Net10 Wireless
reviews and complaints

Last week, Monday July 31st, I was able to borrow a friend's phone and called the Net10 factory representative who pulled up my file based on an order # that had been processed several weeks ago. I was told by the manager on the 31st of July that my new (replacement) phone for the former (new) replacement phone that Net10 was unable to activate, that my 9second) new phone which I had paid for along with phone service that I have still not been able to take advantage of for over a month now would arrive within 3 to 5 business days? As of today (08/08/2023) there is still no sign of the replacement of the replacement phone or service that I continue to pay for? Apparently, this Complaint Registration form and those who represent this complaint company are not effective because my issue is (still) not resolved and evidently, the Net10 factory representative who promised me that I would see my replacement of a replacement phone by last Friday and certainly by today (08/08?2023) lied to me? I remain hopeful that it was not "a lie" and that my phone will be restored to me?

Your company has turned off my service over 15 Times now at the very least! I'm a lifeline customer and have been for over,10 years now. But they tell me I must have switched service company and they can fix it? I never did this not even on accident and if it's being changed then they are the ones doing it! I hadn't even been on my phone when it's happened for a few days! Or they will tell me it's something else but I'm completely unable to understand anything except for a word here and there because their English is so bad! I'm not the least bit racist either,but come on people! We can't understand you! What are we supposed to do? So I get ready to wind down my day last night and get ready to call my 79 year old mother who lives all alone,but no! My service is shut off again, and it's barely been 48 hours since the last time, just like the other 2 times before that! I wish I was joking or even lying but it's 100%the truth! Your company is a joke but I can't laugh! It's been a nightmare and caused me so much anxiety! Just look at my service records and tell me if you think it's funny? I don't even know what else to say except I'm friggin stuck with you until my SSDI case is over but actually sooner because I'm sure that on the day they have to call me for my phone hearing I've been waiting two years for that somehow and for some stupid reason I won't have service and will have to spend another hour or more on the phone trying desperately to understand what you're saying so I can get my much needed phone service back on when I've done absolutely nothing for this to keep happening to my service whatsoever! You suck and no one there is going to ever help me and I am positive about that! Screw you all your idiot's and clueless! Just s complete waste of anymore of my time you don't get to get me upset again! I'm filing a complaint with the FCC

Hello once again. It is Monday, 07/31/2023 and my mail for this day has arrived and still no Nokia C100 replacement phone? I sent the new/old apparently defective Nokia C100 that I was billed for, as well as a month's service use charge (when I already have a month-to-month fee removed from my bank account) back to its source--in Tennessee for the Net 10 company well over a week ago and in addition to no phone use now for over three weeks, I have not received any updated information on my service or the phone replacement to date? Once again this is E Jackson Crook at 3 Continental Blvd. Rochester, NH [protected]@gmainl.com and phone number in question: [protected] Thank you so very much for any aid or information that you may provide--with respect, E Jackson Crook

I am E Jackson Crook and I have had cell phone and services from Net10 for several years now. Three or so weeks ago I accidentally destroyed my cell phone when I drove off with it on top of my car. I immediately ordered a replacement phone from the Net10 Store on-line and it arrived the week before last. I spent five days using friends' phones to call Net10 service technicians and was unsuccessful in activating my phone. At that time--sometime last week I returned what the technicians told me was a defective Nokia phone back to its source and was to receive a replacement so that I could, at long last have my cell phone service returned? I have been unable to contact either Net10 representatives or the technicians to determine what if anything is being done? These attempts by my email ([protected]@gmail.com) have not gone through--several attempts to them have been unsuccessful? I need your help in contacting NET10 to deliver this request for help and/or some information---anything that they can tell me would be helpful as I am over 70 years of age and a Vietnam Veteran and do not know where to turn? The phone number in question is [protected] and I thank you very much for any assistance you may be able to afford me. Respectfully, E Jackson Crook 3 Continental Blvd. Rochester, NH o3867

My phone service has been disconnected or shut off on several different occasions now with the only reason being that my lifeline account had expired ? This wasn't possible as I had renewed it when I first got service with SafeLink/Net 10.

I have 3 different enrollment numbers now after being transferred to your lifeline department. Why 3? I don't know,and have never been told the exact reason why this kept happening to me with my phone? But each time I had my phone service stopped by SafeLink/Net 10 and then again turned back on,I was told the same thing,"that the problem had been resolved and this would not happen to me anymore"!

I only would wish I hadn't put any faith into this.

Ok so this last time it was shut off I was told they would need my lifeline enrollment number, which luckily I still had, because had I not been able to find it I would have been once again transferred to Lifeline and made to start the enrollment process over again after already having done this now 3 times! I would also like to mention that during every phone call with SafeLink/Net 10 I was disconnected at least twice and once it was actually 8 times I was disconnected while being transferred to Lifeline, this happened on every single call, and I wish I was exaggerating,I do! I was also told that if I was disconnected that they would call me back! That never happened. I was also given 2 separate numbers for the department I was being transferred to,in case of being disconnected again! Neither one was a good number for me to be able to connect and get any help with my issue, which was what? I don't know!

This last time after being on the phone for 2 and a half hours,to get my service turned back on,it only took 8 day's before it all started all over again,and I had to contact SafeLink/Net 10 again in order to have my phone service turned back on,and I can't change service providers right now as I'm nearing the end of a very long SSA case and also have 2 surgeries coming up and I have to be able to get calls from certain people,it's crucial for me at this time. I've already had to contact each company twice now to let them know that my service was back on, and they could reach me at the same number.

This is all true,and I'm sure it is going to happen again before I am able to change service providers in order to have a working and reliable phone service!

You can reach me at my email address "[protected]@gmail.com", if you might be able to help me with this problem (whatever that might be) that I keep having?

But I don't really have much faith in that happening and I am sorry I have to say this! I really am. I really wish that I could have received the proper help that I really needed and for right now still do. As I'm sure there has to be something that can be done in order for my phone to keep being shut off, and if it's for non payment? I don't have payments, because I have lifeline. And I'm told that my unlimited service is supposed to be free as I'm low income right now and waiting for disability to start so I can pay for my phone service. If I could do that I would in an instant!

Thanks for reading this and I really hope another person doesn't have to suffer through what I've had to. And I really have suffered much unnecessary stress,and frustration,not to mention all of my time that I have lost due to this issue. It's been the very worst situation I've ever had to go through with any other businesses so far à.

Rachel McManus

had 2 phones, both being paid out of the same checking account via automatic payment. Tried to cancel one phone since it belonged to DECEASED spouse and confirm the other (mine, which I was calling from) would remain. I understand Verizon bought NET10 and have been pushing to change out all SIM cards in anticipation of he switch, which hasn't happened yet!

I had not decided if I wanted to go with Verizon as I have had problems with them in the past.

Here is the cluster mess they did to me! Since I didn't say, "send me the SIM card today" they disconnected my service immediately when the call with them was ended although the account was paid through 7/22/23.

My DECEASED spouse's phone is still working and I canceled it before checking on mine. They pick and choose who they want to cancel in an instant based on a phone conversation they did not like.

My big question to them was: If I said send me the SIM card, pretending I was going to switch, how would they know when I changed out the card if the service was still working with the Net10 card.

THEY TERMINATED MY ACCOUNT AND DISCONNECTED ME IMMEDIATELY. WHY? WHILE LEAVING THE OTHER ACCOUNT ACTIVE (for how long I don't know).

I have been a customer for at 3 years. Now I get cut off in one day. Tried to make a payment online and they said I dont exesist. Spent at least 2 hours trying to resolse the issue and make a payment. At the end they said I have to call. None of the phones on the account dont work. Tehy said I could call from walmart. Walmart is an hour away. I am going to switch companys because of tihs real huge problem. Dont know why my account was just lost or gone. I really have never had problems until now, but they could not take any payments online through chat. I lost my atm card so missed a payment. They should be able to take a payment online, but they said I did not have account, whcih I have had since I started. Very sorry for having to swicth but I cant deal with this anymore. They have no shops available. This happened today 5-25. Started online with chat at 630 pm it isnow 845. Sorry it is in capitol letters. Just read that.

Net10 forced us to "upgrade" from the old 3G TracFone/ Net10 Wireless home phone service .They Sent the new 4G device last year November 2022. On the same day we contacted customer service rep to port old phone number to new device. It will work (make and receive calls with full green bars) for 24-48 hours. Then it seems to lose its signal, get a red light, stop working, or "need re-provisioned" . We Call Net10 and they always seem to recommend the same stupid instructions: Try turning it off and back on again. Unscrew the base station antennas and resecure them. Then Turn it back on. They send some "reprogramming" instructions to the device from their end, and then after a power cycle it will work for 24-48 hrs, then I have to call them back for "troubleshooting". They said I had to upgrade the old 3g version that was always reliable was being phased out. Avoid this new model if you can. When we sign in our Net10 account are device is activate. Our home device service from Dec until May 9, 2023. We have contacted Net10 tech report by phone, Messenger, online chat since May 10 including today Tuesday, May 23, 2023 still lose signal, red light, stop working. Can't make and receive any calls. We've been a Net10 customer since 2016. They just lost a customer. Bye Net10.

On Jan.6, 2023 I ordered a new flip phone and was forced to buy a plan with the phone I ordered, which did not make any sense, when I already have an active plan with the phone I already have. On Jan. 10, 2023 the phone still had not been shipped so I requested to cancel the order and refund the charges of $65.21 to my checking account. Ne10 flat out refused to cancel my order stating it was still being processed. My checking account has already been charged and the order is still being processed but not shipped as of Jan. 15, 2023. There is no legitimate reason for Net10's refusal to cancel the order! I have requested cancellation of order several times by phone and online. All representatives are hard to understand since they do not speak good English and they all act as though they do not understand my request and keep saying "so you want to cancel your current service". My response is "no I want to cancel a recent order that has not been shipped yet". This goes on over and over until I get frustrated because apparently my request doesn't fall into the script they have answers for, or they are incapable of carrying out my request themselves.

Safelink/Tracfone/Net10 is the most incompetent company in the history of tech. I have spent over 100 hours on the phone with their customer service since applying for California Lifeline, back in 2018.

Their customer service is all located 5,000 miles away, of course, and trained to give you fake names, fake assurances, etc... 99.99999999999999999999999999999999999999999% of them don't know what they're doing; they play a game of transferring you until the call drops, or telling you your problem will be fixed in 10min/30/min/24hours, so they can get rid of you. Occasionally you'll get lucky and some random person will answer who knows how to fix your problem in 3-5 seconds, but this is rare, and you've generally talked to at least 30 people by that point.

Every time I have an issue with my service (which is AT LEAST ONCE EVERY MONTH), I start getting massive panic attacks, knowing I'll be spending at least 8 hours on the phone with these [censored]s. I'm always polite for the first 4 hours, but after the third time of being told "it will work tomorrow morning) I start to let the swears fly.

Train your * employees, you incompetent company.

This company rakes in billions from the US government, and provides the absolute bare minimum of outsourced service.

I purchased a NEt10 wireless phone on their website in December 2020, along with their service. On 11/13/22 I tried to purchase minutes but was unable to access my account with them. Apparently my account had expired the day before. I hadn't been pleased with their service so I tried to transfer my phone to another carrier. I was told by the new carrier that my phone was locked. I could neither transfer my phone number, nor could I get a new number.

I got a text on my phone that in order to transfer my number I needed to purchase minutes again on Net10. That is frustrating, but so be it. I tried doing that on their website and was unsuccessful. I sent them an email to their customer service (per your information) and it was undeliverable.

I sent another to the corporate email address. I am unable to call them as I have no phone service because of them.

I am at a loss what to do next. I will lose my phone number of 30 years and I will still have no phone service unless I purchase another phone from someone else and start over. This is unacceptable.

After completing the purchase of Net10 monthly service plans there used to be the option to email a copy of the purchase confirmation. The last few months that functionality is blocked by a pop-up screen which does not display correctly on my iPhone and cannot be cleared. I tried to contact Net10 to complain about this but Customer Service does not seem to understand anything that is not on their 'approved English' script -- very frustrating.

I didn't think I would ever say "customer service worse than AT&T," but Net-10 has brought me to that point. I have never gone online to complain about anyone's product or service, but I see am not the only one here.

I have been attempting (unsuccessfully) to have my phone number ported from Net-! 0 Wireless to a new carrier because they told my wife her iPhone X will not be compatible with their new system. They sent a SIM card for my iPhone 7+ because they said it would be compatible. We decided to change to a different carrier because ever since we moved to a different part of the state our reception has been terrible anyway. When I entered the IMEI numbers for our phones on the new carriers website, the indication was would be able to bring our own phones, I began trying to port my number on 9/12/2022, when I received SIM cards from the new carrier. Every porting request made through the new carrier has been rejected. I have been notified through e-mail of this and linked to the appropriate web page to correct the problem. Apparently Net-10 does not accept our ZIP code. Today I was on a 3-way call with the new carrier and Net-10. I was told if we were disconnected to turn my phone off and install their new SIM card, which I did. The phone says it is not supported by the carrier. I had to troubleshoot this via e-mail with the new carrier. They said Net-10 needed to unlock my phone. When I gave them the number, they did not recognize it as having been one on their network. This after at least 2 years of service! Their customer service by phone begins with an automated menu that didn't really address my problem. I have made multiple phone calls on my wife's phone and spent around 30 minutes each time only to be either disconnected or to be told my number is not associated with an account. I was able to provide IMEI numbers for both phones on the plan, the ICCID number for my phone and they still would not give me a transfer code to port my number.

The English enunciation of their customer service personnel makes it very difficult to understand, and often their inflection makes it unclear if they are making a declarative statement or asking a question. They constantly apologize "for the inconvenience" or say "they understand exactly how you feel," instead of solving the problem or transferring me to someone who can.

I began this process days ago so that we would have at least one operational line. We are now nearing the end of service date for the both phones and likely will have to use a friend's phone to continue to pursue this. The other option is probably to change phone numbers, which means changing a number I have had for 20 years, and updating bank and utility accounts, among others.

i went back into to my bank statements from when i started using NET10. i started march 4th 2022..from there it went completely downhill. i noticed that they were taking large amounts of money. $150, $400, $455, $300..today when i cashed my check they had taken $300 once again. i have tried calling them over and over again. horrible customer service. awful. 10/10 would NOT recommend. i will be discounting my plan soon due to this issue. it’s completely unacceptable. i’ve read other complaints and it seems to be i’m not the only person they have stole from. this service needs to be canceled all together.

Ref# 8174 I have been charged on my credit card, WHY? I DO NOT have Net10 I only have ONE provider and it's not YOU! You make it very difficult to get in touch with you if there's a problem. I did not authorize this transaction. The number you listed goes straight to Verizon which I am not a customer. I even changed my credit card number. I have been trying to get in touch with you which has been impossible.

On June 25 2022 a transaction was made by net10. They have no record of this transaction. Received my monthly bank statement which clearly showed transaction which they denied. Have sent pictures to net10 of the transaction where they took money off my debit card. The only response I get is they did not have any record of a transaction made in the date I specify. All I want is my money refunded to me. They have lied to me throughout this whole situation

I have been a customer with Net 10 since 2007, and up until last year, had nothing but good experience and praise for the excellent service over the years, even during times when necessary service was "upgraded" and phones had to be changed to newer models. It's now quite obvious that since the take-over of Net 10 to another company, the customer service is terrible, and advertised promises such as minutes “rollover” are untrue.

Even though my service was fine, I had been contacted by Net 10 during last year, stating that I needed to upgrade to a 4G compatible phone as mine was an older model. I had always been purchasing physical 300 minute, 60 day service cards, but then began noticing issues. Adding minutes became more problematic, and every time I had to call the Technical Support to get the minutes credited to my account, it was recommended by them that I open an online account to buy additional minutes and service when needed, and is exactly what I did. But then that didn't work any better, and I still had to call Technical Support every time I renewed service to add minutes. I was then told by the representatives that if I upgraded to a newer phone, this would happen automatically.

So Net 10 sent me a 4G compatible phone (NOT "smartphone"), but I was unable to activate it online from my account as per their instructions on their support page: https://support.net10wireless.com/expresshelp/transfer-number/i-just-bought-a-new-net10-phone-how-do-i-upgrade:

“I just bought a new NET10 phone. How do I upgrade?

In order to upgrade, please click on the "Activate/Reactivate" link. Follow the instructions to Activate your new NET10 phone, transfer your current phone number, and transfer any remaining Minutes.”

When I contacted Tech Support, they told me that I could now only have an “unlimited service” on the new phone that I received, even though it wasn't a "smartphone", and at the time, I still had over 5000 minutes PAID FOR remaining on my account, despite the promises on their FAQ page: https://support.net10wireless.com/expresshelp/transfer-number/if-i-buy-a-new-net10-phone-can-i-transfer-my-phone-number-and-any-remaining-minutes-to-the-new-phone :

“If I buy a new NET10 phone, can I transfer my phone number and any remaining Minutes to the new phone?

Yes. You can transfer your remaining Minutes to your new NET10 phone by clicking on the "ACTIVATE" link. Follow the instructions to Activate your new phone and transfer any remaining Minutes, as well as transfer your current number.”

So I kept on using the old phone, and every 60 days when I bought more service and air time, I contacted Tech Support to have the minutes added, and every time we entered discussion regarding activating the new phone, which was never acheived, until FINALLY one of the Tech Support staff, who was clearly more familiar with the process, finally admitted that I could get the minutes owed me “carried over” on to the new phone (as per Net 10's own FAQ support page, unlike the continued denial rhetoric from previous Tech Support staff) and continue using basic prepaid, “carry over” plans as I had always been doing in the past. He arranged a “higher department” to call me back to facilitate the process. After a fairly lengthy call, on 03/03/22 my new phone was activated with my current number, and I was assured that the 3095.21 minutes credit that I now had would be added to my online account once I next renewed my airtime before the current service ran out in 38 days.

On 04/09/22, one day BEFORE the service was to end, I purchased $30, 300 minutes, 60 day carry over benefits plan as I had previously, but this time with “auto-refill” to take advantage of offer receiving 500 minutes instead of the regular 300, together with an extra 30 days service, as advertised on your “pay as you go, CARRY OVER BENEFIT PLANS” page:

https://www.net10wireless.com/serviceplan?deviceType=basicphone

This seems to go ahead fine, until my service disconnected less than two hours later. AGAIN I had to call Net 10 Tech department, and go through the who long process of explaining from the very beginning, which I've had to do on every occasion, and again to wait again for a transfer to some “higher entity” to get service reinstated, and was told that the missing minutes: the 3095.21 “rolled over” and the missing extra 200 minutes from "auto refill" purchase would show up in 24 hours,

Of course, yet again, other than reactivation of my service, none of these promises came true. I checked my account online, to see that the minutes owed to me were NOT added, neither were the extra minutes for the “auto-renewal” purchase. In fact, only $30 300 minutes, 60 Day plan showed up on my “Active Devices” page, with “Auto Refill”, clearly CHANGED from "YES" to showing up as a “NO” (I have screenshots attached)

which is clearly WRONG as evidenced by the the extended service date, and the FACT that 250 “bonus reward points” for “auto refill” were added to my account:

MY REWARDS ACTIVITY

Date

04/17/2022

Points 500 Earned

Bonus: 24 months enrolled in Loyalty Rewards Program

04/09/2022

Points 60 Earned

Refill with PIN

04/09/2022

Points 250 Earned

Bonus: Enrollment in Auto-Refill

I have also attached screenshot evidence at the end of this message showing proof of the purchase and changes made.

I have tried since then on NUMEROUS occasions to have the matter corrected by numerous Net 10 representatives, and always after lengthy communications, have to constantly repeat the whole story, nothing has changed, other than on 04/19/22, the representative said that I had to wait until my current minutes come to an end, as the adding of any OWED minutes would clear off the current service minutes. She also said that I would NOT have to repeat the whole story as I've HAD TO DO so many times, as it's been “noted”.

On 05/18/22 I reached out to the Tech Dept yet again, as I was quite prepared to now forfeit the remaining 8 minutes I had left, in order to receive the total of 3295 minutes owed me. AGAIN I had to explain everything from the very beginning, contrary to what the previous representative had said, only to be transferred to another department via “callback” (again), kept waiting for half an hour while the representative was “fixing” things, and then again transferred to another department, when the call was dropped after a few seconds prior to connection to said department (I suspect on purpose, as this had happened a few times before while waiting to be "transferred").

I've now had enough of the “run-around” and feeble excuses. It now seems clear to me that Net 10 have no intention of giving me what I have paid for, and all the promises are simply lies.

I have kept copies of the “chat” sessions with Net 10 representatives, illustrating their constantly changing narrative.

"Screenshots" attached below:

Well since Net10 is owned by Tracfone I have decided to post here as well as several other sites, I was a customer of Net10 for the past 12 years and recently around January of 2022 Net10/Tracfone made changes to their network as most carriers have going to the Volte standard.

We received a notification from Net10/Tracfone telling us that in February our phones would no longer work with their network and we would have to purchase new phones, we found this odd as the phones were Galaxy S9+ 2019 and were unlocked so we called them to inquire about it, this is when the nightmare started.

After doing some research online everything we read said that our phones are in fact Volte compatible so we called customer service, after about a 30-minute wait, we were finally connected to an agent, the agent checked the phones and said yes, they (our phones) are compatible but we would need new sims card and that Net10/Tracfone would send them to us free of charge.

I said great and we waited about 4 days and finally received them, I contact customer support to setup the new cards and after another 40 minutes the agent came back on and said our phones are not compatible with the new network and we would have to purchase new phones, I explained to the agent that the previous agent said that the phones were comparable and that is why they sent us new sims.

The agent then put me on hold and said he would check, the agent then came back on and asked me for the IMIE number of my phone and the number of the new sims card, after providing him with the information he wanted he then said that the sims card we have are the wrong once’s and they are Verizon sims cards and not AT&T and we would have to go purchase new sims cards.

At this point you understand we were getting a bit frustrated, with that said I hung up the phone and went to nine deferent locations till I found Net10 sims kits, I returned home and called customer service yet again after about another 30 minutes on hold an agent came on and walked me though the prosses of installing the new AT&T sims cards and getting the phone updated.

The phones seemed to be working fine and the agent said we should be good to go.

Well, you would think our phones were updated and good to go but you like myself would be wrong, on February 24th 2022 we went to bed got up the next morning neither my phone or my wife’s phone would not work, would not send or receive calls or text, at first, we thought there was an outage in our area and I used the net10 chat support to contact them.

The agent in chat checked and said yes there was an outage reported in our area to wait two hours and try them again, after about 3 hours our phone still did not work so I went to my moms and got her phone to call them yet again, after about 45 minutes on hold an agent came on and I explained that our phones had stopped working.

After the agent put me on hold for about 5 minutes the agent came back and asked for the IMIE and the sims number, I provided her with those numbers she put me on hold again while she checked, she then came back on and said that the sims cards are for new Net10/TracFone phones.

I informed her that the kits were BYOP kits, she said that they are not compatible and that we would have to purchase new cards, at this point I was getting pissed as our phones would not work, and now I have to order sims card yet again, I proceeded to order the card though her and she said they would be there is a few days.

After a few days the new sims cards arrived and I contacted customer support again this time it was only about a 15-minute wait, an agent came on and I explained to him what had happen and that I now have the new sims card they just sent me.

He asked me for my IMIE and to open the sims cards and give him the number on the sims card, but without a blink I notice that the sims cards were T-Mobile cards and I new right there that they were not going to work because we were told we needed the AT&T cards and I told him they said T-Mobile.

He said let me check after about 5 minutes he came back and said no those cards will not work, I asked him why they have sent us the wrong cards twice, and we have been almost a month without our phones working properly.

He continued by saying the only thing he can do is send us replacement cards, well this was the last straw I told him thank you and hung up.

This is not were it stops, we went looking for a new carrier and found one (NON TRACFONE), the new carrier sent us new sims cards and we received them in a couple of days, with the new carrier I did not have to contact anyone I inserted the cards and went online and activated our phone.

After activating our phones with the new carrier what know our phones now have VoLTE, WIFI calling etc., so it looks like our phones are compatible, ok so now comes porting our numbers over, we went through the prosses and waited on the porting to complete.

Our new carrier informed us the next day that Net10/TracFone rejected our port because the account numbers were wrong, and that I needed to contact them and have them release the numbers for porting because they could not submit them again.

Well, here I am calling Net10/Tracfone yet again, I finally got someone on the phone after on hold for yet another 30 minutes, I told the lady that I wanted our numbers released so we could port them to our new carrier, the agent then said we need to send you a text with a validation code, I said wait how are you going to do that when the phones have not worked in almost a month.

She then said she could send the code via our email accounts on file, I said fine I proceeded to give her the codes and she released the number, I thanked her hung up and within3 minutes got a text from our new carrier saying our ports were completed and our numbers have been updated.

Woo-hoo our phones are now working and everything is awesome we can now text send and receive calls and in HD quality at that, but wait it is not over yet.

After getting our phones updated and getting our old numbers working with our new carrier I still got screwed by Net10/Tracfone, my wife had her phone set to autopay every month so hers was easy I just logged into Net10 and canceled her autopay and removed her payment method.

My on the other hand was paid for six months in advance, I paid it like this so I did not have to worry about the bill ever month, I yet again contacted Net10/Tracfone after holding around 20 minute I asked the agent about getting a refund and the agent transferred me to the refund department.

Right away a refund agent came on the line and I explained that we switch carriers and that I was paid ahead for about 4 more months and would like a refund, she then took my number and said please hold, after a few minutes she came back on and said when you ported your number out to a new carrier you have forfeited any refund, I asked her to point out the policy to me and she refused and hung up on me.

Needless to say, Net10/Tracfone screwed me out of around $200 bucks plus all the time waisted I did contact a lawyer and he said he would look into it but I am not going to hold my breath.

After 12 years this is what you get, this is exactly why I by unlock unbranded phones.

On 2/18/2022 $38.35 charge to my visa On 02/22/2022 unauthorized charge from my other visa This card expired The info was entered on the expired card was false On 02/18/2022 I renewed my wireless service for auto renewal The system didn't take it On 02/20/2022 I contacted net10 again requesting refund so I could pay for the plan that I initially requested After 1.25 hours of waiting on hold, they informed me that they would transfer me to a CSR for refund After another half hour that person argued with me for more than 30 minutes denying the second charge & refusing refund He simply just added another 30 day plan & added false inform. On my expired visa & pushed the sale through! I've been calling for weeks My financial institutions are piling on the over draft fees My bills cannot be paid because my account is now locked, I recognize their voices at this point. They were simply transferring me back & forth between each other, literally lying the entire time. I did groceries, went to my financial institution & library during a 4 hour phone call, only for it to end in "you need to contact your bank" The person kept repeating the same phrase every 20 minutes to keep me on the line. I've got more than a decade of call center experience, working as the quality assurance supervisor... There are so many FCC regulations that are being violated that they could be shut down. The US office isn't being forth coming with their US consumers who don't know their calls are being routed to Columbia! Who doesn't follow the FCC consumer protection act, evidently? Very discouraging

We have been customers of Net10 for many years and have paid for our plans without complaint. Last year, my wife was informed that her 3G Net 10 phone would have to be upgraded to 4G or better. At that time she had over 27,000 minutes accumulated because she used it only rarely. We had Net10 send us a free phone that they said was compatible with her service. When it arrived, we transferred her existing account to the new phone which took well over an hour because the Net10 people we talked with, (3) kept telling us that they weren't authorized to transfer that much time and sent us to other departments and people who said the same thing. We finally were given 9999 minutes out of her 23,000 minutes. We were not happy with that.

About two weeks ago, my wife missed two important calls because her phone was 'restricted' or was out of time! We accessed her online account and saw that she had ZERO time, ZERO Texts, and ZERO air time!

We contacted Net10 and were told they had no idea what happened but that they could fix it. It should be noted that from the time we transferred the phones, we paid for two months of time and were current so we added 400 minutes of time to that 9999 that they 'gave' to us and did not use that much with our twice weekly phone calls to my son.

When we called Net10 about her phone having no time, we were on line for over two (2) hours trying to get the problem solved. Each person we talked with said they could not authorize that much time and we were again sent 'up the chain' to other departments and supervisors. The last person we spoke with was even given the old phone's IMEI number to verify that we had over 23,000 minutes on it. That didn't help any because he told us that all they would give us now was 8103 minutes. Even then, we could not send text messages or get online until he sent us to his supervisor who 'gave' us 8G of air time. Now we are able to send texts and talk on the phone.

We have done everything that Net10 has asked us to do, mainly pay for our plans on time, upgrade when needed, etc. We are tired of calling in to recover our 13,000 minutes that were originally taken from us when we had to upgrade to their new phone and now they took about 1,900 minutes when they shut off her phone about ten days ago without warning or reason.