence, I have no idea when or if I will ever get my package.

I'm completely baffled as to how and why Newegg has such a bad review rating on BBB. I just tallied up every order I've made since my very first purchase from Newegg in 2013. Between my business and personal purchases I've spent exactly $31,088.15 on Newegg.com. I run a growing business and have built every computer/workstation/NAS myself. This expense spans exactly 37 transactions, and countless individual components. I'm leaving this review because today was the first day I've ever had an issue, and it's not even Newegg's fault. The pc case was damaged and smashed in shipping. I've just finished filing my request for replacement, and am awaiting response. Judging by these reviews, wish me luck. However, I have faith that this replacement will go smooth. Call me a fanboy, but I'll happily tell anybody who asks me where I purchase my components, and confidently recommend they use Newegg.com, too.

I bought an Apple iMac MC813LL/A-R iMac Intel Core i5 2.70GHz 4GB DDR3 1TB HDD 27" Mac OS X v10.7 Lion, with the Item#: N82E***419, from Newegg on September 5, 2014. After a few days of using it, the on-off switch stopped working. I took it to the Apple store, and they said that the switch was faulty and needed to be replaced, which would cost around $300. They gave me a work order in case I wanted to leave the computer for repairs.

I tried to chat with a customer service representative (CSR) to get an RMA, but they never emailed me back. So, the next day, I called and talked to a nice person who promised that if the computer had the issue, they would replace it and send the replacement overnight. They said it would take 4-5 days, and they promised that Newegg would send a replacement with one-day service. Unfortunately, none of this happened as promised.

We returned the computer to the UPS store on September 18, and Newegg received it by September 23. On September 30, I had to call Newegg again because I hadn't heard anything besides automated emails that didn't say much at all. After talking to another CSR, she claimed that the technicians didn't find anything wrong with the computer and that the on-off switch was working fine. Now, they have to send the computer to technical support to be tested for the second time and make sure the device is working. The device was shipped on October 1, and we just received it tonight on October 6th.

I plugged in the computer to power and tried to power it up, but the on-off switch is still jammed and not functioning. I checked the computer box, and it is the same computer that I sent back for a faulty switch. It is now October 15, and after waiting for 30 minutes, I talked to another CSR who claimed that since the first 30-day replacement warranty had passed, she needed to have the computer go to the manufacturer. She asked me if I wanted a refund, but then she came back and claimed she couldn't offer a refund because it was a refurbished item, and she could only offer a replacement.

I asked to talk to a supervisor, and she kindly transferred me to her supervisor. However, the supervisor was also incapable of understanding the issue, so I asked to talk to her manager. She claimed she was talking to a customer and would talk to me next, but then she came back online and stated that the manager didn't have time as she wanted to go home.

Now, I am sitting here writing this and pondering what I should do. Should I call my bank and reverse the charges? Oh, no, I shouldn't because, according to one of the CSRs, I'll be banned from shopping at Newegg forever.

It seems to me that either Newegg is hiring high school kids as technicians who are taking people's time and money as a joke, or since this is a refurbished item, it's okay to have a few faults and problems. I would like to know which one of these two is the truth about Newegg. Here is a video of the computer that they claim was working when I sent it for replacement. It came back with the same problem just to waste the 30-day replacement policy.

This is what I've been dealing with for the last 2 1/2 hrs. All this after spending over $1300 on various products (2 monitors, a capture card, a gaming chair, and other small items. No pc's,) since October of last year. Cancelling my card with Newegg and back to Amazon I go.
Chat Transcript
Newegg Support Chat on 2/28/2021:
Morris L. 06:12 PM PT
Hi Nickolass, I am glad to assist you today.
Nickolass Rogers 06:13 PM PT
We will see if you assist me or not. Id like to know what's going on with my replacement monitor
Nickolass Rogers 06:13 PM PT
Order # ***
Morris L. 06:13 PM PT
Thanks for your information, I am checking, a moment please!
Morris L. 06:16 PM PT
Dear Nickolass, tracking shows that the seller received the return package on 2/22. We often need 7-10 business days to process your RMA when receive your package. After that, it needs another 1-2 business days to ship the item out.
Morris L. 06:16 PM PT
Would you please kindly wait a few days more for an update? My apologies for this inconvenience?
Nickolass Rogers 06:19 PM PT
Yeah thats what your last rep told me. Its been 13days sine i sent it back to you guys and i have has zero... zero correspondence since i sent it, in the mean time i show that your site said my money was refunded but hasn't hit my account yet and that you don't have any of the vioteck monitors (other than the very large sizes) in stock.
Nickolass Rogers 06:19 PM PT
This is absurd. I use this pc for work and got rid of my old monitor for the new one.
Nickolass Rogers 06:22 PM PT
Im under the assumption that im not getting a replacement sent to me
Morris L. 06:23 PM PT
Thanks for your information, I am checking, a moment please!
Morris L. 06:26 PM PT
The item is SBS order,(item sold and shipped by the seller instead of Newegg) So the seller told you they will do a refund instead?
Nickolass Rogers 06:27 PM PT
No... im seeing it on my rma history from us guys
Nickolass Rogers 06:29 PM PT
It clearly says total refund $245.80 on the return status history
Morris L. 06:37 PM PT
Still in checking, a moment please!
The chat was then suddenly ended. On to the next rep.
Chat Transcript
Newegg Support Chat on 2/28/2021:
Greta L. 06:47 PM PT
Hi Nickolass, this is Greta, how may I help you?
Nickolass Rogers 06:48 PM PT
Ill just drop this here so you can read it and then you can help me to understand why your rep ended the session
Nickolass Rogers 06:48 PM PT
Support Chat MORRIS L. Chatting with Morris L.Hi Nickolass, I am glad to assist you today. 8:12 PM we will see if you assist me or not. Id like to know whats going on with my replacement monitorOrder # *** 8:13 PM Thanks for your information, I am checking, a moment please! 8:13 PM Dear Nickolass, tracking shows that the seller received the return package on 2/22. We often need 7-10 business days to process your RMA when receive your package. After that, it needs another 1-2 business days
Nickolass Rogers 06:49 PM PT
After about 45min of trying to figure out if i was getting a replaced monitor or if they are just are issuing me a refund
Greta L. 06:50 PM PT
I am sorry for this. I can see the RMA is for replacement.
Greta L. 06:50 PM PT
I can send them an email and ask them to process the RMA as soon as possible, Is that OK?
Nickolass Rogers 06:51 PM PT
I sent the monitor back 13 days ago and now show a refund of $245.80 on the rma page that has posted to my card
Nickolass Rogers 06:51 PM PT
I clearly says refund
Greta L. 06:51 PM PT
I noticed the RMA is still in processing now.
Greta L. 06:52 PM PT
It is for replacement.
Nickolass Rogers 06:52 PM PT
Do you see where is says total refund?
Nickolass Rogers 06:52 PM PT
Im looking at it right on your return status history page
Greta L. 06:53 PM PT
There is no refund amount. That should be the amount of this order.
Nickolass Rogers 06:54 PM PT
I see that the return type is replacement but under that it says return total 299.99 est tax 15.81 total refund 245.80
Nickolass Rogers 06:55 PM PT
I also show that the majority of the viotek monitors your guys were recently selling on now not available on your site. Is this a coincidence?
Greta L. 06:56 PM PT
The RMA is for replacement. I see it shows total: 245.8. If the item is out of stock you should receive the refund. I can not be sure if the seller still have the item.
Nickolass Rogers 06:59 PM PT
So in the mean time... i have had zero... ZERO correspondence from your company or theirs about what is going on and i just have to sit her and hope that i get the replacement monitor for a pc i need for work purposed and i currently cant use... is that what you are saying?
Greta L. 06:59 PM PT
I truly apologize for the inconvenience. I can send an email to seller for the information. Is that OK?
Nickolass Rogers 07:00 PM PT
Yeah... that kinda should have been done last week when i was chatting with a rep
Greta L. 07:01 PM PT
I have sent the email to them. They should respond you in 1-2 business days.
Nickolass Rogers 07:02 PM PT
1-2 business days on top of the 13 ive already been not able to use my system.
Nickolass Rogers 07:02 PM PT
Do me a favor. Shut your monitor off quick and tell me how much work you can get done... go ahead... ill wait
Greta L. 07:04 PM PT
I truly apologize for the inconvenience. What I can do is email seller for you. You can also call them if that is faster.
Nickolass Rogers 07:05 PM PT
Thats the best you can do huh...
Nickolass Rogers 07:05 PM PT
Well. What i can do is just cancel my card with you guys and stop purchasing through you. That sound like a better idea
Greta L. 07:06 PM PT
I have sent the email to them.
Nickolass Rogers 07:07 PM PT
And dont tell me that its the company that YOU let sell on YOUR site. Because they are a direct reflection of your choice to let them sell with
Nickolass Rogers 07:07 PM PT
YOU
Nickolass Rogers 07:07 PM PT
By the way, way to avoid the last question
Greta L. 07:09 PM PT
I am sorry I am working I can not shut my monitor.
Nickolass Rogers 07:10 PM PT
My point exactly... cant work if you dont have a monitor
Nickolass Rogers 07:10 PM PT
Will i be getting some sort of reply from either of you letting me know what going on after this said email?
Greta L. 07:11 PM PT
The seller will respond you directly via email.
Greta L. 07:11 PM PT
I truly apologize for the situation.
Nickolass Rogers 07:11 PM PT
You are the 3rd chat rep i have spoke with and i haven't received anything from anyone including the "seller"
Greta L. 07:12 PM PT
They should respond you in 1-2 business days.
Nickolass Rogers 07:13 PM PT
Smh... im getting absolutely no where with you or your company... im done. Never ever again.
Greta L. 07:14 PM PT
I understand and would be upset myself.
Greta L. 07:14 PM PT
Was there anything else I can assist you with today?
Nickolass Rogers 07:14 PM PT
It is extremely clear there is nothing you can or want to do for me
Greta L. 07:15 PM PT
Would you please wait for the response from seller?
Nickolass Rogers 07:16 PM PT
Negative. Even if i get a replacement which will not be in a timely mannor... im done with your company. This isnt the first time ive had issues with you
Greta L. 07:18 PM PT
I am sorry for this.
Greta L. 07:19 PM PT
Was there anything else I can assist you with today?
Nickolass Rogers 07:20 PM PT
Can you just end the chat so i can get my transcripts please
Greta L. 07:20 PM PT
Sure.
Greta L. 07:20 PM PT
Thank you for giving me an opportunity to help you. A survey will appear once you have ended this chat. To end the chat click the "X" at the top-right hand side of the chat window and choose the button that asks you to confirm you want to end the chat. Please take a moment to rate my service as your feedback is highly appreciated!

Newegg is a online retail store for electronics and computers. They are the worst place to shop at. Recently, I had bought an OS from them and it was un-opened. I had told them that it was un-opened and would like to do an exchange it because it was the wrong OS, they, then had me return it back to them but after they received it, they opened it and said that, I opened it and that they could not do an exchange because it was opened. They are SUCH LIARS!

DONT EVER TRUST NEWEGG FOR GETTING AN EXCHANGE OF OS OR ANY SOFTWARE BOUGHT FROM THEM BECAUSE THEY WILL OPEN AND THEN BLAME IT ON THEIR CUSTOMER, SO THAT THEY WONT HAVE TO DO THE RETURN OR EXCHANGE!

UPDATE [protected]): Hi everybody, here is the update received by Newegg and full communication of how they stick to their lying team, when they were contacted as requested by them. Its all a waste of time because they will stick to their lie. Please See Below For Details Of E-Mail Contact, some information maybe censored due to privacy reasons:

--- Original Message ---
From:
Received: On Wed, Apr 27,2016 at 9:20 PM UTC
To: "Eugene W."
Subject: RE: Regards to your response on site jabber

Hi Eugene,

I am displeased and will always be displeased with Newegg because you people believe liars such as your returns department, who have opened the packet, which I had sent to you un-opened in a new mailing envelope. Additionally, what part aren't you understanding, I WAS NOT LOOKING FOR A REFUND, I WANTED AN EXCHANGE BECAUSE IT WAS THE WRONG BIT OS THAT WAS SENT TO ME! You keep saying 'REFUND", FYI, I wanted an exchange because of the wrong one sent to me. I did my part of returning it un-opened but somehow you believe your lying sack of liars "returns" department! You people are the first that is blaming customers and telling that the customer is lying, indirectly.

As I mentioned earlier, there will be nobody in the higher position of Newegg that will over ride this returns department's lie and really help an honest customer who has given quite a good business to Newegg, THATS A KNOWN FACT BY NOW!

---
Xxxxxxx

On Wed, Apr 27,2016 at 8:58 PM, Newegg Customer Service wrote:
Hi Xxxxxxx,

Thank you for writing back to me. I understand that you remain displeased that we are unable to assist you with a return of the operating system. However, as stated in my previous correspondences, we are unable to help you with a return as the product was received opened. Once this occurs, per our return policy for this product, the item is ineligible for a refund. In addition, as stated previously, our Returns team would not have opened the product.

Nevertheless, I want you to know that I will pass along your feedback to our Customer Service management team for review and consideration. If you have any other questions or concerns, please feel free to contact us at ***119.

Kind Regards,

Eugene W.

T ***119

www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com

Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address

--- Original Message ---
From:
Received: 4/27/2016 4:27:32 AM UTC
To: "Eugene W."
Subject: RE: Regards to your response on site jabber

Hi Eugene,

If I had taken a picture or video of me putting the original white packet into another mailing envelope and sending it back to newegg by it fully being sealed then it would have been a proof to show that your returns department is lying.

The reason my friend helped me to leave the feedback on sitejabber is because he was the witness who saw me putting the originally sealed white packet into another mailing envelope to mail it back to newegg with the RMA to get an exchange because he had told me that newegg lies a lot. The only problem is that I dont have a picture or video proof to show that I was ripped off by your lying sack of returns department people, who opens the packet and tell that it was sent open back to you.

There is nothing you people will do other than rip your customers off, lie & blame customers falsely. Eventually people will start seeing the real newegg, who are liars because as me being a S. Shopper, I and couple of other S. Shoppers whom I know will get through to all people with power/help of media, not to shop at Newegg.

Thank you for wasting my time to email you. This is also being forwarded to my friend to post on all media.

---
Xxxxxxx
Cell: (xxx) xxx-xxxx

"Sent from Windows Phone"

From: Eugene W.
Sent: 4/26/2016 1:50 PM
To: ***@gmail.com
Subject: Re: Regards to your response on site jabber

Hi Xxxxxx,

I appreciate your reply to my email. I understand that you're stating you did not open the original white packet for the physical copy of Windows. However, the only information I have before me is from our Returns team who stated that the software was received open. I assure you our Returns team would not open an unopened product just to have it returned to you. I'm not certain why it was received open but it regrettably was. As such, it was ineligible for return under our return policy.

Nevertheless, I see that we previously offered a discount on your order of the correct version of Windows. If you're still in need of the software I can look into that for you. With that said, I hope I clarified things further for you. I apologize that we are unable to process the return as well. Please let me know if you have any other questions or concerns.

Kind Regards,

Eugene W.

T ***119

www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com

Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address

--- Original Message ---
From:
Received: 4/26/2016 12:06:07 AM UTC
To: "Eugene W."
Subject: Re: Regards to your response on site jabber

Hi Eugene,

Thank you for taking the time to write back. As I mentioned even before when this was being handled, I did not open the original white packet of the OS, it was opened by the inspection department and then blamed on me that I opened it. I send it back in a different mailing envelope but the original packaging was not opened. FYI, I wanted and exchange because it was the wrong bit. As I mentioned in my reply, as usual Newegg will do nothing and keep sticking to their lies. I will also forward this email to my friend to post on SiteJabber to show how bad Newegg is!

Thank you.

---
Xxxxxxx
Cell: (xxx) xxx-xxxx

On Mon, Apr 25,2016 at 7:56 PM, Eugene W. wrote:
Hi Xxxxxxx,

Thanks for taking the time to write to us. I understand that you're having some trouble with returning the Windows operating system purchased under sales order # XXXXXXXXX. I took a look into this matter for you and see that you previously attempted to return the operating system to us for a refund. It seems that you bought the incorrect version. Looking over the return inspection notes, I see that the product was received opened. As such, we were unable to accept the product for return.

Regrettably, this remains the case. Per our Consumable Product Return Policy, this product is ineligible for return once it has been opened. Thus, there is nothing further we can do to assist you. I apologize. Nevertheless, if you have any other questions or concerns, please feel free to contact us at ***119.

Kind Regards,

Eugene W.

T ***119

www.newegg.com www.newegg.ca www.neweggbusiness.com www.neweggflash.com

Confidentiality Notice: This communication is only for the person(s) named above. Unless otherwise indicated, it contains information that is confidential, privileged or exempt from disclosure under applicable law. If you are not the person(s) named above, or responsible for delivering it to that person(s), be aware that disclosure, copying, distribution, or use of this communication is strictly PROHIBITED. If you have received this communication in error, or are uncertain as to its proper handling, please immediately notify us by telephone and mail the original to us at the above address.

--- Original Message ---
From:
Received: 4/25/16 3:58:48 PM PDT
To: ***@newegg.com
Subject: Regards to your response on site jabber

Hello William,

I saw your response to the review on site jabber that my friend had helped me so that people know the real (liars) Newegg. All I know is that its been a while now and I don't remember/know what the order number is. There is one thing I know, that is, the OS opened by Newegg has been shipped back to me which is useless to me and lying in the original open packet in my house, un-used!

You people are such liars that blame the customers! I am just sure that nothing will be done because its been so long.

---
Xxxxxxx

------ Please do not remove your unique tracking number! ------

UPDATE #12
Newegg has forwarded my claim to "their expense team for review"
More updates to follow

UPDATE #11

Consumer Complaints & Reviews
Anthony of Okeechobee, FL on Jan. 22,2016
Satisfaction Rating
I bought the wrong item from Newegg, so I did a "do not want" when it was delivered. I tracked it back to New Jersey to their warehouse. I call for my refund and they're indicating that the warehouse never received it when the FedEx tracking shows that it was returned and signed for. They will take your money and lie about not having your product. I have been constantly fussing with customer service for 4 days now. Still no results!

Helpful? YesNo
Lou of Fredericton, NB on Jan. 19,2016
Satisfaction Rating
Resolution In Progress
I bought a computer from Newegg. I ordered it on Christmas Day and received it on Thursday Dec. 31. The computer would not turn on. After several discussions with Newegg technician, I was told to send it back. I received a RMA label and took the computer to the courier UPS the first day they were open which was Tuesday Jan. 5. I received an email from NEWEGG on Jan. 19 saying they had just received the computer and I would have to allow more time for them to process then another 3 to 5 days to get the money back on my credit card. UPS would not have taken 14 days to deliver to Ontario. UPS said it would be three business days.

Helpful? YesNo
Scott of Lake Hiawatah, NJ on Jan. 19,2016
Satisfaction Rating
Resolution In Progress
I have been an exclusive Amazon Prime member for years. While building a new PC, I gave Newegg a shot for a few of the components - specifically, the most expensive piece, a high end video card well over $300. Got the card and other items during the day on a Thursday. Unpacked everything. I cut the UPC off every box - you never know when you need them. Couldn't work on them that night. Had plans. Next day was recycling, so out with all the outer shell boxes. Next day, put PC together. Bad video card. Ho hum. It happens. Box it back up in main interior box along with all peripherals, static bag, etc. Request RMA and ship back. Gets rejected - no outer box. What?

I contact them and they say they need the box, for the UPC. "No problem," I say. I cut that off and included it. Story then changes to, "no, need full outer box". "Why, for a defective unit, would you need that?" Get no real answer other than "it is policy". I have ordered from Amazon for over 10 years. This has never been an issue once. Lesson learned - stick with Amazon! For the record the customer service rep remained cordial and tried to escalate, but to no avail. Kudos to him/her, but I will not order from them again.

Helpful? YesNo
Jc of Schnecksville, PA on Jan. 19,2016
Satisfaction Rating
Resolution In Progress
Beware consumers! Do not buy computers from Newegg! I purchased a computer from them which never worked. They advise me send it to a 3rd party repair service. Did what was asked. It was never fixed! This computer was send back 4 times and still was never fixed. They now refuse to return this computer.

Helpful? YesNo
Joe of Toledo, Other on Jan. 14,2016
Satisfaction Rating
Resolution In Progress
I placed an order with Newegg as I have for many years prior. This time they have failed in a significant way. My laptop HD is failing and I placed an order, they offered free shipping which I took advantage of, in the past this was 2 to 3 days at most. BUT NOW it is 6 to 7 days. This is unacceptable, I would have paid to have it shipped sooner - but they now have gone into the land of mass merchants - it gets there when it gets there mentality. Too bad - stay away if possible.

Helpful? YesNo
Craig of Prattville, AL on Jan. 14,2016
Satisfaction Rating
Resolution In Progress
"Terrible experience with Newegg so please avoid. Purchased a new laptop for my son for his birthday. Once we received it, discovered that it did not work. We were told to send back only the laptop and keep everything else (headphones, backpack, etc...) as they were going to send us a new one once they received the other one back (FIRST LIE). Once they received it back, they then changed their story and said they needed 10 business days to see if they would repair the laptop instead of sending us a replacement.

After the 10 business days, they then decided to just refund us part of the money because we kept the accessories as instructed. We advised that a would prefer that they just do what they promised and replace the laptop. They said that this model was now unavailable and they would not replace it with a laptop with comparable features. We even said we would take one that is a notch down but they refused. Now we have called several times to see if there were other options and they are not returning phone calls. Very sad that Newegg is this bad of company. Please consider buying from another company. These folks are unfortunately very bad news.

Helpful? YesNo
Darlene of Bear, DE on Jan. 14,2016
Satisfaction Rating
Resolution In Progress
I tried a 30 day trial membership and made a $29.99 order. When the item arrived was worth $1 and defective. It came in a crumbled up box with only Chinese writing. Inside for protection, there was a crimped up newspaper in the same language. How did UPS find me? Nothing was in English. I contacted Newegg for a return label and refund. NOTHING. Nothing for weeks and still nothing. When my trial membership was up, my Visa was charged twice! First was a "congratulations" when they took it out of my registered card. Secondly later on in the day when they made it look like a separate purchase, complete with an actual order number. When I contacted them for the first and second time about the billing mistake, they claimed to only see one takeout and my Visa was missing an additional $49.99.

Helpful? YesNo
E of 11, Other on Jan. 11,2016
Satisfaction Rating
Resolution In Progress
If you would like to receive a product late, use Newegg. If you would like to deal with a company that lies, use Newegg. If you would to deal with a company that doesn't respond to your queries, use Newegg. If you do not want any of these things then do not use Newegg. The worst company I have ever had to deal with. Stay away from Newegg today!

Helpful? YesNo
Brandon of Jacksonville, FL on Jan. 8,2016
Satisfaction Rating
Resolution In Progress
Similar to many other reviews, I ordered a refurbished iPad 4 without realizing it wasn't being fulfilled by Newegg. I received the wrong model which was severely damaged. After several attempts to contact the seller, Newegg finally got involved. It has been nearly a month and I still haven't gotten a refund even after returning the iPad to the seller at my expense per direction. Fortunately, I paid extra for signature confirmation which proved the seller received the package. Newegg has permanently lost my business and I have removed them from my companies approved vendor database.

Helpful? YesNo
Cara of Philadelphia, PA on Dec. 31,2015
Satisfaction Rating
Resolution In Progress
On December 6,2015, I purchased a computer and a MS Office 365 subscription. Immediately after placing my order, I tried to change the address for my shipment. But Newegg made it impossible to do so. When I tried for online chats, I was repeatedly told that the wait would be long (the first time, over 29 minutes at 11:59 pm EST; the second, during the day, over 49 minutes; the third, over 55 minutes). No one replied to my emails and I only received a response once I posted a negative review on SiteJabber. But even then, the response was slow and unhelpful. I tried to post a follow-up after my most recent problem, but SiteJabber is pasting over my original review with my new one and backdating the new review to the first one.

So here's the latest: I am now getting an error message that my Office 365 program is not licensed. So, I tried to start another chat session with Newegg. Here's the message I received: "5:49:05 PM undefined CS Team: You are next in queue... Estimated wait time is 0 hours 0 minutes 5 seconds.' It is now 6:19 (30 minutes later), and no one has come on to start a chat. So now, instead of telling me that it would more than 30 minutes to even start a chat with me, Newegg has apparently just decided to lie outright. Stay away from this company. What good does it do to get something at what seems like a good price when the company deliberately hides if there's a problem?

Helpful? YesNo
Jon of Lehi, UT on Dec. 31,2015
Satisfaction Rating
Resolution In Progress
I ordered a complete computer system on 12/22 using standard shipping, as I have done from Newegg for at least a decade. All of the parts I ordered (several order numbers) were shipped out the next day and all but one arrived as expected (within 7 days) except the $900 motherboard/processor. That item arrived at the second shipper location on 12/23 and there it sits. A day or two after I placed the order, Newegg put a delivery date of 1/5 on this item in the order on their website. Newegg knew they would miss their delivery promise but failed to notify me (I had looked it up just to see when things would get here - other items had begun to arrive).

OK, I was unhappy but not really irritated - that is, until I chatted with a Newegg customer service rep today. I patiently laid out the detail and his response was "It's with the 4 - 7 business day window." which it is not. She could have given me some better response, or explained things or whatever. I have been a very loyal Newegg customer for as long as they have been online (and before when they were in B. Dalton bookstores). Why did my other 6 or 7 items for this build arrive more than a week before this item is *scheduledfor delivery (that was my question). In this Amazon-defined online world where I place ~70 Amazon orders/year with zero problems (returns are immediately handled and questions answered properly), Newegg is falling behind.

I entered a satisfaction survey response today on Newegg's website. I have one outstanding order with Newegg, and it will be my last if I don't receive some reasonable response to my satisfaction survey comments. If they are willing to treat poorly a decade-long customer who has purchased quite a few systems from them, then I will no longer trust that they will do their best to meet my needs in the future. (Note that this system was spread across multiple orders on the same day (12/22) not just the one entered below.)

Helpful? YesNo
Mike of San Francisco, CA on Dec. 30,2015
Satisfaction Rating
Resolution In Progress
Order $150 monitor for Xmas on 12/13. Tracking says it should arrive 12/15. Miss Xmas. Didn't come by 12/29. Reached out to support 4 times. No response. Call in, call drops, no follow up. Utterly awful customer experience. Newegg woulda kept my $.

Helpful? YesNo
Pam of Washington, DC on Dec. 29,2015
Satisfaction Rating
Resolution In Progress
We mistakenly ordered two printers; when I asked about returning, I was given an RMA, but not an RMA label, which meant that we were responsible for shipping. Shipping would cost us $33 for a $60 printer. Newegg is a joke; will never purchase from them again.

Helpful? YesNo
Alex of Broussard, LA on Dec. 23,2015
Satisfaction Rating
Resolution In Progress
To make a long story short, Newegg shipped me two items in one box (water cooler and a processor) and when I received the box and opened it only the water cooler was inside. I filed a claim with Newegg and after a painfully long process of our long wait times to speak with customer service several times, we were told our claim was denied and they couldn't help us. I was flabbergasted. And since I told them the box didn't look tampered with they said pursuing a claim through UPS would be futile. I was out $374.99 because they said all of their stock was accounted for and they would do NOTHING to help me. I ended up filing a claim through the BBB, my bank (Regions) and filed a police report just have all my bases covered. Regions came through for me and returned my money to me after investigating the situation and is now pursuing a resolution with the company directly I suppose. I will NEVER order from this company again.

Helpful? YesNo
John of Pineville, LA on Dec. 22,2015
Satisfaction Rating
I first bought from Newegg in 2001 and have been a loyal customer, off and on, for a long time. Recently bought a new TV, arrived with half dead pixels. "Ok, no problem" I thought because Newegg was a good company, right? Oh man. It's now been over 2 weeks, I received the following promises: 1) "Your return label is 2 day." - lie 12/7/2015. 2) "Your RMA will be expedited." - lie 12/7/2015. 3) "I will set your RMA to be expedited and 2 day shipping back to you (other customer service rep, noting that it was standard)." - lie 12/18/2015.

I just got off the phone with "RMA specialists" - they were rude and hostile. I explained I was upset about this process and the rep noted "It will take 2-5 days to process your RMA. We just received it Saturday" (now Tues). I asked about the expedited RMA - "I don't see anything, well I see one thing here - I guess it might be faster than 2-5 days." Seriously? Not only will I not be able to give my Christmas gift that I ordered almost a month ago, but I hope I get it before New Year's... Pathetic process, pathetic customer service. I can even understand laziness, but for employees to get hostile with customers is beyond a business mistake - it's unacceptable.

Helpful? YesNo
John of Mobile, AL on Dec. 20,2015
Satisfaction Rating
Resolution In Progress
I ordered a hover board from Newegg and found out that they were catching on fire the next night. I reached out to the seller 4 different times to cancel the order with no response. So I contacted Newegg chat support thinking I am just going to tell them that it's been 14 days and the tracking number has no activity and they will see what's going on and I will get my money back. I was wrong though. NewEgg wanted to contact the seller one more time on my behalf and give them 48 hours to contact me back. So I waited 48 hrs and then they wanted to contact them one more time. And now they are telling me they want a special marketplace representative to reach out to the seller and contact me. So another 3-7 business days to contact me back.

It has already been 17 days since the order. The tracking number still pulls up absolutely nothing, not even a scheduled pickup date. Even if I did get a response back from the deadbeat seller that is going to be after Christmas and I am going to refuse shipment anyways because I am not interested in giving my 10 year old niece a product that catches her on fire. I thought every company waits until the product ships to charge you. Newegg not only charges you before it ships. They hold you hostage to a seller with defective products that has shown absolutely no effort to even fake legitimacy.

I have wasted 3 hours with Newegg support and they are still siding with a ghost seller that doesn't even respond to them. I asked for a manager and they said they do not have a manager present. They can get one to contact me on the next business day. Like I can just answer every call while I'm at work and spend 3 hours while I'm on the clock telling Newegg for the 8th time I don't want a replacement. The product catches on fire and the illegitimate company that sold it on your website has not even sent me one to replace. Are you kidding me? I'm in awe of how horrible this company is.

Helpful? YesNo
Mukesh of Seattle, WA on Dec. 17,2015
Satisfaction Rating
I ordered Nexus 9 from Newegg during Black Friday. I got an old used device and that also after almost 10 days, although I had ordered a new one. I have been following up with the Newegg customer care for the last 3 weeks just to get the refund. They still need time to look into the issue. I never experienced such a horrible customer service ever.

Helpful? YesNo
Matthew of Houston, TX on Dec. 16,2015
Satisfaction Rating
I ordered a laptop on 11/14/15 and UPS lost it in route on 11/20. I was promised my money back on 11/24 and made multiple calls wasting hours of my time. I was promised my money back again on 12/7 along with a gift certificate for $50 and a call of confirmation by the end of the day. On Dec 15 they said my money was transferred to my account but it would take 3-5 business days to hit my account less the $50 "gift" to spend money at Newegg for a product that I most likely will never see. Today is December 15 after another hour long wait on hold they did nothing once again. Do not purchase anything from Newegg. You are simply rolling the dice.

Helpful? YesNo
Ron of Hansville, WA on Dec. 15,2015
Satisfaction Rating
I ordered an Epson L310 printer. Price couldn't be beat. No shipping. However, product came from Korea. No problem yet. Then enclosed directions all in Korean or other language. Called Epson and they said product not supported in this country, only overseas. I called Newegg and explained my predicament. The customer service rep was very courteous and said he would email the source in Korea for a return authorization. In a couple of days I heard back from Korea. They gave me the USA internet address for online manual and said there is 1 year warranty with 3 month postage paid. The printer works well, I am satisfied, and would recommend Newegg, with certain caveats.

Helpful? YesNo
John of Cottonwood, AZ on Dec. 11,2015
Satisfaction Rating
Bought a power supply. One of the motherboard cables wasn't included in the package and no info was provided on the advertised rebate. Emailed them because the "chat" is ALWAYS unavailable. Got an auto-response saying they would get back in 3 to 5 business days. It's been a week and not a word. Since then I've also determined that the power supply is dead. Tried calling but their phone is messed up. Just a recording that goes part way and keeps starting over and over and over. No chat, like I said. I emailed them but based on my current experience, I don't expect to hear from them. Their attitude is obviously "Buy something and if you have a problem, too bad. We will make it impossible for you to return it". I will never buy something from these guys again and recommend everyone stay away because you'll get burned like me.

Helpful? YesNo
T of Ardmore, OK on Dec. 11,2015
Satisfaction Rating
Game was purchased with $300 pc hardware from Newegg. Hardware received but need pass code to get game. Newegg customer service is permanently busy with no response. Phone not answered. Only can call during day hours. Online chat shows next rep avail in 6 minutes then keeps changing forever. I would not recommend purchasing any Newegg product this Christmas season unless you want terrible headaches.

Helpful? YesNo
Dennis of Wheaton, IL on Dec. 11,2015
Satisfaction Rating
I ordered a computer combo package (case, mobo, cpu, memory, HDD) from Newegg. The case I received was complete junk -- flimsy and poorly made, and the power supply was DOA. Well, just return it, right? This is where the combo return policy bites. For items purchased as part of a combo, the refund on any returned item is decreased by the amount of the total discount on the combo package. The case cost $45, the combo discount is $41, so it would cost me more to return the case than I would get as a refund.

Helpful? YesNo
Ymar of Los Angeles, CA on Dec. 10,2015
Satisfaction Rating
I ordered it on Sunday and it arrived on Monday. Newegg always exceeds my expectations with their super fast shipping. There was a problem with my order. My first problem with Newegg.com after too many transactions to count. I waited a week for a response to my email. I waited two days for a response to my second email. Then I spoke to Marvin *** on chat. After bad experiences with the biggest retailer in the world I had low expectations. I thought I would have to eat my losses. But Marvin *** resolved the issue without any other hassles. Thanks Newegg! Thanks Marvin !

Helpful? YesNo
Maria of Ocean View, DE on Dec. 10,2015
Satisfaction Rating
I ordered and paid for an Acer Aspire Laptop - a Christmas gift for my husband. Two days later I receive an email stating that "they are unable to fill order as my cc was not verified". I called customer service and was placed on hold for 43 minutes. I spoke with Victoria who looked into issue and was unsure as to where breakdown was. I was instructed to replace order which I did along with purchasing antivirus as well as Microsoft Office.

I received not 1 but 2 emails stating that 2nd order was being processed. I then received a 3rd email on the same day (12/10/15) stating that again my credit card was not verified. This time I was on hold for close to an hour and was again told, this time by George, they weren't sure of the problem. My laptop order was again "voided" however, they were not able to refund me for the antivirus AND the Microsoft Office. Never in my life have I experienced such horrible customer service! I was able to buy my husband's laptop on Amazon for same amount of money.

Helpful? YesNo
Greg of Greenacres, WA on Dec. 7,2015
Satisfaction Rating
I placed an order online for an Xbox One Forza 6 Bundle ($399) as a Christmas gift for one of my kids. The order process was good, no issues there. About a week or 10 days later, the item arrives. I opened the box a few days later only to discover a completely different product in the box. It was just an Xbox One game (that I didn't order). The packing slip enclosed in the box had the correct item listed on it (the Xbox One) so I don't know how someone at NewEgg could screw this up and not read the packaging slip. I called NewEgg to get this sorted out, after being on hold for 45 minutes, I finally spoke with someone.

He was less than understanding, never once apologized for the screw-up. Said I would have to return the item I received first before they would consider sending out the correct product. Said it would take up to a week after they received the item before it would ship out. This is totally unacceptable to me. Never again will I shop at Newegg!

Helpful? YesNo
C of Seattle, WA on Dec. 7,2015
Satisfaction Rating
I purchased a product at Newegg.com and it turns out it was actually sold by a third party company, Adorama. Adorama then sent me the wrong product. When I contacted Adorama to exchange what I received for what I actually ordered they referred me back to Newegg.com. It took me over 2 hours to talk to a person at Newegg.com and when I finally did, they said that I have to take up my issue with Adorama. So, I went full circle and neither company accepts responsibility for me receiving the wrong product. Amazon Marketplace works well, because Amazon takes ownership of the customer experience. Newegg.com does not. So, I will not buy from Newegg.com or Adorama.com in the future.

Helpful? YesNo
Steve of Boise, ID on Dec. 5,2015
Satisfaction Rating
Before I was a "Premier" member, my orders would take about 4 days to arrive. Now with "Premier" 3-day shipping, it takes at least a week. This is on 3 different orders in a row so I know this isn't a coincidence. I called them today about it and all they had were empty excuses. Evidently, the first day of your order doesn't count as one of the days, the weekends don't count, but I can deal with that. So there's 3 days of the week that don't count as 3-day shipping... That still leaves at least one extra unaccounted for day.

My advice, stay away from their "Premier Membership" scam. You'll get faster shipping without it and you'll be treated better by their customer service. Before if I had a problem, they would try to remedy it quickly by giving me some store credit or free merchandise. Now that I'm "Premier" they just tell me to deal with it... I run a computer shop and I've ordered hundreds of thousands of dollars worth of merchandise from newegg. I'm done with them!

Helpful? YesNo
Rebecca H. Of Cordova, SC on Dec. 4,2015
Satisfaction Rating
Phillips SHB 4100. This is the very first time I've ever had issues with Newegg or anything I purchased through Newegg. The lady I spoke to on the phone was helpful though I felt frustrated by the experience - not due to her but due to the fact the situation happened at all. I purchased two sets of the mentioned headphones for my husband & myself to use with our Windows 10 desktop computers. Nowhere - that I personally saw did it state you had to have bluetooth dongles or anything like that. It was my understanding with windows 10 that it came with bluetooth & it was a simple matter of plugging in & enjoying.

Unfortunately that is not the case with these headphones. I unboxed both plugged them into the two computers and let them charge a bit. Then attempted to connect them to the pc without any luck. Within the hour that I got them from the front door I've been frustrated; even angry at the lack of help or ability to try and resolve the problems. Attempted to contact the maker of the headphones heh. That's another review in itself. We even tried drivers that someone suggested with no luck. Now I'm sitting here waiting to receive the RMA via email because my husband's are already broke. Not that we could use them to begin with. For those that get these & they work enjoy the extremely short cord it is proved with. I had read on the site that the cord was supposed to be 3ft - perhaps I misread but I don't even think the cord is 2ft to be honest that or I'm taller than I thought because I'm 5ft 7in and it barely past my knee's in length.

Helpful? YesNo
DEBBIE of Richmond, VA on Dec. 2,2015
Satisfaction Rating
I purchased 2 gallons of Varathane poly to refinish floors. I purchased them with Newegg because they had the quickest shipping and I have a deadline. The order didn't go out for days. The product was then damaged and discarded by UPS. I was told by Newegg that I should hear from the selling company in several days. I need to purchase the product locally now at a higher price and, according to Newegg, "Wait for a refund on the original purchase." I was on hold with the chat window for over an hour and while I was typing a response (because they don't bother to read what you type) I got the warning that they had been waiting for 3 minutes and were about to disconnect.

I was also told that they were overwhelmed with customers (on their customer service for complaints) and had a huge back log and long wait times. That did not speak well for them. I won't purchase from them again and will go through my bank in the morning to try and get the purchase refunded. They are so backlogged, I don't trust them to refund. They need to take a lesson from Amazon, 8 years and never a problem that wasn't taken care of immediately.

Helpful? YesNo
Hayim of New York, NY on Dec. 2,2015
Satisfaction Rating
I purchased a Samsung tv from Newegg that was delivered damaged. They refused to return it claiming the shipping company is at fault. This is total fraud. It is not my responsibility to go after the company's shipper. If the product is damaged they should take it back no questions. I will not purchase anything from them again.

UPDATE #10
Today's response from Newegg, suggesting this is a brand new case and turning it back to me to arrange for service, truly incredible:

"I have only just received your emails as of yesterday, I apologize for not being able to respond right away. I am showing the service center Superior Innovations has been approved for servicing your unit, please wait on their phone call to schedule an appointment time or you may call them at ***636."

Kathleen Bland
Regional Service Coordinator & Claims Control

AIG U.S. Service Programs
650 Missouri Avenue
Jeffersonville, IN ***

T ***784 ***@AIG.com
Hours 9AM - 5:30PM
http://www.AIG.com

UPDATE #9

Elizabeth et al:

Just completed a phone conversation with a "Barry".

Apparently from Knoxville, Tn.

Not sure who he works for because he would not tell me.
He said he works for Service Net, which is obviously not true. He's a sub.
***690.

He asked me what is the problem with my note book.
I don't even own a notebook.
After continual pressing to "Barry" requesting where he got this information and his refusal to tell me where his techs come from he said.
***@servicedirect.com

He also reinforced that "Oh no, can't do anything today, it's too late"
When asked how many tech's he had:
"Oh, a whole bunch down there"

Nick, why no answer?
Elizabeth, Why are you hiding?

UPDATE #8

Rick Spencer and James Banzer,

I just finished speaking with an "Aaron" at you office. He would not give last name.

Aaron says he does not have a record of my case going through "triage":
RICK, you personally connected me to:"triage" a week ago.
That conversation ended with the "triage" dude saying "Well, there's not a lot we can do with an all in one computer".

When I told this to Aaron his response was that you are a "third shift person" and our conversation really doesn't count.
RICK, I insist that you speak to this "Aaron" person and confirm with him that I already did this "triage" process.
I am headed to the state of Indiana Consumer Protection Dept.

UPDATE #7
Response from Newegg during today's chat...

Hi David,

Customer still does not receive any call from Service Net by the end of 1/19 regarding the issue for the order # ***. Could you please contact Service Net to further assist customer at this point? Thanks.

UPDATE #6
Tomorrow begins day 10 since original chat with Newegg.
Nothing.

UPDATE #5

Why do you not have a time frame?
You've had a week to work on a 2 minute phone call.

UPDATE #4

Hello!

Thank you for contacting Newegg Customer Service.

Due to the large amount of contacts we are receiving during this holiday season, your email may not be responded to within a reasonable amount of time. We apologize for this inconvenience.

We would recommend using our other contact channels:

Chat with Us: http://kb.newegg.com/ContactUs/ChatWithUs (24/7)
Call Us: ***119Call: ***119 (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)
Text Us: NEWEGG (***) (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)

We invite you to visit our knowledge base where you may likely find the answer to your question.

We value your business and look forward to serving you soon.

Please do not reply to this message, as it has been generated by our automated system to let you know we have received your email.

Your Newegg Customer Service Team

UPDATE #3
Hello Ron,
I apologize the information I received from the phone agent did not match the information you received from Mr. Banzer. To clarify, Mr. Banzer works for Service Net and not with us here at Newegg. If you do not hear anything after the two business days quoted in the email you received, let me know so I can get in contact with Service Net again to find out what is going on.
Thank you,
David Tafoya

Another day, another apology from you.
Another day, another buck-passing.
Another day, no responsibility taken for your own companys defective product.
Another day, you have not a clue as to what is "going on"
Another day, another day with no working computer.

UPDATE #2:
Nothing.
Precisely what has been done to correct their, by their own admission, error.

UPDATE:
My original review is reinforced by "David" from the "we don't care" dept.
Here is his response when I promptly replied to his request for information concerning my defective product:

Hello!

Thank you for contacting Newegg Customer Service.

Due to the large amount of contacts we are receiving during this holiday season, your email may not be responded to within a reasonable amount of time. We apologize for this inconvenience.

We would recommend using our other contact channels:

Chat with Us: http://kb.newegg.com/ContactUs/ChatWithUs (24/7)
Call Us: ***119Call: ***119 (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)
Text Us: NEWEGG (***) (Monday Friday 5:30AM 5:30PM; Weekends 8:30AM - 5:00PM Pacific Time)

We invite you to visit our knowledge base where you may likely find the answer to your question.

We value your business and look forward to serving you soon.

Please do not reply to this message, as it has been generated by our automated system to let you know we have received your email.

Your Newegg Customer Service Team

No boring speech.
I Have available for any interested party a copy of a three hour chat reflecting only the truth about this putrid company.
No exaggerations, no bias, no fluff; just the truth.
Do not buy here for any reason.

My back-order, that is unlikely to be in stock for months, because there was a verification issue that could have been resolved better. Customer ID: *** Account number: *** Product: Asus ROG Zephyrus S17 The verification check that caused this failure: The name on the shipping address supplied did not match the name on the billing address that were supplied. (which is not an issue literally everywhere else we frequently order from) On 06/30/2020 at 03:33:01 PM my husband and I placed a pre-order/backorder on the product mention above, we did so from his account of which the identifiers are mentioned above as well. In order to place such an order we needed to provide our shipping address and my card information. The money was not taken out of my account at the time since Newegg states that the card will be charged as soon as they are ready to ship. In order to make sure there was not going to be an issue I had called my bank that day to increase the spending limit, however for the reason stated above, that was useless. I decided to call Newegg customer service that day instead, they looked at our order (MUST HAVE SEEN THE SHIPPING AND BILLING INFORMATION), and reassured us that everything was going to be fine because other than the first attempt to charge the card failing due to the spending limits we would have 3 business days to fix that and try again. The reason we did not use my husbands card is because he is an immigrant and therefore doesn't have a bank account in the US yet. At this point the customer support representative should have told us about the issues that were going to happen, as we could have changed the order at that time. (making the names match) 11 days go by (so on July 10th) and the attempt to charge my card failed and they put the order in hold. At this point someone could have pointed out that there were multiple issues at play, (1. Payment declined due to purchase limit. 2. Names not matching on the billing and shipping addresses.), but again Newegg failed to see the logic behind doing that. On July 13th I complete the necessary steps to complete the purchase and they charged my card successfully, notably we were still only notified about the payment not having gone through and not about the different names on the billing and shipping addresses. Later that same day they sent out an email that the order was cancelled because of a "verification error" (they did not specify WHAT verification error) and that our order could still be placed again (as if they held the item for us, or perhaps didn't fully cancel the order). Upon trying to order again were told that my husbands account was suspended, notably the order was CANCELLED BUT WE WERE NOT REFUNDED. While my husband filled our an online form with Newegg customer service, I called them. This is how we figured out that the mismatching names were likely causing the issue. After my call we were refunded. This could have been solved without us losing our backorder. The order perhaps should have been put back on hold until the issue was resolved, IT SHOULD NEVER HAVE BEEN CANCELLED. This was supposedly done under the guise to counteract identity theft, which I can prove, would not have been effective and here is why. All it took was a call to customer service to get the money back instantly, but that call did not require me to identify myself with information a potential impostor that placed the order would not have. I was asked for my name, my husbands name and the address we live at, which are all things that had to be entered at some point by the "impostor" so therefore didn't verify a single thing other than the ability of the "impostor" 's ability to keep track of previously entered information. The actual way this would have counteracted identity theft would have been them placing the order on hold, notifying us we would have 7 days to verify our identities with gov. ID's and if we failed to do that then the authorities would be notified. Noteworthy mention, as I called my bank twice there was no way they would have messed this up for us.

I've been using Newegg for a few years now and I gotta say, the prices are pretty good. But let me tell you, the customer service is a whole other story. I wouldn't trust them to sell me a computer, that's for sure. I once bought a netbook for over $400 and the motherboard died within a month. When I contacted Newegg, they basically told me to deal with the manufacturer myself. Not cool, man.

But I gave them another chance and bought a used blackberry since my phone had died and I was still under contract. The website said it was compatible with Verizon and I even called Newegg to double-check before I bought it. They assured me it would work, but when I got the phone, it didn't work at all. When I called customer service, they tried to blame it on me or Verizon, but then someone went and changed the website to remove Verizon as a compatible carrier. I was lucky I had printed out the ad before I called because something just didn't seem right. By the next day, the ad was completely gone. I did eventually get my money back, but what a hassle.

I thought I'd be safe buying SD cards for my son and me as a Christmas gift since they don't have any moving parts. But my card died after only 10 days. I emailed for an RMA and sent the card back, but the card was no longer available. Instead of contacting me to see what I wanted to do, Newegg just sent me an email saying they were going to refund my credit card. To their credit, they didn't know my bank had been closed, but when I contacted them to let them know, the woman I talked to straight-up lied and said the refund had already gone through. Um, no it hadn't. I'm still trying to get my money back and if I don't see results soon, I'm gonna have to dispute it with my bank. And then I'll probably get banned from Newegg, but honestly, I don't even care at this point.

If you've had any issues with false advertising from Newegg, I encourage you to file a complaint with the Attorney General. It seems like this is a common problem and something needs to be done about it. And to the guy who spent $25,000 and had no complaints, good for you, but I'm just waiting for the other shoe to drop.

Newegg is a website that offers a variety of products for purchase. When it comes to shopping, Newegg does a pretty good job.

Customer Support- Customer support can be a bit frustrating. Whether you are talking on the phone or using the email/chat service, you may have to repeat yourself multiple times. The service reps may not always listen to you, which can be annoying. They may ask you questions that you have already answered, like "did you check with your neighbors?" or "could someone else have picked it up?" It can be frustrating when you have already explained that you live alone. The people who work in customer support may not have a lot of technical knowledge, which can be a problem when you are buying from a tech website. It would be nice if they hired people who knew more about technology.

Price- The prices on Newegg are usually pretty good. They are competitive with other websites. Newegg also offers a price matching service, which is helpful. Sometimes the price match guarantee is valid even after you have made your purchase, which is a nice feature.

Marketplace- The marketplace on Newegg is not always reliable. The sellers may not be held accountable by Newegg. If you have a problem with a transaction, the best advice you may get is to contact the seller. This is not always helpful, as some sellers may not respond. It is a good idea to use a credit card or PayPal when making purchases on the marketplace, as this can help protect you if something goes wrong.

Shipping- Shipping is usually done correctly on Newegg. If you have a faulty product, Newegg will usually send you a pre-paid shipping label. If they do not offer you a label, you may need to contact them and explain your situation. It may take some effort, but it is usually worth it. If you need to return a product that is not faulty, you will need to pay for the return shipping. This is standard in the industry, but it can still be frustrating if the product was not as described.

Overall, Newegg is a decent website with good prices. While there are some issues with customer support and the marketplace, the prices and shipping are usually reliable.

I recently made a purchase on Newegg for a video card that cost me a whopping $725, including shipping. I was eagerly waiting for my package to arrive, but to my dismay, I received a notification from FedEx stating that my package had been delivered. However, I couldn't find the package anywhere. I was extremely disappointed and frustrated with the situation.

I immediately contacted Newegg and started a claim. They informed me that the seller had provided "proof" with a POD FedEx order that the card was delivered. I was instructed to contact FedEx to sort out the issue. I tried calling FedEx multiple times, but their automated phone service almost drove me insane. After three call attempts and 30 minutes later, I finally had a Supervisor on the line who spoke English. FedEx filed a claim, but the next day, the FedEx delivery guy showed up, telling me he remembered he delivered in "this neighborhood" shrugging his shoulders. I was still left with nothing - no card, no money.

Newegg pointed to the seller, and the seller pointed to FedEx. FedEx said the package was delivered. Everyone claimed: "Not our responsibility." One week after ordering the card, I was out $725 and had no merchandise.

Next, I filed a claim with PayPal asking for my money back. Newegg provided the "fake proof" POD from FedEx to PayPal, claiming the card was delivered. I showed that a signature was required on this delivery, but that was brushed under the table with a note from Newegg stating: "Additionally, we will pass on that information to our seller as they should have required a signature for the package." Saying in a friendly way basically: "but nothing we can do..."

Two days later, the card was suddenly in front of my doorstep. A kind and honest neighbor brought it by, after it was delivered to the wrong address. In summary; FedEx lied. They did NOT deliver the video card to my home. The Vendor hid behind a "fake delivery confirmation" from FedEx, and Newegg shrugged their shoulders, basically claiming "Nothing we can do."

I was extremely disappointed with the way Newegg handled the situation. No one seemed to care about me as a customer. As long as they had my money, all was well. Newegg, their vendors, and FedEx blamed me for the missing merchandise. In one of the correspondences, Newegg even suggested that it was probably stolen, so guess what? They suggested that I file a police report. If I didn't have honest neighbors, I'd be out the money with nothing to show, except the runaround, chasing after my lost money.

And if that wasn't enough, now my $425 motherboard that I ordered from Newegg two weeks ago has not been delivered. I filed a claim with Newegg, but I am not a mind reader, so I have a good guess what happens next...

I have spent a lot of money over the years with Newegg, but I had a bad experience last year. I thought I would give them another try, but it was a BIG MISTAKE on my part. I hope they can improve their customer service and take responsibility for their mistakes in the future.

I've been a loyal customer of Newegg for a whopping 20 years, but I gotta say, my recent experience has left me feeling pretty sour. I placed a big ol' order for about $5,000 worth of computer parts, but things quickly got confusing. Newegg broke my order down into a bunch of suborders, but they wouldn't tell me how many until everything had shipped. What's up with that? I mean, everyone asks for your order number, but how am I supposed to know how many orders they made from my one big order?

But that's not even the worst part. Newegg has this crazy demand that certain packages be signed for in person, no exceptions. Not even if you leave a slip on the door! Now, I get that maybe this makes sense in a big city, but I live out in the boonies. My closest neighbor is more than half a mile away, and we don't have package theft around here. I've received all kinds of stuff on my doorstep over the years - wine, ammo, tobacco, you name it - but Newegg won't leave my computer parts unless I'm there to sign for them.

So, I called up UPS to see if there was any way around this, but they told me that the requirement was made by Newegg themselves. And get this - I've received hundreds, maybe even thousands of packages over the past decade, and I've never once had to be there to sign for them. But now, if I want to get my computer parts, I have to stay home all day waiting for the UPS truck to come. And since Newegg broke my order down into who-knows-how-many suborders, I have to do this for at least a week. I don't have that kind of time to waste, you know? I gotta work to earn the money to buy this stuff in the first place!

And here's the kicker - Newegg never even mentioned this crazy signature requirement when I placed my order. I had no idea what I was getting into until the packages started arriving. And when I called up Newegg to ask about it, they couldn't even tell me why the requirement was there or how many packages needed a signature. Some boxes were left without a signature, but others weren't. It was a complete mess.

It really seems like Newegg designed this system to maximize their profits and minimize their risk, without any regard for how inconvenient it is for their customers. I mean, I get that businesses gotta do what they gotta do, but most companies at least try to make things easy for their customers. Not Newegg, though. When I asked them to drop the signature requirement, even offering to take liability for anything that went missing, they refused. And when UPS called them up with me on the line, they still wouldn't budge.

So, I gotta say, unless you're into playing these kinds of games, I'd avoid Newegg at all costs. It's just not worth the hassle.

I recently bought something from Newegg, but unfortunately, I had to go through a Newegg Marketplace Seller to get it. I didn't have much choice since the local online retailers were out of stock on this item. After I placed the order, I realized that it was coming from China. I received a tracking number that didn't register on any carrier website, so I started to inquire. After 10 days elapsed, I started to check the local online retailers again. I purchased the item again from Amazon and had the item installed in my computer. I checked with Newegg, and after 14 days, my item still hadn't left China.

I blame myself for not reading all the fine print about where the item was coming from, and I failed to read the incredibly terrible feedback on this seller, posted by Newegg's customers. After 18 days, the item still hasn't reached the US, and the seller responded to my inquiring email with a message that was difficult to understand.

I have a big issue with the last paragraph of the seller's response. What is the purpose of that inflammatory remark..."YOU ARE NOT ABLE TO STOP US CRUSHING THE AMERICA MARKET"? Worse yet, Newegg removed my marketplace seller review and didn't inform me they were doing so. The review was a cut and paste of the seller's response above... nothing more, nothing less. The review was entitled "I will let the seller review themselves."

I did a little research and found out that the founder of Newegg is Chinese and employs many Chinese employees. I don't have a problem with Chinese people, but I believe that the seller and maybe even Newegg have a problem with the American people.

I am not asking Newegg for much. I didn't ask for a refund, and if I ever receive the item, I will probably just keep it as a spare. My only request of Newegg was going to be to reconsider using a seller that has such awful reviews and that would dare send such a ridiculous response to a NEWEGG customer. There is no way they are going to do anything about this until their bottom line takes a hit because their customers are buying elsewhere. I believe this because they immediately pulled my review and the company's connection to China.

I don't know how others feel about this, but I feel hurt by Newegg's lack of concern and insulted by what I view as Face to Face's awkward, anti-American remark. I hope that Newegg will take this seriously and reconsider their relationship with this seller.

I was on the hunt for some hard drives to build a home NAS server. I needed something that could store a lot of data in one place that all my computers at home could access. I stumbled upon Newegg and saw that they were selling OEM 14TB Seagate Exos X16 14TB drives for $199.00 with a 3-year warranty. The seller was Newegg, so I thought that was a plus. On 9/9/2022, I placed an order for 4 of these drives for my NAS server. A few days later, the drives arrived in the mail.

Upon opening the package, I noticed that they only sent me 3 drives instead of the 4 I originally ordered. I was disappointed, but I was relieved that the three drives were functional and I was able to use them. However, I was concerned about the packaging. Hard drives are sensitive to bumps, drops, and sudden movements, so most companies will ship them in foam or plastic molds to keep the drive secure. The 3 drives I received came in bubble wrap sleeves shoved in a loose fitting box. The only reason they made it to me functional was that the 3 small boxes were in a larger box. The pictures show that minimum packing was used to ship this.

I contacted Newegg and explained that they sent me 3 drives and I was missing the 4th drive. I made sure to include photo evidence to back up my claim. Eventually, Newegg sent out the missing 4th drive that I was lacking a few days later. On 9/20/2022, my 4th drive arrived, and when I went to retrieve it, I knew the outcome was not going to be good. When I picked up the package, I could hear the drive moving around inside. Of course, I took pictures of the package and the drive for documentation purposes. You can see that Newegg used even less packaging this time around. The drive was placed in a bubble wrap sleeve, dumped in a box, and shipped.

I installed the 4th drive, and it was DOA as I thought it would be. It just makes a continual clicking noise inside the computer. On 09/23/2022, I contacted Newegg yet again and explained the situation to them. I was told to send the bad drive back to them, and upon receipt, they would ship yet another replacement drive to me. I made sure to include images of the packaging when I spoke to Newegg. The frustrating thing is that none of this has anything to do with my actions (aside from using Newegg) and everything to do with them.

One would think that a seller of computer parts would understand how fragile computer hard drives can be, especially when shipping them to customers. If the first person shipping my order had actually counted past 3, we might not be here to begin with. Dealing with Newegg customer service, you would think they would have some empathy for this situation. There were no offers on their part to expedite the situation or even suggest a discount. The ongoing theme of this experience is doing the bare minimum to get by.

I already regret using Newegg due to all these delays. My NAS server is still waiting for the 4th drive so I can bring it online, and I am just hoping that Newegg can figure out how to mail a hard drive so I can put all of this behind me.

I recently ordered a laptop from Newegg in late November. Unfortunately, the operating system didn't function properly, so I had to send it back in December. I received an email from them claiming they received it the day after they actually received it. The email stated that I had to wait 7-10 days for them to inspect it for defects since they can't possibly take my word for it. If they decide there is no defect, I will be charged a restocking fee that is ridiculously high. Even though a customer service rep assured me that I wouldn't be charged the restocking fee since the symptoms I spoke of showed it was obviously defective, I continued to wait for a refund, fully expecting they wouldn't possibly even take the full 7 days to refund me since that seemed like a pretty ridiculous amount of time to wait when you have already returned the item.

Unfortunately, nothing happened. I contacted them three times throughout all this, once through email, one phone call in which they hung up on me after I had already waited 30 minutes for a callback and been put on hold because I told them they had horrible customer service and they had to get a supervisor, which means put you on hold and hang up on you apparently, and once through my financial institution since time had passed and passed and I figured I better tackle the situation and file a claim before it was too late. They were full of excuses every time and offered no solutions other than the good old "request to expedite" which really means request to throw your stuff to the bottom of the pile and take as long as possible to do it.

We ended up agreeing that if I had my refund by a certain day we wouldn't file the claim. The day came and all I had was two emails from Newegg claiming they refunded me, one including a "receipt" and then a whole lot of nothing reflected on my account. Not even a pending yet. So after three different people have claimed they put in a request to "expedite" my RMA which apparently is a nebulous acronym for some cloudy concept having something to do with actually getting your refund eventually, someday, possibly, it took forever anyway.

So after spending hours on the phone which no one should have to do to get the refund they are owed, possibly fruitlessly since it took them 23 days to refund me anyway, I finally got a refund about 5 days after they sent a receipt for it. The only reason I didn't file a claim against them from my financial institution on the day we said we would if I wasn't refunded by then was because when the institution called me I had had an awful week of being sick and had a death in the family so I was too exhausted to deal with it.

If taking 23 days to get you your money back is their idea of expediting it, I would have to say this company is beyond awful and just wants to hold onto your money as long as possible, or perhaps make it take longer on purpose to piss me off since I outright told them in all of this I have no intention of ever purchasing anything from them again? Hm, maybe. I don't know and I really don't care, but I would advise against doing any sort of business with this place to save yourself a lot of grief and time!

I've been a loyal customer of Newegg for over a decade now. I've never had any issues with them, even though I've always been wary of their exchange policy for CPUs. As someone who has built countless PCs over the years, I've come to realize that CPUs rarely come dead on arrival, so I never really gave it much thought. However, my opinion of Newegg changed drastically on January 18th, 2016.

I was deployed in Afghanistan at the time and decided to build myself a serious workstation. I chose Newegg because they ship to APO addresses, even though it's super slow and expensive. I added all the components to my cart and clicked buy. But then, I noticed something strange. Newegg wouldn't ship the 5960x processor to my APO address for some inexplicable reason. So, I decided to ship the CPU to my ShipItAPO service and the rest of the components directly to my APO.

I kept an eye on the tracking information for the CPU and noticed that by the 27th, I still hadn't received an email from ShipItAPO that they had received the package and were forwarding it to me. I checked with UPS and found out that the CPU had arrived in the city where my PO box was located, but it never got on a truck for delivery. It was most likely stolen by a UPS driver. I immediately opened a claim with UPS and Newegg, giving them my claim information from UPS. UPS said they would follow up to find the package and settle the claim with Newegg. Meanwhile, Newegg said they would send me a replacement in 7-10 business days.

I wasn't happy about the additional 2-week wait, but I trusted Newegg to follow up properly like a decent company would. However, 2 weeks later, I got on chat again to ask about the status of my replacement. They said it was with the claims department and they would ship it out as soon as the claim was settled. I told them that UPS had settled the claim and closed it on the same day I opened it, so what was the delay? The customer service representative told me that the UPS site still said they were looking for the package. I couldn't believe it. Was Newegg's claims department really just looking at the tracking page for UPS and not actively doing anything to recover the claim?

It's now February 17th, almost a month since I placed my order, and Newegg is still waffling about giving me a replacement CPU. I opened another chat session to let them know they had 24 hours to ship me a replacement or I would dispute the claim with AMEX. Four hours later, I still hadn't received confirmation. I was beyond frustrated. I don't care if Newegg cancels my account because I will never buy anything from them again. Almost every other site has better prices anyway. I just want my CPU, and I don't understand why Newegg is making me suffer because of issues outside of my control.

Newegg's canned customer service responses on these reviews do nothing to instill faith in this company again. As customers, we pay their bills, and we deserve to be treated with more respect. I will be steering all of my colleagues away from Newegg, and anyone who cares to listen will be given the story of their worthless customer service. Newegg needs to change their policies and start treating their customers better. It's been three weeks since I filed the lost package claim, and I still haven't received my replacement CPU. Newegg, send me my replacement CPU. You have four hours to send me confirmation.

I ordered a copy of Windows 7 from Newegg on May 21, 2016. The order number is ***. I received it on May 24. To install it, you need a product key, which is a series of numbers and letters, as with any Microsoft product. Because this was packaged for an OEM, which means the OEM was supplying a computer as part of the product they were selling, there was a sticker on top of the product key that was intended to be attached to the computer being supplied by the OEM.

The instructions were to remove the sticker by peeling it off gently. However, this was impossible. It appeared as if the sticker had dried up, and I could not peel it off; it came off in tiny little bits, which left dried up glue that obscured the product key. I tried for 20-30 minutes to remove the sticker and the residue so I could see the key, but eventually, I pulled up part of the paper, making the key unable to be read.

I called Newegg on the 25th and spoke to Jess Garcia. I sent her pictures of the damaged key, which are available for your viewing. Newegg claims that their policy is to neither replace the software nor refund the money. So I said I would buy the software again, but insisted that THEY remove the sticker before they sent it to me. I offered to pay extra for this service. They refused. The case was sent for review by a supervisor, who notified me the evening of May 25 that their policy stood, and they would do nothing to remedy what I consider to be their defective product.

I find that highly unreasonable. I paid the money in good faith and they sent me a product that was impossible to use following their directions. The Newegg position is that their refund policy was agreed to by me. On the web page I ordered from, the bottom line is: Return Policy: Consumable Product Return Policy. I guess they expect you to go find that policy and read it. I would suggest that puts an undue burden on the consumer, and is a violation of California law that requires refund policies to be clearly identified.

I also contend that software is not a consumable product in the sense defined by the California statutes, and that since the product was defective as delivered, the consumable question is a moot point. I have referred this to the Better Business Bureau of San Jose, CA. I have also registered a dispute with AMEX over the charge for this item.

Because Newegg was, in my opinion, completely unreasonable in not accepting my offer to repurchase the software as long as they removed the sticker, and I even offered to pay extra for that service, I am looking for a full refund of my money at this point. I purchased the software from Amazon and installed it with no issues. I supplied information to Newegg to confirm that purchase, and it's also a different version of the software, so there can be no claim that I installed the software by Newegg, recorded the key, then smudged the key intentionally. I can provide a screen shot from my computer to document that claim.

I recently had an experience with Newegg that left me feeling frustrated and disappointed. I ordered two items from their website, but when the package arrived, only one of the items was inside. I was confused and disappointed, as the box had a shipping confirmation for both items.

I decided to call Newegg's customer service department to file a claim for the missing Intel Core Processor. Unfortunately, I had to wait on hold for over an hour before I was able to speak with someone. When I finally got through, I was told that I would receive an email within 3-5 days. However, when the fifth day came and went without any word from Newegg, I decided to call again.

This time, I had to wait on hold for an hour and a half before I was able to speak with someone. I expressed my concern about the lack of communication and was told that the claims department would be contacted to resolve the issue. The customer service representative assured me that I would hear back by Tuesday at the latest.

Unfortunately, Tuesday came and went without any word from Newegg. I was frustrated and decided to call again to ask about the status of my claim. It's incredibly frustrating that Newegg doesn't seem to have enough customer service representatives to handle the volume of calls they receive. Waiting on hold for hours at a time is not a pleasant experience, and it makes me hesitant to order from them again in the future.

After speaking with Newegg, I was informed that my claim had been denied. They claimed that the weight labeled on the box matched the weight of the two items combined, and that all of their processors were accounted for. However, I know for a fact that my item was not in the box. I'm incredibly frustrated that Newegg is refusing to take responsibility for this mistake, and I'm not sure what my next course of action will be.

Overall, I would caution anyone considering ordering from Newegg to be aware of the potential for issues like this to arise. It's important to order items separately to avoid any confusion or mistakes. I hope that Newegg will take responsibility for their mistake and work to resolve this issue, but at this point, I'm not holding my breath.

Order placed 05/05 for RTX3080 never shipped, they created a replacement order on 19/05 & even after speaking to them on numerous occasions to expedite, they assured me the item will dispatch each day .. still hasnt left their warehouse, the items tracking still shows ""preparing"" Had a previous issue with another shipment which i should have recieved a refund , was confirmed i should recieve the funds within 3-5 business days.. now a week later & not recieved the funds back. Which concerns me even if i request a refund for the RTX3080 i dont know if or when i would recieve the money or the goods?

I purchased an ASUS RTX Graphics Card in May of 2022. The item arrived the next day. However, the plastic circular tamper seals were not applied to the box. Every peripheral that I have purchased to date has had tamper seals applied to the box. This item was sold from a vendor/ seller, but Newegg shipped the product. Which means, that is it Newegg's responsibility to inspect the device before shipping the product out.

You will see two boxes displaying the pamphlets included with the product. The one to the left is from Newegg. The other from a local store. As you can see the box from Newegg is missing a "warranty card". The Speed Start manuals were also different. One was written in many languages, where the one from Newegg was in Chinese only.

I have stated this issue in my review incl. detailed photos and Newegg refused to post my concern to inform other customers. This is censorship, and conflicts with the Constitution. It is also evident that is action also displays an admission of neglect. This issue has also been brought to the attention of the seller for their review. I have not received a reply.

Complaints have been electronically sent to the BBB, Consumer Affairs, and the Attorney General in their state of California, and mine as well.

Ordered from Newegg 3rd party. The item i received did not work. I requested a refund or replacement. upon Newegg's recommendation I worked with the seller. The seller thought it was the power supply and sent a new one. upon receiving the power supply the unit still would not work, mind you it took weeks between responses and the power supply from the seller since they were in China I requested a refund again since the seller said they couldnt figure out the issue and the seller wouldnt do it. Asked Newegg to step in and they contacted the seller who stated it was beyond the 30 day window (mind you this was originally started before the 30 days and it was Newegg themselves who asked me to work with the seller and not do a refund. Months later , multiple phone calls and emails later Newegg states there is nothing they will do even though they know the unit never worked $2100 paperweight. terrible marketplace, wont hold true to their "guarantee"

DON'T MAKE THE MISTAKE I MADE. DO NOT RISK YOUR MONEY ORDERING FROM NEWEGG. Just pay extra and order from Amazon or something. I ordered a AMD Ryzen 9 5950X on 11/26/2021. With a great sale price and discount I paid $677.70. I even made sure it was sold and shipped by Newegg themselves to be safe. AND IT'S BEEN A NIGHTMARE EVER SINCE. They used Ontrac and I never got my package. Tracking number states it was "signed for" by a Herry H on 11/29/21. I kept looking but no one has ever seen this package. I am not Herry. I don't even know a Herry. Ontrac also stated they do not require an actual physical signature they just input a name for the delivery. Opened up a claim #548263 but has been rejected twice already because Newegg keeps claiming it was delivered properly so they refuse a refund or replacement and making it my problem if it was stolen or never delivered properly. How is it delivered properly when it needed a signature and I didn't sign for it?!?!?! They are completely ignoring the police report I submitted about never receiving the item. So if you use Newegg their position is if it requires a signature it doesn't matter WHO signs for it. It doesn't have to be you. The delivery people can literally just make up names to "sign and deliver" the package and you are screwed out of your item and money if you shop with Newegg. Newegg will do everything in their power to refuse your claim and ignore you. DO NOT SHOP WITH THEM YOU WILL GET CHEATED OF YOUR MONEY IF ANYTHING AT ALL GOES WRONG. DO NOT RISK IT!

On 11/24/2021 I ordered an AMD Ryzen 9 5900X Desktop Processor, along with a motherboard, a computer case, a radiator fan, a power unit, and a couple thermal paste.

On 11/27/2021 I received 2 packages. One entirely containing the computer case, and another box that had "Newegg" labeled all over the outside, had a bunch of tape sloppily around the seams, and had a ridiculously excessive amount of bubble wrap pillows, half of which weren't even inflated. Inside was the radiator fan, the power unit, and the thermal paste.

I opened the box on a counter, away from anything else, and carefully poked holes in the bubble wrap to discard it, and cut up the box to recycle. The only things taken out where those 3 items.

A few days later I checked my delivery status for the AMD Processor, and they said it was already delivered. I checked around my house completely, and asked my roommate if they had seen the Processor Box (I showed them a picture), and they said no, that they were completely sure that they had never seen it.

On 12/02/2021 I contacted Newegg via their online chat, and spoke to "Nila X", who said they would file a claim on "my behalf" to the shipping carrier and that it would take 7- 10 business days to respond.

On 12/14/2021 I received an email from their "Claims Team Helpdesk" titled "Resolution Regarding Your Newegg Claim #545677" in which they "After a thorough investigation, the package was shipped out completely, therefore the claim has been closed as denied."

I contacted Newegg again on their website and spoke to "Yang Y." He said that "I see your claim has been closed by the warehouse." "Not missing: The order was completely shipped out with box #10 and
14 lbs. Item scanned by UPC code..." "I am sorry that I cannot further help you with this issue any more. The claim has been declined by our warehouse and we have proof that we sent all the items completely."

Dimensions and weight for the power unit states 3.5lbs. The radiator fan's weight is 4.19lbs. I bought 3 thermal paste weighing 4g each for 0.0265lbs. And the core processor, if it was in there, weighs 2.8oz which is 0.175lbs. Altogether, even with the processor, it adds up to 7.89lbs, so I don't know where they got such a high round number like 14lbs from.

On top of that, why would you put something as delicate as a several hundred dollar computer processor into a large box with other heavy items such a power unit and a radiator fan?

Finally, why would you mark a box with nearly a thousand dollars of computer equipment in it as being from Newegg all over the outside, knowing that anyone can see that it is likely to have expensive computer equipment in it?

I have been using Newegg for several years and have had problems in the past but they usually were fixed. Now I am out of a several hundred dollar processor, and they will do nothing to help.