Monarch Dental
reviews and complaints

It happened in October 2021. My tooth got cracked. They won’t take me until I pay in advance. Middle of my treatment dr notify me that she can’t do root canal, I’ll have to see other dr at different location after three days. When I went there they made me pay in advance also same amount. Last visit I went to 1st office for my cap, I notice they had special for full payment for 20% off. When I mentioned to office they apologized to not mentioning to me. I told them to fix the issue and refund my 20%. I wait until 4/2022 for them to take care issues. Finally I call credit card company to dispute. I should have dispute 2nd charge also, since they didn’t told me it’s going to separate, but i didn’t. Call corporate office several times, only respond i received is someone will call you in 72hrs. Now it’s been 2years and I received letter from collection office.

As of may 15 I have not heard back from monarch. I tried first to contact their hdq as well as requesting their callback through review processes. They have advised they would contact me on this site (as indicated below) and also via a bbb complaint that I filed. This is just their way of avoiding me and making themselves look like they care and want to resolve the issue. I will continue to post negative reviews until they keep their word and at least contact me. They have recently been acquired by smile brands inc. So I would be cautious about using any smile brands service groups.

[protected]:55:09

On April 25, 2023 I arrived for my scheduled appointment to have a periodontal cleaning done. I had already discussed and agreed with the Manager, Robbie on the cost for this procedure. I was due to have xrays, Dr exam and a periodontal cleaning with fluoride. Upon examination I was told by the Manager, Robbie, that I needed a deeper cleaning that would cost anywhere from $550-$1100! I advised that I just wanted the normal cleaning that we had agreed on but Robbie refused the cleaning and advised that it was against ADA regulations to do such a cleaning if a deeper cleaning was necessary. I have since conferred with another Dentist and also the ADA and found that this is absolutely not true and that I should be able to have a normal periodontal cleaning performed if that is my desire. I have run into this situation before with this Dentist office trying to upsell me on unnecessary work which I have declined in the past. I refused the newer costly treatment and upon leaving I was forced to pay for xrays and an exam at a cost of $59 which I had to have done again by a new Dentist. I followed up in the review to Monarch and checked the box that I would like to be contacted regarding this matter. I never heard from them so I filed a complaint with the BBB. Monarch's response was they would contact me which they never did. The Dr-s and hygienist there have always been very professional however the Management is horribly rude and unethical to say the least.

Owner

Charlotte V.

Owner

5/10/2023 - Hi Bill, Thank you for taking the time to leave us a review. We are very sorry that your experience with us was not positive and that we did not meet your expectations. Treating patients with care and respect is our top priority and we appreciate you bringing this to your attention. If you'd like to leave us any additional information please contact me directly at [protected]@Monarchdental.com. Thank you, Charlotte

On April 25, 2023 I arrived for my scheduled appointment to have a periodontal cleaning done at the Monarch in Euless, Tx. I had already discussed and agreed with the Manager, Robbie on the cost for this procedure. I was due to have xrays, Dr exam and a periodontal cleaning with fluoride. Upon examination I was told by the Manager, Robbie, that I needed a deeper cleaning that would cost anywhere from $550-$1100! I advised that I just wanted the normal cleaning that we had agreed on but Robbie refused the cleaning and advised that it was against ADA regulations to do such a cleaning if a deeper cleaning was necessary. I have since conferred with another Dentist and also the ADA and found that this is absolutely not true and that I should be able to have a normal periodontal cleaning performed if that is my desire. I have run into this situation before with this Dentist office trying to upsell me on unnecessary work which I have declined in the past. I refused the newer costly treatment and upon leaving I was forced to pay for xrays and an exam at a cost of $59 which I had to have done again by a new Dentist. I followed up in the review to Monarch and checked the box that I would like to be contacted regarding this matter. I never heard from them so I filed a complaint with the BBB. Monarch's response was they would contact me which they never did. The Dr-s and hygienist there have always been very professional however the Management is horribly rude and unethical to say the least.

On November 28th, 2022, I was worked in for a severe toothache. After x rays I was told I needed a root canal and after being told the price the dentist proceeded, but it seemed to me, he was kind of in a hurry. While he was drilling, I kept telling them I was having a lot of pain, at which they kept telling me that wasn't possible. At some point while drilling I heard the dentist say darn and his assistant asked if he needed another file, at which he said yes. When finished I left still in pain, I retuned on December 16 for the crown which was too tight and he had problems taking it off to adjust it, where at some point he said it should be ok even with me telling him it was too tight, and I was still having pain. I had to return on December 22 because I could not stand the pain, the dentist told me was sorry for what I was going through and was sending me to an endodontist to see what was going on. Saw the endodontist on January 9th and was told there was a broken file in my teeth, and he was going to take care of it. I was told by the other dentist that I wasn't going to pay anything out of pocket. My tooth had to be pulled because the file couldn't be removed. This has caused me a lot of pain, trouble eating, sleeping and anxiety. I went to see the office manager to see if I could get my money refunded due to the dentist's negligence, but she said how would it look if they returned everyone's money four months after being treated, I told her I had been complaining since day one. She still hasn't sent in the paperwork even though she said she did. I paid 1,400.00

I visited this location on 3/09/2023 for a 10:30am appointment. Unfortunately, I did not leave until 1:45 pm. My visit was for an ADA 09944 Occlusal Gd Hard Full 00150 Exam Comprehend Oral, 00220 Xray Periapical 1st 8, 00230 Xray Periapical ADL 9, 00230 Xray Periapical ADL 24, 00230 Xray Periapical 25 and 00274 Xray Periapical.

After they were finished, I went to the front desk and asked for the total amount due. I was advised the amount due was $385.00, which I paid in full. Image my surprise and disbelief, when I received a call from your business office on 03/17/2023, advising me I owed an additional, $150.00. I told the business office, that I will take care of the additional amount, that seemingly popped up out of nowhere, in April. Despite me telling your business office I would take care of the pop-up amount in April, I received, not one but, two calls on 03/27/2023. One from the business office asking for the $150.00, yet again and the other was about making an appointment to retrieve my Occlusal Gd Hrd Full and to see if it fit; that I made for 3/29/23. But to my disbelief and annoyance he (at this point) harassed me as well, asking for the $150.00. Keep in mind, this bill isn't even 30days late and I have been very patient and forthcoming with their gross mistake of not disclosing the mystery amount of this bill once services were rendered on 03/09/23 and I specifically asked how much I owed. So I advised him, as well, to please notate my file and I would take care of the $150.00 amount in April. On 03/29/2023, during my appointment, of course, you guessed it, they harassed me for this amount, yet again. And at this point, I believe the gentlemen deceived me in making the appointment to have me come to the office, to pick up my Occlusal Gd Hrd Full because, he refused to give it to me, unless I paid the $150.00 or set up payment arrangements. I believe he should of gave me this ultimatum over the phone when he made my appointment. After, that I got into a lengthy unproductive dispute with the associate that was sitting at the desk, insisting I was lying and was aware of the bill, when I left the office on 03/09/23. Unbelievably, she repeatedly, continued to pointlessly, falsely claim I was aware of the bill. After such unprofessionalism, I became so frustrated, I paid the entire $150.00 amount! I was so frustrated, I didn't go back to it fitted, for fear they would charge me some more trumped-up charges and not disclose them to me. I will never---, do business with this group of unprofessional, disrespectful people, at this location again!

I went to the dental office at 1604 & Bandera in San Antonio, TX due to pain in one of my teeth. i met with Dr. Bates who said I had an infection and that the tooth was dead and should be pulled. My appointment to pull the tooth was scheduled for the next week at 9am. The office gave me a prescription for antibiotics. i arrived for my tooth extraction appointment 5 minutes early. At exactly 9am, the dentist that would pull the tooth walked in the door. Interesting. I waited about 30 minutes then was called to have x-rays taken. X-rays were taken the week before but, OK. I waited another 20-30 minutes to see the dentist. While I was waiting in the chair, I saw small black bugs crawling around near the floor baseboard. I brought this to someone”s attention. It seems, the dentist who would pull the tooth was an oral surgeon-Dr. Lang. why an oral surgeon? Dr. Bates told me it would be an easy tooth to pull since it was already dead. After the consult - Dr. Lang didn’t tell me anything new that Dr. Bates hadn’t said. Then I was told to go out to the waiting room so I could discuss the cost of the procedure. I asked why Dr. Bates couldn’t pull the tooth and was told he might not feel comfortable doing that. What is the purpose of Dr. Bates? To generate referrals to specialists toy bring in more money for Monarch? What a racket! I paid the $628 and had to wait again. Finally, at 10:55, I was called back to start the extraction. 5 seconds later the tooth was out. Basically, I had to wait 2 hours for a 5 second procedure. This is unacceptable. I will never go back to that office again. And, if this is how Monarch does business, I will think about not ever using this dental practice again!

Dr. Moore at Monarch clinic at 1005 N. Collins Arlington Tx. Did a root canal on my lower jaw tooth, it was over extended and had to be pulled and bone replacement was put in. I was referred to surgeon Dr. Estekhari at the Monarch office on 5760 W. Pleasant Ridge Rd. Arlington, Tx. 3/9/22 for a consultation for bone pushing on the soft tissue of my lower left gum. He said he could take it off. I wanted to make sure it was bone and not the over extended material that was left in my gum. So I also spoke to Dr. Ingle. I called back 4/14/22 to make an appointment because its hard to lay on left side of my face sleeping because its pushing against the soft tissue in my gum. I talked to Rachel in the Pleasant Ridge office to make an appointment with Dr. Estekhari. Rachel proceeded to tell me Dr. Estekhari is refusing to treat me. Rachel said I needed to get with my insurance and find another surgeon not with Monarch. I was shocked. So if I'm understand her if your dentist have a problem Monarch just denies treatment to fix the problem. We have been patients of Monarch Dental for 5 years. I have never had to file a compliant until now. Dr. Moore made mistakes but he always took care of them. I need Monarch Dental to refer me to a surgeon so I can get this taken care of. Thank you Barbara Stewart

I went to Monarch to have 2 crumbling teeth extracted in 2014 and to this day those 2 teeth still need to be extracted. Instead of taking care of the work that I went there for they used my insurance to do a deep cleaning and on top of that charged me an extra $500.00, I had to take out a loan and pay it back on a monthly schedule. A female dentist came in and recommended that I have a bunch of teeth pulled and there was nothing wrong with those teeth. I left the dental office in Corinth, Texas, and never returned, that dentist should not be allowed to practice. Prior to that incident, I had gone to the Monarch in Dallas at the Casa Linda location and was treated very.
I would never go back to the location in Corinth, Texas, nor would I recommend it. A friend of mine took her teenage daughter there and walked out when they told her the girl needed a deep cleaning. She took her daughter and her money elsewhere. Monarch seems to be a crooked company with a bunch of crooks working for them.

Hello, To whom this may concern.
I've been going to this location for awhile. Billing clerk switch and issues began.
First issue- my credit checked for no reason, if my file would have been looked at properly it wouldn't have happened.
Second issue- the clerk miscalculated a Service not taking into account the service was for a back tooth and then called me back about the bill 4 months later to tell me I had a late bill. I knew nothing about.
I feel as those with all the mistakes I should not have to pay this bill of $114.00 and I absolutely don't want to go back to Monarch because of it.
I've called and left a message with the monarch location and they didn't return my call. It's been a week since the message was left.

Thank you for your support in this matter.