Metro by T-Mobile
reviews and complaints

I've been a customer at MetroPCS for over a year now, and I couldn't be happier with their service. The staff is friendly, helpful, and always willing to assist with any questions or concerns. The value for the price is outstanding, and I've never had any issues with my phone or plan. The coverage is reliable, and I haven't experienced any major service interruptions. If you're looking for a reliable and affordable mobile service provider, I highly recommend MetroPCS.

Metro by T-Mobile has twice overcharged us for our bill would not help told us that since we've had so much trouble they would waive the activation fee for the internet would not do that then try charging us an extra month of service for the internet when I called and asked they told me pretty much they can't do anything because they're overseas and I asked for corporates number and they said they don't have it and can't give it out

Metro is taking money from me they double charged me twice this month and now I paid $80 I paid them $167 and yet they're still threatening to turn my phone off if I don't pay them again by the 11th I just paid them I just paid them to have my phone service put on put on and yet they're trying to tell me they need more money by the 11th and they're cutting it off I'll be damned if that happens I need something done

Bought 3 lines of service in October The representative insisted on Selena's glass screen protectors, In order to trick us into buying them. She said that the total for all 3 was $27. When actually she ring them up at $27 each. That was the first lie. The second issue was with the phones not being able to receive incoming calls after multiple attempts to correct the issue it never was corrected. Nor was I ever given back my $75 that I was chargerroneously under false pretenses. A credit was made to the account. However, I didn't want the service. I wanted my money back. So they decided that they were not going to give the money back but instead. Discount the next month service which still was not able to receive incoming calls. Which is why I want my money back. I've now had to go with another provider and incur fees with the new provider for activation purchase and setup that I should not have had to have occurred. Had metro by t mobile been Willing to provide resolution but because they were unable to fix the issue with incoming calls. Not coming through for the 3 months. I had service. I feel I'm entitled to all the money's paid for services that were not rendered back. I've gone to the store as advised by. Customer service, 3 different metro locations in Springfield refused to honor their policy according to what's on their receipt. They will not gladly assist in any kind of refund exchange or any of that. Despite what customer service instructs them to do at the store. The store refuses to uphold metro biting mobile's policy although they are contracted. They are not adhering to the contract agreements with the customers. Have been lied to multiple times by Metro by T-Mobile customer service reps. At the 611 number have wasted hours of time trying to get a resolution miles and dollars of gas running back-and-forth to get these attempted resolutions only to be turned down time after time.

Their customer service. And their stores are by far the worst cell phone company. I've had the experience of dealing with. They outright lie and misrepresent their services, their coverage and their fees. They tell you the fees will be one thing to get you to get the service. And then when they're done ringing everything up bam. Here comes all the hidden fees.

And then they tell you what you can call customer service to change your plan and which they charge you to change your plan. When you first purchased the phones, there should be provisioned and updated but instead within 24 hours of purchasing the phone, it requires a major update. Therefore, taking a big chunk of your available data depleting more than 90% of the available 25 gigs a Hotspot. When you bring this to their attention, they deny any knowledge or capability of that even happening but there is no way for a device. To use that much data and in that short of time. All 3 devices, 25 gigs a Hotspot. All depleted within 4 days after purchasing the phones makes no senso paid for services again and not able to use them due to some unknown issue. They're unable and unwilling to fix or credit. Also, for the first few days of having the phones. They were registered to other people and was getting calls for other people. Because the device hadn't been.

Deactivated deactivated for very long apparently.

We've had and no kind of helplease just give me my money. Band we'll take our business someplace else

I started with Metro pcs 15 years ago, I was a store manager and was working my way up to a district manager in Las Vegas. But I took another road. I still have Metro and I love it and the prices, but yesterday my phone died and I got a new one ( no discount, but that is ok). No matter what I do, when I log on there is some kind of advertisement, it was funny the first 30 times, but now I am tired of it. I can not even look at the weather without some drama. I don't know what the hell T-Mobile is doing, but you are going to lose someone who has been there before you knew what was going on. STOP selling your soul and killing Metro. I don't need all the advertisements to see something. It might be extra money for you, but I just need my

phone to work.

I paid for my services on aug 19th and they never worked, my sim card was bad. I stayed in contact with them complaining about it, they disconnected my services after I was sold 3 faulty sim cards by there store. After they assured me they would make it right. I was treated like garbage by to different supervisors, Ron id# 307682 said he is the highest ranking person at metro. KEISHA KEISHA ID # 311805 said she doesnt care what I was told by a previous supervisor I had to pay again and she would make sure her supervisor tells me the same. I was even told im supposed to pay whether my services work or not by Ron. I have been a customer of theirs for over 6 years a family play of 5 lines. And now they just hang up on me. Hard to beleive T Mobile supports this action, My complaint against T Mobile to follow next.

Paid my bill in full on the 16th. Went in to the store on 9/26 because I had a problem with a tablet that was acquired during one of their promotions. They said they would expedite me a sim card. However, when I didn't receive the sim card, I called customer service several times, went into various stores and was finally told on Oct. 14, that neither my phone line or tablet was active in their system. Plus, there was a charge for over $150 that no one could explain why the charge was there.

I've had my cell number for over 20 years. It is the number I use for personal use and manage my international businesses. Now since I don't have that number, I've lost business and inconvenienced when trying to maintain contact with family members who are overseas.

What do you consider a discounted? Or an Upgrade? I went to your Corporate store located in Pittsburg, CA. on Century Blvd. to purchase a phone. I was told a phone with purchase price of $209.00 would be $25 to turn it on like no one knows how to follow directions. I just don't understand $9 discounted from the price doesn't make any sense!

I've been a customer for over 10 plus years and pays my bill on time every month. My phone has been janky since ownership, it pop up with advertisement when doing something important on screen. I am just trying to purchase a new phone at an discounted price

I purchased two phones from mertopcs in November and by December the phones started to have issues supervisors started along with providers hanging up they all assume I wasn't playing in which microphones started working I contacted mertopcs after coming out of a medical comma they would only send me to corporate store in which they only changed sim cards a week later same issues a rose they made me trouble shooting phones and even stole funds from me say I was not paying a hundred a month but now only 50 can you please assist me at [protected] Timothy Clark

So the manniger of the keizer oregon metro pc, there manniger there, got fired for nomuriouse other weird stuff, but I went in to get a phone plan and gave them my ID and the money and gave my ssi as well and Come to find out they never even put my phone in my name WHT so ever and 3 months later of me paying g it in the mannigers name jared pannel, they never fixed it this fraud I need help

The manager, Richard, at Metro not only yelled at me threw a hissy fit because I continually called in on him. He even called the police on me (69 yr. old female), he refused to talk to the 611 number manager, refused to replace the phone I purchased on 8/30/2023. The phone won't charge. After talking to 611 about the phone not working they put me through to Samsung. Samsung sent me to ubreakitifix (25 miles from my house) At ubreakit they ccouldn't get the phone to charge (the store is a Samsung authorized repair shop) So after Richard, the store manager putting on a tempered glass (without asking if I wanted to purchase it) and charged me for it (32.99) also he told me he would give me a case but he CHARGED me ANOTHER 32.99!

I have discussed this with Derrick Oliver,

I want my $221, back for this phone, tempered glass and a plastic case! Since Richard told me he owns the store (?) it is my assumption that Metro can't do anything. I want my money back!

Ads say unlimited streaming WIFI(slowed down after use limit). This is NOT the case. Numerous times now I have been either been left lost when travelling and needing to use Google Maps or when trying to reach a web result. Says No Internet connection available. Have tried turning off WIFI and on mobile data roaming when away from home. Used to work. NO longer does. False advertising!

My cell phone had a blank screen I took it to the seaside store on 'broadway. They said it was broken and I had to get a new phone. I need a phone because of doctor appointments, I paid for a new phone and came home. I showed the old phone to my sister and she pressed a button on the side of it and it came to life. I went right back to the store and maid them reconnect the old phone. They kept insisting I need an updated phone I had major arguments with them. They kept saying take the new phone I left it there on the counter and left. I had the new out of the store for about thirty minuts I never used the new phone I stopped the creditcard payment

Thanks for your time to investagate billy heron the account is under my sisters name kora /sanmbrano my phone number is [protected]