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My Plumber Complaints & Reviews

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My Plumber - Virginia, Manassas / Cutbacks on customer service

Wm
Wm M on May 28, 2015
My Plumber Heating & Cooling has greatly increased it pricing for seasonal inspection & maintenance of A/C & Heating for residential systems. What use to be a thorough inspection & system tune-up has now significantly increased in cost from $89 to $129. For us senior citizens this is a disservice & disgraceful. Don't they know that we are on FIXED incomes. The $49 service that they offered is a total rip-off. All that is done is a visual inspection of the wiring, and check the temperature which comes out of the vents. Recommend that you saved your money and look else where for a more affordable but comprehensible service company!

My Plumber - California, San Diego / Price Gouging

Un
UnhappyCustomerInSD on Apr 16, 2012
Kicking myself for not researching this company before using them. Prices charged for work are ridiculous. I had a kitchen faucet installed (labor only, I already had the faucet), a garbage disposal replaced, a shut-off valve installed on the line to the fridge ice maker, and a shutoff valve and supply line changed on a toilet. Total charge, $2350!!! On checking around after the fact I learned this was about two to three times what other plumbing services would have charged for the same work. I realize prices vary and I normally don't mind paying a bit more for quality. But let'...

My Plumber - Virginia, Fairfax / $406.11 Bathroom Water Faucet Replacement

Le
Lee5 on Sep 29, 2011
High prices for a simple job: charging a bathroom water faucet. The worker was very good, polite, professional and informative. However, I was charged for replacing a bathroom water facet, I supplied the faucet to be replaced, $406.11 for the labor (1.5 hours of labor max). This is outrageous! When calling My Plumber, I got the “company line”, “… the worker sets the price from the pricing book for the work…” They obviated any responsibilities for this outrageous price! Never, never use M

My Plumber - Virginia, Fairfax / High prices for a simple job

Le
Lee5 on Sep 29, 2011
High prices for a simple job: charging a bathroom water facet. The worker was very good, polite, professional and informative. However, I was charged for replacing a bathroom water facet, I supplied the facet to be replaced, $406.11 for the labor (1.5 hours of labor max). This is outrageous! When calling My Plumber, I got the “company line”, “… the worker sets the price from the pricing book for the work…” They obviated any responsibilities for this outrageous price! Never, never use My Plumber…they will steal you blind!

My Plumber - Maryland, Bethesda / estimate of service

Bu
Butch Murphy on Aug 20, 2011
I had the company My Plumber come to my house for an estimate to install a faucet and tub drain. The tub was already installed and the wall and floor were open by the homeowner for the installation of the tub drain. My plumber charged me $79.50 for coming out and an estimate of $3, 800 for the install. The plumber also called his boss and said the boss wanted $4, 500. What a scam!!! This job only required two hours of work and after asking My Plumber to leave, I called Haynes plumbing who installed the work for $825. Do not use this company. As you can see, not only is the estimate a scam, I had to pay the $79.50 for him to look at the job for five minutes.

My Plumber - Virginia, Manassas / Incorrect diagnosis and trying to sell me work I don't need!

Ri
ript off 2 on May 13, 2011
In Nov 2010, the water backed-up when we ran our wash machine. It would come out in the kitchen sink (but never overflowed, thank God) and water would spill out of the airpipe on top of the roof located over the washer. We had a local company fix the problem for us (for about $400) but were only able to warranty it for 30 days. In April 2011, same problem happened again and we decide to go with another company since the work from the first company lasted only five month. We picked Myplumber.com since they look to be a big company in this area and also had the video service so we can ensure the...

My Plumber - Virginia, Manassas / Price Gouging, Hidden Fees

I called them to have them fix our water heater which broke down yesterday. First off, they will try to charge a “dispatch fee” of $80 just for sending someone to your house. The CSR I spoke with told me that she would waive the fee because I was a new customer. I asked for a ballpark figure for how much it would cost for them to fix the problem and was told that only the field technicians had the “book of prices.” I get a call from my wife that the man wrote up a bill for $150 JUST for looking at the water heater. The total to actually repair the heater would be $850...

My Plumber - Virginia, Manassas / Customer Svc

Called on 11/14 and made appt. for a quote on a new Furnace. They said someone would come out by noon the next day. Nobody showed so I called back and made an appt for 11/19 and they said someone would show between 12 -4 At 3:45 I called them and could tell from the rep that it wasnt scheduled. He said someone could still come out, but didnt know when. I asked if they could be there by 4, he responded "if not, we can reschedule" This is the worst customer service that I've dealt with in Heating / Plumbing. I will never recommend or use them again! I will also recommend to friends / family...
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