Mobile Telephone Networks [MTN] South Africa
reviews and complaints

Tried to take out a cellphone contract at the MTN shop in Wooodlands mall in Pretoria, was told they will verify my information after which I can collect the phone. Was never called and never received the phone. Since January they are billing me for the phone I never received. MTN woodlands shop confirmed the error and informed me that the issue has been escalated to be resolved. That was in January... So far nothing has been done and they are still deducting money from my account ever month. It seems they cannot care less about customers

1-[protected] 01/03/2024 12:58:45 PM Approved New Activation MTN Store - Irene Village Mall 23A Warm Regards, Jacobeth Mabotja

Since October 2023 We have applied for a celphone at Mtn Brookelynn Mall Pretoria and Irene Mall which was approve the 1st of March 2024 for R549.00 according to a Godfrey and Josh atIrene Mall. The service the Mtn store give and the time take to never get back to their customers. First they said we have approved for a sim, then they said when I told them I cant use a simcard without a phone they said they will get back to me on Friday the 8th of March 2024 within 3min after I phoned them for the 6th time. He (Godfrey never got back to me.. I'"ve visited the store 3 times and never got a real answer from them. Can you help us sort this out.

Regards

JC Lotter

I purchase 2 cellphone last year 2023.I was about to receive a free watch by the mate 50 pro.I have been contacting mtn ceres branch and file compliants at different compliance web adresses.Every time i contact the branch they have a excuse.Its been 6-7 months and i did not receive any answer.I want there regional to contact me directly please.I am tired of excuses.I would not do any service with them again.

Very unhappy customer.

I require urgent assistance regarding my MTN contract that I cancelled.

I gave written notice in the month of November 2023, as we relocated Internationally, I also answered all their security questions from the agent.

I received a second request to answer different security questions, from a person that I am unable to verify is a actual MTN employee, the email does not contain any signatures or stationary.

My last debit order was supposed to be end of December 2023, however my contract has not been cancelled and another debit order has been deducted from my account (which I have now disputed)

I need urgent assistance in this regard, as MTN is not responding to my e-mails.

I ported from telkom to mtn as the laguna mall staff assured me that mtn is tops

Bought loads of airtime data and sms bundles. Now 2 weeks in us abd zero connection. Being on the email to customer services they are unable to fix the problems. What's up is useless the robot menu does not even have roaming

There is going to be hell to pay when u get back

Never will I ever use support endorse mtn or laguna mall mtn ever never

Thank you for destroying my vacation. U all should quit fooling customers and rather sell bread or something.

Truly dusgusted in mtn

My contract cell number was blocked 30 September through non-payment. I've made payments of R12000 to them but my number is still blocked. I have visited the Eastgate branch 3 times and each time given a new reason as to why it is still blocked. I have spent literally HOURS calling MTN and am moved from dept to dept but to no avail. I was also told to re-rica which I did. I cannot get any clear reason from anyone. PLEASE HELP ME. I NEED MY NUMBER. I am Laurien Emmett

ID [protected]

Phone in question: [protected]

This number: [protected]

Thanking you in anticipation

Laurien Emmett

HalloPeter I have got a problem with MTN and them delivering my parcel with manual delivery after my parcel returned with them on delivery day on the 31st of August when the device said "unauthorized biometrics" and then I asked for manual delivery... I then contacted DSV couriers and they say my parcel was paused for delivery by MTN and when I call MTN no clear response is being given to me...

On 5 august I bought an adapter at MTN seshego it was overheating when charging my phone i took it back on 31 august they said i should come back tomorrow on 1st of September

I did they took my adapter to test it they said my plugs at home have problems meanwhile when i use another charger it works without overheating

They wanted to give me the same brand that have problems so i asked for a refund they refused forcing me to take it knowing well that i m gonna come back i tried their headoffice which is not answering their calls

I filed a claim for my device that was damaged.

Courier people came and collected the device on the 02nd of August.

I was assured that the repairs will take 3-5 Working days, should there be any delays, they will inform me.

On the 14th of August (day 8), I called to follow up as no one had called me to inform me of any delays or any discrepansies.

I was told that the IMEI number on the phone did not match the one that was submitted on the claims form. I was told to wait for a call while the repair centre was going to give feedback on the next step.

The very next day I called since, again, no one bothered to inform me of what was actually going on. I called in follow up, and no one knew what was going on, they were still waiting on feedback from the repair centre. I called again to confirm the IMEI number that they had on their systems and the one that I had on my device. It all matched.

On the third day, I called yet again because even though the consultant assured me that I will be contacted before close of business, they failed to do so.

Today marks 11 business days of a process that was meant to take 3-5 business days.

I called cancelation department three to four weeks ago and asked to cancel a Sim card I was not using I was told the issue would be resolved and I will not get billed if I haven't used it, only for me to try and pay my account ahead of time and find that mtn is billing me 1700+ I called to inquire about the cancelation today all the Consultants literally told either they can't help me or the system is down or I have to pay 3000 for a cancelation or I have to find the person who did the order and ask them to cancel in a company that has so many Consultants I have to call each department enquire who did my order if I can't find them I'm on my own I spoke to more than 10 Consultants today not even a single one was will to help

You will see when I left SA the 18th of May I already cancelled my MTN contract. Now again for the 2nd time MTN is debiting money from my account! Stop my contract once and for all! And refund me my money ASAP. Why on earth will I continue with MTN as I am living in Australia now. They have phoned me also numerous times to ask if I want to upgrade my phone contract. Please stop my contract otherwise I will need to take MTN to court

This provider is the worst of the worst, I have 3 contracts and on each statement I have a different address not one matches my address I have contacted costumer care every week for the passed 3 months and I have now come to the situation where I am no longer gonna pay them anymore until mtn can actually provide me with the service until then I am not phased about my credit anymore I will be saving 1k a month so very happy for this.

MTN does not want to stop debting my account even when the contractor ended last November. They are now doing Month to month I stopped last year December and they say last payment would be January and they gave a ref now they send messages February of debit I stopped on app March they charged the reference number and they debited my account

Can you please assist me so that mtn stop debting after the contractor is ended

On the 28 February 2023 I upgraded my contract with MTN for a new sumsung s23 ultra 12gb ram and 512gb storage but on the 2nd of march 2023 they delivered the device which doesn't meet the specs I mentioned, they brought s23 ultra with 8gb ram instead of 12gb and 256 storage instead of 512gb and when I complain they say they gave me what they have and they can't exchange it for what I ordered, now tried to cancel the deal they are not interested.
Can you please assist in returning their product and cancelation as m fed up with them forcing me to take what I didn't order
Regards
TP Khosa

Hello,
I just wanted to find out how to stop these criminals (MTN) from stealing my money.

I signed a 2 year contract for my wifi router + service in 2021 and the contract ran out. I went in to the shop to cancel the account and sent emails as well. I've provided all the necessary information that they asked for and in return I received an email stating that my contract has been canceled. I'm still receiving debit orders every month from them even after getting the email stating that it has been canceled.

Could you please assist? I don't know what more to do. I'm not using their services at all.
Kind regards,
Jason Flanagan

My husband opened a contract with MTN on Friday 27 January 2023.

It is for an internet plan LTE uncapped 20 Mbps. However we are unable to stream at all. When doing a speed test we realised we are ONLY receiving 3Mbps and this is why we are experiencing issues to stream on My Family Cinema.

My husband went to MTN Kolonade to cancel the contract as the contract is clearly not adhering to the terms we purchased the contract for. However they want us to pay R19 000 for cancel the contract. This is ridiculous. How can MTN penalize the customer if they are clearly not providing us with the service we are paying for.

We are also reporting this to hello peter.

This has by far been the worst customer service experience ever. My cellphone contract was approved in early December 2022. After following up, delivery was made in January 2023. DSV came in two occasions but biometrics failed and they keep returning the phone. After over 40 call between DSV, MTN and MONDO, there was still no solution. MTN alleged that they sent an instruction to DSV for an OTP delivery as an alternative. DSV however says they have never received such instruction. The phone cant also be sent to a nearest MTN store since its an online purchase.

This is the worst customer service experience since even the MTN service champions (as they call themselves) nor the MONDO consultants are driven to deliver good customer experience and only make promises to get the customer off the line when you call in

I would like lay a complain of cellphone contract cancelation. Phone was delivered to me in November, on the same day I asked them to cancel the contract course it was not the one I was looking for. I made several phone calls with no assistance and they deducted money from my account while the deal is in process of cancelation. I am very disappointed when I call today, they told me it's not yet canceled. My cell phone number [protected]