Motel 6
reviews and complaints

I stayed at the one in Las Vegas on dean martin they are full of roaches and has mold everywhere in there they will not refund you your money they only will try to give you 20% off. I literally had roaches crawling on me in the bed and had to be moved not once but twice my daughter got sexually harassed while changing rooms at 3 am in the morning and with all my complaints they still wouldn’t give me a refund. I paid for 2 weeks for nothing. But I watched them refund a lady her money because she had to clean her own room. The management here is so full of bs I wouldn’t recommend this place to a homeless person.. DONT EVER STAY HERE!

I worked for your company for 1 week at your job got sick do not have phone but did notify the office and coworkers have meesages from meessenger where tried to communicate when went two days later to take recipt from doctor and medicines the manager debbie and kamlesh told me my sevices where not needed anymore I notified her then I needed my check for hours worked and she had 72 to issue me my funds for work and she said no I need to be paid and also to report the problem of the jobshe knew when I started working there was no phone for me that I would communicate through facebook messenger she even sent me the friend request to do so but yet to this day has failed to check the messages from when I notified her of the illness nor to pay me my last day of work was on last friday and its been well enought time to be paid

I reserved (and paid for) a room at the Austin Airport Motel 6 for October 13, 2023. When I arrived I found a completely full parking lot. The closest place to park was in another lot at the bottom of the only hill in the Austin Texas metropolitan region. Owing to some mobility issues I couldnt safely walk up the hill. I asked for some assistance. They wouldnt help me. I had to go to another hotel and pay more. The staff billed my card anyway. Their "customer service" completely brushed me off.

I placed a reservation from 10/15 to 10/17. I was happy that I didn't need to give my card info to hold the reservation. We arrived around 11am after a 22 hour straight drive. There were plenty of open rooms and yet, despite what they said on the phone, the attendant refused to help us as it was not 3pm check in time. So we went elsewhere. Then I received notice that they tried to bill my card for cancelling the reservation when they clearly stated no charge would happen. The attendant was rude and spoke very little English.

Motel 6 1101 N Temple Av Starke FL 32091

I rented a room to get out of the path of the hurricane. We stayed one night. We did not sleep, too busy killing roaches on the walls floors bathroom sinks drawers and to stay awake so we do not burn up. No smoke alarm in the room. Supposed to be smoke free but there was a used ash tray left in the room someone tried to clean, bathtub was dirty, room stank. No smoke alarm, burn holes in blankets. Would not give me a different room. I want REFUNDED $100

We stayed at Motel 6 off of 59 in Rapid City So. Dak. &It was the worst motel we've ever stayed at . Light's didn't work over the sink or in the shower an tolite room. No phones, no microwave no fridge. I stripped the beds an they was the dirtiest mattress that had pee all over both beds. We paid for 4 nights

before we seen the rooms an couldn't get our money back, instead they gave us 2 certificates for staying at any Motel 6 we was on our way back to North Carolina an stopped at mound City Mo. or St. Joseph, Mo. an they wouldn't except the certificates. Either we get our money back.

On Thursday night, June 20, 2023 when I checked into Motel 6 in Sparks, NV I was given a card to place in the window of my car.  I was advised that without the sticker in evidence my car would be towed away.  The management took down the information on my car verbally and wrote down the make, model, year, and color, declining to take down the plate number.

In 50 years of heavy business travel, 2.6 million miles of driving and over 2,000 motels I have never heard of anything so arrogant, bullish, and taunting of legalities.  Had I taken that threat as anything but verbal leverage I would have turned around and walked out.

Friday morning at 7:30 I discovered the card on the desk in my room and realized I had brought it in with the room key and forgotten to place it in my car.  I quickly did a status check on my car and it was indeed gone.  I went to the office and was told my car was towed, and I was given a phone number of a tow yard 2.6 miles away.  I also did a visual check of the cars in the Motel 6 lot and found 4 cars at that moment without cards showing in their window.  

I am nearly 77 years old.  I drive a 2017 Prius that is immaculate.  It gets washed three times a week.  I am in therapy for  major surgery on my ankle due to a multiple break requiring 2 plates, 9 screws, and 18 staples exactly 4 months prior to Motel 6 towing my car from their own lot while I slept in their room.  I recovered my car within 2 hours, paid a $250 fee, rode regional transit and walked about a mile.

The Tow Truck Company of Reno is hired by Motel 6 to tow cars from their lot. The proprietor of Motel 6 said they check every 30 minutes for cars without a card in their window. The towing service is required to have every car signed off by the management before they tow it.  The

Motel 6 management knew I was sleeping in their room when they signed off my car to be towed.  They made no attempt to alert me.

Motel 6 has been my mainstay for over 50 years, way before Tom Bodett started leaving the light on for me.  A night's stay was $6.95 when I started with Motel 6.  I would like to give Motel 6 the opportunity of compensation of at least the room fee and a few comp nights, and reason to ever set foot on any of their properties again.  I would much rather that than to go to court.  Copies of this letter will go to various legal services and social media. 

Stayed at the one that's off of I95 in Manassas Virginia on Dewey Rd I believe. The shower had an extreme amount of Mold.There was a used wash cloth hanging in the shower from previous guest. No amenities in the bathroom. Went to front desk for amenities and was charged an extra fee for those. No I did not complain to front desk about the room as it was late at night and I was extremely tired and wanted to get some sleep as I was traveling by car from Pennsylvania to Flordia. I didn't use the shower because of not being clean. I washed up using the sink and a washcloth. Very disappointed as I have worked in the hotel business for over 20 years and stayed at plenty and have never experienced this before. I should have taken pictures and complain then

My husband and I are seasoned travelers and this last month-long travel vacation was nothing new for us. We have stayed at many of your locations across the country and have had good stays, however on this trip it unfortunately, was the complete opposite.

Third night on the road put us in Ely, Nev. at your location at 770 Ave. O, Ely 89301. We have stayed at this location several times as it is on our north-south route from Calif. to Ida. Husband went in to book the room, asked for ADA qualified room on ground floor. Clerk said they only had one available so he booked it. I moved the car around to the number and he went in to look at it. Came out immediately and said it was not an ADA room. He went back to office to cancel the booking and was told he could not get a refund and cancellation until 11:00 pm since the manager had to do that and she was not available until then.

We moved on to find a wonderful motor court on Ave. I. We did go back the next morning and get confirmation of the cancellation. The Staff at this location was neither friendly nor accommodating and the motel itself was in a very sad state of repair.

Fourth day on the road put us in Elko, Nev. at your location at 3021 Idaho St, Elko, Nv. 89801, early in the day. Again Husband went in to book the room. Oddly enough the clerk said they only had one ADA room and it was currently being cleaned, would be ready at 3:00 pm, so he booked the room. We went to find some lunch, gassed up the car and returned at 3:00. Not only was it NOT ready, there was no one available to clean it up AND after looking into the room, it really was not in compliance with ADA requirements. So to say the least, we cancelled that room again and moved on to another Motel down the street. We will NOT be stopping at any Motel 6 locations in our future travels, neither will we be recommending Motel 6 to our friends and relatives that travel.

Both of these locations were badly in need of repair and repainting and as a Qualified retired Customer Service Expert - Trainer, your staff and front desk employees need some major training in good customer relations or I can envision Motel 6 going quickly down the drain.

Hello, I had a horrible experience at a Motel 6 located at 2145 E Harbor Blvd on May 17th, 2023. I have been staying here on and off, I always register w/2 adults IDs & for some reason they were not allowing me to stay there or the Johnson location (which I had paid for for the following night May 18th) & said that I would be reimbursed. I called to find out w/the General Manager, she treated me in a very rude manner, she even hung up on me. I was very Surprised and disappointed of her behavior as a General Manager. I still have not been reimbursed. I would like to speak to someone who actually cares about how the customers get treated and to answer my questions that she was unable to answer please.

I got a room on April 7th at Motel 6 by Fort Jackson I paid $107 for a smoking room I got up to my room my room was filthy there was a used bar soap in the bathtub used wash Rags used towels the floor was dirty [censored] still marks all over it they had open empty dirty used food containers I called down to the service desk complained she told me oh well it's nothing she can do about it that the room was clean and called me a liar so I'm back a week later to get another room and get my discount just to find out that I'm no longer allowed to get a room there anymore will not tell me the reason why I got a smoking room because I smoke black and miles I had the window cracked open so it wouldn't smell that bad cuz some people don't like to smell of a Black and Mild I've been getting a room there for over 10 years off and on and never had a complaint never had a problem I used to work at a hotel so I try to make it easy for the housekeepers I'll take everything that's dirty and put it in one pile for them so I'm not understanding why I'm not allowed to get a room anymore I asked for my money back or part of my money back and she told me no I asked for corporate's number the manager that's named Barbara told me no so I had to look up corporate number and make a complaint I do know that lady Janet that was working that night was rude and disrespectful and talk to me like I'm a child and I'm a grown woman I'm 36 years old my mother don't talk to me or down talk to me the staff is rude the room is unacceptable the whole hotel smells like weed I got to the third floor as soon as I got the elevator off the smell was marijuana smoke people yelling slamming doors I end up leaving and never stayed there that night and I can't even get my money back

I was staying at the motel 6 on 52 freeman Rd williamsville ny. Let me just say I was kicked out of my room by the general manager at this location and he was very irate. He kicked my room door down and called me and my girlfriend derogatory names in the process even after payment. I would like a refund and all three of those associates oncludong the general manager fired on the spot and I will be suing motel 6. Horrible experience at the williamsville ny location DO NOT STAY THERE extremely unprofessional! My name is Martin Locke